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Search Results Page 33 of 54

Job Locations US-OR-Portland
Posted Date 1 month ago(8/12/2022 2:57 PM)
The Certified Nursing Assistant (CNA) is part of the multi-disciplinary team providing care to OHSU patients. The CNA provides direct or general nursing care to patients from admission through discharge under the direction of a licensed Registered Nurse and within the scope of practice defined by the Oregon State Board of Nursing. They assist the patient, patient’s families and friends, nursing staff, and other OHSU personnel to assure the delivery of comprehensive quality care in a safe, confidential and comfortable environment.
FTE
0.90
Position Type
Regular Part-Time
Department
5A/5C Medicine
Position Category
Certified Nursing Assistant
HR Mission
Healthcare
Requisition ID
2022-19029
Job Locations US-OR-Portland
Posted Date 1 month ago(8/12/2022 2:56 PM)
To support Oregon Health Sciences University’s mission by providing exemplary service to all patients, patient families, visitors, and staff who present to any area of Patient Access Services Department in person, via telephone, or over electronic communication. To greet, interview, register, and pre-register patients scheduled for hospital admission. The purpose of this position is to collect and record accurate and complete required demographic, insurance, and financial information for patients receiving outpatient services. This includes financial screening services, checking insurance eligibility, confirming health insurance coverage, and entering REALD (Race, Ethnicity, Language, and Disability). Performs employee requirements as outlined in Compliance Roles and Responsibilities, Code of Conduct and Respect at the University for OHSU Hospital and Clinics.
FTE
1.00
Position Type
Regular Full-Time
Department
Ambulatory Services Registration/37507
Position Category
Hospital/Clinic Support
HR Mission
Healthcare
Requisition ID
2022-19098
Job Locations US-OR-Portland
Posted Date 1 month ago(8/12/2022 2:49 PM)
The purpose of this position is to provide the services of a licensed pharmacist responsible for the safe provision to and use of both investigational and standard-of-care medications by patients wo are enrolled in research studies, on the 10D nursing unit, or treated by an OHSU Infusion Clinic. The position provides the services of a licensed pharmacist which includes the responsibility for the safe and proper distribution and use of medications in inpatients and outpatients who range in age from neonates, infants less than one year of age, children and adolescents ages 10-18, adults ages 19-65 and the elderly over age 65.   This position is to function at higher decision making and accountability levels regarding medication therapy, proactively affecting medication use by making recommendations at the time prescribing decisions are being made or, in some cases, making independent decisions about medication therapy in cooperation with other healthcare team members. Additional services provided include facilitation of medication reconciliation, discharge counseling, and medication delivery through coordination of care from admission to discharge. The pharmacist must possess strong communication skills for patient education and work collaboratively with inpatient and outpatient interdisciplinary teams including but not limited to research staff, providers, nurses, case workers, pharmacists, and technicians, as well as, the teaching and precepting component of students, interns and/or residents.   This is a flexible model where coordination during transitions of care and medication use system for patients are integrated with traditionally centralized functions, such as order entry/verification and will continue to evolve as part of an integrated decentralized patient care practice. The employee will also be expected to serve in the clinic seeing patients on a rotational basis.
FTE
1.00
Position Type
Regular Full-Time
Department
Investigational Pharmacy
Position Category
Pharmacy
HR Mission
Healthcare
Requisition ID
2022-19094
Job Locations US-OR-Portland
Posted Date 1 month ago(8/12/2022 2:46 PM)
***New-hires are eligible for a hiring bonus up to $3,000***   This position transports patients, material supplies, equipment, and miscellaneous items needed to support the medical, nursing, student, and administrative staff in the execution of their health care, education, and research missions maintaining a high customer service satisfaction. This individual may also participate on TQM teams and in employee development programs.
