The main responsibility of this PAS Specialist position will be assisting with the processing of incoming records and referrals to the Digestive Health Center (DHC), requesting needed records for patient visits, and on occasion, scheduling appts over the phone.    The PAS Specialist will also assist with correspondence to patient's and referring providers per DHC protocol. Communicates with the schedulers and clinical teams when needed and may serve as a float for all the DHC PAS Specialist positions and may provide support to scheduling teams within the Digestive Health Center as requested by the DHC management. Specific duties include:   - File Uploading and Document Scanning: Uses Media Manager software in Epic to upload documents into patient charts for current medical care or referral purposes. Requires an extremely high level of attention to detail ensuring the correct records go into the patients chart. Maintains scanning through put in the Digestive Health Center; high volume of records processed daily to maintain accurate data in patients EMR. - Coordinates and schedules patient care appointments and managed care as directed by physicians.  - Triages and documents accurately telephone calls from patients.

Hiring Bonus and Relocation Package Available   Responsible for operational, quality, human resources, financial, strategic and clinical management of the Med/Surg. Oncology Unit under the direction of the Medical/Surgical Oncology Unit Nurse Manager.    Works cooperatively and supportively with all staff and interdisciplinary team members to provide high patient satisfaction, quality, and safe care of the 13K patients. Maintains clinical competency in acute care nursing to provide occasional nursing responsibilities to support daily operations. Participates in projects and improvement initiatives in alignment with the OHSU Tier one priorities and Strategic Plan. The Assistant Nurse Manager (ANM) is a registered nurse (RN) who is responsible for upholding excellence in the provision of nursing care through the implementation of the Profession Practice Model. The ANM, in association with the Nurse Manager, is responsible for the managerial and leadership functions within a patient environment. The ANM functions primarily on evening and nightshift hours to provide operational oversight, consistency and continuity. The ANM partners with the interdisciplinary care team to ensure the delivery of safe, quality patient care and compliance with regulatory standards,and administrative and clinical policies and procedures.    The ANM performs managerial activities, and demonstrates effective leadership behaviors including performing evaluations, employee mentoring, coaching, and performance management. The ANM implements quality and safety initiatives, engages in process improvement, ensures adherence to bargaining unit agreements and human resource management. The ANM creates and sustains a patient care environment that supports a safe, knowledgeable, compassionate, productive, and engaged staff.   The ANM's decisions and actions are based on ethical principles as outlined by the American Nurses Association. The ANM practices in adherence with the American Nurses Association's (ANA) Nursing Administration: Scope and Standards of Practice for Nurse Administrators, the ANA Code of Ethics, the Oregon State Board Nurse Practice Act, and within the context of the Nurse Executive Competencies developed by the American Organization of Nurse Executives (AONE). The ANM exemplifies the principles of the OHSU Culture of Safety Position Statement by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.

Responsibilities include, but are not limited to: quality assessment and monitoring; process improvement and ongoing monitoring; maintenance of practice standards, compliance with accreditation standards and applicable laws and regulations. Additional responsibilities include customer service, coordination of pharmacy services with other hospital departments including support of education and training needs, and initial/ongoing competency of staff through hands on training.     This position will work directly with the Pharmacy Compliance Analyst to monitor technician competency and compliance with accreditation standards, applicable laws and regulations. This position will be responsible for developing and maintaining technician training documents related to medication inventory and technology as well overseeing the individual training of each employee within the work group. As time allows, this position will be responsible for conducting day-to-day operations to ensure technician accountability and accuracy of standard operating procedures. Conducting day-to-day operations may include participation in and/or auditing the following activities: automated inventory maintenance of controlled and non-controlled medications, narcotic discrepancy reconciliation, pharmacy computer system clinic floor stock order entry, supply ordering, regulatory compliance recordkeeping, utilization of pharmacy-related technology, and performing other duties as assigned.  This position works under direct supervision of pharmacists who are responsible for the safe and proper distribution and use of drugs in inpatients and outpatients who range in age from neonates, infants <1 year old, children and adolescents ages 1-18 adults ages 19-65, and the elderly age >65.

