Strategy Development
- Identify opportunities and develop plans to improve health outcomes and quality, decrease cost and improve value for multiple lines of business, including Medicaid, Medicare and commercial populations.
- Use data/analytics and collaborate with internal and external team members to develop quality improvement and transformational programs that make progress towards the Quintuple Aim.
- Work closely with OHSU Health Services leaders to identify strategic direction of future programs, including assessing feasibility and overall impact of proposed strategies. Provide data as needed to support this work.
- Interface directly with variety of partners, including internally within the health system and externally with community providers.
Provide oversight and leadership of OHSU Health Services’ quality improvement program.
- Responsible for ensuring OHSU Health Services programs meet all quality metric targets on a continual basis.
- Develop and implement performance improvement projects as needed in order to meet quality, cost and value targets. Actively participate in performance improvement initiatives that are developed externally and contractually required.
- Represent OHSU Health Services within various internal and external quality and transformation committees.
Data and Reporting
- Collaborate with IT and analytics teams to develop, implement and maintain necessary regular and ad hoc reporting and analytics tools to support quality, value and transformation programs, including value based payment models.
- Ensure quality data is accurate and actionable, and reports are distributed to appropriate stakeholders and constituents on a regular and timely basis.
- Follow all HIPAA compliant policies and processes adopted, including applicable laws and regulations, Fraud Awareness, and the use of organizational approved web sites.
Staff Oversight
- Train, supervise and evaluate performance of assigned staff.
- Responsible for employee productivity in meeting timelines and quality assurance of required deliverables.
- Provide oversight of recruitment and performance to include, interviewing, on-boarding, coaching, counseling, disciplinary actions and completion of annual performance reviews.
- Demonstrate leadership skills by supporting and acknowledging interpersonal relationships and professional growth.
Compliance and regulatory requirements
- Maintain knowledge of current federal, state and local requirements and targets related to quality metrics, performance improvement and cost goals related to specific patient populations, including Medicaid and Medicare.
- Develop annual Transformation and Quality Strategy and work plan, in collaboration with OHSU Health Services leaders and other stakeholders.
- Create/revise quality, value and transformation program policies and procedures as necessary.
$5,000 Hiring Bonus
- Float to different departments within OHSU that need additional CNA support
- Assist with the admitting and discharge
- Obtain accurate vital signs and weight
- Complete all unit specific CNA documentation in the patient’s medical record related to: admissions, daily care, vital signs, weight, intake and output, discharge, etc.
- Assist the patient with any and all basic hygiene, lifting, transport, dietary support, and other personal needs and medical necessities
- Support patient and family centered care
- Report potential compliance problems as outlined in the Code of Conduct
- Model ethical and appropriate behavior, professional standards, compliance, and personal integrity
- Must be able to perform the essential functions of the position with or without accommodation
The appointee will work in partnership with faculty physicians, fellows, residents and other CPC staff to coordinate and support the clinical operations of the Comprehensive Pain Center by providing care for patients with chronic and acute pain, and management of intrathecal pumps and epidurals, providing peri-procedural management of spinal cord stimulators, assisting the attending physician with consults on the outpatient setting. The APP will work in partnership with CPC staff to provide excellent clinical care and customer service in the outpatient areas. The CPC APP will support the Department's and Hospital and Clinics’ goal of providing effective, efficient and appropriate care. The CPC APP must have either dependent or independent prescriptive authority in Oregon based on their respective Licensing Boards.
Clinical Responsibilities:
Outpatient: Independently evaluates new patients in the clinic and follow-up visits. Will have own scheduling template to schedule own patients' workload. Performs intrathecal pain pump management, pre and post-operative care for Spinal Cord Stimulator patients. Documents plan of care in medical record (EMR). Daily updates to referring providers by phone, e-mail, fax. Responds to prescription refills and refill/justification for durable medical equipment. Track laboratory results, culture results and arranges for initiation of treatment or changes in treatment.
(Inpatient: this position does not currently include inpatient duties)
Participates in ongoing education of the medical and nursing staff including but not limited to: Organization of in services for pertinent clinical populations, in service training for identified procedures and issues regarding quality patient care.
