Up to $12,000 Hiring Bonus. Up to $8000 in Relocation also Available. Night Differential Pay! Free parking at night!   Come be a part of our world-class healthcare team at OHSU!   If you would like to learn more, please reach out to the hiring manager, Rachel Rose, at rosera@ohsu.edu. She is very personable and would love to talk with you!     The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN’s care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, practitioner, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN’s engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical Nurse exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, Learning Culture, and an Engaged Informed Culture.

Up to $12,000 Hiring Bonus. Up to $8000 in Relocation also Available. Free parking at night!   Earn what you are worth without traveling! Float Differential ($8/hr after training) plus Night Differential ($6/hr from 2300-0700).   If you would like to learn more, please reach out to the hiring manager, Rachel Rose, at rosera@ohsu.edu. She is very personable and would love to talk with you!   With your ICU clinical expertise, you'll be able to seamlessly integrate into all 4 Adult ICU areas, maintain your device competencies (ECMO, CRRT, IABP, etc), utilize your precepting skills and be a part of our Virtual ICU team! Apply now and find out what sets us apart (and keeps us together). Your critical care skills remain in adult critical care - there is a separate float pool for acute med/surg areas.   Come be a part of our world-class healthcare team at OHSU!   The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.

The Advanced Practice Provider (APP) is a faculty member credentialed and privileged as a Physician Assistant (PA) or an Advanced Practice Nurse (APN). The APP is a member of the OHSU & Hillsboro Medical Center (HMC) Professional Staff practicing in accordance with the respective bylaws. The APP shall provide services as assigned by the supervisor in furtherance of the university’s missions and goals of teaching, research, patient care, outreach and public service. The APP is expected to comply with scope of practice, other laws, regulations, OHSU & Hillsboro Medical Center policy, and other applicable professional standards of practice. Duties of the position include:   Clinical Activities:   - Evaluates and manages patients for wound care and ensures delivered care meets current standards of practice. - Demonstrates competency in the position of wound care including assessment and debridement. - Participates in the Quality Improvement Program to optimize quality service and maintain a high level of patient satisfaction. - Serves as a patient advocate, initiating action to provide continuity of care outside of the facility setting. Operations:   - Maintains and retains appropriate patient records, claims and correspondence as it relates to quality assurance procedures, billing & collections, and management reporting systems. - Ensures documentation is complete relative to the care provided. - Ensures signatures on Superbills and verifies appropriate diagnostic codes are marked. - Maintains patient confidentiality in accordance with applicable State and Federal regulations. - Performs designated administrative duties and maintains appropriate records and claims.  Other:   - Develops advanced knowledge of wound care and dermatology. - Maintains corporate confidentiality pertaining to financial arrangements and information, marketing efforts and techniques, policies and procedures, and operational strategies.  - Demonstrates the ability to modify treatment approach and evaluation of effectiveness relative to age-specific variables when appropriate. - Participates in education, research and leadership activities. - Participates in professional organizations related to wound care. - Maintains CEUs as required by State of license. - Maintains and keeps current all licenses, permits, registrations and certifications. - Performs designated administrative duties and other duties assigned as necessary.  

Candidates are expected to contribute to research and scholarship through publications, externally funded research, and mentoring of graduate students. In the area of teaching, the successful candidate will share a deep commitment to effective instruction at the undergraduate and graduate levels. Successful candidates will highlight a commitment to equity and be expected to: broaden participation among community members of under-represented groups; integrate diverse experiences into instructional content and research tools; and/or provide leadership in developing pedagogical techniques designed to meet the needs of diverse populations and intellectual interests.

