The Supervisor, Campus Operators and Physician Advice & Referral Service of ITG/Unified Communications is responsible for overseeing the day-to-day operations of the 24 X 7, mission critical Call Center and Physician’s Advice & Referral Services. This position is responsible for providing leadership to Call Center Agents. This is a position that involves excellent communication and teamwork skills and measures results as perceived from customers. The level of customer satisfaction measures the success of this unit.
The Supervisor, Campus Operators and Physician Advice & Referral Service is responsible for quality assurance of day-to-day operations in a 24 X 7 high volume, high stress Call Center. The Call Center receives over 7000 calls per day as well as responding to code calls (blue, amber, pink, etc.), emergency notifications and internal paging requests. The Physician Advice & Referral Service provides concierge service to outside providers, allowing ease of interaction with numerous OHSU departments.
The Supervisor, Campus Operators and Physician Advice & Referral Service is also responsible for team development and training. Ensuring continued opportunities for applications and customer service training is critical to the success of these units. The supervisor is responsible for working in concert with the manager, peer supervisor and employees to create individual development paths and ensuring adherence to standards.
This position will support the OHSU Department of Medicine’s reporting and analytics needs across a variety of data domains, including: clinical, operational, revenue cycle, staffing, and compensation. The ideal candidate will possess a good understanding of healthcare terminology, strong SQL skills, experience navigating Epic and using Record Viewer for Analysis, and experience developing reports using the Epic Caboodle Data Warehouse and Epic Clarity Data model.
The position will work closely with BIAA peers, OHSU Department of Medicine leadership, clinical and operational partners, vendors, IT staff, and project managers to document scope and requirements, as well as develop, validate, test, and maintain BI solutions. This work will require leveraging existing OHSU BI assets and standard content when appropriate. New solution development will follow the OHSU software development methodology and adhere to data governance, data security, change management, and report standards.
Candidates must be able to excel in a collaborative environment, where open and honest communication drives innovation and process improvement. The ideal candidate will seek out opportunities to lead and lift others by offering consulting and providing technical expertise to assist clinical BI end users and fellow team members.
The duties of this position are in support of the missions, goals and objectives of OHSU and the School of Medicine and include: participate in the education of medical students and house staff in accordance with assignments to the department by the Curriculum Committee and Chair; care of patients with hematologic disease; establish and maintain a program of scholarly activity directed toward improved understanding of the causes, detection and treatment of hematologic disease; participate in administrative committees and councils of the OHSU as approved by the Chair and Division Head; engage in public service through consultative activities with non-university groups with knowledge and consent of the Chair and Division Head.
It is anticipated your job will be made up of the following components: Clinical, Teaching Research/Academic, and In-Patient Service.
Successful candidates will have a good background in all aspects of General Hematology including Hemostasis and Thrombosis. They should have the ability to work across disciplines in an integrative fashion and be effective teachers.
Selected candidates will be offered an extraordinary opportunity to integrate their clinical and research programs into a highly dynamic environment. The General Hematology service has an active inpatient and outpatient consult service. The service also has strong collaborations with our Pediatric colleagues and services such as Vascular Surgery and Interventional Radiology. The Hemophilia Center is the regional core of the HRSA-funded Mountain States Hemophilia Network. With active clinical, research, and educational programs, the Hemophilia Center is a national leader in transforming the care for those affected by bleeding and clotting disorders.
Knight Cancer Institute, Division of Hematology and Medical Oncology
The purposes of these roles are to:
- Provide clinical management of patients in Hematology & Medical Oncology;
- Assure a coordinated, effective, high quality, and efficient care process;
- Use an interdisciplinary team approach to the care of patients;
- Work collaboratively with clinic management on process improvement projects;
- Provide education to colleagues, staff and students, as needed.
Positions are available in the following areas. You will be asked within the application process to indicate which position(s) you are applying for or are most interested in.
CHH2 Infusion Unit:
Summary: This APP will provide oversight of the infusion unit, responding to acute infusion reactions and urgent medical issues. Additionally, they will see up to four same day/scheduled patients in our infusion clinic.
Schedule: 7:00 am to 6:00 pm, weekdays, weekend, and holidays included.
Outpatient Genitourinary (GU) APP:
The GU APP manages patient care for genitourinary cancers which include the following: Prostate, renal cell carcinoma, bladder, testicular, and penile cancers. Treatments for these various cancer types have a broad range including hormonal therapy, chemotherapy, immunotherapy, oral targeted therapies, and radio pharmaceuticals. The APP is also responsible for managing side effects from treatments and seeing patients on clinical trials. This APP will also attend research meetings to discuss trials and clinical trial patient related issues. Additionally, this APP may intermittently provide oversight of the infusion unit, responding to acute infusion reactions and urgent medical issues.
