Customer Service: Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. Surgery Scheduling: Schedule new surgical and clinical appointment via EPIC Cadence....

Multi-Specialty Call Processing & Scheduling - Answer incoming calls and handle various inquiries related to scheduling, general information, and referral status. - Transfer calls to Nurse Triage when necessary, following established guidelines. - Schedule and manage patient access to clinical services in the Connected Care Center. - Record accurate and detailed information in the electronic...

Checking patients in/out: - Checks patients in by: - Greeting patient and family/visitors - Verifying demographic information* - Verifying insurance and guarantor information * - Verifying that EPIC and EPIC patient information match* -

Outpatient Clinic: - Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit. This position will also check in / out established patients, make return appointments, answer incoming calls, provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry. Obtain prior medical records and studies when appropriate. Enter all information accurately into OHSU...

Customer Service - Deliver exceptional customer service to external customers (patients, families, referring providers, insurance carriers, etc.) and internal customers (OHSU healthcare providers and staff). - Meet or exceed service standards of the healthcare industry. - Communicate promptly and professionally. - Demonstrate patient-centered customer service skills. - Handle crisis situations effectively. - Utilize available information technology efficiently. - Process complaints following standard procedures. - Provide flexible coverage for internal service needs. - Apply continuous process improvement methods and skills. Multi-Specialty Call...

Centralized Managed Care and Insurance Verification - Review incoming referral orders to assess patient’s needs based on diagnosis, insurance coverage or lack thereof, and previous treatments. Referrals may be received internally via Epic or externally via fax or other methods.  - Verify patient information including demographics, insurance coverage and financial status. Confirm patient eligibility for health care coverage and clarify any managed...

- Customer Service: Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. - Point of Service Operations: Front desk duties include greeting patients and confirming that an appointment has been kept. Inspects insurance cards and/or authorization notices. Identifies and...

- Customer Service: Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. - Point of Service Operations: Front desk duties include greeting patients and confirming that an appointment has been kept. Inspects insurance cards and/or authorization notices. Identifies and...

- Provide high quality customer service to both external customers (patient, referring providers and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, primarily as a phone operator and scheduler, facilitate with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Gather and/or verify patient information including demographics, insurance coverage and financial status. Enter all information accurately into OHSU databases and scheduling system. Scheduling of...

Patient Care Coordination: - Appointment Scheduling: Schedule new and return patient appointments, including for residents and faculty, ancillaries and procedures.  Create a medical record, if needed.  Arrange interpreters, stretchers and wheelchairs when necessary, and accommodate other special needs whenever possible.  Scheduling may occur face-to-face or over the telephone. - Information Gathering:  Gathers and/or verifies patient demographics, insurance and financial information; transfers patient to...

Patient Care Coordination: - Appointment Scheduling: Schedule new and return patient appointments, including for residents and faculty, ancillaries and procedures.  Create a medical record, if needed.  Arrange interpreters, stretchers and wheelchairs when necessary, and accommodate other special needs whenever possible.  Scheduling may occur face-to-face or over the telephone. - Information Gathering:  Gathers and/or verifies patient demographics, insurance and financial information; transfers patient to...

Arranged Care: - Schedules new patient appointments on line and manually if necessary. Creates a medical record if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments. Enrollment & Authorization -

This is an In-person Position NOT available for remote work.   Customer Care: - Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. - Demonstrates knowledge of all department, locations, units, and buildings on OHSU...

Customer Service: Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, crisis management, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. Patient Access: Coordinate and schedule patient care appointments and managed care as directed by physician and/or nurse staff; Serves as a liaison and information resource for physicians,...

Arranged Care: - Coordinate high volume of complicated patient care appointments, procedures, and infusion treatments as directed by physician and/or nurse staff; Uses EMR and other systems as needed for scheduling. Creates a medical record if needed. Provides personal reminders to patients about upcoming appointments. Serves as a liaison and information resource for physicians, and nursing support staff; Return patients messages (phone and/or electronic); Prepare and mail patient information packets; Direct patients to appropriate providers for other health care issues; Complete and...

Documentation and Charges  - Collects all appropriate collateral documentation for client, doctor, etc. and ensures all required signatures are collected. Completes all required notes and documentation in Epic for all services provided that meets expectations of OAR 309-019-0140 Service Plan and Service Notes. Completes appropriate Epic charge entry related to services delivered. Works with PAS Resource Specialist on required insurance authorization documentation as necessary or required.   Culturally Competent Care and Interpretation - Provides culturally competent care and linguistic/interpretation services for specific client population. Provides...

This is an In-person Position NOT available for remote work.   Customer Care: - Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. - Demonstrates knowledge of all department, locations, units, and buildings on OHSU...