- Operational Support: Provides operational support for the OR front desk team; including coordinating the surgery schedule; coordinating transportation of surgery patients; coordinating supplies, trays, and equipment entering and leaving the unit; coordinating the transportation of specimen, blood products, and labs in and out of the unit; delivering information and/or materials and/or equipment directly to the Operating Room suites; answering multi-line phones; directing calls; making calls to communicate to other areas of the hospital; attending to visitors; attending to staff; scheduling add-on cases, facilitating and communicating with multi-disciplinary team members; supporting the OR Charge Nurse utilizing OHSU computer programs. - Scheduling: Scheduling surgical cases, taking surgical scheduling information, scheduling the case in the electronic medical record, choosing the procedure card, notification of staff, support staff, providers, vendors and others.  - Movement of Supplies and Equipment: Transports patient beds, stretchers and items from the front desk to the OR suites, moves equipment, delivers items to other units in the hospital.

This level 2 coding position provides support to the Enterprise Coding Department for coding of physician’s fees and/or facility fees. This position requires experience in coding and requires certification with AAPC or AHIMA. - For Professional Services coding positions: This position is responsible for reviewing clinical documentation and applying the correct coding and modifiers to evaluation and management services and non-surgical procedural services. This position ensures that the documentation supports the levels or types of service billed, ensures the documentation is in compliance with Medicare/Medicaid billing regulations, and provider documentation guidelines, CPT documentation and CMS coding guidelines - For Facility Services coding positions: This position is responsible for reviewing documentation of outpatient diagnostic and ancillary services for diagnostic radiology, pathology, and other ancillary facility services at OHSU. This position provides support to the Enterprise Coding Department for abstracting of records, coding, and charge router submission of Facility services rendered at OHSU. - Responsible for meeting performance standards set for accurate and timely submission of charges and coding for professional and facility services rendered at OHSU. - Working in collaboration with Enterprise Coding Leadership and billing departments, provide technical expertise regarding a broad range of third party payer and reimbursement issues. - Orient peer coders or new hires to specified coding assignments. - Requires maintaining an hourly productivity standard and quality standards as set by Enterprise Coding and based on Industry Standards. - Will require attendance of Enterprise Coding and Clinical Department meetings via conference call and WebEx. - Coding Work Queue assignment will vary based on business needs or management assignment.

- This position is an integral part of Clinical Transplant Services (CTS). This position directly supports CTS objectives, which include clinical care and quality assurance. - The PAS Specialist is responsible for the access management of new and returning patients by gathering and recording information about patients and providing specific customer service. - This position collects information about patients from within OHSU medical records as well as from outside medical practices. Data collection includes obtaining demographics, insurance information, etc. - This position provides specific customer services, which includes but is not limited to, triaging phone calls, sending and distributing faxes, patient reminder calls, lab result entry, result distribution, scanning and importing patient forms and charts, and assisting patients via phone and in an office setting. - This position is not face-to-face patient care.

Customer Service - Provide high quality customer service to both external customers (patients, referring providers, insurance carriers) and internal customers (OHSU health care providers, staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, standard complaint processing, flexible coverage of internal and external service needs, and the continuous application of process improvement methods and skills. Document accurately telephone calls from patients regarding requests for medication refills, complaints, general information inquiries, and urgent health care concerns.    Schedule patient appointments– The PAS also work in the Call Center within the CWH. In the Call Center, the PAS answers the incoming phone calls.  They are scheduling appointments, sending in-basket and Telephone encounters to Nurse and Providers via the Epic system.  They also will arrange patient transportation through OHSU's VIP transportation systems when necessary and accommodate other special needs whenever possible (Language interpreters, Hearing impaired Interpreters, etc.). The PAS are also involved in obtaining prior medical records and images if appropriate. If needed, they follow-up and track requests for outside records.   Check patients in - When the patient arrives for their appointment, the PAS greets the patients and confirm that an appointment has been kept. They will inspect insurance cards and/or authorization notices. Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures.  Explain and satisfy any necessary patient signature requirements .verifies the demographics, Insurance, and appointment time.  The PAS will also have the patient sign needed paperwork, and check the patient into the Epic Cadence system. The PAS may need to talk with the patient about Research Studies happening in the CWH, among other general information the patient may need. The PAS is also communicating with the Clinical Staff so they can communicate if Providers are running late, or need something additional from the patient. 