The APP faculty may participate in a program of scholarly research activity directed toward improved understanding of the causes, detection, and treatment of diseases. Completing data collection and participates in presentations of research findings.
IMAGING
- Provides quality images with accuracy and efficiency, using optimal skills and knowledge of all equipment.
- Technologists will be trained in all general radiology exams/areas so that they are able to rotate through the department based on workflow needs.
- Utilize the VIP transportation system to arrange for patient delivery.
- Positions patient for diagnostic radiology exams according to department procedures, training, and machine requirements with a high regard for the safety and care of the patient.
- Operates radiology equipment, determines and sets exposure factors, sets technique utilizing all relevant factors to ensure accurate and quality images with minimal and acceptable repeat rates.
- Uses computer image processing, as needed to select, process, optimize and archive images to PACS.
- Completely tracks exams in the Radiology Information system.
- Develops and presents images and related patient information to radiologist for diagnosis.
- Assists with patient transport by moving patients using standard procedures.
- Assists in the training of Radiologic Technology Students, and adheres to dept. policy on supervision of student technologists.
DOCUMENTATION
- Gathers complete documentation of all pertinent information to provide accurate and timely service to customers.
- Responsible to correctly identify patients by checking their identity per department procedure.
- Reviews patient chart and orders to insure correct examination.
- Labels images completely with demographic, position and other needed documentation. Follows dept policy on the use of anatomical markers.
- Logs activities, gathers charging information and charges exams as required.
- Follows department and hospital procedures and policies.
- Performs quality control and quality assurance, records results and reports variance from normal equipment function.
- Anesthesia Equipment, Instrument and Supplies Maintenance: Checks inventory and, if appropriate, requisitions and restocks supplies; rotates dated items on shelves; participates in equipment and supply evaluations; troubleshoots and maintains equipment and supplies such as ETCO2 gas analyzer, anesthesia machine, EKG monitor, pulse oximeter, and blood gas instrument; makes minor repairs or refers to Clinical Engineering for repairs; calibrates equipment such as blood gas instrument and pressure transducers, ETCO2 Analyzer, pressure transducers, and oximetric swans; cleans and sterilizes anesthesia machines and equipment after surgeries and performs necessary maintenance; performs stat analysis of patient blood samples.
- Anesthesia Equipment Set Up: Monitors surgery schedule to ensure operating rooms are equipped with appropriate anesthesia supplies and equipment; checks anesthesia machines and monitors prior to surgery assembles and assists with insertion of invasive monitoring lines; sets up anesthesia equipment prior to surgery including arterial transducers, cardiac output computer, and humidified breathing circuits.
- Assists anesthesia provider with a wide variety of procedures including:
- induction/intubation;
- rapid sequence induction;
- difficult intubation;
- LMA insertion;
- nasal intubation;
- endo-brochial tube placement;
- bronchial blocker tube placement;
- awake fiber-optic intubation;
- IV placement;
- central line placement;
- PA catheter placement;
- antecubital central line placement;
- use of ultrasound;
- RIC catheter placement;
- epidural catheter placement;
- spinal placement;
- combined spinal – epidural;
- nerve blocks following sterile techniques.
- Is a sterile member of the team while assisting with line placements.
- Performs intra-operative blood recovery and re-infusion per procedures.
- Assists operating room personnel with handling, checking of blood and blood products per procedures.
- Provides Autotransfusion services and STAT laboratory functions including Point Of Care Tests (POCT) to all OR areas.
- Releases POCT orders written by anesthesia providers prior to testing.
- Rapidly responds to massive transfusion activations.
- Transports blood products urgently from laboratory to any of the Peri-Op/MSPU locations.
- Records and interprets laboratory data and hemodynamic readings.
- Accurately fills out Autotransfusion record. Performs other duties as assigned by the physician.
- Anesthesia Equipment, Instrument and Supplies Maintenance: Checks inventory and, if appropriate, requisitions and restocks supplies; rotates dated items on shelves; participates in equipment and supply evaluations; troubleshoots and maintains equipment and supplies such as ETCO2 gas analyzer, anesthesia machine, EKG monitor, pulse oximeter, and blood gas instrument; makes minor repairs or refers to Clinical Engineering for repairs; calibrates equipment such as blood gas instrument and pressure transducers, ETCO2 Analyzer, pressure transducers, and oximetric swans; cleans and sterilizes anesthesia machines and equipment after surgeries and performs necessary maintenance; performs stat analysis of patient blood samples.