Schedule: Four 10-hour days per week. Schedule to be determined upon hiring.
Outpatient APP with focus in gastrointestinal (GI) oncology :
We are currently seeking a dedicated and skilled Advanced Practice Provider to join our GI Oncology team. This vital role involves providing specialized healthcare to patients with gastrointestinal cancers and collaborating closely with a team of oncologists and other medical professionals. This is an outpatient position in a clinic on the South Waterfront of OHSU campus. The position would be for clinic coverage 4 days per week (schedule to be decided depending on clinic need at time of hire) with 10% of time devoted to involvement in clinical research. This is part of a growing clinic that involves multiple GI oncologists and two other advanced practice providers.
- Perform comprehensive patient assessments, including medical histories and physical examinations
- Develop and implement patient-centric treatment plans under oncologist supervision
- Educate patients and families about treatments and care strategies
- Coordinate patient care across various services
- Manage follow-up care and monitor therapy side effects
- Participate in team discussions about patient treatment options
- Stay updated with the latest GI oncology advancements
- Triaging and managing patient’s symptom or care coordination questions by phone or MyChart message
- See maximum 12 patients per day, generally 30 minute visits
Prior experience in oncology or gastroenterology is preferred.
Outpatient APP with focus in breast cancer:
We are welcoming applications from Nurse Practitioners and Physician Assistants to join our Breast Cancer Program. We are looking for individuals who share our goal of growing and fully developing an academic breast cancer program focused on clinical care and collaborative research, offering high quality clinical and translational clinical trials. The OHSU Knight Cancer Institute is an NCI-Designated Comprehensive Cancer Center with basic science and clinical research capabilities already in place. Our focus now is to foment extensive opportunities for collaboration and development of breast cancer clinical and bench to bedside investigation initiatives.
Schedule: Schedule to be determined upon hiring.
Outpatient APP with focus in BMT:
*If interested in this BMT APP position, please visit Req 2023-26436 for more information and to apply.*
The OHSU Blood & Marrow Transplant (BMT) Program is a large program experiencing significant growth and is pursuing the recruitment of APPs with a record of providing high quality clinical care. This is an extraordinary opportunity to join this highly dynamic environment, inclusive of robust programs in blood and marrow transplantation, hematologic malignancies, and the emerging field of cellular immunotherapy.
The BMT APP independently performs procedures, such as:
- Bone marrow biopsy and aspirations, skin biopsies, lumbar punctures, ommaya taps and administration of intrathecal chemotherapy.
- Provides direct care of patients prior to and after hematopoietic cell transplants and cellular therapy procedures.
- Manages infectious, hematopoietic, renal and dermatologic complications of treatment and disease with a multidisciplinary team.
- Participates in enrolling and managing patients on clinical trials.
Schedule: Four clinic days per week, between Monday - Friday. Occasional weekend/additional coverage required.
Knight Cancer Institute, Division of Hematology & Medical Oncology, various outpatient settings
This position is responsible for complex premise distribution systems, which encompass the entire OHSU campus, HMC/Tuality & Adventist and over a dozen off campus clinics as well. This includes vertical and horizontal copper and optical fiber distribution facilities and equipment for analog and digital communications, computer, Audiovisual Systems, “DAS” Distributed Antenna Systems, alarm circuits, and sensory services. Responsible for first-level restoration of services in response to end user or system problems reported and or observed and compliance with all FCC and State electrical codes, including EIA/TIA and BICSI standards and guidelines. Utilizes technical equipment for trouble resolution. Technicians must be able to work with a minimum of supervision. ITG is a 24x7 work group; this position is required to be on a rotational on-call schedule.
- Performs receiving, stocking, data entry, picking, delivery, and functions as necessary to ensure required daily tasks are completed on time, and sufficiently, to meet the customer’s needs for medical supplies and linen. Performs requirements of, and maintains compliance with, organizational guidelines and policies.
- Stocks and empties Scrub Avail dispensers, and empties chute rooms as necessary to ensure an accurate and adequate supply of scrubs and linen are available to meet customer needs.
- Performs preventive maintenance functions of the Pyxis/ParEx supply machines/areas as necessary to ensure accurate restocking and patient charging.
- Maintains a clean, safe, and efficient working environment; Shelves: ensures shelves are properly erected, clean, neat, properly stocked, and marked with product information. Housekeeping: ensures the warehouse is clean, packaging removed, and non-stock products are neatly arranged. Facilities: ensures facility deficiencies are reported. Equipment: provides proper care and regular services to equipment, logs, and reports deficiencies.