- Customer Service: Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. - Additional Business Functions/Duties / Coordination/Staff Resource: When called upon to do so, shares business expertise and disseminates business and clinical information to PAS Specialists within the Department. Instruct co-workers as needed in Epic. Maintains a service-based working knowledge of diagnostic and procedural coding. Provides on the job training, orientation, guidance and coaching for new PAS personnel in the service area. - Call Processing: As needed, responsible for connecting the patient with the appropriate individual to progress their care in the clinic; Transfers calls as needed, creates telephone encounters, contacts nursing coordinators, and pages providers and staff as needed per circumstance; Scheduling and managing of patient access to Center for Hematologic Malignancies Clinic; Create telephone calls from patients in the EMR which will include accurate documentation of requests for medication refills, complaints, general information inquiries and urgent health care concerns; Triage calls to the appropriate staff for patient care /needs assessment; Process call (answering, screening, routing, paging etc.) in a timely, polite, professional  manner; Route calls to appropriate conclusion; Provide information to callers, including directions, addresses and hours of operation; Use schedules and departmental procedures to locate appropriate on-call person for internal and external callers; Understand and process calls per departmental policy for each encounter type (ie refill, telephone, documentation, etc); As needed, expected to take 10% of incoming volume of clinic calls. - Check-in/Checkout: Checks in and out clinic, procedure, and infusion appointments. This includes, but is not limited to careful review of insurance benefits, demographic information, confirming insurance eligibility, and /or authorization, and complex provider and infusion scheduling. Checks patient account numbers and corrects any problems, seeking advice from Central Registration as required. Ensures that all appointment comment information is accurate and completed. Identifies and updates deductible payments, co-payments, and prepayment requirements. Proper use of OHSU forms and documentation required for all patients. - Scheduling: Coordinate high volume of complicated patient care appointments, procedures, and infusion treatments as directed by physician and/or nurse staff; Serves as a liaison and information resource for physicians, and nursing support staff; Return phone messages; Prepare and mail patient information packets; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into the electronic medical record when necessary.  Maintains a service-based working knowledge of oncology practice. Is responsible for verifying patient eligibility and securing referral/authorization prior to the outpatient appointment or inpatient admission.  The authorization process includes, but is not limited to, putting referral information on-line, obtaining authorization to provide care from the insurance company, identifying how much of the patient’s deductible has been met, determining how much of an education benefit has been exhausted, tracking the number of visits used per authorized, following up on referrals for return appointments, and other miscellaneous tasks. Obtains managed care authorizations for all consultations, procedures, office visits, and care arrangements by scheduling appointments and contacting other ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving patient concerns and managed care related problems.  - Integrated Care: Obtain prior medical records and studies when appropriate; Responsible for obtaining, recording, tracking, and verifying referrals and authorizations for the respective outpatient clinic and lab visits when necessary.   - Administrative Duties: Faxing; Letter queues; Use right fax to send outgoing fax notification re: referral receipt; Other duties as assigned. - Continued Professional Development: Participate in appropriate educational activities that enhance general knowledge or ability to do assigned work; Attend staff meetings and other informational sessions; Read vendor documentation, trade publications, or other appropriate publications; interact with peers and other employees to receive and disseminate information.

Customer Service - Provide high quality customer service to both external customers (patients, referring providers, insurance carriers) and internal customers (OHSU health care providers, staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, standard complaint processing, flexible coverage of internal and external service needs, and the continuous application of process improvement methods and skills. Document accurately telephone calls from patients regarding requests for medication refills, complaints, general information inquiries, and urgent health care concerns.    Schedule patient appointments– The PAS also work in the Call Center within the CWH.  In the Call Center, the PAS answers the incoming phone calls. They are scheduling appointments, sending in-basket and Telephone encounters to Nurse and Providers via the Epic system. They also will arrange patient transportation through OHSU's VIP transportation systems when necessary and accommodate other special needs whenever possible (Language interpreters, Hearing impaired Interpreters, etc.). The PAS are also involved in obtaining prior medical records and images if appropriate. If needed, they follow-up and track requests for outside records.   Check patients in - When the patient arrives for their appointment, the PAS greets the patients and confirm that an appointment has been kept. They will inspect insurance cards and/or authorization notices. Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures. Explain and satisfy any necessary patient signature requirements. Verifies the demographics, Insurance, and appointment time. The PAS will also have the patient sign needed paperwork, and check the patient into the Epic Cadence system. The PAS may need to talk with the patient about Research Studies happening in the CWH, among other general information the patient may need. The PAS is also communicating with the Clinical Staff so they can communicate if Providers are running late, or need something additional from the patient. 