FTE
1.00
Position Type
Regular Full-Time
Department
Hospital Transportation
Position Category
Hospital/Clinic Support
HR Mission
Healthcare
Requisition ID
2021-12328
Job Locations US-OR-Portland
Posted Date 1 month ago(8/12/2022 2:44 PM)
- Provide excellent customer service over the phone and when required in person. Assist patients with scheduling follow-up appointments, ancillary services and procedures in compliance with the work queue metrics. Reach out to patients who have been referred for procedures within 24 hours of the provider submitting the referral.  - Schedule procedures into Epic (OpTime) and Ipath. Contact patients after clinic to schedule procedures or diagnostics in compliance with the work queue metrics. Responsible for verifying insurance, obtaining authorizations, and scheduling procedures for the Pediatric Specialty clinics. Obtain reservations for procedures and admissions. Coordinate with anesthesia; OR schedulers and admitting team and endoscopy RN to ensure an excellent patient experience and accurate scheduling. Follow communication protocols for informing providers of their procedure schedule. - Verify insurance and obtain authorizations for all required testing, visits, and procedures in compliance with the work queue metrics.  Communicate any co-payment or co-insurance to the guarantor prior to the procedure. - Send out prep information and procedure information to families prior to their appointment.  - Check and process daily operator messages each morning. - Serve as back up to phone PAS and clinic scheduling.
FTE
1.00
Position Type
Regular Full-Time
Department
Pediatric Specialties
Position Category
Hospital/Clinic Support
HR Mission
Healthcare
Requisition ID
2022-19093
Job Locations US-OR-Portland
Posted Date 1 month ago(8/12/2022 2:23 PM)
The Certified Nursing Assistant (CNA) is part of the multi-disciplinary team providing care to OHSU patients. The CNA provides direct or general nursing care to patients from admission through discharge under the direction of a licensed Registered Nurse and within the scope of practice defined by the Oregon State Board of Nursing. They assist the patient, patient’s families and friends, nursing staff, and other OHSU personnel to assure the delivery of comprehensive quality care in a safe, confidential and comfortable environment.
FTE
0.90
Position Type
Regular Part-Time
Department
5A/5C Medicine
Position Category
Certified Nursing Assistant
HR Mission
Healthcare
Requisition ID
2022-19022
Job Locations US-OR-Portland
Posted Date 1 month ago(8/12/2022 1:33 PM)
***New-hires are eligible for a $8,000 hiring bonus***   Imaging:   - Provides quality real time, 2D and doppler applications to acquire images with accuracy and efficiency, using optimal skills and knowledge of equipment.  - Documents and demonstrates knowledge and skill to evaluate normal /abnormal anatomy and any related pathologies for presentation to Vascular surgeon.   - Demonstrates knowledge and skill in ultrasound physics.  - Exercises responsible judgment in recognizing and reporting significant situations relating to patient care.  - Performs portable procedures when needed.     - Prepares and instructs the patient for the diagnostic study using age appropriate communication skills.    - Optimizes each image during the examination to obtain the highest quality study with the least discomfort to the patient.    - Must be able to perform all ranges of exams after completion of technical competencies.  - Assists the physician in invasive and/or specialized procedures, such as amniocentesis, needle biopsy, localizations, and tumor masses, as directed.  - Continues to stay current in regards to new US technology hardware and software upgrades. Documentation:   - Verifies complete documentation of all pertinent information to provide accurate and timely service to customers.  - Verifies and initials orders in patient chart, Responsible for correctly identify patients by complying with Imaging dept. Patient Identification Policy.  - Labels images completely with patient demographics, position or other required documentation.  - Follows through with all aspects of scanning duties in order to provide efficient and timely completion of examinations with correct data entry, begin and complete with correct billing and verification that images are in PACS.  Personal & Patient Care and Safety:   - Provides for personal and patient care and safety using professional judgement in accordance with written standards to avoid injury to self and others.  - Responsible to adhere to all established JCAHO National Patient Safety Goals, and report errors or unsafe conditions to supervisor and the OHSU Event Reporting (Patient Safety Net).  - Follows universal precautions for blood and body fluids, protecting patients and staff.   - Works in a safe manner by maintaining a clean work environment.   - Identifies and reports any issues for ergonomic improvement to supervisor.   - Reports injuries to supervisor.  Effective use of resources:  - Assists in scheduling examinations and assists the receptionist in planning work schedules.   - Utilize the VIP patient transportation system to arrange for patient delivery, and call for lift team if assistance is needed.    - Assists with moving or transporting patients if needed.   - Participates in clinical research studies.  - Participates in teaching technical and clinical skills to sonography students and residents.  Keeps equipment and work areas neat and clean:   - Maintains adequate par levels of all supplies.  - Performs quality control on diagnostic equipment and maintains a logbook for weekly entries as needed.  Professional Behavior:   - Practices professional communications, appearance, conduct, punctuality, attendance and attitude that leads to physician, patient, and co-worker respect and confidence.  - Explains the procedure to the patient to assure clear answers to their questions and concerns to allay any anxiety and assure patient confidence.  - Demonstrates flexibility with workload with a positive and supportive attitude, and handles stressful situations in ways that promote positive outcomes.   - Demonstrates flexibility to accommodate unit workload.  - Takes personal initiative to maintain current in education (journals, books, inservices seminars, etc.) in all areas assigned. - Be familiar with and comply with OHSU and Diagnostic Imaging department policies and procedures. Practices professional communications, appearance, conduct, punctuality, attendance and attitude that leads to physician, patient, and co-worker respect and confidence.    Other duties as assigned. 
FTE
0.80
Position Type
Regular Part-Time
Department
Diagnostic Imaging Services
Position Category
Radiology
HR Mission
Healthcare
Requisition ID
2022-19086
Job Locations US-OR-Portland
Posted Date 1 month ago(8/12/2022 1:26 PM)
***New-hires are elgible for a $8,000 hiring bonus***   The function of the Radiologic Technologist position within the Department of Diagnostic Imaging is to perform all phases of technical diagnostic imaging. Radiologic Technologists operate X-Ray equipment used to capture and develop images for the purpose of medical diagnosis. The Radiologic technologist promotes OHSU’s mission statement by delivering high quality, cost effective, family-oriented service. This position helps to create a collaborative environment by integrating education, research and clinical leadership. Radiologic Technologists work with infant, pediatric, adult and geriatric patients.
FTE
1.00
Position Type
Regular Full-Time
Department
Diagnostic Imaging Services
Position Category
Radiology
HR Mission
Healthcare
Requisition ID
2022-19085
Job Locations US-OR-Portland
Posted Date 1 month ago(8/12/2022 12:50 PM)
Provide quality support to the Department of Otolaryngology in order to ensure a positive atmosphere for patient care, smooth flow of clinic, timely registration and scheduling of patients. Provides coverage to various divisions in the Otolaryngology department. This includes answering phones, scheduling office and ancillary appointments, greeting patients, checks patients’ in/out, schedules appointments including scheduling complex coordinated appointments, and collects payments and answers questions regarding payments and forms. Provide high quality customer service to both external and internal customers that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. Ensure the clinics are able to function smoothly and efficiently while keeping the patients wellbeing paramount. In addition, the PAS assists in maintaining the practice environment in a clean, orderly condition.  Functions as an integral member of the Department by contributing to new ideas for improving customer service and reducing costs. The PAS will be flexible and able to float to all divisions in Otolaryngology when needed.  Responds to questions regarding insurance coverage, copayment requirements, and general clinic information.  Conducts patient intake including verification of eligibility, benefits, authorizations for office and surgical services, and ensures proper orders have been received. Enter and update online authorizations into EARL. Schedules patient appointments and coordinates ancillary appointments. Request, receive and prepare previous medical history, scans and lab results for all new patients. Coordinates document and data flow between divisions supports staff to include surgery scheduler and clinical staff. Must have strong attention to detail skills, customer service skills, problem solving skills and ability to work independently with little direction and as a team.