- Performs other duties as assigned.
- Maintains knowledge of, adheres to, and knows the locations for, departmental policy, procedure, safety, and MSDS manuals.
- When tasked, drives organizational vehicles in a safe and efficient manner, assists Logistics Fleet and Warehouse supervisors with the maintenance and refueling, maintains driver's log, and fills out vehicle inspection reports as necessary. Have and maintain a valid driver's license. Maintain special equipment as assigned i.e. tire chains, inclement weather accessories, tire jacks, etc. Performs emergency roadside service to vehicles such as changing a flat tire.
In this unit, the Systems Analyst/Engineer provides a high level, broad spectrum of systems analysis, engineering, and project management for OHSU ITG technology platforms that support Enterprise services and missions. This position would be the liaison for Privacy and Security activity in the network environment, focusing on enhancements, configurations, and development.
Specifically, this position provides for Systems Analysis, Systems Administration, Systems Engineering, Security Administration and Project Management. The primary work for this position is in support of the architecture and operations of OHSU Data Communications and Network Systems and all associated infrastructure. This position supports the underlying technology platforms for these network services including various Operating Systems, Data Communications equipment, Dark Fiber Plant, Network Topologies and Protocols, Distribution systems, Network Security systems, Network Management Systems, Cloud and Orchestration Services, Wireless Technologies, high and low voltage Power Systems and Data Center Network Operations. In addition, this position will provide back-fill to other work units with related responsibilities.
The incumbent will have primary responsibilities for one or more technology platforms and secondary responsibility for other technologies, and will need to be conversant in both. This position also provides for problem analysis, communications and technical feedback between customers, field support, and other ITG work units and provides (Tier III) support and technical escalation for design and problem resolution.
This position combines technology roles that include Systems Analyst, Systems Administrator, Systems Engineer, and Project Manager. These are multi-tasking, broadly based, positions that require a unique combination of analytic, engineering, project management, and customer service skills to provide ITG systems support across all OHSU healthcare, academic and research missions. Incumbents are proficient in troubleshooting and root cause analysis using the scientific method of refining a problem statement, and queuing up a series of increasingly specific tests to isolate the problem. Necessarily, this requires specialized knowledge for the equipment and services for which the analyst/engineer is directly responsible. In addition, expert broad-based knowledge is used to troubleshoot integrated applications suites, services running across hybrid network architectures, fiber equipment & tools, virtualized servers or desktops, load balanced web farms, firewalled VPNs, etc.
Leadership and Supervisory Duties
- Lead, supervise, and assist Telecommunicators with call-taking and dispatching duties. Create a positive and supportive work environment that fosters inclusion and belonging for all people.
- Plan, organize, and supervise staff, including assisting in developing and implementing work programs, plans, processes, systems, and procedures to achieve performance measures and the mission and goals of the department.
- Schedule and assign work duties and responsibilities including prioritizing and developing work plans, ensuring that the dispatch center is appropriately staffed. Manage overtime and leave requests and maintain accurate records.
- Provide oversight related to performance and certification requirements and personal development goals for staff. Monitor performance and provide coaching and mentoring for improvement and development. Evaluate performance and complete quarterly and annual performance reviews; take corrective action and recommend discipline, as necessary.
- Oversee and provide support to training teams. Coordinate interdepartmental training of Telecommunicators and serve as a designated Communications Training Officer (CTO), when assigned. Coordinate, assist, and train Telecommunicators in the operation of the OHSU communication system, instruct employees on policies and procedures, the use of maps, and the proper use of communications equipment, including a computer.
- Respond to inquiries and complaints by investigating concerns. Initiate and manage investigatory processes for policy violations, including making digital audio recordings and other records for internal processing. Ensure appropriate chain of command is followed.
- Coach and counsel employees on performance issues, provide corrective action (e.g., counseling, verbal warning, written warning, etc.) to employees, and refer for follow-up action as appropriate. Identify exemplary performance and provide appropriate recognition of good performance, including making recommendations for commendation.
- Ensure adherence to any applicable collective bargaining agreements and the management of associated grievance procedures as assigned.
- Support and assist with implementing department policies, procedures, management decisions and directions to meet the overall mission and vision of OHSU and the Public Safety Department. Develop and revise operational policies and procedures specific to the Dispatch and Emergency Communications Center. Ensure the center is in strict compliance with federal, state, and local laws and regulations, as well as with departmental policies.
- Ensure technical equipment is available and operational at all times. Prioritize repairs/maintenance, schedule equipment for repair/maintenance, and coordinate replacements for malfunctioning equipment.