1. Develop managed care contract rates, lead analytical support for decision-making during hospital and physician contract negotiations, and provide payor performance and variance reporting for all third-party payor contracts. Complete advanced financial analysis and modeling of patient charges and costs to include the following: - Database retrieval, including creation and use of complex Webi and other queries against the Data Warehouse. Perform validation and organize patient information for contract models.  - Build complex financial models and perform scenario analyses of payor reimbursement using patient data and contract terms.  Analyze the impact of counter and final proposals. - Develops summary presentations of rate proposals for executive leadership with explanations and recommendations. - Develops payor performance reports of charges, cost, and profitability to leadership.  - Monitor and analyze variances between negotiated contract payment terms and contract performance to ensure actual reimbursement is consistent with expected payment calculations.  Report findings of collection issues to leadership, and provide alternative recommendations for future contract terms or methodologies.  - Maintain contract rates and terms databases and tools. - Researches commercial payor policy changes and provides net revenue impact analysis and recommended response to Managed Care Contracting (MCC) leadership. - Researches state and federal regulatory and legislative changes and provide net revenue impact analysis to MCC and hospital leadership. - Develop and maintain a working relationship with MCC to facilitate timely responses to contract proposals and other rate-setting contracting priorities. 2. Codes government and commercial payor contract terms and maintains EPIC Contract Management System (CMS). Monitors and validates payor contract coding for external JDA Parathon CMS.  - Analyzes government agency regulations and third-party payer contracts and converts reimbursement terms into EPIC contract management systems payment calculations with the use of system structure and schema.  - Works jointly with Managed Care Contracting, Patient Business Services (PBS), insurers, and government agencies to interpret and clarify payment terms, identify and resolve contract coding issues, and recommend contract language modifications to secure accurate expected reimbursement.  - Responsible for the maintenance of quarterly and annual government statistical metrics necessary for the accurate calculation of expected reimbursement in the 3M Grouper Plus software and EPIC master tables.   - Serves as Hospital Financial Services contact for IT-related system upgrades, fixes, and troubleshooting for EPIC CMS. - Serves as contact for OHSU EPIC system contract coding and system modeling.  Coordinates with the OHSU billing department to troubleshoot and monitor coding and collection issues.  - OHSU JDA contract coding, modeling, and database issues for JDA CMS.  Coordinates with OHSU PBS, ITG, and JDA to troubleshoot and monitor interface issues and fixes.  3. Completes ad hoc financial projects and analyses as assigned by their manager or other HFS leadership.  Develops and maintains procedure documentation that relates to this position.

The purpose of this position is to coordinate and support the needs of inpatient and outpatient care and clinical support operations for Pediatric Cardiac Surgery. Responsibilities include:   - Works in close partnership with physicians, advanced-practice providers, RNs, CMAs, residents and hospital personnel to provide excellent clinical care and customer service in the inpatient and outpatient settings. - Inpatient duties involve rounding on a daily basis with the cardiac team, developing and implementing clinical plans of care and/or protocols, promoting and maintaining health of inpatients through ancillary services, educational materials, and counseling of patients and families. - Outpatient duties involve providing patient care in clinic for pre-operative and post-operative care, wound care, urgent visits, and chronic follow-up as determined by the attending physician. Develops patient care plans with residents, nurses and the cardiac surgeons to ensure continuity of care and enhance quality of outpatient care. Promotes and maintains health through the use of ancillary services, educational materials, and counseling of patients and families for outpatients; provides same day response to medical advice/prescription phone requests and coordinating patient services with outpatient staff and other departmental APPs. - Works to ensure a smooth transition of patient care and education between the inpatient and outpatient arenas in order to decrease length of stay, improve patient outcomes and increase patient satisfaction - Provides modeling for staff and residents regarding excellent internal and external customer service and teamwork; Provides teaching of cardiac surgical and diagnostic treatments to medical students, interns, residents, nursing staff, and other support staff on the inpatient and/or outpatient service. - Works in conjunction with the cardiac surgeons, APPs, RN, surgical residents, Division Director, division staff and OHSU leadership to provide services to further the OHSU’s missions and goals of teaching, research, patient care, outreach and public service and the Department’s/Hospital’s goal of providing effective, efficient care. 