***New-hires are eligible for a hiring bonus up to $3,000***   This position transports patients, material supplies, equipment, and miscellaneous items needed to support the medical, nursing, student, and administrative staff in the execution of their health care, education, and research missions maintaining a high customer service satisfaction. This individual may also participate on TQM teams and in employee development programs.

- High quality customer service to both external and internal customers.   - Greet all patients, visitors, and others in a warm, courteous, and professional manner.   - Demonstrates the ability to communicate effectively, timely, and respectfully at all times. - Determine priorities and act quickly, make decisions efficiently and in a calm manner in emergency and stressful situations.  - Determines customer needs proactively, and direct inquiries to appropriate resource. - As problems and miscommunications occur, demonstrates the ability to clarify and resolve problems immediately to avoid further communication breakdowns. - Demonstrates knowledge of all department locations, units, and buildings on OHSU Campus.  - Answers multi-line telephone inquiries. Determine caller needs and assist callers efficiently and appropriately. - Keep patients in lobby area updated. - Perform established patient search methods for medical record number in computer database. - Gathers and/or verifies all patient information including demographic, insurance, financial information and completed/signed forms required for services and confirmation of payment sources. These functions are performed at stationary computer terminals or at patient’s bedside using a mobile computer terminal.  Hand written documentation may be utilized during computer downtime. - Maintains basic knowledge pertaining to insurance issues which includes but is not limited to motor vehicle, Worker’s Compensation, personal injuries, Medicare, OHP/Washington Welfare/Medicaid, and exposures. - Complete insurance verification on each patient’s insurance 100% of the time when the insurance verification status says New, Elapsed, Incomplete, Needs Review, or is Medicaid and the insurance can be verified via electronic verification in RTE or the payer’s website. The Patient Access Service Staff will also re-verify the eligibility insurance information if the insurance was not verified in the current month. - Provide Oregon Health Plan (OHP) information to non-sponsored patient. - Utilize electronic verification programs for insurance eligibility.  - Maintain access to all insurance websites by signing in one time per month, at minimum. - Follows Oregon Administrative Rules (OAR’s) regarding workers’ compensation in operation of OHSU and industry workman’s compensation procedures. Provides timely follow up for completion of workman’s compensation “827” and DOLI form for work related injuries. - Understands and communicates complex information relating to registration or admission and facility/government forms (i.e. Terms & Conditions, Advance Directives, Medicare Secondary Payer Questionnaire, and Champus Message to patients and their representatives, Notice of Privacy Practices, Genetic Opt-Out, Medicare message). - Obtains signatures, witnesses and enters into computer all facility and regulatory required data. Reviews all for accuracy. - Collect Co-pays/Deposits as required. - Required to maintain Patient Access Services Individual Performance Standards which includes: - Production Standard: Individual standard of (TBD) PAS work activities per day. - Error Rate Standard: Maintain an accuracy rate of 97%. - Attendance: Adherence to hospital and departmental policies regarding attendance. - Dress Code: Consistently projects a positive and professional image through appearance, behavior, and adherence to the OHSU Hospital and Clinics Dress Code. - Customer Service: 2 or fewer validated customer service complaints in any rolling one year period. Must follow the OHSU Model of Communication in 100% of customer interactions and consistently demonstrate exemplary internal and external customer contact skills. - Ensures Patient Access Services Department Administrative Assistant is aware of low forms/supply levels. - Demonstrates effective use of resources. - Seeks opportunities to improve the work and work environment to better meet the needs of internal and external customers.  - Ability to see and understand whole systems and how elements within systems relate. Works cooperatively with others to use appropriate systems strengths, knowledge and cooperation to improve performance. - Must be able to perform the essential functions of the position with or without accommodation

