The faculty appointee shall provide services as assigned by the supervisor in furtherance of the university’s missions and goals of teaching, research, patient care, outreach and public service. The position supports the missions, goals and objectives of the Division of Endodontology within the Department of Reconstructive and Regenerative Sciences in the School of Dentistry. The focus of the position is on the didactic and clinical education of students in the Predoctoral DMD program and in the Advanced Education Program in Endodontics. Clinical oversight of the delivery of patient care in the Predoctoral Endodontic Clinic and the Graduate Endodontic Clinic, didactic course content delivery, course directorship, and other academic activities are duties of the position.
The faculty appointee is eligible to conduct direct patient care as a member of the OHSU School of Dentistry Faculty Dental Practice.
This position reports to (supervisor): Karan J. Replogle, DDS, MS Acting Division Head Endodontology
The duties of this position include:
- Participation and collaboration in the education of predoctoral students didactically and clinically
- Participation in the education of students (residents) in the Advanced Education Program in Endodontics in accordance and collaboration with the Program Director and Division Head
- Collaboration with colleagues, students, and faculty across divisions and specialties within and outside the School of Dentistry to promote interprofessional development of the science and art of endodontics
- Establishment and maintenance of a program of specific and general scholarly activity
- Participation in student, Division, Department, and School of Dentistry support activities, (i.e., regular staff meetings, committee appointments, etc.)
- Participation in administrative committees and councils of the Oregon Health & Science University as approved by the Chair and Division Head
- Engagement in professional organizations for professional development
- Participation in community outreach providing service in support of professional development and community need
- Engagement in public service through consultative, lecturing or teaching activities outside of OHSU with the knowledge and consent of the Division Head and Chair
- Fostering a work environment of belonging, diversity, inclusion and respect for all
The Dental Assistant Advanced, under the supervision of a licensed dentist, provides chair side assistance to Orthodontic faculty, predoctoral and postdoctoral students, and patients in the Orthodontic clinic. This busy Orthodontic clinic focuses on providing excellence in patient care while training future leaders in the Orthodontic profession. Main job duties include: assisting with direct patient care, fabricating orthodontic appliances, radiographs, impressions, and assist in appointment scheduling and electronic maintaining patient records.
Advanced Specialty Dental Assisting Functions:
- Advance Specialties may include assisting procedures that require the use of a dental microscope; or assistance with removal of orthodontic bands, brackets, attachments, bonding material and cement; fitting or recementing orthodontic bands; placing/removing orthodontic separators; preparing teeth and positioning orthodontic appliances for bonding; fitting/adjusting headgear; removing/replacing orthodontic wires including ligation; and cutting archwires.
- Dental Laboratory Functions. Pouring, trimming and scanning of models, soft denture reline, and fabrication of 6392A Page 2 of 2 Effective 4/2003 Updated 1/19/21 interim prosthesis or other oral appliance. Use and maintenance of equipment for fabrication of prostheses or other oral appliances. Fabrication of patient take home products.
- Educational Support. Provides support to dental students in techniques of four handed dentistry and use of chair side dental assistant. Reinforces aseptic techniques, posture, chair positions, instrument exchange, use of dental materials and efficient operatory set up. Explains and demonstrates equipment care. Evaluates dental students for infection control compliance. Match students with clinic partners which might include patient assignments.
- Clinical Support and Administrative Functions. Under dentist's supervision, Document in the EHR including medical health history information, examination findings or treatment procedures and other pertinent patient care information. Enter, progress and complete treatments. Schedule, plan and confirm patient appointments and recalls. Clerical duties related to patient status updates. Review and obtain patient signature for consent and other clinic procedural compliance forms. Ensure notes, codes, and referrals are completed in patient record. Clerical duties needed to ensure clinic function. Supply order coordination. May also need to rotate schedule coverage for clinics and ORs. May also include daily huddles and coordination with providers for daily readiness and best practice patient care.
- This position will be assigned to the Anatomic Pathology Division, with responsibilities in Pediatric Pathology, which operates under a subspecialty sign out model. The responsibilities include the clinical service and teaching functions of the section Service and other assignments will be reviewed and modified by the department Chair, as needed.