- Manages the OHSU and HMC financial analysis process of managed care and governmental reimbursement rate development for hospital and professional third-party payor contracts. Works in collaboration with the Managed Care Contracting department and provides analytical support and recommendations for decision-making during contract negotiations to maximize expected reimbursement payments.  Supervises staff to build financial models and perform scenario analyses using patient data and contract terms. Analyzes the impact of payor proposals and provides coding recommendations and language and rate changes based on the outcome of data and projections. Oversees the development and maintenance of managed care dashboards and payor performance reports for OHSU Health System leadership.  Manages the analysis of revenue integrity projects, including the impact due to payor policy, employee benefits, state/federal legislative, and regulatory changes.  Presents impact analysis and provides recommendations to OHSU leadership.    - Manages staff that performs EPIC contract coding and coding maintenance for OHSU Healthcare, Hillsboro Medical Center (HMC), and other OHSU affiliated partners and the monitoring of external JDA (Parathon) contracting system for OHSU. Oversees the analysis and conversion of commercial payors and government agencies for contractual, regulatory, and legislative payment terms and code changes.  Collaborates with MCC, insurers, and/or government agencies to clarify coding and payment terms to ensure that EPIC and JDA systems accurately reflect expected reimbursement payments. Coordinates with Patient Business Services (PBS) to ensure that appropriate and accurate contractual amounts are being applied to patient accounts. - Recruits and manages staff by setting priorities, maintaining staff development, and completing employee GROW conversations that include the development of short and long-range goals and objectives. Management of staff to include providing direction and support, reviewing work in progress, and ensuring that work is completed accurately and within scheduled time frames. - Manages the completion of ad hoc financial projects and analyses and advises the leadership of projected impact to NPR. 

This position will provide medical lab technician skills to the patients seen in the OHSU Dermatology Surgery Clinic and Dermatopathology Lab. Responsibilities include: - Technical duties in surgical dermatology include providing histology services for Mohs Micrographic Surgical patient and Dermatopathology Lab. - Preparation of tissue specimens for immunofluorescence per manual protocol including proper handling of biopsy specimens, specimen washing, appropriate orientation of specimens and sections. - Maintains proper documentation in laboratory including proper logs of all incoming and outgoing specimens including mailing slides back to referring physicians and outside laboratories - Works within the Laboratory Information System to track laboratory materials and data related to individual cases - Will carry out job responsibilities in an ethical, effective and professional manner and will understand and comply with the Code of Conduct, OHSU, and departmental policies and procedures, applicable rules and regulations, etc.  This is a .40 FTE position M/Wed, 7:30am to 4:00pm, with varying hours and work days as needed for coverage. Will require extended work hours to ensure all Mohs cases are completed for the day. Will require working in multiple job site locations. 

The provider will be involved in eight half days with direct patient care, and the supervision of students and other university learners at the Cascades East Family Medicine Center. A half of a work day is provided for administration and a half of a work day is provided for scholarly activities. The expected work week for this position will be flexible with rotating Saturdays and some of the weekday hours would be in the evening. Responsible for: - Having a strong commitment to developing the practice into a vibrant clinical and academic operation, which is successful from both a professional and business point of view - Participating in continuing education, professional and faculty development and scholarship - Working collaboratively with full and part time faculty to maintain an active practice - Expectations for number of patients seen per half day will be commensurate with that of other faculty and with minimum target numbers of 8-10 visits per half day depending on complexity of the patient population - Documenting using the electronic health record and maintaining complete and timely patient care documentation consistent with OHSU and Cascade East Family Medicine Center and Sky Lakes Medical Center policies and procedures - Being available for teaching activities Compensation for the position will be commensurate with experience and other rural practice sites.