This level 2 coding position provides support to the Enterprise Coding Department for coding of physician’s fees and/or facility fees. This position requires experience in coding and requires certification with AAPC or AHIMA. - For Professional Services coding positions: This position is responsible for reviewing clinical documentation and applying the correct coding and modifiers to evaluation and management services and non-surgical procedural services. This position ensures that the documentation supports the levels or types of service billed, ensures the documentation is in compliance with Medicare/Medicaid billing regulations, and provider documentation guidelines, CPT documentation and CMS coding guidelines - For Facility Services coding positions: This position is responsible for reviewing documentation of outpatient diagnostic and ancillary services for diagnostic radiology, pathology, and other ancillary facility services at OHSU. This position provides support to the Enterprise Coding Department for abstracting of records, coding, and charge router submission of Facility services rendered at OHSU. - Responsible for meeting performance standards set for accurate and timely submission of charges and coding for professional and facility services rendered at OHSU. - Working in collaboration with Enterprise Coding Leadership and billing departments, provide technical expertise regarding a broad range of third party payer and reimbursement issues. - Orient peer coders or new hires to specified coding assignments. - Requires maintaining an hourly productivity standard and quality standards as set by Enterprise Coding and based on Industry Standards. - Will require attendance of Enterprise Coding and Clinical Department meetings via conference call and WebEx. - Coding Work Queue assignment will vary based on business needs or management assignment.

Clinical Activities - Plans and supervises student lab and/or clinical experiences or practice based on teaching assignment. Scholarly Activities - Participates in scholarly activities based on faculty rank. Education Activities - Provides effective didactic instruction based on teaching assignment using appropriate instructional technologies to ensure that course outcomes are met. - Participates collaboratively in the development, implementation, and evaluation of curriculum. - Mentors and advises students. Service Activities - These activities could include faculty meetings, committee membership, professional activities and other responsibilities as assigned by the Program or Academic Director. Participates in faculty governance; additional engagement based on rank.  Administrative Activities - As negotiated.  Other Activities - The appointee shall provide services as assigned by the supervisor in furtherance of the university’s missions and goals of teaching, research, patient care, outreach and public service.

Clinical Activities - Plans and supervises student lab and/or clinical experiences or practice based on teaching assignment. Scholarly Activities - Participates in scholarly activities based on faculty rank. Education Activities - Provides effective didactic instruction based on teaching assignment using appropriate instructional technologies to ensure that course outcomes are met. - Participates collaboratively in the development, implementation, and evaluation of curriculum. - Mentors and advises students.  Service Activities - These activities could include faculty meetings, committee membership, professional activities and other responsibilities as assigned by the Program or Academic Director. - Participates in faculty governance; additional engagement based on rank.  Administrative Activities - As negotiated. Other Activities - The appointee shall provide services as assigned by the supervisor in furtherance of the university’s missions and goals of teaching, research, patient care, outreach and public service.

The Department of Public Safety (DPS) OHSU Police Officer is responsible for the safety and security of the OHSU community, including all OHSU members, patients, and visitors, as well as all OHSU resources, facilities, and property within the Officer’s assigned area(s) of responsibility.  The OHSU Police Officer may carry out these duties under the direct supervision of the shift Operations Lieutenant, shift Sergeant, or other DPS management, but will also be capable of effectively carrying out these responsibilities with minimal or no direct supervision, when necessary.   The OHSU Police Officer is trained in accordance with applicable DPSST (Department of Public Safety Standards and Training) requirements, applicable state law, and OHSU Public Safety departmental policy to exercise the authorities of a police officer.   The OHSU Police Officer will act at all times in support of the University’s mission and goals, and is expected to exercise his/her authorities in support of the University, and in a manner consistent with the University’s strategic plans, University policies, departmental policies, and in a manner supportive of the University’s unique culture.   The OHSU Police Officer is expected to demonstrate enthusiastic support for the policies, procedures, vision, mission, priorities, and goals of the DPS and the University at all times.   While the OHSU Police Officer has a unique role at the University, and in the law enforcement community, the Officer’s primary responsibility is to support and continually do their best to improve the partnership between the DPS and all other University departments, as well as external law enforcement agencies while ensuring the safety and security of the campus.   The OHSU Police Officer will follow the established chain of command by bringing information, requests, concerns, etc. first to his/her immediate supervisor whenever possible before moving to senior DPS management and/or higher levels of OHSU management.   The OHSU Police Officer is subject to recall at any time to assist in any emergency that may be critical to the full time operation of the hospital, response to a hazard or emergency, or in relief of other OHSU Public Safety staff.