- Your educational responsibilities include participation in the instructional program for medical and graduate students, residents and fellows of the Department as assigned by the Chair.
- Your service responsibilities include participation in committees and councils of OHSU; outreach and public service programs and professional societies with the knowledge and consent of the Chair.
- Your research responsibilities are to participate in clinical and basic research programs at OHSU as opportunities provide, and to work toward funding these studies through grants and contracts.
- The effort for this position at present is divided: 10% teaching; 80% clinical service; 10% research.
The Oregon Health and Science University (OHSU) Department of Diagnostic Radiology is seeking a faculty member for our Cardiothoracic Imaging Section. Appointment will be at the level of Assistant, Associate or full Professor, depending upon qualifications.
As the only academic medical center in the state of Oregon, OHSU provides a full spectrum of care to a large and diverse population, including the Knight Cancer and Knight Cardiovascular Institutes. Accordingly, the department has state of the art imaging equipment and sees patients with a wide mix of complexity and pathology. Academic activities within the section are centered on the promotion of excellence in the evidence-based application, performance, and interpretation of Cardiothoracic Imaging.
The campus offers excellent opportunities for multidisciplinary research, with a history of innovative and collaborative studies. OHSU is home to numerous specialized research centers and institutes, including one of the first Clinical and Translational Sciences Award-funded programs in the country (the Oregon Clinical and Translational Research Institute), the Advanced Imaging Research Center (dedicated to improving medical imaging), the Knight Cancer Institute, the Dotter interventional Institute, and the Knight Cardiovascular Institute. The Knight Cancer Institute is the only NCI-designated Cancer Center in Oregon.
Clinical responsibilities will include interpretation of all aspects of thoracic (CT/MR and radiographs) and cardiac imaging (CT and MR); as well as thoracic biopsies/aspirations. Familiarity with imaging of acquired and congenital heart diseases and imaging of minimally invasive techniques in the adult population is expected. Familiarity with cardiac imaging in the pediatric patient population would be desirable. Participation in numerous excellent weekly interdisciplinary conferences is expected. Educational responsibilities will include teaching at all levels commensurate with a large academic center, including medical student, resident and fellow training.
Candidates currently undertaking fellowship training in Cardiothoracic Imaging are encouraged to apply.
Oregon Health and Science University (OHSU) Department of Diagnostic Radiology is seeking a well-trained, subspecialized radiologist to join our Body Imaging team dedicated to outstanding patient care, resident and fellow teaching, and academic excellence.
Body Imaging Clinical responsibilities will include CT of the chest, abdomen and pelvis (including advanced applications such as three-dimensional imaging, CT urography, virtual colonoscopy and CT enterography), MRI of the abdomen and pelvis (including liver, biliary, prostate, gynecologic and genitourinary applications), general body ultrasound (including abdominal, pelvic, early pregnancy, and neck studies) image-guided needle biopsies, GI and GU fluoroscopic examinations, and attendance at interdisciplinary tumor boards.
The appointee shall provide services as assigned by the supervisor in furtherance of the university’s missions and goals of teaching, research, patient care, outreach and public service.
The duties of this position include: The Department of Obstetrics and Gynecology at Oregon Health & Science University (OHSU) and the OHSU Center for Women’s Health is seeking a Reproductive Endocrinologist at the Assistant or Associate Professor level. Expertise in clinical care and teaching is required. Physicians with proven skills in IVF and related technologies preferred. OHSU is an academic center; physicians with research interests in any of these areas are encouraged to consider this exciting opportunity.
This position includes responsibilities for teaching students, residents, and fellows. The ideal candidate will have outstanding clinical expertise, along with a strong commitment to scholarly pursuits. Applicants should be committed to teamwork, and mentorship of faculty, trainees, and students.
Clinical Activities (not related to teaching or research):
Assure the safe, efficient, high quality and customer oriented management of patient care to the pediatric hematology/oncology population, including but not limited to completing a comprehensive assessment of the patient’s status; developing, monitoring and revising, as appropriate, an evidence-based treatment plan that addresses diagnoses, patterns of disease, risk factors, and treatment alternatives; treat many common acute and chronic health problems; interpret diagnostic tests; prescribe and manage medications and other therapies; provide health teaching with an emphasis on anticipatory guidance and risks of complications of therapy.