Develop and maintain participant eligibility and recruiting database for complex therapeutic interventional clinical trials. Identify potential subjects for gene therapy clinical trials through chart review, discussion with the investigator or other mechanisms; reviews medical records for eligibility; independently schedules, orders, communicates assessments and appointments; assists with consenting process and ensures accurate completion of appropriate forms and source documentation. Prepare written analysis and reports based on prospective study participants for Principal Investigator (PI) review. Maintain expert knowledge of study-specific details including study design, study schedule, participant population, cohort-specific eligibility criteria, regulatory requirements, and OHSU patient requirements. Conduct tests of visual function according to protocol, including best-corrected visual acuity, visual fields, electrophysiology, color vision assessment, reading speed, and others (as specified by study protocol(s)). Obtain and maintain Reading Center certification, as needed. Monitor and maintain regulatory compliance. Prepare regulatory submissions for IRB, FDA, ICH, and HHS (as required).  Draft regulatory documents and Case Report Forms (CRFs) for new and ongoing studies (informed consent, protocol amendments, recruiting materials, child assents, etc.). Independently manage, collect, and maintain study data including processing of raw data prior to third-party analysis, complete and submit electronic and paper CRF’s, and document research visits in EMR. Enter medication orders for research products, imaging, laboratory tests, medications, and examinations.  Review patient medical records and document patient visits.  Measure and record vital signs in medical records.  Notify appropriate physician(s) of out-of-range laboratory results. Develop policies/procedures to support group functionality, ensure all internal parties are regularly informed of process revisions and updates. Record and maintain invoicing records and generate regularly scheduled invoices to study sponsors. Compliance expectation: Performs requirements for Staff Members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics.  Carry out job responsibilities in an ethical, effective, and professional manner. Report potential compliance problems using the reporting processes as outlined in the Code of Conduct.   Model ethical and appropriate behavior, professional standards, compliance, and personal integrity.  Understand and comply with the Code of Conduct, OHSU and departmental policies and procedures, applicable rules, regulations, etc.  Documents in medical record all patient care services delivered in support of third party bills.  Processes billings for hospital and clinic charges in accordance with HCFA, Medicaid, Champus and all commercial and managed care carriers.  Assures departmental compliance with all applicable third-party payer regulations and contracts.  Adheres to all Casey Eye Institute Service Excellence standards and expectations and attends all related mandatory training programs. Schedule and attend study monitor visits. Respond to monitor/sponsor requests for information, make recommended revisions to study documents, and readily communicate regulatory requirements and deadlines to study sponsors and monitors. Order protocol specified surgical and study supplies. Oversee and attend all required pre- and post-surgical research subject appointments at OHSU clinic locations, when necessary. This position description may not include all duties of this position and additional duties may be added at the direction of Hardew Mahto, OD, MS and Mark Pennesi, MD, PhD. Collect, process, prepare and ship aliquots of biological samples (blood, urine, tears etc)  in accordance with OHSU policy and study-specific manuals of procedure. Present regular written reports and updates to department management and staff at research meetings.

The faculty member will be expected to have a strong commitment to developing the practice into a vibrant clinical and academic operation, which is successful from both a professional and business point of view. The APP will be assigned a MD/DO supervisor in the practice, whom they will meet regularly to work collaboratively both on professional growth and faculty development. If the faculty member is a PA-C, supervision will be provided by an MD/DO supervisor as per OMB requirements.   The APP's schedule will include half days with direct patient care, and the supervision of students and other university learners at the OHSU Family Medicine clinics, which includes Immediate Care practice. A portion of a work day is provided for administration and scholarly activities. The expected work week for this position will be flexible with rotating to different Family Medicine clinics, and flexible with rotating Saturdays and some of the weekday hours would be in the evening. Our ultimate goal is to expand our urgent care hours to include Sunday as well, and as such there is a possibility that the position will include rotating Sundays.   The faculty member will be expected to participate in continuing education, professional and faculty development and scholarship as directed by his/her department.   Compensation for the position will include a University base salary and a clinical incentive system based on the success and productivity of the practice, as well as, personal initiative.

This position will work in the Environmental Health and Safety program (EHS) with duties that encompass all missions of OHSU but will be primarily stationed on the Marquam Hill Campus.  EHS oversees/manages programs and policies aimed at minimizing safety, health, environmental, and regulatory risks to the OHSU community.  The EHS program encompasses chemical, biosafety, fire/life safety, radiation safety, as well as general safety oversight across the university.  Projects and/or responsibilities in other program areas may also be assigned.    The Workplace Safety Specialist will provide EHS services under the direction of EHS leadership as part of EHS Workplace Safety.  This position works independently and acts as an advanced professional and technical resource in a specialized and detailed capacity, providing guidance, review, and final determination/resolution in assigned areas of responsibility to determine conformity with federal and state regulations and OHSU policies. With a focus on occupational/workplace safety, emphasis will be placed on coordinating, evaluating, and effectively managing traditional and foundational health and safety programs within this scope.  This position will be focus on institutional-wide programs with additional duties that may focus on specific mission areas.  Responsibilities include: - Workplace safety program development, administration, and implementation, including injury and illness prevention program support and maintenance, records maintenance, program improvements,  monitoring, and general support of injury prevention efforts for departments in the organization; - Represent EHS for additional responsibilities including but not limited to: indoor air quality, odors and noise investigations and reporting; accident/injury investigations and making recommendations to management in response, and may include responsibility for enhancing and implementing exposure monitoring, hearing conservation, and related workplace safety programs while providing guidance to institutional stakeholders. - Expert safety support and technical consultation to OHSU members, functioning as a key stakeholder for appropriate safety committees and compliance programs. - Providing safety support and technical consultation to OHSU locations and stakeholders to monitor and promote compliance with regulatory standards, including integration with overall regulatory activities and performance improvement initiatives.  - Represent OHSU during regulatory inspections including DNV-GL, Oregon OSHA, and others as needed.   The primary work location is the Marquam Hill Campus located in Portland, Oregon, and will have a strong focus on the OHSU operations on Marquam Hill, South Waterfront, West Campus, as well as clinical locations throughout the Portland area.  Additional responsibilities in the academic, research, and central service spaces that require health and safety services may also be assigned at any OHSU location.