- Patient Care: Provides direct care to the patient as required for meal service including: providing the menu, taking the patient’s meal order using a portable electronic device, confirms the items ordered are consistent with the prescribed diet, and checks the medical record for CBG orders or medications that need to be timed with food intake. Assists with assembling meals in the kitchen (at CHH2), delivers the meal, and ensures patients are ready for meal with over-bed table cleared. Checks for tray accuracy when delivering trays and is alert for items left on trays (glasses, dentures, paperwork). Removes soiled meal tray from the room and documents intake in the medical record. Orders product and maintains nourishment room inventory using FIFO, demonstrates competency in specific skills and follows established protocols including: uses two patient identifiers; uses hand sanitizer between patient contacts; recognizes and responds to emergent situations; documents according to established policies and procedures including: patient intakes and calorie count data in Epic on the computer, converts weights and measures for food items for calorie count data, coordinates care and/or services with other team members including: alerts dietitians and dietetic technicians to patients’ needs and arranges for snacks as appropriate, notifies nursing and other professional staff of patient needs when out of the Meal Service Associate scope of practice, communicates in a respectful, caring and non-judgmental manner, reinforces nutritional teaching and counseling which is supportive and/or restorative of health, assumes responsibility for professional/job related development, knowledge of advances in technology, use of new equipment and appropriate application of hospital systems, incorporates quality improvement practices into performance, incorporates the principles of OHSU’s Mission Statement into performance, supports patient and family centered care across the continuum through service coordination, adheres to HIPPA and confidentiality guidelines, and adheres to the OHSU Code of Conduct. Performs requirements for Staff Members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics: - Carries out job responsibilities in an ethical, effective and professional manner. - Reports potential compliance problems using the reporting processes as outlined in the Code of Conduct. - Models ethical and appropriate behavior, professional standards, compliance, and personal integrity. - Participates in training programs - Understands and complies with OHSU and departmental policies and procedures, applicable rules and regulations. - Hospitality: Fulfills responsibility to organization through performance that promotes the service excellence philosophy; provides outstanding care to patients including: immediate service recovery; listens and responds to patients’ needs including unspoken or subtle requests; completes patient surveys as needed.  - Clerical: Keeps list of patients for assigned floor(s), checks diets on the food and nutrition list with the list on the care unit(s), keeps communication log(s) current, orders par stock, records food intakes, fluid intakes, and calorie count information in the EPIC system. Uses tray monitor on electronic mobile device to promote trays after meal is delivered to patient in a timely manner. - Food Preparation: Heats food for patients as needed and makes coffee for the unit. - Sanitation: Puts frozen and refrigerated stock away quickly, stocks non-perishables, picks up trays from meals and puts into soiled tray cart, cleans nourishment room and equipment, refrigerator, freezer and other storage areas. Practices FIFO when restocking nourishment room. - Sustainability: Supports sustainability efforts of Food & Nutrition Services by participating fully in the recycling programs. - Waste Prevention: Prevents waste by assisting patients to get what they want, using oldest first (FIFO), and preparing only what is needed. Demonstrates fiscal accountability and the effective use of resources.

- Duties include processing biospecimens for testing, monitoring the performance of bioanalytical laboratory testing, reviewing and reporting test results, monitoring the completion of all testing. - Duties include preparation and review of documentation according to good documentation practices and preparation and review of regulatory documents.  - Responsibilities may also include development and validation of LC-MS/MS testing methodology in compliance with regulatory guidelines.  - May include routine duties as directed and under supervision that include maintaining and calibrating laboratory analytical instruments and equipment; monitoring supplies inventory; environmental temperature monitoring; and performing computer database entries.  - May train users in LC-MS/MS instrument operation and supervise students, volunteers and interns.

- Obtains meal orders from patients and visitors via the telephone and transposes meal orders into CBORD computer system. Verifies meal orders meet diet order parameters using the EPIC system. Accesses EPIC Medicine Administrative Record to see if patient’s medication has significant food interaction, and, if so, notifies nursing staff. Processes diet requisitions. - Documents required information accurately, efficiently and consistently. Processes reports that compare food ordered with meal order. - Coordinates Communication Center processes with Production, Tray line and Meal Service Associates. Communicates with employees in other departments effectively. - Acts as a liaison between Food & Nutrition, the patient and nursing units; and creates a culture of service excellence. - Performs arithmetical computations for tube feeding/infant formula, including addition, subtraction, multiplication and dision. May rely on dietitians for more complicated percentages and fractions. - Adds, deletes, or changes information on manual or computerized system to maintain accurate, complete, and current information. - Responds to inquiries from patients and staff about OHSU room service program and services; directs inquiries as necessary; explains processes and procedures to customers; provides information about services available; receives incoming calls and routes to appropriate staff. - Provides high quality customer service to both external customers (Patients) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry.