FTE
1.00
Position Type
Regular Full-Time
Department
Ear Nose & Throat - Department of Otolaryngology
Position Category
Administrative/Office Support
HR Mission
School of Medicine
Requisition ID
2022-19078
Job Locations US-OR-Portland
Posted Date 1 month ago(8/12/2022 11:50 AM)
Surplus Processing– Coordination and performing daily operations and inventory control functions including receiving, processing, inventorying and delivering materials throughout the OHSU campus and the Greater Portland Metro Area, while following all federal, state, local, and OHSU safety, parking, and departmental policies and procedures. Materials includes: office & medical supplies, office & other business related furnishings, and medical & lab equipment. Methods of transportation include: driving, walking, and operating forklift. Provides various services, both on and off campus, including, but not limited to: surplus, general warehousing, and freight receiving & delivery.   Warehousing – Coordinating and performing warehouse functions including: storage, pulling orders, loading and unloading trucks, cleaning and organizing surplus inventory etc, maintaining a safe and productive work environment.   Equipment Operation– Coordinating and performing proper use, maintenance, cleaning, and storage of equipment used to perform daily activities; including, but not limited to: cell phone, pallet jacks, tables, chairs, dollies, hand trucks, load straps, moving carts, power and hand tools, forklift, and other job related equipment. Secures and stores equipment immediately when no longer needed, and treats all equipment with respect.   Vehicle Operation - Properly operate OHSU supplied motor vehicles, while following all federal, state, and local laws and OHSU safety, parking, and departmental policies & procedures. Responsible to thoroughly perform & document a daily vehicle inspection and report any discrepancies or deficiencies to Fleet Services Dispatcher/Supervisor. Responsible to: lock vehicle when unattended, maintain a high level of interior/exterior cleanliness, perform a daily inspection of emergency/inclement weather equipment on-board, and to perform emergency roadside repairs such as: changing tires, putting on chains, using jumper cables, etc.   Customer, Dispatcher, and Management Interaction - Provides excellent customer service to internal and external customers both in-person and over the phone. Listens to customers’ concerns and performs follow-up responsibilities as appropriate. Serves as a helpful resource to customers regarding OHSU and departmental policies & procedures. Responds to all phone calls, text messages, emails, and voice messages in a prompt and professional manner. Informs dispatcher and/or customers of any delays or issues in completion of requested services. Attends and participates in regularly scheduled staff meetings and/or one-on-one meetings.   Clerical– Accurate and timely completion of all various paperwork associated with daily activities including: Delivery Receipts, Overtime & Vacation Request Forms, Timecard Correction Forms, DVIR books, etc. Returns completed paperwork to the responsible party. Properly fill out and keep track of Delivery Services Job Tickets as they are completed and turn in to the Delivery Services Dispatcher no later than the end of shift; this includes: Customer Signature, Start and End Times, Job Notes, Employee Names, leaving Receipt with Customer.   Delivering– Provides direct deliveries from dock to specific location through various means, hand carts, pallet jacks, dollies, box trucks, and other fleet equipment. This position will also unpack, set up, and dispose of packing material at the customer’s request. Transport materials and specimens throughout the OHSU campuses and Greater Portland Metropolitan Area on both a scheduled route and ad hock basis.   Miscellaneous - Perform other various job-related duties as assigned
FTE
1.00
Position Type