- Anesthesia Equipment Set Up: Monitors surgery schedule to ensure operating rooms are equipped with appropriate anesthesia supplies and equipment; checks anesthesia machines and monitors prior to surgery assembles and assists with insertion of invasive monitoring lines; sets up anesthesia equipment prior to surgery including arterial transducers, cardiac output computer, and humidified breathing circuits.
- Assists anesthesia provider with a wide variety of procedures including:
- induction/intubation;
- rapid sequence induction;
- difficult intubation;
- LMA insertion;
- nasal intubation;
- endo-brochial tube placement;
- bronchial blocker tube placement;
- awake fiber-optic intubation;
- IV placement;
- central line placement;
- PA catheter placement;
- antecubital central line placement;
- use of ultrasound;
- RIC catheter placement;
- epidural catheter placement;
- spinal placement;
- combined spinal – epidural;
- nerve blocks following sterile techniques.
- Is a sterile member of the team while assisting with line placements.
- Performs intra-operative blood recovery and re-infusion per procedures.
- Assists operating room personnel with handling, checking of blood and blood products per procedures.
- Provides Autotransfusion services and STAT laboratory functions including Point Of Care Tests (POCT) to all OR areas.
- Releases POCT orders written by anesthesia providers prior to testing.
- Rapidly responds to massive transfusion activations.
- Transports blood products urgently from laboratory to any of the Peri-Op/MSPU locations.
- Records and interprets laboratory data and hemodynamic readings.
- Accurately fills out Autotransfusion record. Performs other duties as assigned by the physician.
- Anesthesia Equipment, Instrument and Supplies Maintenance: Checks inventory and, if appropriate, requisitions and restocks supplies; rotates dated items on shelves; participates in equipment and supply evaluations; troubleshoots and maintains equipment and supplies such as ETCO2 gas analyzer, anesthesia machine, EKG monitor, pulse oximeter, and blood gas instrument; makes minor repairs or refers to Clinical Engineering for repairs; calibrates equipment such as blood gas instrument and pressure transducers, ETCO2 Analyzer, pressure transducers, and oximetric swans; cleans and sterilizes anesthesia machines and equipment after surgeries and performs necessary maintenance; performs stat analysis of patient blood samples.
- Anesthesia Equipment Set Up: Monitors surgery schedule to ensure operating rooms are equipped with appropriate anesthesia supplies and equipment; checks anesthesia machines and monitors prior to surgery assembles and assists with insertion of invasive monitoring lines; sets up anesthesia equipment prior to surgery including arterial transducers, cardiac output computer, and humidified breathing circuits.
- Assists anesthesia provider with a wide variety of procedures including:
- induction/intubation;
- rapid sequence induction;
- difficult intubation;
- LMA insertion;
- nasal intubation;
- endo-brochial tube placement;
- bronchial blocker tube placement;
- awake fiber-optic intubation;
- IV placement;
- central line placement;
- PA catheter placement;
- antecubital central line placement;
- use of ultrasound;
- RIC catheter placement;
- epidural catheter placement;
- spinal placement;
- combined spinal – epidural;
- nerve blocks following sterile techniques.
- Is a sterile member of the team while assisting with line placements.
- Performs intra-operative blood recovery and re-infusion per procedures.
- Assists operating room personnel with handling, checking of blood and blood products per procedures.
- Provides Autotransfusion services and STAT laboratory functions including Point Of Care Tests (POCT) to all OR areas.
- Releases POCT orders written by anesthesia providers prior to testing.
- Rapidly responds to massive transfusion activations.
- Transports blood products urgently from laboratory to any of the Peri-Op/MSPU locations.
- Records and interprets laboratory data and hemodynamic readings.
- Accurately fills out Autotransfusion record. Performs other duties as assigned by the physician.