****Eligible for $3000 Hiring Bonus****   - Tray Assembly:  Sets up station with standard items. Places items on tray according to tray diagram. Works assembly position putting on entrees, starches, vegetables and gravy/sauce OR beverages and condiments OR menus, utensils, hot bases, and dry condiments. Monitors temperatures for entrées, cold items and soups. Uses proper portion control. Assures trays are complete. Runs for items as directed by checker or manager.  Cleans work station. - Dish room work: Runs dishes through dish machine, cleans dish machine, sorts trays, separates permanent service ware, trash, recycling, food and food soiled paper for compost, cleans scraping table and work area OR catches and sorts clean dishes from dish machine, cleans dish room, sweeps catching area of dish room. - Delivery/Transport: Load trays into meal carts as needed; assures trays are complete before loading; obtains missing items; keeps carts lined up; adds par stock and nourishments to carts for delivery. Deliver meal carts, late trays or requested items (including nourishments) to nursing units in a timely and efficient manner; communicates with Room Service Associates and unit staff using the Vocera system to ensure timely delivery of trays. Picks up soiled carts and returns them to dish room. - Pick-up: Brings back all dirty trays in carts for assigned floors; collects dirty trays from the floor kitchens as needed; picks up dirty trays and service ware when encountered - Sanitation: Follows department policies and procedures for food safety and sanitation; uses proper utensils; uses gloves appropriately; uses chemicals appropriately and only after being trained; complies with infection control policies and hand washing procedures. Keeps work area clean and neat. Pays strict attention to refrigeration needs of food products.  Sanitizes work surfaces and utensils before use. - Sustainability: Supports sustainability efforts of the Food & Nutrition Department by participating fully in the recycling programs, and separating food and food-soiled paper waste for composting. - Waste Prevention: Prevents waste using oldest first (FIFO), and preparing only what is needed and using proper portion control. - Service Excellence: Fulfills responsibility to organization through performance that promotes the service excellence philosophy. - Customer Service: Interacts with patients and guests in a positive service oriented manner.

****New-hires are eligible for a hiring bonus up to $3000****   - Tray Assembly:  Sets up station with standard items. Places items on tray according to tray diagram. Works assembly position putting on entrees, starches, vegetables and gravy/sauce OR beverages and condiments OR menus, utensils, hot bases, and dry condiments. Monitors temperatures for entrées, cold items and soups. Uses proper portion control. Assures trays are complete. Runs for items as directed by checker or manager.  Cleans work station. - Dish room work: Runs dishes through dish machine, cleans dish machine, sorts trays, separates permanent service ware, trash, recycling, food and food soiled paper for compost, cleans scraping table and work area OR catches and sorts clean dishes from dish machine, cleans dish room, sweeps catching area of dish room. - Delivery/Transport: Load trays into meal carts as needed; assures trays are complete before loading; obtains missing items; keeps carts lined up; adds par stock and nourishments to carts for delivery. Deliver meal carts, late trays or requested items (including nourishments) to nursing units in a timely and efficient manner; communicates with Room Service Associates and unit staff using the Vocera system to ensure timely delivery of trays. Picks up soiled carts and returns them to dish room. - Pick-up: Brings back all dirty trays in carts for assigned floors; collects dirty trays from the floor kitchens as needed; picks up dirty trays and service ware when encountered - Sanitation: Follows department policies and procedures for food safety and sanitation; uses proper utensils; uses gloves appropriately; uses chemicals appropriately and only after being trained; complies with infection control policies and hand washing procedures. Keeps work area clean and neat. Pays strict attention to refrigeration needs of food products.  Sanitizes work surfaces and utensils before use. - Sustainability: Supports sustainability efforts of the Food & Nutrition Department by participating fully in the recycling programs, and separating food and food-soiled paper waste for composting. - Waste Prevention: Prevents waste using oldest first (FIFO), and preparing only what is needed and using proper portion control. - Service Excellence: Fulfills responsibility to organization through performance that promotes the service excellence philosophy. - Customer Service: Interacts with patients and guests in a positive service oriented manner.