Clinical Activities (not related to teaching or research):
Assure the safe, efficient, high quality and customer oriented management of patient care to the pediatric hematology/oncology population, including but not limited to completing a comprehensive assessment of the patient’s status; developing, monitoring and revising, as appropriate, an evidence-based treatment plan that addresses diagnoses, patterns of disease, risk factors, and treatment alternatives; treat many common acute and chronic health problems; interpret diagnostic tests; prescribe and manage medications and other therapies; provide health teaching with an emphasis on anticipatory guidance and risks of complications of therapy.
Clinical Activities (not related to teaching or research):
Assure the safe, efficient, high quality and customer oriented management of patient care to the pediatric hematology/oncology population, including but not limited to completing a comprehensive assessment of the patient’s status; developing, monitoring and revising, as appropriate, an evidence-based treatment plan that addresses diagnoses, patterns of disease, risk factors, and treatment alternatives; treat many common acute and chronic health problems; interpret diagnostic tests; prescribe and manage medications and other therapies; provide health teaching with an emphasis on anticipatory guidance and risks of complications of therapy.
Clinical Activities (not related to teaching or research):
Assure the safe, efficient, high quality and customer oriented management of patient care to the pediatric hematology/oncology population, including but not limited to completing a comprehensive assessment of the patient’s status; developing, monitoring and revising, as appropriate, an evidence-based treatment plan that addresses diagnoses, patterns of disease, risk factors, and treatment alternatives; treat many common acute and chronic health problems; interpret diagnostic tests; prescribe and manage medications and other therapies; provide health teaching with an emphasis on anticipatory guidance and risks of complications of therapy.
- End User Support of departmental applications and systems:
Offers front line assistance for a wide variety of systems including PACS, voice recognition and EMR systems. Responds to requests from multiple sources, including phone, pager and email. Helps to monitor and process User Access requests.
- Daily system maintenance:
Monitors and reviews data integrity across multiple systems. Reconciles this information, including corrections in PACS, EMR, voice recognition and imaging modalities. Helps manage and reconcile imaging studies received from outside institutions. Escalates issues to team members for support as required.System Support and Maintenance:
- Provides technical support for imaging systems, workstations and imaging modalities. Troubleshoots and gathers information for both critical and ongoing system support. Partners with and coordinates ITG and CTS technical services as appropriate. Works with vendors to ensure performance and stability and updates of clinical systems.
- Project Support and Management:
Contribute technical and workflow expertise on a wide variety of projects for both the department and system. Expected to lead and manage projects of small to medium size. Works with multiple parties to coordinate project requirements, develop timelines, system builds and go live delivery for these projects. Will be expected to coordinate efforts with vendors and OHSU resources.
- Applications Training:
Provides training for PACS, reporting systems and post processing systems to a wide range of end users both within and outside the department. Helps engage in outreach to improve acceptance and usage of PACS and other applications outside of the department. Develops and maintains documentation and training material as systems are introduced and upgraded.
- Specialty Projects:
Works on other departmental initiatives as assigned to help support departmental goals and initiatives.
The Emili laboratory is currently seeking applicants to fill multiple postdoctoral positions. The lab offers a unique opportunity for outstanding, driven, and creative postdoctoral fellows to perform cutting edge proteomics research, ranging from understanding basic cancer biology to developing novel technologies to aid disease detection and drug development. The Emili laboratory is dedicated to promoting inclusion and multiculturalism to build a successful team by having outstanding researchers of diverse backgrounds work together on multiple projects. We encourage high-risk, high-reward research projects because defeating cancer requires innovation and out-of-the-box thinking.