Regular Full-Time
Department
Logistics: Delivery and Fleet Services
Position Category
Facilities/Custodian/Trades
HR Mission
Central Services
Requisition ID
2022-18375
Job Locations US-OR-Portland
Posted Date 2 months ago(8/11/2022 11:25 PM)
FNS Supervisors are responsible for 24 hour a day/ 365 days a year oversight of operation assigned.   FNS Supervisors manage operations with aggregate budgetary responsibilities/expenditures of; - $1.5 to $3 million in annual revenue or more - Supervise staff producing 1000-1200 patients meals per day in a room service model - Directly supervise large numbers of employees (typically up to 30 hourly team members)   Responsibilities include (but are not limited to); - Direct in unit supervision of operations, Patient and Retail Services, on a continual basis. Assuring the highest standards of customer service, cleanliness, food quality and operatione xcellence - Developing schedules and work outlines for hourly staff.  Classifications of staff include:   Cooks, Cashiers, Baristas,  Food Service Workers, RSA, MSA, Call Center Communication Specialists [add as needed] - Interviewing and hiring new employees, training, disciplinary action as needed in accodance with institutional standards and collective bargaining agreement, organizing employees and assigning duties - Supervising meal periods, monitoring guest service levels.  Supervise all aspects of Patient Room Service Program and Retail locations. - Conducting employee evaluations - Monitoring Occupational Safety and Health Administration guidelines, ensuring compliance with county and state health department rules and regulations, enforcing and monitoring Hazard Analysis and Critical Control Point food safety and sanitation program - Implementing  special projects and supporting planned events - Monitoring  departmental costs and taking corrective action when needed.  Developing new  business concepts (includes business planning, design, menu development)      
FTE
1.00
Position Type
Regular Full-Time
Department
Food and Nutrition
Position Category
Food/Nutrition
HR Mission
Healthcare
Requisition ID
2022-18968
Job Locations US-OR-Portland
Posted Date 2 months ago(8/11/2022 9:10 PM)
Hiring Bonus and Relocation Package Available   RN Care Managers assess each patient on admission for available family support, insurance resources, and potential discharge planning needs. They use established criteria to determine appropriateness of admission and continuing stay and work with insurance companies to assure on going authorization for continued stay and post hospital needs.  Daily care coordination rounds occur on each nursing unit Monday through Friday at which Case Managers meet various disciplines to discuss the plan for the day and the plan for the patients stay. They will also frequently lead and/or be involved in multidisciplinary care conferences with family involving complicated care situations.    RN Case Managers are responsible to be aware of and comply with regulatory requirements of DNV, Medicaid, Medicare and Oregon Nurse Practice Act.    The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.
FTE
0.50
Position Type
Regular Part-Time
Department
Case Management
Position Category
Nursing-Care Management
HR Mission
Healthcare
Requisition ID
2022-18767
Job Locations US-OR-Portland
Posted Date 2 months ago(8/11/2022 8:27 PM)
This position responsible for completing complex repair, specialized testing, and maintenance tasks associated with fire suppression systems (including but not limited to: wet systems, dry systems, preaction systems, hydrants, fire pumps, standpipes, hose connections, as well as all associated valves, piping, and components) troubleshooting equipment and/or system failures, coordinating the work of other technicians and vendors when necessary, and interfacing with customers. This position is expected to be the OHSU subject matter expert for all fire suppression systems.  