***Eligible for $3000 Hiring Bonus***   Delivery: loads trays as checked starting with left column going from top to bottom; runs for missing items; assures that trays are complete before loading; keeps carts lined up; adds par stock and nourishments to carts for delivery; notifies staff on units when arriving on floor or   Transport: load trays into meal carts as needed; deliver meal carts or requested items (including nourishments) to nursing units in a timely and efficient manner; communicates with Room Service Associates using the Vocera system to ensure timely delivery of trays. Picks up soiled carts and returns them to dish room. Or   Tray Assembly: sets up station with standard items. Places items on tray according to tray diagram.  Works assembly position putting on beverages and condiments, desserts, juices, and other assigned items. Uses proper portion control. Assures trays are complete. Runs for items as directed by checker or manager. Cleans work station.   Pick-up: brings back all dirty trays in carts for assigned floors; collects dirty trays from the floor kitchens as needed; picks up dirty trays and service ware when encountered.   Dish Room Work: cleans dirty carts outside with cleaner; sanitizes inside with quaternary sanitizer; lines up carts for next meal; sorts silverware and runs through dish machine a second time   Sanitation: follows department policies and procedures for food safety and sanitation; uses proper utensils; uses gloves appropriately; uses chemicals appropriately and only after being trained; complies with infection control policies and hand washing procedures.   Sustainability: supports sustainability efforts of the Food & Nutrition Department by participating fully in the recycling programs, and separating food and food-soiled paper waste for composting.   Waste Prevention: prevents waste by using oldest first (FIFO), and preparing only what is needed.   Service Excellence: fulfills responsibility to organization through performance that promotes the service excellence philosophy. Takes ownership of a problem and ensures positive outcome. Creates a service culture. Assumes the role of a patient advocate.

Dental Billing Specialists at OHSU School of Dentistry provide comprehensive billing and collection support for all OHSU Dental Clinics, including but not limited to: Claims, Billing, Collections, and Patient Relations. All Dental Billing Specialists are part of the Patient Financial Services team, which oversees the patient revenue cycle at the OHSU Dental Clinics, including referrals, insurance eligibility, insurance benefits, authorizations, treatment plans and estimates, billing and collections. This position will help to review overdue patient accounts, process patient statements, process patient and insurance refunds, follow-up on overdue dental and medical insurance payments, submit dental and medical insurance claims and appeals, enter insurance reimbursement checks, reconcile deposits, answer patient billing questions, respond to basic patient complaints, and assist the Patient Financial Services Manager on other projects as needed. Although this position may not have direct contact with the public, they do work in a patient care building and must be able to provide excellent telephone customer service to patients, as well as face-to-face customer service to students, staff, and patients if needed. The Dental Billing Specialist will be part of a team responsible for completing projects and tasks, therefore this person must be able to work well in a team environment, but must also be able to work independently without direct supervision. This position will be required to know OHSU SOD clinic policies including but not limited to clinic operations, payments and insurance, and must be able to communicate these policies to patients, students, faculty and staff. At times this position may be asked to train new personnel on financial functions or present information to groups on financial workflows or processes.

Hiring Bonus and Relocation Package Available    The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.      

The Knight Cancer Institute Cancer Early Detection Advanced Research Center (CEDAR) at Oregon Health & Science University seeks an experienced Computational Biologist 1 who will leverage existing tools and develop custom computational methods to analyze data relevant to cancer early detection, including single cell and imaging based datasets.   You will be part of multidisciplinary teams developing novel approaches for early detection of cancer. Duties include requirements gathering, data management, pipeline building, shared tool development, custom analysis with data modeling and machine learning, and contributions to manuscripts and grant applications, all under supervision of senior level computational biologists.   Duties Include: Data Analysis - Sample/sequencing quality control assessment - Implement existing analytic packages and workflows - Adapt existing resources as needed to meet project needs - Develop novel analyses and visualizations Data Organization and Management - Clean and manage metadata - Access, store, and document raw data - Coordinate with project team members - Meet publication requirements, including data and code repositing Technical Writing/Communication - Present at regular team meetings - Clear code documentation - Build, maintain, augment shared workflows - Support manuscript preparation - Support grant writing efforts