This level 3 coding positions provides support to the Enterprise Coding Department for coding highly specialized services. This position covers requires advanced coding experience in highly specialized areas of coding, and requires certification with AAPC or AHIMA. - For Professional Services coding positions: Depending on the posted job need, this position is responsible for reviewing clinical documentation and applying the correct coding and modifiers to E/M, complex Specialty surgical procedures and/or other highly specialized services such as Professional Coding for Plastics Surgery (Adult and Pediatrics), Pediatric Surgery, General Surgery and Pediatric Urology. This position ensures that the documentation supports the levels or types of service billed, ensures the documentation is in compliance with Medicare/Medicaid billing regulations, and provider documentation guidelines, CPT documentation and CMS coding guidelines. - For Facility Services coding positions: Depending on the posted job need, this position is responsible for reviewing clinical documentation and applying the correct coding and modifiers to Inpatient records; Day Surgery/Observation surgical services; and/or other highly specialized services such as Infusions/Chemo. This position ensures that the documentation is in compliance with Medicare/Medicaid billing regulations, and provider documentation guidelines, CPT documentation and CMS coding guidelines. This position provides support to the Enterprise Coding Department for abstracting of records, coding, and charge router submission of Facility services rendered at OHSU. - Responsible for meeting performance standards set for accurate and timely submission of charges and coding for professional and facility services rendered at OHSU. - Working in collaboration with Enterprise Coding Leadership and billing departments, provide technical expertise regarding a broad range of third party payer and reimbursement issues. - Orient peer coders or new hires to specified coding assignments. - Requires maintaining an hourly productivity standard and quality standards as set by Enterprise Coding and based on Industry Standards.

The SCS will partner with Contacting Services staff and its assigned areas of responsibilities to fulfill those department's needs for entering into agreements in the best interest of OHSU.   The SCS will be a strategic partner that administers procurements/contracts.  This includes but is not limited to, providing professional consultation, advice, and direction to OHSU and contractor staff, and administrators regarding contracting issues and methods.   Areas of responsibility include but are not limited to contracting, cost savings, process improvement, developing partnerships and other duties as assigned.

Customer Care: - Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. - Promptly greet all patient and visitors in a warm professional manner over the phone. - Determine customer needs proactively and direct inquires to appropriate resources. - Answer multi-line telephone inquiries. This includes determining caller needs and assist callers efficiently and appropriately. - Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment. - Demonstrates respect and cooperation in all staff relationships, with a genuine willingness to prevent or resolve inter-personal conflicts.  Patient Registration - Completes Race, Ethnicity, Language, and Disability (REALD) questionnaire with patient and updates REALD Smart Form as required by law.  Serves as liaison for patients and families with questions. - Provide financial screening for low income or non-sponsored patients and refer patients to apply for Oregon or Washington Medicaid or OHSU Financial Assistance when appropriate. - Follow and complete daily task list as assigned by management. - Correctly identifies patient service type to establish an accurate and billable account. - Corrects patient identity inaccuracies, as identified.  - Gathers, adds, updates, and/or verifies detailed demographic information and any applicable forms.  Complete registration from patient work queues, email, or in basket as assigned. Insurance Verification/ Financial Clearance - Maintain knowledge of current insurance plans along with the Epic plan distinction, and current eligibility verification process. - Maintain access to all insurance website by signing in one time per month, at minimum. - Complete insurance verification on each patient’s insurance using electronic verification in RTE, payer portals, or other required methods. The PAS Revenue Cycle Specialist staff will also re-verify the eligibility insurance information if the insurance was not verified in the current month. - Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided. - Gathers, adds, updates, and/or verifies detailed insurance coverage and financial status with each patient Training: - Take personal responsibility to work autonomously, perform optimally each day, and ensure all performance standards are met. - Completes all required update modules. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment. - Sustains working knowledge of PAS Specialist and PAS Revenue Cycle Specialist workflows for applicable areas. - Integrate changes to the EPIC Prelude system, the third-party guidelines and changes to internal processes and procedures into individual registration routines to ensure that current processes are being used consistently.  - Gives instruction to other PAS Revenue Cycle Specialist personnel pertaining to PAS Revenue Cycle Specialist processes and procedures as well as performance.  Provides on the job training, orientation, guidance and coaching for new PAS Revenue Cycle Specialist personnel in the service area as assigned.  May be required to provide informational assessment of other PAS Revenue Cycle Specialist workers’ performance to the PAS Coordinator/Supervisor and/or the employment supervisor. - Be self-directed in assessing strengths and weaknesses and in identifying performance enhancement and career development opportunities.  - Required to maintain Individual Performance Standards which includes: - Production Standard: 60 registration per day on average - Error Rate Standard: Maintain an accuracy rate of 97%. - Phone standard:  35% or less not ready time - Customer Service:  2 or fewer validated customer service complaints in any rolling one - year period. Must follow the OHSU Model of Communication in 100% of customer interactions and consistently demonstrate exemplary internal and external customer contact skills Telecommunications: - Utilize an Automated Call distributor (ACD) to answering incoming registration calls.  - Staff in and out of ACD and use not ready work as per department guidelines. - Remain available to accept incoming calls at all times. - Adhere to department schedule for break and lunch periods. - Refer general information inquiries and urgent health concerns to the appropriate area.  - Answer and explain all registration questions asked by patients or other employees.  - Note that Registration Services participates in customer service evaluations via call monitoring and/or recording.