- Anesthesia Equipment, Instrument and Supplies Maintenance: Checks inventory and, if appropriate, requisitions and restocks supplies; rotates dated items on shelves; participates in equipment and supply evaluations; troubleshoots and maintains equipment and supplies such as ETCO2 gas analyzer, anesthesia machine, EKG monitor, pulse oximeter, and blood gas instrument; makes minor repairs or refers to Clinical Engineering for repairs; calibrates equipment such as blood gas instrument and pressure transducers, ETCO2 Analyzer, pressure transducers, and oximetric swans; cleans and sterilizes anesthesia machines and equipment after surgeries and performs necessary maintenance; performs stat analysis of patient blood samples.
- Anesthesia Equipment Set Up: Monitors surgery schedule to ensure operating rooms are equipped with appropriate anesthesia supplies and equipment; checks anesthesia machines and monitors prior to surgery assembles and assists with insertion of invasive monitoring lines; sets up anesthesia equipment prior to surgery including arterial transducers, cardiac output computer, and humidified breathing circuits.
- Assists anesthesia provider with a wide variety of procedures including:
- induction/intubation;
- rapid sequence induction;
- difficult intubation;
- LMA insertion;
- nasal intubation;
- endo-brochial tube placement;
- bronchial blocker tube placement;
- awake fiber-optic intubation;
- IV placement;
- central line placement;
- PA catheter placement;
- antecubital central line placement;
- use of ultrasound;
- RIC catheter placement;
- epidural catheter placement;
- spinal placement;
- combined spinal – epidural;
- nerve blocks following sterile techniques.
- Is a sterile member of the team while assisting with line placements.
- Performs intra-operative blood recovery and re-infusion per procedures.
- Assists operating room personnel with handling, checking of blood and blood products per procedures.
- Provides Autotransfusion services and STAT laboratory functions including Point Of Care Tests (POCT) to all OR areas.
- Releases POCT orders written by anesthesia providers prior to testing.
- Rapidly responds to massive transfusion activations.
- Transports blood products urgently from laboratory to any of the Peri-Op/MSPU locations.
- Records and interprets laboratory data and hemodynamic readings.
- Accurately fills out Autotransfusion record. Performs other duties as assigned by the physician.
- Performs receiving, stocking, data entry, picking, delivery, and functions as necessary to ensure required daily tasks are completed on time, and sufficiently, to meet the customer’s needs for medical supplies and linen.
- Performs requirements of, and maintains compliance with, organizational guidelines and policies.
- Stocks and empties Scrub Avail dispensers and empty chute rooms as necessary to ensure an accurate and adequate supply of scrubs and linen are available to meet customer needs.
- Performs preventive maintenance functions of the Pyxis/ParEx supply machines/areas as necessary to ensure accurate restocking and patient charging.
- Maintains a clean, safe, and efficient working environment; Shelves: ensures shelves are properly erected, clean, neat, properly stocked, and marked with product information. Housekeeping: ensures the warehouse is clean, packaging removed, and non-stock products are neatly arranged.
- Facilities: ensures facility deficiencies are reported.
- Equipment: provides proper care and regular services to equipment, logs, and reports deficiencies.
- Performs other duties as assigned.
- Maintains knowledge of, adheres to, and knows the locations for, departmental policy, procedure, safety, and MSDS manuals.
- When tasked, drives organizational vehicles in a safe and efficient manner, assist Logistics Fleet and Warehouse supervisors with the maintenance and refueling, maintains driver's log, and fills out vehicle inspection reports as necessary.
- Have and maintain a valid driver's license.
- Maintain special equipment as assigned i.e. tire chains, inclement weather accessories, tire jacks, etc. Performs emergency roadside service to vehicles such as changing a flat tire.
- Anesthesia Equipment, Instrument and Supplies Maintenance: Checks inventory and, if appropriate, requisitions and restocks supplies; rotates dated items on shelves; participates in equipment and supply evaluations; troubleshoots and maintains equipment and supplies such as ETCO2 gas analyzer, anesthesia machine, EKG monitor, pulse oximeter, and blood gas instrument; makes minor repairs or refers to Clinical Engineering for repairs; calibrates equipment such as blood gas instrument and pressure transducers, ETCO2 Analyzer, pressure transducers, and oximetric swans; cleans and sterilizes anesthesia machines and equipment after surgeries and performs necessary maintenance; performs stat analysis of patient blood samples.