Hiring Bonus and Relocation Package Available   The Nurse Manager (NM) is a Registered Nurse (RN) who is responsible for operational, human resources, quality, and financial management of the assigned inpatient unit. The NM works with the interdisciplinary team to translate and implement organizational and division priorities into the unit’s operations. The NM ensures a patient care environment that supports a safe, knowledgeable, compassionate, productive, and engaged staff. The NM partners with the interdisciplinary care team to ensure the delivery of safe, quality patient care and compliance with administrative, regulatory and clinical policies and procedures. The NM implements quality and safety initiatives, leads process improvement, ensures adherence to hospital and clinical standards of performance, and human resource management. The NM ensures adherence to regulatory standards, bargaining unit agreements, hospital and clinical standards of performance, and human resource management. The NM creates and sustains a patient care environment that supports a safe, knowledgeable, compassionate, productive, and engaged staff.   The NM’s decisions and actions are based on the ethical principles outlined by the American Nurses Association’s Code of Ethics for Nursing. The NM practices in adherence with the American Nurses Association’s (ANA) Nursing Administration: Scope and Standards of Practice for Nurse Administrators, the ANA Code of Ethics for Nursing, the Oregon State Board of Nursing’s Nurse Practice Act, and within the context of the Nurse Executive Competencies developed by the American Organization of Nurse Executives (AONE). The NM exemplifies the principles of the OHSU Culture of Safety Position Statement by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.   Strategic Planning:   Partners with others to develop a department strategic plan that aligns with the division strategic plan and nursing’s vision.  Collaboratively formulates department objectives, goals and specific strategies related to initiatives. Develops short and long-term goals that identify the target conditions.  Coordinates the implementation of interventions to meet department-level goals.  Communicates, implements, and evaluates the unit strategic plan.   Operational Leadership:  Partners with others to enhance healthcare and, ultimately patient care through interdisciplinary activities, such as education, consultation, management, technological development, or research opportunities.  Applies systems theory with an understanding that how parts of a system relate to the overall system.  Maintains knowledge of current nursing practice and the roles and functions of care team members (e.g. charge nurse, code team, RRT).  Evaluates staff’s competency and intervenes to optimize performance and ensure safe, quality, effective and efficient patient care. Leads and practices patient/family advocacy and promotes patient-centered decisions and outcomes.  Maintains visibility and open communication with the staff and department leadership.  Communicates plans and decisions to department staff and other stakeholders.  Asserts view in a non-judgmental manner.  Reflects on own method of decision-making and the role of beliefs, values and inferences to develop leadership and performance capacity.  Practices within shared-governance structures to distribute leadership and promote decision-making appropriate level within the governance structure.  Celebrates successes and accomplishments.   Financial Management:   Achieves financial targets - Manages productive, non-productive and premium pay to optimize performance goals.  Collaborates with the Professional Practice Leader to prioritize and allocate resources for department/division level education & practice priorities.  Develops innovative solutions and applies strategies to obtain appropriate resources for nursing initiatives.  Promotes activities that inform others about cost, risks, and benefits or care, or of the plan and solution.   Human Resources:  Uses evidence-based leadership to promote desired behaviors.  Develops a high-functioning workforce in collaboration with the department leadership.  Recognizes and rewards exemplary professional practice.  Mentors and coaches staff in an ongoing and progressive manner. Monitors and evaluates the application of practice standards.  Collaborates with department leadership to facilitate behaviors that impact safety, quality, patient satisfaction, and employee satisfaction.  Collaborates with the PPL to Identify individual practice issues, develops improvement strategies, and evaluates performance for all nursing staff on assigned units.  Leads department efforts to recruit & retain highly qualified staff.  Develops department succession planning initiatives.   Performance Improvement:  Develops the department/division quality plan in collaboration with the unit’s formal and informal leaders.  Utilizes data to identify areas for improvement based on assessment and current states.  Monitors and uses data to determine patient care quality improvement objectives.  Evaluates the practice environment and designs and implements quality improvement strategies to ensure nursing sensitive outcomes meets or exceeds established goals.  Engages staff in department initiatives.  Evaluates the impact/benefits of organizational, nursing, and department initiatives.  Identifies areas of risk and makes suggestions for reducing risk and improving outcomes.  Trends and investigates concerns and errors to understand the root cause of occurrences of errors or adverse events and success.  Communicates learning to disseminate best practices.  Supports workflow processes that builds a culture of safety.  Uses current research findings and other evidence to expand clinical knowledge, enhance role performance, and increase knowledge of professional issues.   Professionalism:  Evaluates practice in relation to the professional practice standards and existing evidence.  Promotes clinical nurses’ translation of theory, scope & standards into practice to exercise autonomy and decision-making authority.  Advances practice excellence by communicating a clear and consistent message about the the ownership of role and standards -based professional practice.  Engages in informal and formal processes of giving and seeking feedback regarding role performance from individuals, professional colleagues, representatives, administrators, and others.  Mentors and supports others to access resources for their professional development.