Greet guests, answer telephone calls, assist members with applicable questions/concerns, membership intake and processing; access cards or payroll deduction (OHSU employees), and data entry. Stop, start, update, merge, etc. individual memberships and process appropriate paperwork.   Use computer system to check students, residents, fellows, members, and guests into the facility. Take facility reservations. Monitor and provide technical support to the media room. Assist with organizing and preparing new baskets and bike lockers. Assist with restocking inventory and pricing merchandise in Campus Store as needed. Launder, dry, fold and organize towels as well as lost and found items.   Clean and organize the front desk, workroom, laundry room, lounge space, and media room spaces including dusting, mopping, vacuuming, and wiping down tables, café area, microwaves, and sinks. Ensure cleanliness and disposal of all trash and recycling. Maintain stock of magazines, brochures, and flyers and maintain bulletin boards as needed. Monitor and enforce facility policies.   Maintain building security and guarantee the proper opening and closing of the facility. Assist with special cleaning projects, as needed.   Test pool and hot tub chemistry, and maintain accurate records as required by state law. Maintain surveillance of natatorium, swimming pool, and hot tub areas. Report mechanical concerns to supervisor and/or pool operator position.   Assist with the intramural sports programs including set-up, tear-down, and scorekeeping/timekeeping. Ensure proper first aid is given for emergency situations and report to management.   Assist with special projects/events including but not limited to set-up and clean-up, creating brochures and flyers, and assisting at student events. Other duties as assigned.   

Customer Care: - Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. - Promptly greet all patient and visitors in a warm professional manner over the phone. - Determine customer needs proactively and direct inquires to appropriate resources. - Answer multi-line telephone inquiries. This includes determining caller needs and assist callers efficiently and appropriately. - Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment. - Demonstrates respect and cooperation in all staff relationships, with a genuine willingness to prevent or resolve inter-personal conflicts.  Patient Registration - Completes Race, Ethnicity, Language, and Disability (REALD) questionnaire with patient and updates REALD Smart Form as required by law.  Serves as liaison for patients and families with questions. - Provide financial screening for low income or non-sponsored patients and refer patients to apply for Oregon or Washington Medicaid or OHSU Financial Assistance when appropriate. - Follow and complete daily task list as assigned by management. - Correctly identifies patient service type to establish an accurate and billable account. - Corrects patient identity inaccuracies, as identified.  - Gathers, adds, updates, and/or verifies detailed demographic information and any applicable forms.  Complete registration from patient work queues, email, or in basket as assigned. Insurance Verification/ Financial Clearance - Maintain knowledge of current insurance plans along with the Epic plan distinction, and current eligibility verification process. - Maintain access to all insurance website by signing in one time per month, at minimum. - Complete insurance verification on each patient’s insurance using electronic verification in RTE, payer portals, or other required methods. The PAS Revenue Cycle Specialist staff will also re-verify the eligibility insurance information if the insurance was not verified in the current month. - Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided. - Gathers, adds, updates, and/or verifies detailed insurance coverage and financial status with each patient Training: - Take personal responsibility to work autonomously, perform optimally each day, and ensure all performance standards are met. - Completes all required update modules. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment. - Sustains working knowledge of PAS Specialist and PAS Revenue Cycle Specialist workflows for applicable areas. - Integrate changes to the EPIC Prelude system, the third-party guidelines and changes to internal processes and procedures into individual registration routines to ensure that current processes are being used consistently.  - Gives instruction to other PAS Revenue Cycle Specialist personnel pertaining to PAS Revenue Cycle Specialist processes and procedures as well as performance.  Provides on the job training, orientation, guidance and coaching for new PAS Revenue Cycle Specialist personnel in the service area as assigned.  May be required to provide informational assessment of other PAS Revenue Cycle Specialist workers’ performance to the PAS Coordinator/Supervisor and/or the employment supervisor. - Be self-directed in assessing strengths and weaknesses and in identifying performance enhancement and career development opportunities.  - Required to maintain Individual Performance Standards which includes: - Production Standard: 60 registration per day on average - Error Rate Standard: Maintain an accuracy rate of 97%. - Phone standard:  35% or less not ready time - Customer Service:  2 or fewer validated customer service complaints in any rolling one - year period. Must follow the OHSU Model of Communication in 100% of customer interactions and consistently demonstrate exemplary internal and external customer contact skills Telecommunications: - Utilize an Automated Call distributor (ACD) to answering incoming registration calls.  - Staff in and out of ACD and use not ready work as per department guidelines. - Remain available to accept incoming calls at all times. - Adhere to department schedule for break and lunch periods. - Refer general information inquiries and urgent health concerns to the appropriate area.  - Answer and explain all registration questions asked by patients or other employees.  - Note that Registration Services participates in customer service evaluations via call monitoring and/or recording.