- Anesthesia Equipment Set Up: Monitors surgery schedule to ensure operating rooms are equipped with appropriate anesthesia supplies and equipment; checks anesthesia machines and monitors prior to surgery assembles and assists with insertion of invasive monitoring lines; sets up anesthesia equipment prior to surgery including arterial transducers, cardiac output computer, and humidified breathing circuits.
- Assists anesthesia provider with a wide variety of procedures including:
- induction/intubation;
- rapid sequence induction;
- difficult intubation;
- LMA insertion;
- nasal intubation;
- endo-brochial tube placement;
- bronchial blocker tube placement;
- awake fiber-optic intubation;
- IV placement;
- central line placement;
- PA catheter placement;
- antecubital central line placement;
- use of ultrasound;
- RIC catheter placement;
- epidural catheter placement;
- spinal placement;
- combined spinal – epidural;
- nerve blocks following sterile techniques.
- Is a sterile member of the team while assisting with line placements.
- Performs intra-operative blood recovery and re-infusion per procedures.
- Assists operating room personnel with handling, checking of blood and blood products per procedures.
- Provides Autotransfusion services and STAT laboratory functions including Point Of Care Tests (POCT) to all OR areas.
- Releases POCT orders written by anesthesia providers prior to testing.
- Rapidly responds to massive transfusion activations.
- Transports blood products urgently from laboratory to any of the Peri-Op/MSPU locations.
- Records and interprets laboratory data and hemodynamic readings.
- Accurately fills out Autotransfusion record. Performs other duties as assigned by the physician.
The Department of Molecular Microbiology and Immunology invites applications at the Assistant or Associate Professor level to work on the basic or translational aspects of host-microbe interactions and immunology. Ideal candidates should have highly interactive research programs with the potential to synergize or enhance those of the department and the institution, which include microbial pathogenesis and physiology, host immune responses to pathogens, host interactions with the microbiota, neuroinflammation, and immune cancer cell interactions.
Customer Service.
- Provide high quality customer service to all internal and external customers. This includes communicating accurately, openly, supportively, in a timely manner, and extending special attention and sensitivity to all patients, visitors, and fellow employees.
- Assist in maintaining an atmosphere of cooperation within the department, as well as with other departments and allied professionals.
- Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
- Must demonstrate superior face to face customer contact skills, remain calm and resourceful during crisis management or other difficult situations, and manage standard complaint processing.
- Required to learn and maintain skill with available information technology, and remain current with changes to departmental procedures and new information.
- Provide flexible coverage of internal service needs, including work location and reporting time.
Registration Service.
- Gather and/or verify patient information including demographics, guarantor, emergency contacts, insurance coverage, and financial status.
- Verify patient eligibility for health care coverage and enter appropriate insurance plan information and codes.
- Enter all information accurately into OHSU databases.
- Provide financial screening for low income or non-sponsored patients and refer patients to apply for Oregon or Washington Medicaid or OHSU Financial Assistance when appropriate.
- Complete reverification, updates, and/or new patient registration from patient work queues, email, or in-basket as assigned.
- Required to maintain Registration Department individual performance standards.
Telecommunications.
- Utilize an Automated Call distributor (ACD) to answering incoming registration calls.
- Staff in and out of ACD and use not ready work as per department guidelines.
- Remain available to accept incoming calls at all times.
- Adhere to department schedule for break and lunch periods.
- Refer general information inquiries and urgent health concerns to the appropriate area.
- Answer and explain all registration questions asked by patients or other employees.
- Note that Registration Services participates in customer service evaluations via call monitoring and/or recording.
Hiring Bonus and Relocation Package Available
OHSU Specialty Pediatric Float Pool nurses provide high-quality, innovative and compassionate family- centered nursing care. Pediatric Float Pool nurses support pediatric acute and critical care units. Pediatric Float Pool nurses support these units for selected planned and unplanned absences and for other staffing deficits. Organizational staffing needs and individual nurse’s prior competency and request for expanded clinical specialty knowledge and skills will be considered for floating to Mother-Baby, pediatric Emergency Department, and pediatric PACU.
The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.
RN Role Description and Department Specific Requirement Addendums go to the TTP Program webpage: https://www.ohsu.edu/nursing-careers/transition-practice-ttp-program
Additional information on participating departments can be found on this webpage.
