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Customer Service: Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills.
Surgery Scheduling: Schedule new surgical and clinical...
- Assist pharmacist through performance of the following technical support activities:
- Computer order entry of inpatient and outpatient orders
- Filling unit dose medication orders
- Select ordered medications from inventory to fill new orders or to provide 24-hours medication for distribution to patient's room.
- Answering telephone, filing, billing / crediting and medication profile maintenance
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- Assist pharmacist through performance of the following technical support activities:
- Computer order entry of inpatient and outpatient orders
- Filling unit dose medication orders
- Select ordered medications from inventory to fill new orders or to provide 24-hours medication for distribution to patient's room.
- Answering telephone, filing, billing / crediting and medication profile maintenance
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- Assist pharmacist through performance of the following technical support activities:
- Computer order entry of inpatient and outpatient orders
- Filling unit dose medication orders
- Select ordered medications from inventory to fill new orders or to provide 24-hours medication for distribution to patient's room.
- Answering telephone, filing, billing / crediting and medication profile maintenance
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- Assist pharmacist through performance of the following technical support activities:
- Computer order entry of inpatient and outpatient orders
- Filling unit dose medication orders
- Select ordered medications from inventory to fill new orders or to provide 24-hours medication for distribution to patient's room.
- Answering telephone, filing, billing / crediting and medication profile maintenance
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- Greets customers and assists in locating prescriptions for sale.
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Receives monies or processes credit cards or other payments in the pharmacy. Is accurate in totalling purchases, collecting the correct amount and making accurate change.
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Facilitates end of day reports and ensures that appropriate monies are in the tills for the start of the next day's business. Is accurate in reporting receipts.
- May be assigned to routine tasks...
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Interprets and evaluates physician's orders and prescriptions for accuracy, completeness and appropriateness. Recognizes therapeutic problems, including drug interactions, contraindications, improper dosing and precautions of therapy and toxicities. Consults with practitioner when questions or problems are identified.
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Monitors therapeutic response and adverse effects of drug therapy. Consults with practitioner when question or problems are identified. Appropriately reports all adverse drug reactions, drug defects, and medication errors.
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Interprets and evaluates physician's orders and prescriptions for accuracy, completeness and appropriateness. Recognizes therapeutic problems, including drug interactions, contraindications, improper dosing and precautions of therapy and toxicities. Consults with practitioner when questions or problems are identified.
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Monitors therapeutic response and adverse effects of drug therapy. Consults with practitioner when question or problems are identified. Appropriately reports all adverse drug reactions, drug defects, and medication errors.
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Interprets and evaluates physician's orders and prescriptions for accuracy, completeness and appropriateness. Recognizes therapeutic problems, including drug interactions, contraindications, improper dosing and precautions of therapy and toxicities. Consults with practitioner when questions or problems are identified.
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Monitors therapeutic response and adverse effects of drug therapy. Consults with practitioner when question or problems are identified. Appropriately reports all adverse drug reactions, drug...
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Prepare, mix, and compound sterile products, observing aseptic procedures and documenting lot numbers appropriately. Clean bench top, work surfaces, vertical and laminar flow hoods and associated equipment, discarding all non- preserved and or non-labeled solutions. Maintain work area in neat and orderly condition. Open and mark by date fresh solutions and additives if applicable
- Prepare and mix non-sterile compounded and repackaged products.
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Operate automated inventory maintenance equipment. Maintain inventory...
Outpatient Specimen Collection and Processing
- Collects specimens from outpatients using approved specimen collection methods. This includes following the policies and procedures as found in the Phlebotomy Procedure Manual on the MCN Policy site.
- Assists coworkers as needed.
- Greets patients and interacts in a professional, courteous manner.
- Correctly identifies patients using...
Outpatient Specimen Collection and Processing
- Collects specimens from outpatients using approved specimen collection methods. This includes following the policies and procedures as found in the Phlebotomy Procedure Manual on the MCN Policy site.
- Assists coworkers as needed.
- Greets patients and interacts in a professional, courteous manner.
- Correctly identifies patients using...
The advanced practice provider (APP) provides patient care in a multidisciplinary team model in the Medical Intensive Care Unit (MICU). The Medical Intensive Care Unit treats a wide range of medically critically ill patients. Care in the MICU follows evidence-based guidelines and clinical pathways developed by the multidisciplinary team. The APP faculty works in collaboration with faculty physicians, fellows and residents to provide high quality clinical care and provide education and training to learners. The APP faculty works in conjunction with other faculty and OHSU leadership to promote OHSU's missions of excellence in patient...
Build and maintain an outpatient continuity clinic (combination of in-person and telehealth visits). Appointment times for intakes and consultations are 60-90 minutes, 30 minutes for medication management and 60-minute slots available for combined psychotherapy and medication management. Providers have the flexibility to follow-up with patients as frequently as appropriate to provide the best quality of care.
Outpatient psychiatric consultations are encouraged at 0.1FTE (2 consults per week).
The nurse in this position will provide comprehensive care to home infusion patients in an outpatient setting, including, but not limited to, the administration of antibiotics, immunologics, TPN, chemotherapy, and supportive care. The RN will be required to travel to the patient’s home and provide infusion therapy for patients. The nurse will be assigned to coordinate care and ensure the patient and family are receiving OHSU’s highest quality of nursing care. This nurse should be available to work Monday through Friday and is expected to be part of the On-Call rotation.
The nurse in this position will provide comprehensive care to home infusion patients in an outpatient setting, including, but not limited to, the administration of antibiotics, immunologics, TPN, chemotherapy, and supportive care. The RN will be required to travel to the patient’s home and provide infusion therapy for patients. The nurse will be assigned to coordinate care and ensure the patient and family are receiving OHSU’s highest quality of nursing care. This nurse should be available to work Monday through Friday and is expected to be part of the On-Call rotation.
Telemetry Monitoring:
- Constantly observes rhythms in the central telemetry monitoring system
- Provides documentation per OHSU telemetry monitoring standards
- Documents rhythm strips at start of every shift & PRN changes in rhythms
- Directly communicates any rhythm changes to assigned RN or unit charge nurse
- Cleans and stores telemetry monitoring equipment in accordance with OHSU policies
- Accurately maintains patient information in Philips...
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Provides therapeutic interventions including but not limited to: airway management, therapeutic gases and ventilator management, newborn resuscitation, cardiopulmonary resuscitation.
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Performs diagnostic procedures including but not limited to: sampling of arterial blood, bedside spirometry, spontaneous ventilatory parameters, point of care testing.
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Therapeutic modalities and communication approached with reference to age specific needs of the patient, including...
Key Responsibilities & Performance Standards
Operations Management
- Demonstrates accountability and oversight for daily clinic and infusion operations.
- Builds and maintains strong relationships with Legacy Health and other community referral physicians and practices.
- Resolves patient, customer, physician, staff,...
General Front Office Support
- Work closely with other Front Office Staff in providing support services for the Pharmacy & Clinical Services Department. This support includes daily-to-weekly mail collection, sorting, and processing, such as the receipt and handling of checks for the Revenue Team in Pharmacy Services; maintenance of the general tidiness and efficiency of the Pharmacy Administration offices, which includes making sure all supplies are adequately stocked; supporting in-person meetings with catering assistance, printing/delivery of physical supplies, and other as-needed, day-of...