Oregon Health & Science University is always looking for qualified postdoctoral scholars to fulfill its mission of conducting leading edge research into new cures, new standards of care, and a better understanding of the basic science that drives biomedical discovery. The postdoctoral experience provides individuals who have recently completed a doctoral degree with a full-time program of advanced academic preparation and research training under the guidance of a supervising faculty mentor.  Postdoctoral appointments are temporary by nature and are designed to develop the postdoctoral scholar as an independent scientist and to enhance their professional skills for academic and non-academic careers.   A Postdoctoral Fellowship position is available for funded research into the immunology of malaria infection, protective immunity and vaccines. The lab focuses on host-parasite interactions in malaria using limited in vitro culture, traditional rodent models, humanized liver mouse models and non-human primates. Preferred technical skills include cell culture, standard molecular biology techniques (RNA/DNA isolation and analysis), standard immunolgical techniques (ELISA, immunofluorescence, flow cytometry) and microbiology techniques with a preference for previous work in malaria. Candidates must be well organized, technically proficient, critically minded and able to work independently as well as collaboratively.   The lab is located at the Vaccine and Gene Therapy Institute (VGTI) in Beaverton, OR. VGTI houses a multidisciplinary team of scientists that span the continuum between basic and clinical research. VGTI offers access to state-of-the-art equipment and Core facilities as well as easy access to the Oregon wilderness.

The Advanced Practice Provider (APP) serving as the Vascular Surgery provider is a faculty member credentialed and privileged to serve as a licensed independent practitioner, and is a member of the OHSU Professional Staff practicing in accordance with the respective bylaws.   The Vascular surgery APP has the responsibility to be scheduled and/or allocated to Vascular Surgery for medical management of their acute care patients. Additionally, the Vascular Surgery APP is responsible to partner with the patient and family and nurse case manager to impact timely and effective discharges and patient flow; impact patient and family experience through communication and education; mentor residents, clinical nurses and others; promote an interdisciplinary approach to care; and support new processes to improve patient outcomes.   In addition to key job responsibilities, qualifications and other job requirements listed below, the Vascular Surgery APP is expected to comply with scope of practice, other laws, regulations, OHSU policy, and other applicable professional standards of practice.  