As a Post-Doctoral Fellow, you will support mass spectrometry-focused proteomics studies within the Emili network systems biology laboratory, a new leading faculty member of the Knight Cancer Institute at Oregon Health and Science University. Major projects involve interrogation of animal model and primary patient specimens, primarily but not limited to biopsies, tissue specimens and cultured cells, to identify and validate biological systems, protein complexes and biochemical pathways altered in across multiple cancer indications and to support examination of biological mechanisms of action. The major role for the candidate will be to serve as an experimentalist and a proteomic mass spectrometry data generator. This role will involve executing a number of research projects throughout their lifespan including providing significant input on experimental study design, control inclusion and placement, data acquisition strategies and, critically, analysis and mining of the resulting datasets. Additional and important roles for the candidate will involve performing sample acquisition and processing, instrument optimization, data acquisition, and organized tracking of samples, datasets, and relevant methods (both experimental and analytic) for summary scientific reports, presentations and eventual publications. The candidate will be required to explore and apply advanced LC/MS-based proteomic capabilities, including affinity-labeling/capture, quantitative and integrative-analyses, and will need to scale analytic platforms and algorithms for larger-scale studies. The candidate should operate effectively with internal team members and actively solicit input from expert external analytic consultants and collaborators. The candidate will likely be required to oversee more junior analysts and experimental researchers and train them on methods and approaches to build redundancy of expertise as much as possible. The candidate will demonstrate the ability to independently design, execute and interpret proteomic method development studies critical to the evolution of our workflows to support early detection and other clinical sample interrogation.
The duties of this position include:
- Develop and maintain a research program of health system and policy investigations, collaborating across the SPH, OHSU, and PSU, as well as externally.
- Obtain extramural funding to support research activities and advance the HSMP programs.
- Publish and/or otherwise communicate and disseminate the products of scholarship, including in peer-reviewed venues.
- Teach health systems management and policy core and elective courses at the masters and/or doctoral level.
- Advise and mentor graduate students, including supervising doctoral research.
- Advance the strategic goals of SPH, contribute to the shared governance of the SPH, and engage in collegial activities in support of the SPH missions.
- Duties include processing biospecimens for testing, monitoring the performance of bioanalytical laboratory testing, reviewing and reporting test results, monitoring the completion of all testing.
- Duties include preparation and review of documentation according to good documentation practices and preparation and review of regulatory documents.
- Responsibilities may also include development and validation of LC-MS/MS testing methodology in compliance with regulatory guidelines.
- May include routine duties as directed and under supervision that include maintaining and calibrating laboratory analytical instruments and equipment; monitoring supplies inventory; environmental temperature monitoring; and performing computer database entries.
- May train users in LC-MS/MS instrument operation and supervise students, volunteers and interns.
- Assist pharmacist through performance of the following technical support activities:
- Computer order entry of inpatient and outpatient orders.
- Filling unit dose medication orders.
- Select ordered medications from inventory to fill new orders or to provide 24-hours medication for distribution to patient's room.
- Answering telephone, filing, billing / crediting and medication profile
maintenance.
- Load and refill medications into automated dispensing cabinet stations.
- Maintain manufacturing logs and document to ensure compliance with regulatory agencies.
- Prioritize labels from new orders to assure that product is delivered to label location at least one hour prior to label due time.
- Prepare, mix and compound sterile medications, including chemotherapy.
- Adherence to aseptic procedures when preparing, mixing and compounding
sterile hazardous and non-hazardous medications.
- Performs pharmaceutical calculations in verifying dosage for medications to be prepared.
- Cleans and maintains primary and secondary engineering controls (e.g., vertical and laminar flow hoods) and equipment used to compound sterile hazardous and non-hazardous medications (e.g. repeater pump, work surfaces), discarding all non-preserved and/or non-labeled solutions in order to keep work area clean and orderly.
- Perform Unit Dose functions including:
- Tube medications from pharmacy to hospital and clinic areas.
- Repackage medications for unit dose dispensing.
- Return medications to stock and perform credits.
- Record refrigerator temperature daily.
- Process narcotics for removal from Pharmacy inventory and order replacements as needed.
- Maintain barcode medication integrity by ensuring medications are barcoded before leaving the pharmacy.
- Round to nursing locations; deliver items and remove excess and discontinued oral dosage and injectable dosage units from patients’ bins and refrigerators and return to pharmacy for action.