Customer Service:
- Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry.
- This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills.
Patient Access:
- Coordinate patient care appointments and managed care as directed by physician and/or nurse staff; Serves as a liaison and information resource for physicians, and nursing support staff; Return phone messages; Direct patients to appropriate providers for other health care issues; Enter patient information accurately into OHSU databases and /or into the medical record when necessary.
- Check-in and check-out patients; Responsible for knowledge of, and correct handling of, cash collections for co pays and deposits; Documentation completed per OHSU cash handling protocol; Proper use of OHSU forms and documentation required for all patients.
- Gather and/or verify patient information including demographics, insurance coverage, and financial status in accordance with OHSU and OHSUMG best practices.
- Confirm patient eligibility for health care coverage and clarify any managed care arrangements.
- Has knowledge on how to schedule ancillary studies and referrals to other practices within OHSU Health Care system.
- Educates patients of pre-pay amounts, monitors provider’s schedules and other managed care duties as assigned.
- Fills out patient financial responsibility forms when necessary.
- Enters all information accurately into OHSU databases or into the medical record when necessary.
- Cash handling is major responsibility of this position.
Confirmation calls and Telecommunications:
- Follow confirmation call standard work and scriping to notify and confirm patient appointments and patient pre-payment ammounts for upcoming appointments.
- Answer calls directed to the department.
- Assess caller needs, review EMR, transfer calls according to phone protocols; Schedule basic patient appointments; Process calls in a timely, polite, and professional manner; Create telephone messages as needed
Administrative/Integrated Care Duties:
- Provide administrative support to the Clinic Management.
- Order supplies, place computer access requests, arrange meetings, other duties as assigned.
As a software developer, you will specialize in genomic, imaging, and clinical analysis applications, leveraging your talents to change the world in the fight against disease. You are: passionate about open-source software and transparent sharing of information, enthusiastic about working on a team that finds quantitative insights in complex data and develops interactive tools to enable clinicians and researchers to understand cancer or other diseases, experienced in thinking analytically and developing software tool and an organized self-starter who enjoys creative freedom in solving computational challenges. Responsibilities include:
- Develop and extend analytics and data management applications to facilitate management and analysis of genomics, clinical, and imaging data
- Establish and maintain standards for structured software & systems engineering, including requirements, design, code, test, quality, configuration & release management and project management
- Provide documentation and user support allowing computational researchers across campus to access and re-use analysis tools
- Maintain well-curated, highly structured, transparent omics, imaging, or clinical data resources
- Develop tools to integrate commonly used open source bioinformatics software applications
- Participate in leading international efforts aimed at establishing best practices and standards for genomic data representation and analysis
Hiring Bonus and Relocation Package Available
The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.
I. Scientist
a. Evaluates knowledge of self and others:
i. Evaluates own knowledge and nursing practice in relation to professional practice standards and evidence-based knowledge; identifies areas of strength and professional growth; sets and achieves professional development goals.
ii. Evaluates knowledge and nursing practice of peers, recognizing strengths, providing constructive feedback and maintaining caring and compassionate relationships
b. Identifies complexities within OHSU systems and participates in identifying and resolving work flow barriers to effective, efficient, and fiscally responsible care delivery.
c. Evaluates patient outcomes against quality goals or benchmarks. Promotes innovation through participation in data collection, data analysis, evidence-based performance improvement plans, nursing or interdisciplinary research, and education about change methods.
II. Leader
a. Uses an evidence-based decision making process to determine the patient’s priority goals and care activities in relation to:
i. Nursing’s independent scope of practice (safety, comfort, hygiene, restorative measures, and health promotion)
ii. The interdisciplinary plan of care
iii. Documenting decision making in the patient’s plan of care and hand-off communication
b. Protects and advocates for patient safety, health and wellbeing:
i. Communicates and formally reports concerns and/or seeks change where individual or institutional behavior in the practice setting jeopardizes the well-being of patient, families, or team members. (e.g. Patient Safety Net report, chain of command).
ii. Speaks up and intervenes when an individual’s actions or practice is not in alignment with patient safety. The nurse speaks directly to the responsible party, and takes responsibility to support those who identify potentially questionable practice.