FTE
1.00
Position Type
Regular Full-Time
Department
Facilities
Position Category
Facilities/Custodian/Trades
HR Mission
Central Services
Requisition ID
2022-19073
Job Locations US-OR-Portland
Posted Date 2 months ago(8/11/2022 6:04 PM)
1. Every Knight Cancer employee is expected to embody our guiding principles: - We act BOLDLY—Breakthroughs require pushing the boundaries of science, exploring new frontiers, and thinking differently - We SUPPORT each other—Respect leads to trust, which leads to excellence - We work as a CONNECTED team — We must leverage our collective brain power to conquer cancer because no one individual can do it alone 2. Grant & Contract Coordination: Coordinates pre-award grant and contract activities within Knight Cancer Institute. Specific responsibilities include: - Utilizes subject matter expertise to work closely with Principal Investigators (PIs) to prepare and submit grant proposals to funding agencies. - Interprets sponsor guidelines and requirements and ensures applications meet both sponsors and OHSU requirements. - Prepares budgets based on information from multiple sources, including interpreting research protocols and pulling data from systems such as Cognos. - Prepares, formats, reviews, and maintains research administration documents such as face pages, biosketches, resources, checklists, and other support pages. Ensures documents include appropriate content and format as required by each sponsor. - Coordinates inter-departmental subprojects and incoming/outgoing subawards. - Tracks, assists in preparation, and helps submit progress reports to funding agencies. - Prepares both paper and electronic grant applications with utmost accuracy. Utilizes electronic grant submission systems such as InfoEd, ASSIST, eRA Commons, and Proposal Central to submit applications on behalf of PIs. - Collaborates with post-award team and various OHSU contracting units to ensure requirements are met for award acceptance and award is set up in a timely fashion. - Works with OHSU contracting offices such as OPAM and TTBD to review and prepare contract materials, facilitates contract execution and account setup. - Serves as a resource to PIs and department administrators for interpreting guidelines and RFPs. - Responds to correspondence in a timely manner. - Proactively suggests and helps implement strategies for improving program efficiency and excellent customer service. 3. Project coordination and assistance as assigned, including but not limited to: - Coordinates or contributes to projects on an ad hoc basis, such as analyzing and preparing data for Cancer Center Support Grant (CCSG) progress reports and competitive renewals. - Supports internal funding mechanisms by helping review RFAs, creating and sending out award letters, tracking account setup, and helping track progress of awardees. - Creates and organizes team resources on Bridge and the X-Drive. - Develops and improves resources for investigators who receive support from KGM. - Supports the onboarding of new faculty and staff, including providing face-to-face meetings with researchers utilizing KGM services. 4. General - Always promote the mission of the Knight Cancer Institute through our Professional Standards of Customer Service, Reliability, Productivity, Professionalism, Accuracy, Timeliness, and Problem-Solving. - Responsible for communicating and meeting external, internal, and other required deadlines.   Applies and adheres to all institutional requirements and regulations regarding research administration, grants management, accounting standards, transfer of funds, etc. - Participates in ongoing professional development and competency assessment. Includes but is not limited to: attends educational classes appropriate to job development, communicates additional training needs to direct supervisor, attends staff meetings and orients new staff, cross-trains for position in assigned or other areas. - Maintains confidential electronic application information and files in the format defined by Knight Finance & Grants
FTE
1.00
Position Type
Regular Full-Time
Department
Knight Cancer Institute, Grants
Position Category
Administrative/Office Support
HR Mission
School of Medicine
Requisition ID
2022-18473
Job Locations US-OR-Portland
Posted Date 2 months ago(8/11/2022 5:33 PM)
The Certified Nursing Assistant (CNA) is part of the multi-disciplinary team providing care to OHSU patients. The CNA provides direct or general nursing care to patients from admission through discharge under the direction of a licensed Registered Nurse and within the scope of practice defined by the Oregon State Board of Nursing. They assist the patient, patient’s families and friends, nursing staff, and other OHSU personnel to assure the delivery of comprehensive quality care in a safe, confidential and comfortable environment.
FTE
0.90
Position Type
Regular Part-Time
Department
5A/5C Medicine
Position Category
Certified Nursing Assistant
HR Mission
Healthcare
Requisition ID
2022-19013
Job Locations US-OR-Portland
Posted Date 2 months ago(8/11/2022 2:27 PM)
The Certified Nursing Assistant (CNA) is part of the multi-disciplinary team providing care to OHSU patients. The CNA provides direct or general nursing care to patients from admission through discharge under the direction of a licensed Registered Nurse and within the scope of practice defined by the Oregon State Board of Nursing. They assist the patient, patient’s families and friends, nursing staff, and other OHSU personnel to assure the delivery of comprehensive quality care in a safe, confidential and comfortable environment.