- Follows the OHSU model for communication, Clinical Enterprise Services Principles, demonstrates strong customer service skills in all interactions with patients, their family, OHSU staff, including both face to face, electronic, and telephone interactions.  - Responds to inquiries in a prompt and professional manner in both verbal and written formats. - Demonstrates active listening skills and supportive, professional behavior at all times.  - Receives, responds, and documents complaints from internal and external customers. - Actively participates in continuous quality improvement efforts and brings forward recommendations for performance monitoring. - Provides flexible coverage of internal department needs. - Serves as a role model for other employees in the department. - Maintains current working knowledge of registration, reservation, admission, ED arrival, insurance verification, and third party payer changes and requirements.  - Shares expertise and disseminates information to PAS staff, OHSU practice, ancillary, and nursing unit staff.  - Provides targeted training on PAS policies, procedures, and computer applications for department staff and, when appropriate, to others in the OHSU community. -  Serves as an expert user of registration and patient systems software including EPIC Prelude, ADT, and ASAP arrival functions, Third Party Guidelines, DMAP database, and other verification systems and web sites. - Investigates registration errors reported by OHSU staff, PBS, and UMG.  Forwards information to appropriate registrar and assures correction of account information is completed and documented for QA report. - Reviews accuracy of registrations, reservations, and admissions done by department staff. - Completes cash reconciliation for department daily.  - Creates and processes all position requests and recruiting coordination. - Responsible as IT contact, back up assistance to department trainer(s) in training new hires and troubleshooting system and operational issues. - Assists with corrections in select EPIC work queues.  - Responsible for all department personnel transactions relating to employment.  - Coordinate new employee checklist and activities to ensure all required training, access, etc. is completed for new employees. - In collaboration with the department trainer(s), provides on the job orientation and department specific training for new personnel. - Monthly reviews random selection of 10 accounts for each staff member to monitor accuracy. Maintains personnel error rates via Excel spreadsheet. - Recommends updates to the department training manual, ensuring updated or new materials are added as necessary. - Make arrangements for new personnel to attend other required training including NEO employee orientation and required on line modules.  - Communicate with staff regarding Patient Access policy and procedure updates. - Provide information to manager as requested to assist in the evaluation of staff work performance.  - Fill in as needed to ensure adequate staffing during times of high demand to meet department goals and customer service expectations. - Recommends operational and procedure changes to the manager. - Serve as timekeeper for the department. - Responsible for staff schedules and vacation approvals, escalating issues to supervisors and manager, as necessary.  - Perform daily collection of receipts and reconciliation of cash drawers. - Maintain monthly excel spreadsheet of staff productivity.  - Tracks and reports out to manager on department metrics and trends.  - Prepare agenda and minutes from PAS and ED Registration staff meetings. - Maintain a clean, safe, and orderly environment for patients, family and department staff.  - Notify appropriate personnel when cleaning and repair of equipment is needed. - Responsible for periodic space and equipment inventory and proper surplus procedures. - Serves as primary responsible party for ordering and receiving office supplies and equipment. - Successfully complete all required initial trainings and core competency assessment.  - Attend all required annual, targeted training, and in-services.  - Maintain competency and demonstrate continuous applications of skills throughout the period of employment.  - Attend staff meetings and communicate additional training needs to department manager. - When requested, present staff meeting topics. - Carries out job responsibilities in an ethical, effective, and professional manner. - Reports potential compliance problems using the reporting processes as outlined in the Code of  Conduct.  - Models ethical and appropriate behavior, professional standards, compliance, and personal integrity.  - Participates in training programs.  - Understands and complies with the Code of Conduct, OHSU and departmental polices and procedures, applicable rules, and regulations, etc.