- Organize and restock work areas during and prior to end of shift, and remove expired medication.
- Perform other technician duties as assigned based on operational needs.
- Assist pharmacist through performance of the following technical support activities:
-
- Computer order entry of inpatient and outpatient orders.
- Filling unit dose medication orders.
- Select ordered medications from inventory to fill new orders or to provide 24-hours medication for distribution to patient's room.
- Answering telephone, filing, billing / crediting and medication profile
maintenance.
- Load and refill medications into automated dispensing cabinet stations.
- Maintain manufacturing logs and document to ensure compliance with regulatory agencies.
- Prioritize labels from new orders to assure that product is delivered to label location at least one hour prior to label due time.
- Prepare, mix and compound sterile medications, including chemotherapy.
- Adherence to aseptic procedures when preparing, mixing and compounding
sterile hazardous and non-hazardous medications.
- Performs pharmaceutical calculations in verifying dosage for medications to be prepared.
- Cleans and maintains primary and secondary engineering controls (e.g., vertical and laminar flow hoods) and equipment used to compound sterile hazardous and non-hazardous medications (e.g. repeater pump, work surfaces), discarding all non-preserved and/or non-labeled solutions in order to keep work area clean and orderly.
- Perform Unit Dose functions including:
- Tube medications from pharmacy to hospital and clinic areas.
- Repackage medications for unit dose dispensing.
- Return medications to stock and perform credits.
- Record refrigerator temperature daily.
- Process narcotics for removal from Pharmacy inventory and order replacements as needed.
- Maintain barcode medication integrity by ensuring medications are barcoded before leaving the pharmacy.
- Round to nursing locations; deliver items and remove excess and discontinued oral dosage and injectable dosage units from patients’ bins and refrigerators and return to pharmacy for action.
- Organize and restock work areas during and prior to end of shift, and remove expired medication.
- Perform other technician duties as assigned based on operational needs.
KEY RESPONSIBILITIES: Essential functions indicate those key responsibilities that meet one or more of the following descriptors: (1) the position exists to perform the function, (2) the number of employees available to perform the function is limited, (3) the function is so highly specialized that the person is hired for his/her expertise or ability to perform the function. The percentage of duties must equal 100%
Key Responsibilities & Performance Standards
- Patient Care
- Welcomes and assists with admitting and discharge patients to department
- Obtains vital signs and patient weights as ordered by LIP or assigned by RN
- Assists and performs cannulation or decannulation of patient’s vascular access in order to initiate or terminate HD treatment
- Understands all the critical alarms of the HD equipment and responds appropriately including
- Escalating to RN when appropriate to provide patient care or intervention to address change in patient condition or alarm
- Recognizing abnormal or life-threatening changes in the patient’s condition and notifying the RN or LIP for immediate attention
- Assists and performs patient care during HD treatment including
- Monitoring patient for adverse reaction
- Monitoring hemodialysis machine for malfunction
- Providing explanation of HD procedure and operation of hemodialysis machine to patient before, during, and after treatment
- Responding to call lights and ensuring that call lights are within reach at all times
- Collecting specimens as directed by LIP or RN
- Assisting patient with toileting and hygiene needs
- Providing and maintaining needed comfort measures e.g. blankets, pillows, etc.
- Assists with care coordination by helping with
- Ordering patient’s food
- Entering requests for transportation to and from the department
- Uses electronic health record to document patient care performed during pre- and post-HD treatment.
- Dialysis Equipment and Supplies Maintenance
- Assists with preparing appropriate supplies and equipment for all assigned HD treatments
- Including setting up, operating, disassembly of HD equipment
- Manages department inventory
- Requisitions and restocks supplies as needed for HD disposables, linens, food stock, office supplies, and other items as needed
- Rotates dated items on shelves
- Participates in equipment and supplies evaluations
- Troubleshoots and maintains equipment and supplies for dialysis treatments and unit operations
- Ensure HD, portable reverse osmosis (RO) and central RO machines are operating within the parameters set in the facility and regulatory standards
- Initiating disinfection of dialysis equipment
- Inspect dialysis equipment settings, including pressures, conductivity (proportion of chemicals to water), and temperature to ensure conformance to safety standards
- Performs surveillance and testing of dialysis water treatment equipment and dialysis water (such as chlorine, hardness, conductivity, water cultures) and document appropriately on logs
- Inspecting water room
- To ensure that CWP and other water room equipment is in proper working order
- For damage or signs of water leak
- Submitting appropriate work orders to repair broken equipment to facilities or clinical technology services departments
- Quality and data analysis
- Assists Departmental Leadership in their efforts to monitor and evaluate applicable standards.