FTE
0.60
Position Type
Regular Part-Time
Department
5A/5C Medicine
Position Category
Certified Nursing Assistant
HR Mission
Healthcare
Requisition ID
2022-19020
Job Locations US-OR-Portland
Posted Date 2 months ago(8/10/2022 5:48 PM)
The Certified Nursing Assistant (CNA) is part of the multi-disciplinary team providing care to OHSU patients. The CNA provides direct or general nursing care to patients from admission through discharge under the direction of a licensed Registered Nurse and within the scope of practice defined by the Oregon State Board of Nursing. They assist the patient, patient’s families and friends, nursing staff, and other OHSU personnel to assure the delivery of comprehensive quality care in a safe, confidential and comfortable environment.
FTE
0.90
Position Type
Regular Part-Time
Department
5A/5C Medicine
Position Category
Certified Nursing Assistant
HR Mission
Healthcare
Requisition ID
2022-19011
Job Locations US-OR-Portland
Posted Date 2 months ago(8/10/2022 4:51 PM)
Service Desk Support - Responds to customer IT service requests from multiple platforms, inclusive of phones, web-requests, chat, and walk-up locations. - Assists customers in the use of Enterprise programs and services. - Creates, updates, and resolves IT support tickets. - Interfaces with customers to research, resolve, and respond to highly complex questions in accordance with current ITIL and OHSU standards & practices. - Maintains knowledge base for Service Desk support; works with other ITG groups to identify and verify information for knowledge base entry. - Keeps ITG and management informed of current problems and recommends solutions where necessary. Field Technology Services - Provides advanced support for installation, usage, and maintenance of core OHSU + partnered organizational systems and software - Supports, tests, and troubleshoots OHSU standard hardware and software. - Triages and creates support tickets/projects & communicates with customers regarding the status of all work requested. - Performs complex analysis/troubleshooting to resolve problems with hardware and software and user access issues. - Configures/Installs/Deploys endpoint equipment & software. - Acts as the escalation point for software, hardware and/or networking problems that require a higher-level troubleshooting/diagnosis than can be provided within the work unit; when necessary, escalates to internal Tier 3 ITG support groups (i.e., Networks, Engineering, Infrastructure, etc.) or outside vendors. - Participate in testing to assess the effectiveness and utility of temporary and permanent solutions for problems discovered in the field. - Provides recommendations and assistance to other ITG staff in assessing and improving the tools, processes, and procedures currently in use or proposed for future use. - Works with managers, colleagues, and customers to identify areas of concern and work to create efficient processes and procedures to ensure timely completion of projects, quality of support and resolution of problems; works collaboratively with other technical staff and management to identify trends and communicate issues that impact ITG personnel (root cause analysis). Project Management - Utilizes  ITIL principles to implement and support all assigned projects. - Coordinates with OHSU facilities, space planning, outside vendors and other ITG work units to provide project planning, scheduling, and resource management for IT field projects. - Participates in project kick-off, implementation, support, and milestone meetings for those projects that require ITG resources for implementation and support, reports issues and concerns to manager as appropriate. - Advocates for both ITG and the customer base to present and/or assess project-related technical solutions and tools for implementation of new solutions. - Assesses daily priorities and coordinates projects, support tickets and other work with colleagues; monitor and report progress to management. - Analyzes special project technology requirements and recommends optimal hardware/software solutions
FTE
1.00
Position Type
Regular Full-Time
Department
Information Technology Group (ITG)
Position Category
Information Systems
HR Mission
Central Services
Requisition ID
2022-19059
Job Locations US-OR-Portland
Posted Date 2 months ago(8/10/2022 4:44 PM)
Development & Design: - Analyze present and future system needs of customers and make recommendations on options and alternatives for implementing applications and systems or clinical/operational workflows and processes - Perform an analysis of existing applications and systems or clinical/operational workflows for simplification or enhancement - Conduct customer meetings to obtain system definition and design approvals or develop system or workflow interfaces/conversions - Design application or workflow specifications for the most complex and critical OHSU & Hillsboro Medical Center systems and applications Leadership: - Assume lead staff responsibilities to ensure that development and implementation objectives are met - Provide training/mentor assistance to lower level analysts - Provide consultation to others - Define architectural, development, and system standards used by other analysts Production Support: - Provide ongoing support, follow up and maintenance to existing applications and systems or clinical/operational workflows - Installs and tests vendor upgrades and new releases Project Management: - Assume project management responsibilities for small projects or sub-projects within a larger project This position is currently 100% telework/remote and may include remote work long-term. Candidate must be able to work from home full-time initially.