- Patient Management - Uses EPIC for report writing to reach out to patients by making cold calls, My Chart messages, sending letters. Supports the team by entering referrals, orders and interacting with the care team to ensure health maintenance and preventive care is provided. Scrubs (reviews and manages) charts daily for procedures and procedures authorizations. Proactively schedules appointments. - Care Coordination - Assumes a lead role in the work for health maintenance and panel coordination. Manages and assists with questions regarding new patient referrals, outgoing referrals, labs, imaging and specialty testing and collecting all results and reports for team to review. - Communication - Provides information and education to patients and gathers information for specific visits. Prioritizes and responds to patient questions via MyChart, phone, email and fax in regards to scheduling and care issues within scope. Escalates all issues outside scope as appropriate. Prepare materials (questions, issues) to be discussed for daily providers rounding. - Documentation/Data Management - Documents legibly, concisely, correctly and completely to ensure team can accurately assess the status of care needs. Uses approved clinical resources and follows procedures appropriately. Participates as assigned with database input. Issues patient safety alerts to providers and helps manage the patients affected. Monitors department tracking tools and provides providers with real-time updates as appropriate. Initiates and implements processes to facilitate continual improvements related to data collection. Assists with maintenance of the Headache Clinic Binder on OneDrive.

Works at clinic reception area of Neurology at the Center for Health and Healing. Serves as first point of face to face contact for patient and families to finalize and validate patient demographics and insurance information. Schedules follow up appointments and diagnostic tests.

Administration - Utilizing the OHSU policies, manages the day-to-day operations of Beaverton Clinic. This includes administration of established policies and procedures, coordination of facilities, and space planning. - Maintain ongoing compliance with bodies having regulatory oversight and Environment of Care requirements through staff education and monitoring. Ensures accurate and timely reporting, record keeping, data entry, and inventory control for all appropriate areas. - Reviews and monitors outside vendor contracts for services and good provided. - Keeps Director informed of any problems or needs. Clinical Operations - Oversees a dynamic timeshare clinic that hosts three to five specialty and sub-specialties that change/rotate periodically. - Promotes a patient and provider-focused service model, monitors patient satisfaction indicators, such as wait times, rate of kept appointments, and patient experience survey results. - Utilizing OPEx systems and methods, facilitates process improvement and quality assurance strategies. Investigates patient volume and flow, unkept and rescheduled appointments, and provider exam room utilization. - Oversees daily clinic flow and resource use by frequently rounding clinic areas throughout the day. Work closely with providers and staff to improve efficiencies of clinic flow, including check-in, rooming, and check-out. - Schedules MA staff to ensure appropriate and standardized staffing ratios; Monitors clinical competencies. - Serve as model for customer service, including face-to-face communication with patients. - Recommends and implements operational and facility changes as needed; Coordinate repairs to space and equipment; Maintains patient confidentiality, assuring that staff follow patient care requirements as applicable. Human Resources Management - Supervise timeshare medical assistants and building department purchasing agent staff in the building; recruitment, hiring, training and development, evaluation, and disciplining; Leads staff to develop a culture that fosters positive attitudes and trust to achieve goals and objectives through excellent teamwork. Promptly and effectively resolves work-related employee issues, concerns and deficiencies; Provides immediate feedback to staff regarding customer service, work habits, and other performance areas. Mentor, coach, and develop staff in the achievement of operational goals. Works to increase employee retention rates. - Assess staff performance regularly through competency testing, rounding, soliciting feedback, GROW conversations, etc. Provides opportunities for staff development and advancement; Approve and audit employee leave; Monitor timekeeping and attendance. Finance - Demonstrates fiscal accountability and effective use of resources: Manage, with guidance and support from the Director, applicable building expenses. - Monitor resource needs, and purchase items needed to support productivity of staff and clinic; coordinate assessment, planning and purchase of technical equipment. - Monitor equipment repair needs and purchase or authorize the purchase of repair services. - Assess needs for additional furniture or equipment and purchase necessary items as needed. Ensure that expenses meet functional, policy and budgetary requirements. - Prepares necessary documentation for supervisor review/approval; Assists in budgeting expenses associated with building operations. Communication and Interpersonal Skills - Fosters a positive work environment; treats co-workers, clients, vendors, members of the public, and management with courtesy and respect. - Outstanding excellent internal and external customer service skills. - Communicates with subordinates and team mates in a clear, concise, accurate, and timely manner; develops consistent, effective modes of communicating with clinic staff, including holding regular staff meetings. Accessible to staff by pager during working hours.