c. Keeps the patient as the focus when exercising judgment in accepting responsibilities, seeking consultation, and assigning activities to others who carry out nursing care:
i. Assigns or delegates tasks based on the needs and condition of the patient, potential for harm, stability of the patient’s condition, complexity of the task, predictability of the outcome, availability to monitor and supervise, and competency of the individual being delegated to.
ii. Allocates resources based on identified patient and family needs
iii. Speaks up immediately about concerns regarding assigned responsibilities
III. Practitioner
a. Acts as a patient advocate by partnering with the person, family, significant others, and caregivers, as appropriate, to implement and evaluate the plan of care. Assures that the plan is aligned with the patient’s physical, spiritual, and psychosocial goals, initiating changes as appropriate.
b. Delegates and supervises tasks consistent with other caregivers’ scope of practice, adhering to standards, regulations, and role expectations including self-care and collaborative teamwork.
c. Delivers care in a manner that preserves and protects patient autonomy, privacy, dignity, confidentiality and rights.
d. Implements direct and indirect nursing care consistent with evidence-based practices, hospital policies and procedures, and scope and standards of practice.
IV. Knowledge Transfer
a. Develops a therapeutic relationship with patients and families, effectively transfers information about disease, health and recovery, Engages patients and families in decision-making about the plan of care. Evaluates capacity for self-care and addresses concerns about transition to next level of care, different healthcare facility or home.
b. Communicates evaluation of patient’s stability, progress, discharge plan and recommendation for continuity of the medical and nursing plan to other members of the health care team, including through accurate and timely documentation of the patient’s electronic record.
c. Effectively transfers knowledge to other members of the team to support the safety of their practice (e.g. educating students, precepting, in-services, giving and receiving feedback during handoffs). Seeks knowledge from other members of the team to ensure safety of own practice. Engages in collaborative and effective decision-making with other members of the team while maintaining caring and compassionate relationships.
Hiring Bonus and Relocation Package Available
The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.
Customer Service.
- Provide high quality customer service to all internal and external customers. This includes communicating accurately, openly, supportively, in a timely manner, and extending special attention and sensitivity to all patients, visitors, and fellow employees.
- Assist in maintaining an atmosphere of cooperation within the department, as well as with other departments and allied professionals.
- Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
- Must demonstrate superior face to face customer contact skills, remain calm and resourceful during crisis management or other difficult situations, and manage standard complaint processing. Required to learn and maintain skill with available information technology, and remain current with changes to departmental procedures and new information.
- Provide flexible coverage of internal service needs, including work location and reporting time.
Registration Service.
- Gather and/or verify patient information including demographics, guarantor, emergency contacts, insurance coverage, and financial status.
- Verify patient eligibility for health care coverage and enter appropriate insurance plan information and codes.
- Enter all information accurately into OHSU databases.
- Provide financial screening for low income or non-sponsored patients and refer patients to apply for Oregon or Washington Medicaid or OHSU Financial Assistance when appropriate.
- Complete reverification, updates, and/or new patient registration from patient work queues, email, or in-basket as assigned.
Telecommunications.
- Utilize an Automated Call distributor (ACD) to answering incoming registration calls.
- Staff in and out of ACD and use not ready work as per department guidelines.
- Remain available to accept incoming calls at all times.
- Adhere to department schedule for break and lunch periods.
- Refer general information inquiries and urgent health concerns to the appropriate area.
- Answer and explain all registration questions asked by patients or other employees.
- Note that Registration Services participates in customer service evaluations via call monitoring and/or recording.
Network Responsibilities and Coordination of Care:
- Serves as the Cancer Network's main point of contact for a set group of Network Member practices and their staff with regard to coordination of care at OHSU. This position will be responsible for key areas of the network. Triages Network inquires and referrals to appropriate OHSU contacts, particularly directing clinical calls to appropriate clinic RN or CMA, and follows up with Knight contact and Network Member to ensure OHSU "closes the loop" with each inquiry and referral.
- As assigned and under the direction of the KCI Program Manager and serves as a liaison between referring providers, Network Members and Knight physicians, clinicians, PAS staff, and care coordinators in the medical practice to support community providers and patients throughout the cancer care continuum (prevention, screening, risk assessment, diagnosis, clinical trials, treatment, survivorship, and end of life care) as appropriate.