FTE
1.00
Position Type
Regular Full-Time
Department
Information Technology Group (ITG)
Position Category
Information Systems
HR Mission
Central Services
Requisition ID
2022-19058
Job Locations US-OR-Portland
Posted Date 2 months ago(8/10/2022 4:18 PM)
Customer Service: % Ongoing - Essential Function: YES Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. Enrollment & Authorization: 10% of duties - Essential Function: YES Gather/Verify patient and guarantor information including demographics, insurance coverage, and financial status; confirm patient eligibility and benefits for health care coverage directly with the carrier via electronic database, phone, fax or email; clarify any managed care arrangements; obtain authorizations for clinical care, surgeries, procedures and laboratory studies. Enter all authorizations, referral and benefit information accurately into EPIC Cadence and EARL. Follows up on pending authorizations until they are obtained. Works with manager to resolve any denials related to authorization/enrollment issues in a timely manner. Arranged Care: 5% of duties - Essential Function: YES Schedule new surgical and clinical appointment via EPIC Cadence. Arrange wheelchairs, interpreters, and transportation when necessary and accommodates other special needs whenever possible. Prepares and mails information packets to patients. Notify patients of appointments via telephone and mail. Make confirmation calls and send out appointment reminders. Make special arrangements with families for teleconferences as needed. Secures pertinent outside medical records prior to appointments including hard copies of appropriate diagnostics. Schedule diagnostic studies to be done at facilities inside and outside of OHSU. Arrange for transfers of patients from outside hospitals via the transfer center, per surgeon instructions. Develop and maintain working relationships with the referring physician and their staff to insure a smooth referral process. Participate in meetings and committees as requested to improve patient care processes and procedures.   Managed Care: 65% of duties - Essential Function: YES Secure prior authorizations for surgeries that include all urology specialty services. Back-up MCC who will be obtaining authorizations for office visits and in-office procedures. Attend monthly-managed care meetings and share information with staff. Serve as liaison and information resource for physicians, nursing support, coworkers, referring physicians, etc. on insurance authorization requirements. Determine appropriate TOS payment amounts (including co-pays, co-insurance, deductibles, deposits, prepayments, etc.) and arrange for their collection at the time of service. Arrange for T&C forms, NCCF, etc. to be completed by patient and submit as appropriate. Apply problem solving skills and negotiation skills in resolving patient concerns and managed care related problems. Follow up on UMG denials as requested by manager. Perform other miscellaneous tasks relating to the managed care processes at OHSU.   Process Incoming referrals: 10% of duties - Essential Function: YES Process all incoming referrals both internal and external using the department of Urology’s Referral Matrix. Gather all pertinent medical records for consultation. Direct referrals to medical personnel on medical review and scheduling recommendations. Communicate with referring providers on authorization and other arrangement that need to be made in order consult with the patient.   Telecommunications: 5% of duties - Essential Function: YES Triage incoming calls and route callers to appropriate provider, staff or resource; accurately document and relay any messages; process any requests for medication refills as directed by provider; direct calls of complaint, requests for information, urgent health care concerns and general inquiries to the appropriate source. Other Duties As Assigned: 5% of duties - Essential Function: YES
FTE
1.00
Position Type
Regular Full-Time
Department
Department of Urology
Position Category
Hospital/Clinic Support
HR Mission
School of Medicine
Requisition ID
2022-18979