This position is part of the management team, requiring knowledge of international, federal, state and local rules, regulations, and guidelines. A doctorate degree or doctorate of veterinary medicine degree and the ability to understand a wide variety of research protocols in sufficient detail to provide oversight/training of staff is required. This position will conduct surgeries/procedures and write detailed descriptions/records in support of the project to the principal investigator. The incumbent has a diverse range of responsibilities, which includes the following: Support the Head of the IDR with developing and coordinating nonhuman primate (NHP) infectious disease study plans; formulating budgets for NHP studies; and preparing and maintaining Institutional Animal Care and Use and Institutional Biosafety protocols for NHP studies.  Additionally, the staff scientist will prepare Animal Resources and Research Support (ARRS) Animal Planning and Animal Assignment forms; coordinate/support NHP research protocols hosted by the Infectious Disease Resource (IDR); supervise technical staff; provide training for IDR technical staff; and provide technical expertise for surgical procedures and necropsies as appropriate for the individuals’ training.

- Responsibilities include ensuring that all licensing and credentialing is in place. The program administrator will be responsible for ensuring that all personnel are oriented to OHSU and integrated into their respective departments including surgery, anesthesia, emergency department, ICU and EMS.  The program administrator will be responsible for producing reports on a regular basis describing the activities of all Army personnel and answering all questions related to the activity of these individuals including operations performed, patients managed and procedures performed also known as Knowledge Sills Assessments or KSAs.  The program administrator will address all problems that arise during the conduct of the program and work with the Director of the AMCT3 to resolve these problems.  The program administrator will attend all meetings that are necessary to conduct the program in collaboration with the Army.  The program administrator will be responsible for collecting data for research related to the program. - The Program administrator will work with the SMART NCO IC in advance of the rotation to plan, design and coordinate the training event with the respective OHSU clinical units. This work includes a variety of administrative tasks to ensure the collection of appropriate medical and training information to ensure compliance with hospital requirements and completion of logistics to include badging, parking and other arrangements. - The program administrator will provide daily oversight and management of Army personnel for the duration of the training rotation to ensure the training plan is implemented as designed and training objectives are met. They will be an advocate for Army personnel and intervene should changes in the schedule or training plan need to be made. Also to serve as resource for Army personnel throughout the rotation for any issues or concerns relating to OHSU. - Clinical precepting: The program administrator will assist the soldier in meeting specific military readiness requirements for their particular medical specialty. The program administrator will precept the soldiers in the Emergency Department (ED) and the Trauma Surgical Intensive Care Unit (TSICU) by validating skills daily using a checklist provided by the AMEDD Medical Skills Sustainment Program Office. Preceptors will maintain responsibility and oversight for all direct patient care/treatment while working with Army personnel. - The program administrator will educate additional clinical preceptors about the SMART program goals and objectives and their preceptor role and responsibilities. They will share the soldier's biography and scope of practice in advance of the rotation along with their ICTs. They will make arrangements for preceptor (s) to meet with SMART participants as part of an introductory orientation prior to the start of the rotation, if possible.    

The OHSU Digestive Health Center (DHC) is a multi-disciplinary center offering services in the ambulatory setting for specialty surgical services, gastroenterology, hepatology, bariatrics and nutrition.  The programs work in a close team that includes MD, RN, MA, and schedulers that work together to provide excellent quality care for complex patients. The patient experience with the program begins with their initial appointment and can include clinic visits, procedures, surgery, and follow-up care.   The Resource RN Patient Care Coordinator (RN) will provide care coordination, assessment and triage, medication management and clinical support to the teams in the ambulatory setting.  The nurse will perform medical record review, follow developed protocols, determine appropriate patient scheduling, assist with monitoring diagnostic results and patient care progress/processes as requested by providers, and participate in quality reviews.  The nurse will work alongside a team of RN care coordinators within the DHC.   The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.