- Ensure Network patients follow through with referrals to other specialties, labs, and diagnostic imaging through review of patient records in OHSU Epic and through direct verbal and written communication with representatives from Network Member clinical teams and OHSU clinical and research teams.
- Independently manages workload within service level agreement; Understanding and abiding by agreed upon timelines, i.e. Network Members, Referral processing metrics (2/4 day)
- Maintains a detailed tracking mechanism to track actions that require follow up related to patient and referring office inquires, referrals, records requests, etc.
- Receive and make outgoing phone calls to patients, referring provider offices, or other medical facilities within or outside the Knight Cancer Network regarding new patient scheduling, inquiries regarding oncology related research studies, and inquiries.
- Assess/coordinate patient and referring office scheduling requests utilizing standard work based on diagnosis, insurance coverage or lack thereof, and previous treatments.
- Facilitate financial counselor review or consultation for patients that do not have insurance or are underinsured per standard work.
- Triage medical treatment questions to the appropriate clinical parties via Epic.
- Coordinate additional supportive appointments, such as labs, treatment, imaging, etc., with other OHSU departments and referring provider practices to achieve optimal care coordination for medical or financially fragile patients.
Clinical Research:
- Serves as a liaison between Network Members and Knight research teams to facilitate enrollment on and adherence to clinical trials.
- Coordinates with OHSU clinical research nurses/associates/faculty notification to community oncologist and a nurse at the practice when a patient is enrolled on a clinical trial.
- Directs Network Members to the OHSU faculty note and ensure the community practice team is aware of immediate next steps to occur in the community practice.
- Notifies OHSU team if Network Member perceives any barriers and connects the clinical teams involved to resolve, assisting where relevant and within a non-clinical scope.
Referral Processing:
- Process incoming referrals that are faxed, emailed, or verbally given to the KCI department from the OHSU Intake Referral Center, Network Members or referrals directly faxed referrals to the KCI department.
- Ensure that patient demographics are correct (i.e. address, contact numbers, PCP, referring provider, referred to provider etc.).
- Create referral shell from faxed referral. Cross-reference referral matrix to identify what additional records if needed are required for medical review or appointment.
- Request medical records including but not limited to, office notes, lab/imaging reports, etc. Enter orders for pathology review, request images be pushed to the OHSU Imaging EMR.
- Separate faxed referral into like categories and create a PDF packet of the medical records information to facilitate medical review.
- Coordinate medical review and with Nurse Navigator or Medical Provider
- Request additional records or schedule additional appointments necessary to be done in coordination of a new visit.
- Communicate with the referring office/ patient throughout the referral process from start to finish informing of delays or additional items needed prior to scheduling up to scheduling.
Managed Care & Financial Coordination:
Process Managed Care functions to include but not limited to the following:
- Maintain current information on insurance plans and serve as a liaison and information resources for physicians, nursing support staff, co-workers, referring physicians’ offices, patients and insurance companies on authorization requirements.
- Gather and/or verify patient information including demographics, insurance coverage, and financial status in accordance with OHSU and best practices.
- Enter all information accurately into OHSU EMR and /or into the medical record when necessary.
- Document financial status and make referrals to financial counselors based off key indicators.
This position will be responsible for performing work as part of a research team that investigates vaccines, drugs, and immune responses against numerous emerging human viruses under the direction of a principal investigator. This successful candidate will be required to perform under minimal supervision standardized experimental procedures involving in vitro and mammalian in vivo models, collect, curate, and analyze biological data, and prepare research reports. This includes setting up and executing various studies and procedures in support of the group’s research goals and grant commitments. Required work is of moderate and sometimes complex difficulty. Required to contribute to research planning, experimental design, manuscript writing, grant or regulatory documentation, modification of studies and experiments. With supervision, may interact with external research sponsors. May oversee and assist with the training of students, junior staff, fellows, and temporary personnel. Additional duties related to overall laboratory function as assigned will also be required. Excellent record keeping, communication skills, organizational skills, and ability to adhere to protocols required.
Numerous opportunities exist including for acquisition of a variety of laboratory skills, individual research project development, training, and exposure to novel scientific models.