Customer Service: - Provides high quality customer service to both external and internal that meets or exceeds the service standards of the health care industry. - Promptly greet all patients, visitors, and others in a warm, courteous and professional manner, face to face or over the phone. - Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment. - Provides flexible coverage to assist with internal service needs and the continuous application of process improvement methods and skills. - Determine customer needs proactively, and direct inquiries to appropriate resources. - As problems and miscommunications occur with internal or external customers. - demonstrates the ability to clarify and resolve problems immediately to avoid further communication breakdowns. - Demonstrates respect and cooperation in all staff relationships, with a genuine willingness to prevent or resolve inter-personal conflicts. - Demonstrates knowledge of all department locations, units, and buildings on OHSU Campus. - Answers multi-line telephone inquiries. Determine caller needs and assist callers efficiently and appropriately. - Determine priorities and act quickly, make decisions efficiency and in a calm manner in emergency and stressful situations. - Upholding institutional policies regarding general public areas on OHSU campus and inside OHSU buildings. This includes screening patients, visitors, vendors and vendor reps as well as reminding them of the policies. - Liaison between clinical team, practice leaders, and case management for complicated patients and family members. - Utilizes appropriate interpreter services when necessary. Patient Registration/Interviews: - Gathers, adds, updates, and/or verifies detailed demographic information and completed/signed forms required for services. - These functions are performed at stationary computer terminals, occasionally over the phone or at beside with paper forms and/or a tablet. - Hand written documentation may only be utilized during computer downtime or device malfunction. - Completes Race, Ethnicity, Language, and Disability (REALD) questionnaire with patient face to face or over the phone and updates REALD Smart Form as required by law. - Serves as liaison for patients and families with questions. - Satisfies state regulations to identify support persons for individuals with disabilities. - Correctly identifies patient service type to establish an accurate and billable account. - Corrects patient identity inaccuracies, as identified. - Schedules reservations into Epic with a base knowledge of diagnoses and procedures. - Validates appropriate admitting locations by procedure and admitting provider to ensure appropriate patient placement. - Provides patient education regarding OHSU financial assistance, insurance coordination of benefits, Patient Rights, Terms & Conditions, Advance Directives, Medicare Secondary Payer Questionnaire, Medicare and Commercial notices of Non-Covered services (ABN or NCCF), Important Message from Medicare, Release of Information, Special Consent, Champus Message to patients and their representatives, Notice of Privacy Practices, use of patient information and/or specimens in OHSU research, and other facility or regulatory documents. - Obtains signatures and enters into computer all facility and regulatory required data and forms. Reviews all for accuracy. - Responsible for all identity management corrections after hours. - Identifies and collects co-pays, deductible payments, deposits, and prepayments for services as required. - Creates and assembles surgical patient intake form packets for the surgical floors. - Determines urgent/emergent medical situations and activates rapid response team or engages the assistance of nursing staff to assist. - Follow and complete daily task list as assigned by management. - Required to maintain Patient Access Services Individual Performance Standards which includes: - Production Standard: Meets individual standard determined by shift of PAS work activities/completed registrations per day. - Error Rate Standard: Maintain an accuracy rate of 97%. - Co-Pay and Prepayment Rate Standard: Maintain a collection rate of 80% or better, and maintain a POS Payment standard work of 95% or better. - Customer Service: 2 or fewer validated customer service complaints in any rolling one year period. Must follow the OHSU Model of Communication in 100% of customer interactions and consistently demonstrate exemplary internal and external customer contact skills. Enrollment & Authorization: - Gathers, adds, updates, and/or verifies patient information including detailed demographics, detailed insurance coverage/benefits, MyChart enrollment, and financial status with each patient over the phone or face to face. - Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided. - Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided. - Obtains benefit information including deductible or co-pays, co-insurance, stoploss or out of pocket status, and correct billing address. - Complete insurance verification on each patient’s insurance 100% of the time when the insurance verification status says New, Elapsed, Incomplete, Needs Review, or is Medicaid, using electronic verification in RTE, payer portals, or other required methods. - The PAS Revenue Cycle Specialist staff will also re-verify the eligibility insurance information if the insurance was not verified in the current month. - Reviews MMIS for all uninsured or single coverage patients. - Refers all non-sponsored patients to Oregon Health Plan (OHP) and provides information for financial assistance, working closely with Financial and Medicaid Services. - Ensures all required forms are completed for services and confirmation of payment sources. - Maintains current information on managed care insurance plans and serves as a liaison and information resource for patients, referring physician offices, and other OHSU staff. - Applies problem solving and negotiating skills in resolving patient concerns and managed care related issues. - Maintain