Customer Service Excellence
- Provide exceptional customer service to patients, referring providers, insurance carriers, and internal OHSU customers while promoting a patient-centered access experience across oncology services.
- Demonstrate professional, timely, and compassionate communication in both written and verbal interactions while effectively addressing patient, provider, and operational concerns.
- Utilize available systems, technology, and organizational resources to support efficient access coordination, service...
The Plumber is responsible for accurately, effectively and competently operate and adjust the plumbing systems though out the campus, such as water heaters, pumps, drain systems, water systems, med gas systems, plumbing fixtures, and valves. Monitor equipment and record readings. Observe the operation of mechanical devices and determine problems; take corrective action as necessary. Perform preventative maintenance and repairs on equipment assigned. Be available to the facilities management staff as needed.
- Installation, repair and maintenance of plumbing systems, including the animal drinking water and housing wash down systems.
- Install and or replace pipes, valves, drain systems, pumps; repair breaks in pipes; clean and open drains and other lines;...
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Process medication assistance requests from patients, providers, pharmacists and clinic staff.
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Provide telephonic support for various programs including but not limited to Medication Assistance, Specialty Pharmacy Program and prior authorizations
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Provide telephonic outreach to patients for Specialty Pharmacy Program including but not limited to program introduction, enrollment, and...
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System optimization, hardware maintenance, user support, reporting, file transmission and assistance in problem-solving pertaining to automation and technology.
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Performs a detailed and thorough audit of controlled substances medications dispensed for a patient and reconciles against products documented as administered or returned to the pharmacy for wasting. Demonstrates the ability to strengthen accountability, identify suspected diversion, and responds to known or suspected diversion incidents to avoid serious patient care,...
- Contribute to the work of administrative units across OHSU Healthcare
- Build a broad range of healthcare management, administrative and leadership skills.
- Seek ways to continuously improve processes and outcomes.
- Enhance professional development though participation in a variety of activities to promote growth
- Understand health care reform and its importance to strategic planning and execution.
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Rounds regularly, 3 times per 8-hour shift, to inpatient ICU floors. Collaborates with clinical staff to assess patient needs before each task (lift or reposition), including type of lift to be performed, condition of patient, and state of patient’s physical disability. Performs patient transfers or repositioning using the appropriate lifting and transfer equipment. Identifies availability of necessary equipment and supplies for use in transfer or reposition.
- Responds to...
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Rounds regularly, 3 times per 8-hour shift, to inpatient ICU floors. Collaborates with clinical staff to assess patient needs before each task (lift or reposition), including type of lift to be performed, condition of patient, and state of patient’s physical disability. Performs patient transfers or repositioning using the appropriate lifting and transfer equipment. Identifies availability of necessary equipment and supplies for use in transfer or reposition.
- Responds to...
Patient Access and Support
- Provide professional, welcoming, and efficient customer service to patients, families, visitors, and staff, both in person and by phone.
- Serve as a primary point of contact for patient inquiries, appointment assistance, and general clinic information.
- Check patients in and out; verify demographics, insurance,...
Specimen receipt and processing
- Loads specimens onto automation line for processing.
- Centrifuges samples and transfers to appropriately labeled containers.
- Accurately measures specimens, records volumes, and determines if sample quality and quantity is sufficient for testing.
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- Prepare, mix and compound sterile medications, including chemotherapy.
- Adherence to aseptic procedures when preparing, mixing and compounding sterile hazardous and non-hazardous medications.
- Performs pharmaceutical calculations in verifying dosage for medications to be prepared.
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- Performs patient specific QA measurements following established procedures (to include operation of the treatment planning system and linear accelerator)
- Performs readout of in-vivo dosimetry measurements using OSLD
- Performs machine verification checks and data transfer.
Quality Program Management
- Establishes and maintains systems and procedures to monitor the quality of the areas under the scope of the position.
- Monitors quality assurance and performance improvement activities and guidelines; monitors quality assurance indicators and consults with the Director and Section Coordinator when indicators fall outside of acceptable limits.
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Data Management and Abstraction
- Data abstraction, entry and management for new and ongoing assigned clinical trials and databases (including REDCap).
- Maintenance and submission of patient data and preparation of assigned clinical trials for quality assurance audits and monitoring.
Specimen Processing
- Collection and...
Data Management and Abstraction
- Data abstraction, entry and management for new and ongoing assigned clinical trials and databases (including REDCap).
- Maintenance and submission of patient data and preparation of assigned clinical trials for quality assurance audits and monitoring.
Specimen Processing
- Collection and...
Daily Tasks:
- Reviewing and reconciling accounts, analyzing billing and payment data, and investigating discrepancies to uncover missed revenue opportunities.
Discrepancy Resolution:
- Research and reconcile customer chargebacks, deductions, and underpayments across financial or billing systems.
The appointee shall provide services as assigned by the supervisor in furtherance of the University's missions and goals of teaching, research, patient care, outreach and public service. Appointee shall have a demonstrated competence in patient care and teaching/mentorship. The most desired candidate will also have interest/experience in research/scholarship/discovery and/or administrative leadership.
Teaches trainees and support staff in their area of professional expertise. Teaching is done through assigned lectures...
- Great customer service.
- Ring in customer order.
- Help customers with special needs.
- Stock items for customers.
- Clean in the café, dish room...
- Tray Assembly: Sets up station with standard items. Places items on tray according to tray diagram. Works assembly position putting on entrees, starches, vegetables and gravy/sauce OR beverages and condiments OR menus, utensils, hot bases, and dry condiments. Monitors temperatures for entrées, cold items and soups. Uses proper portion control. Assures trays are complete. Runs for items as directed by checker or manager. Cleans work station.
- Dish room work: Runs dishes through dish machine, washes pots and pans, cleans dish machine, sorts trays, separates permanent service ware, trash, recycling, food and...
Enrollment Process
- Utilize Health Information Systems to analyze and investigate practitioner information, and distribute provider credentialing and enrollment packets in coordination with OHSU Medical Affairs Program, meeting established policies and procedures.
- Prepare and distribute practitioner and facility data, complying with the requirements outlined by state government, federal government, and commercial carriers.
- Perform data entry of sensitive provider information in federal and state provider enrollment systems.
- This process requires knowledge of legal, federal, state, and OHSU requirements; the National Plan and Provider Enumeration System (NPPES); the Medicaid Management Information System (MMIS); licensing boards; MSOW;...
Preparation/Cooking:
- Prepare food items for patients and visitors at OHSU South hospital and CHH2 according to standardized recipes and menus or by verbal instruction given by higher-level cooks or supervisors. Perform functions according to following procedures as listed: (1) mise-en-place (put in place) all ingredients and supplies; (2) perform all required preparation; (3) cook ingredients using prescribed best method; (4) hold and serve at proper safe temperature; (5) chill as appropriate using correct food safety procedures; (6) reheat as necessary to the appropriate safe temperature; (7) properly...