- Customer Service: The Hospital Dental Services (HDS) Patient Access Service (PAS) Specialist Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry at the Hatfield clinic as part of the Hospital Dental Services. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. - Enrollment & Authorization: Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Educates patients of pre-pay amounts, monitors provider’s schedules and other managed care duties as assigned. Fills out patient financial responsibility forms when necessary. Enters all information accurately into OHSU databases or into the medical record when necessary.  - Arranged Care: Schedules New and return patient appointments and coordinates any ancillary appointments. Cross-coverage of other GS Scheduler positions that would require facilitating medical review and scheduling new patients for other GS specialties. Obtains prior medical records and studies when appropriate. Creates a medical record if needed. Monitors provider’s schedulers to fill cancellations, no-shows and records needed for each provider. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets to patients. - File Uploading and Document Scanning: Use Media Manager software in Epic to upload documents into patient’s charts for current medical care or referral purposes. Document Scanning via Point of Care.  Requires an extremely high level of attention to detail ensuring the correct records go into the patient’s chart. - Telecommunications and Administrative Duties: The HDS PAS Specialist works in a high public contact area Triaging and documenting accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees. Other administrative duties as assigned. - Continued Professional Development: Participate in appropriate educational activities that enhance general knowledge or ability to do assigned work; Attend staff meetings and other informational sessions; Read vendor documentation, trade publications, or other appropriate publications; interact with peers and other employees to receive and disseminate information. The HDS PAS Specialist must be flexible and be able to complete work with considerable independence on a daily basis.

Customer Care: - Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. - Promptly greet all patient and visitors in a warm professional manner over the phone. - Determine customer needs proactively and direct inquires to appropriate resources. - Answer multi-line telephone inquiries. This includes determining caller needs and assist callers efficiently and appropriately. - Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment. - Demonstrates respect and cooperation in all staff relationships, with a genuine willingness to prevent or resolve inter-personal conflicts.  Patient Registration - Completes Race, Ethnicity, Language, and Disability (REALD) questionnaire with patient and updates REALD Smart Form as required by law.  Serves as liaison for patients and families with questions. - Provide financial screening for low income or non-sponsored patients and refer patients to apply for Oregon or Washington Medicaid or OHSU Financial Assistance when appropriate. - Follow and complete daily task list as assigned by management. - Correctly identifies patient service type to establish an accurate and billable account. - Corrects patient identity inaccuracies, as identified.  - Gathers, adds, updates, and/or verifies detailed demographic information and any applicable forms.  Complete registration from patient work queues, email, or in basket as assigned. Insurance Verification/ Financial Clearance - Maintain knowledge of current insurance plans along with the Epic plan distinction, and current eligibility verification process. - Maintain access to all insurance website by signing in one time per month, at minimum. - Complete insurance verification on each patient’s insurance using electronic verification in RTE, payer portals, or other required methods. The PAS Revenue Cycle Specialist staff will also re-verify the eligibility insurance information if the insurance was not verified in the current month. - Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided. - Gathers, adds, updates, and/or verifies detailed insurance coverage and financial status with each patient Training: - Take personal responsibility to work autonomously, perform optimally each day, and ensure all performance standards are met. - Completes all required update modules. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment. - Sustains working knowledge of PAS Specialist and PAS Revenue Cycle Specialist workflows for applicable areas. - Integrate changes to the EPIC Prelude system, the third-party guidelines and changes to internal processes and procedures into individual registration routines to ensure that current processes are being used consistently.  - Gives instruction to other PAS Revenue Cycle Specialist personnel pertaining to PAS Revenue Cycle Specialist processes and procedures as well as performance.  Provides on the job training, orientation, guidance and coaching for new PAS Revenue Cycle Specialist personnel in the service area as assigned.  May be required to provide informational assessment of other PAS Revenue Cycle Specialist workers’ performance to the PAS Coordinator/Supervisor and/or the employment supervisor. - Be self-directed in assessing strengths and weaknesses and in identifying performance enhancement and career development opportunities.  - Required to maintain Individual Performance Standards which includes: - Production Standard: 60 registration per day on average - Error Rate Standard: Maintain an accuracy rate of 97%. - Phone standard:  35% or less not ready time - Customer Service:  2 or fewer validated customer service complaints in any rolling one - year period. Must follow the OHSU Model of Communication in 100% of customer interactions and consistently demonstrate exemplary internal and external customer contact skills Telecommunications: - Utilize an Automated Call distributor (ACD) to answering incoming registration calls.  - Staff in and out of ACD and use not ready work as per department guidelines. - Remain available to accept incoming calls at all times. - Adhere to department schedule for break and lunch periods. - Refer general information inquiries and urgent health concerns to the appropriate area.  - Answer and explain all registration questions asked by patients or other employees.  - Note that Registration Services participates in customer service evaluations via call monitoring and/or recording.