This position is responsible for screening and recruitment of study subjects, scheduling and completion of study visits based on protocols, data entry, and monitoring of study compliance relating to the human subjects committee, the federal government, and study sponsors. Other responsibilities include working with nursing staff and physicians to ensure protocol compliance, obtaining research specimens for laboratory analysis, reviewing patient charts for collecting data for prospective and retrospective studies. Specific duties include:   - Subject screening and recruitment – determines subject eligibility and obtains informed consent when required - Schedule and complete study appointments with subjects based on study protocol - Accurate and efficient data accrual and case report form completion - Accurately run Thrombelastography tests and provide results to providers General work schedule will be two 12-hour night shifts, but may include weekends or days. Environmental exposures include working with lab reagents, human tissues (blood and saliva), and general patient contact.

  The Clinical Research Coordinator responsible for screening and recruitment of study subjects, scheduling and completion of study visits based on protocols, data entry, and monitoring of study compliance relating to the human subjects committee, the federal government, and study sponsors. Other responsibilities include working with nursing staff and physicians to ensure protocol compliance, obtaining research specimens for laboratory analysis, reviewing patient charts for collecting data for prospective and retrospective studies. Specific duties include:   - Subject screening and recruitment – determines subject eligibility and obtains informed consent when required - Schedule and complete study appointments with subjects based on study protocol - Accurate and efficient data accrual and case report form completion  - Accurately run Thrombelastography tests and provide results to providers General work schedule will be two 12-hour night shifts, but may include weekends or days. Environmental exposures include working with lab reagents, human tissues (blood and saliva), and general patient contact.

- Patient Care/Patient Safety Attendant (PSA): Per assignment of Registered Nurse, the employee provides care including but not limited to activities of daily living, diversional activities, collecting patient data, monitoring for symptoms of increased risk, assist with transportation, comfort measures, environmental safety, milieu observation, and assists with discharge of patient reinforcing assigned teaching. - Patient Video Monitoring: Demonstrates understanding and proficiency of the continuous video monitoring software. Maintains constant visual observation at all times. Verbally redirects patient over digital 2-way audio device located in a patient’s room. Notifies the nursing staff if the patient requires assistance, is exhibiting symptoms RN requests report of, or is at imminent risk of injury or distress. Documents interactions within the electronic health record. - Communication: Communicates directly with Registered Nurses related to patient trends, advances, and deviations from the plan of care. Discusses patient care trajectory (improvement and/or decline) with the interdisciplinary team. Transfers knowledge in the Electronic Health Record (EHR) per policy. - Miscellaneous: Collects and tracks daily data/metrics, understands and adheres to Daily Management Systems, and provides break coverage to in-house PSAs. Understands their role and complies with OHSU policies pertinent to this role: - Clinical Violence Alerts and Clinical Violence Risk Assessment - Code Green - Continuous Video Monitoring for Patient Safety - Hospital Holds for Treatment of Mental Illness - Medical Hold for Non-Mental Health Patients - Patient Personal Property - Patient Safety Attendant, Policy and Procedure for Use of - Pediatric Behavioral Health Safety Protocol - Restraint and Seclusion, Use of - Safety Searches - Suicide risk screen and safety interventions in Non-Psychiatric Clinical Settings

Study coordination (25% of duties): organize team meetings and prepare meeting minutes, coordinate study activities, purchase study related supplies and keep inventory of supplies, maintain project calendar, prepare and maintain study related documents on secure shared storage, and maintain project website. Oversee data collection activities and systems (25% of duties):  Plan and organize data collection for each data collection timepoint (including travel to rural communities) coordinate with other team members for data collection, manage accelerometers (initializing, downloading data and distribution and collection from participants), track study participants through study.  Work with statistical team on data management, including data quality control, and maintenance of study data bases. Prepare data summaries. Track study timelines and progress (15% of duties): track study progress, timelines and milestones, prepare project reports, work with team to problem solve any challenges. Communication with Study Team (15% of duties):  Regularly communicate with all study team members (investigators, research liaisons, librarians, Rural Advisory Board members, students, peer leaders), respond to questions or concerns from study team members. Maintain regulatory documents / compliance (10% of duties): Maintain all IRB and related documentation, including modifications and annual reports; assure all internal regulatory documentation are obtained, stored and secured according to protocol; assure compliance with all regulatory policies and procedures. Assist with manuscript preparation (10% of duties): contribute to manuscript preparation through conducting literature searches, construction of tables, figures and text.