- Maintains quality monitoring and technical logs for HD, portable RO, and central RO machines
- Maintains current knowledge of departmental benchmarks and initiatives
- Works toward continuous process and system improvement
- Indirect care and support to patients, team members, and department.
- Assisting with clerical duties such as answering telephones, using copier machine or facsimile machines, and other duties as assigned by RN or departmental leadership.
Design, develop, document, and administer research administration systems.
- Adhere and support the Software Development Lifecycle, which includes: planning, process analysis, technical design, development, customization, configuration, testing, training, implementation, and support.
- Analyze applications and systems to identify opportunities for simplification and/or enhancement.
- Prepare technical documentation based on deliverables.
- Adhere to ITG technical standards and processes
- Design and build system interfaces, customizations, inputs/user interfaces, workflow, and output files/graphs/reports.
- Evaluate system upgrades and new releases.
Support Business Processes:
- Review and analyze assigned department’s business processes and how each application supports these processes to help drive recommendations for system improvements or support.
System Support/Maintenance:
- Provide ongoing technical support to existing research systems, and assure they are functioning correctly. Work with user project managers and business analysts to help troubleshoot problems.
- Conduct preliminary functional and performance tests. Document preliminary testing results and communicate these results.
- Assist in coordinating the efficient sharing of information between research systems.
- Assist in the development of systems to support research.
This position is currently 100% telework/remote and may include remote work long-term. Candidate must be able to work from home full-time initially.
This is an In-person Position NOT available for remote work.
Customer Care:
- Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry.
- Demonstrates knowledge of all department, locations, units, and buildings on OHSU campus.
- Promptly greet all patient and visitors in a warm professional manner whether face to face or over the phone. This includes providing directions and screening all patients and visitors.
- Determine customer needs proactively and direct inquires to appropriate resources.
- Provide crisis management and conflict resolution as issues arise whether internal or external.
Arrange Care:
- Functions as a liaison for families during complicated cases by working with the clinical team, social worker, and case managers.
- Arranges any and all accommodations needed to provide the best experience to all our customers. This includes mobility equipment (wheelchairs, stretchers, Etc.), interpreter services, and identifies support services for individuals with disabilities, when necessary, in compliance with State regulations.
- Mails information packets.
Enrollment & Financial Services:
- Maintains current information on managed care insurance plans and serves as a liaison and information resource for patients, referring physician offices, and other OHSU staff. This includes but not limited to: Providing patient education regarding OHSU financial assistance, insurance coordination of benefits, and other facility or regulatory documents.
- Maintain knowledge pertaining to insurance issues which include but are not limited to motor vehicle, Worker’s Compensation, personal injuries, Medicare, OHP/Washington Welfare/Medicaid, and exposures.
- Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided.
- Obtains benefit information including deductible or co-pays, co-insurance, stop loss or out of pocket status, and correct billing address. Collects cost-shares at time of service.
- Complete insurance verification on each patient’s insurance 100% of the time.
- Gathers, adds, updates, and/or verifies detailed demographic information and completed/signed forms required for services. These functions are performed at stationary computer terminalor or at patient’s bedside using a mobile computer terminal, occasionally over the phone.
- Completes Race, Ethnicity, Language, and Disability (REALD) questionnaire with patient face to face or over the phone and updates REALD Smart Form as required by law.