knowledge pertaining to insurance issues which include but are not limited to motor vehicle, Worker’s Compensation, personal injuries, Medicare,OHP/Washington Welfare/Medicaid, and exposures. - Maintain knowledge pertaining to insurance issues which includes but is not limited to motor vehicle, workman’s compensation, personal injuries, Medicare, OHP/Washington Welfare/Medicaid, and exposures. - Maintain access to all insurance website by signing in one time per month, at minimum. Training, Competency, and Operations: - Sustains working knowledge of PAS Specialist and PAS Revenue Cycle Specialist workflows for applicable areas. - Successfully complete the required PAS Specialist and PAS Revenue Cycle Specialist initial training and core competency assessment during the initial probationary period. - Required to complete ADT/Grand Central training sequence,Prelude and Insurance Verification training sequence, and PAS Training for Epic Cadence training including all modules, tip sheets, and workbook. - Required to complete Centralized Check-In training sequence. - Completes all required update modules. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment. - Gives instruction to other PAS Revenue Cycle Specialist personnel pertaining to PAS Revenue Cycle Specialist processes and procedures as well as performance. - Provides on the job training, orientation, guidance and coaching for new PAS Revenue Cycle Specialist personnel in the service area as assigned. - May be required to provide informational assessment of other PAS Revenue Cycle Specialist workers’ performance to the PAS Coordinator/ Supervisor/ Manager and/or the employment supervisor. Arranged Care: - Ensures patients are properly prepared administratively and financially at the time of sign-in, check-in and/or admission. - Sets up reservations/admissions for elective inpatient and day patient procedures. - Schedules/walks-in patient appointments per Centralized Check-In standard work. - Obtains prior medical records and studies if appropriate. - Creates a medical record if needed. Request wheelchair transportation and interpreters when necessary for the sign-in, check-in, and admitting process, and accommodates other special needs whenever possible. - Provides personal reminders to patients about upcoming appointments. Practice Support Resource: - Maintains a knowledge base of the vast workflows for specialties/service lines within areas of operation and throughout an entire building to ensure patients get to their care on time and with the appropriate information and resources. This includes both inpatient and outpatient departments - Sustains working knowledge of PAS Specialist and PAS Revenue Cycle Specialist workflows for each area that the work group supports to ensure clinical operations run smoothly. - Corrects issues that arise prior to admission or appointment during sign-in and check-in to ensure effective delivery of care. - Works closely with Surgery Schedulers to create/confirm reservations for inpatient and day patient services. - Ensures that patients report to the correct wait area after admission. - Monitors the status of surgery cases and relaying the status to patient visitors as needed. - Serves as liaison and information resource for patients and families/caregivers, physicians, nursing support staff, coworkers, Surgical Offices, and Periop Services. - Applies problem solving and negotiating skills in resolving provider and patient concerns and other surgery related problems. Centralize Check-In Operations: - Complete training and maintain competency in Event Signaling and Event Signaling workflows. - Understand and uphold the mission and vision of a centralized check-in modeled building. - Assist in educating other OHSU employees on the standard workflows and patient flows of a centralized check-in modeled building. - Actively collect and report abnormalities to further improve the centralized check-in model. - Troubleshoot situations where patients are out of flow. - Maintain competency in tools, technology, online portals and programs essential to completing day to day standard work responsibilities (Epic Cadence, Epic Grand Central, Epic Prelude, Microsoft Office, payment collection devices, printers, phones, copy/fax machines, OnBase, Solarity Scan, Vocera, paging system, parking validation, etc.). - Scheduling walk-in appointments for partnering practices per standard work. Other Duties as Assigned - Including but not Limited to: - Investigates and resolves clinic and surgery scheduling errors for appointments and admissions. - Troubleshoots equipment problems and initiates repairs requests once reviewed with leadership. - Accommodates patient special needs, including obtaining equipment for mobility issues. - Reconciling daily Lost and Found. - Assess expected admissions to determine work flow. - Provide coverage in other Centralized Check-In building locations, other ambulatory outpatient clinic front desks, Admitting and ED Registration department, Outpatient Registration when needed. - Ensures Patient Access Services Department Coordinator is aware of low forms/supply levels.

- Mouse colony maintenance and procedures:  health checks, genotyping, weaning, injections. - Assist investigators and/or independently perform necropsy, tissue processing, cell culture, molecular cloning, flow cytometry, histology, etc. - Collect data and perform data analysis and quantification. - Perform routine laboratory housekeeping tasks and order equipment and supplies.

- Manage lab ordering and chemical inventory. - Manage animal program:  health checks, weaning, genotyping, and working with investigators to arrange experimental cohorts. Manage animal database and internal and external mouse transfers. - Manage lab licenses and protocols, including IACUC and IBC. - Maintain equipment and facilities:  preventative maintenance, service contracts, demos. - Facilitate IT interactions for lab computers and servers. - Assists researchers with experiments, including animal experimental procedures.