- Follows Oregon Administrative Rules (OAR’s) regarding workers’ compensation in operation of OHSU and industry workman’s compensation procedures. Also initiates and completes claims for worker’s compensation injuries, personal injury, motor vehicle accidents, and crime victim accounts by collecting detailed information of trauma admissions (motor vehicle accident, personal injury, and/or worker’s compensation) to determine accident-related liability.
Authorization & Registration Services:
- Validates appropriate admitting locations by procedure and admitting provider to ensure appropriate patient placement.
- Accurately complete Inter-Hospital Transfers and same-day admissions and obtain prior medical records as needed.
- Activates direct admissions based on notification from unit at time of patient’s arrival.
- Ensures all required forms are completed for services and confirmation of payment sources.
Training:
- Successfully complete the required PAS Specialist and PAS Revenue Cycle Specialist initial training and core competency assessment during the initial probationary period. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment.
- Gives instruction to other PAS Revenue Cycle Specialist personnel pertaining to PAS Revenue Cycle Specialist processes and procedures as well as performance. Provides on the job training, orientation, guidance and coaching for new PAS Revenue Cycle Specialist personnel in the service area as assigned. May be required to provide informational assessment of other PAS Revenue Cycle Specialist workers’ performance to the PAS Coordinator/Supervisor and/or the employment supervisor
- Required to maintain Patient Access Services Individual Performance Standards.
Daily Office Tasks:
- Troubleshoots equipment problems and initiates repairs requests once reviewed with leadership.
- Ensures Patient Access Services Department Coordinator is aware of low forms/supply levels.
- Provide coverage in other admitting areas and the Emergency Department when needed.
- Follow and complete daily task list as assigned by management.
Systems Analysis
- Conducts field analysis of deployed ITG core services including all manner of network infrastructure, proper operation of related services, security systems, virtualized environments, wireless, and wired Networks
- Monitors performance and proactively looks for system degradation or problem trends; provides feedback, problem assessment, and resolves the issues or proposes solutions to customers, and ITG support teams
- Provides analysis and testing of new hardware and software for integrity and usability
- Develops and/or participates in testing to assess the effectiveness and utility of temporary and permanent solutions for problems discovered in the field
- Analyzes special project technology requirements and recommends optimal hardware/software solutions
- Provides recommendations and assistance to other ITG staff in assessing and improving the tools, processes and procedures currently in use or proposed for future use.
- Develops and maintains expertise with current technologies and examine details of proposed future technologies to ensure effective and efficient deployment in research, and classroom environments.
- Participates in testing to assess the effectiveness and utility of proposed changes in tools, processes and procedures.
- Works with managers, technicians and customers to identify areas of concern and work to create efficient processes and procedures to ensure timely completion of projects, quality of support and resolution of problems; works collaboratively with other technical staff and management to identify trends and communicate issues that impact ITG personnel (root cause analysis).
- Assists ITG in developing a technology roadmap for the future.
Network Systems Administration
- Manage full lifecycle of network infrastructure equipment and services which includes planning, inventory management, configuration, communications, deployment, and ongoing support.
- Monitor network infrastructure, proactively addressing potential issues before they become service impacting, and reducing the impact when customers are affected.
- Mentor Field Technology Analysts and other ITG personnel when network related troubleshooting and service delivery is involved with their workflow.
- Use standard templates and models to deploy and configure ITG services. This includes all phases of operational work as well as all aspects of project work except service design which would require the input from a System Analyst Engineer.
Project Management
- Utilizes the ITG Solution Development Life Cycle (SDLC) process to implement and support all assigned projects.
- Coordinates with OHSU facilities, space planning, outside vendors and other ITG work units to provide project planning, scheduling and resource management for internal and external IT field projects
- Participates in project kick-off, implementation, and support and milestone meetings for those projects that require ITG resources for implementation and support; reports issues and concerns to manager as appropriate.
- Acts as the advocate for both ITG and the user community to present and/or assess project-related technical solutions and tools for implementation of new solutions.
- Assesses daily priorities and coordinates projects, problem tickets and other work with desktop support staff; monitor and report progress to management.
- Communicates issues arising from the need to incorporate (or not) modifications to desktop “builds” relating to updates in OS, NOS, hardware and/or drivers, based on experience and feedback from the field