- Provide feedback to the Dispatch and Emergency Communications Manager in reference to department activities and their impact on the OHSU community and feedback to upper level management.
- Oversee and maintain records systems including preparing research documentation for digital recordings and electronic reports. Oversee the development and dissemination of reports from CAD/LERMS, court, and user investigations and prepare documentation for program and equipment improvements and upgrades.
- Aid in recruitment, selection, and hiring of new staff (including informing position descriptions), as needed.
- Act as an on-call point of contact during non-working hours in addition to and/or in rotation with the Dispatch Manager for emergent supervisory needs.
- Serve as a link between agencies and departments during incidents involving multiple jurisdictions. Act as a liaison between the Emergency Communications Center and other departments, outside agencies, businesses and the general public.
Telecommunicator Supervisor Responsibilities
- Receive emergency and non-emergency telephone calls. Process and evaluate the information received quickly and accurately, and provide assistance and reassurance to callers.
- Utilize a computer aided dispatch (CAD) system to accurately enter public safety and maintenance related information as it is being received by phone, radio, and alarm systems. Utilize a CAD system to record and maintain unit status of on-duty personnel, equipment, and resources.
- Determine, select, and assign appropriate response based upon the nature of the incident, the status of units in the geographical area, and applicable protocols, policies, and procedures.
- Operate and monitor two-way radio communications equipment and radio paging systems in order to dispatch law enforcement, fire, medical/EMS, and other non-emergency units.
- Perform checks on persons, vehicles, and property using sensitive and restricted law enforcement information systems. Record events and actions taken.
- Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties (e.g., CJIS, LEDS, HIPAA, etc.).
- Interact by phone, radio, or in person with OHSU community members relative to service information, signing out of keys to facilities and contractors, and using access control systems.
- Receive, dispatch, and document requests for maintenance assistance by telephone, radio, alarms, or walk-in traffic.
$10K Hiring Bonus if candidate starts in this position by July 1, 2024 and candidate is eligible. Relocation Assistance also available.
- Partners with others to develop a department strategic plan that aligns with the division strategic plan and nursing’s vision.
- Collaboratively formulates department objectives, goals and specific strategies related to initiatives.
- Develops short and long-term goals that identify the target conditions.
- Coordinates the implementation of interventions to meet department-level goals.
- Communicates, implements, and evaluates the unit strategic plan.
- Partners with others to enhance healthcare and, ultimately patient care through interdisciplinary activities, such as education, consultation, management, technological development, or research opportunities.
- Applies systems theory with an understanding that how parts of a system relate to the overall system.
- Maintains knowledge of current nursing practice and the roles and functions of care team members (e.g. charge nurse, code team, RRT)
- Evaluates staff’s competency and intervenes to optimize performance and ensure safe, quality, effective and efficient patient care. Leads and practices patient/family advocacy and promotes patient-centered decisions and outcomes.
- Maintains visibility and open communication with the staff and department leadership
- Communicates plans and decisions to department staff and other stakeholders.
- Achieves financial targets: Manages productive, non-productive and premium pay to optimize performance goals.
- Collaborates with the Professional Practice Leader to prioritize and allocate resources for department/division level education & practice priorities.
- Develops innovative solutions and applies strategies to obtain appropriate resources for nursing initiatives.
- Promotes activities that inform others about cost, risks, and benefits or care, or of the plan and solution.
- Uses evidence-based leadership to promote desired behaviors
- Develops a high-functioning workforce in collaboration with the department leadership
- Recognizes and rewards exemplary professional practice
- Mentors and coaches staff in an ongoing and progressive manner
- Monitors and evaluates the application of practice standards
- Collaborates with department leadership to facilitate behaviors that impact safety, quality, patient satisfaction, and employee satisfaction.
- Collaborates with the PPL to Identify individual practice issues, develops improvement strategies, and evaluates performance for all nursing staff on assigned units.
- Develops the department/division quality plan in collaboration with the unit’s formal and informal leaders.
- Utilizes data to identify areas for improvement based on assessment and current states.
- Monitors and uses data to determine patient care quality improvement objectives.
- Evaluates the practice environment and designs and implements quality improvement strategies to ensure nursing sensitive outcomes meets or exceeds established goals.
- Engages staff in department initiatives.
- Evaluates the impact/benefits of organizational, nursing, and department initiatives.
- Identifies areas of risk and makes suggestions for reducing risk and improving outcomes.
- Trends and investigates concerns and errors to understand the root cause of occurrences of errors or adverse events and success.
- Communicates learning to disseminate best practices.
- Supports workflow processes that builds a culture of safety.
- Uses current research findings and other evidence to expand clinical knowledge, enhance role performance, and increase knowledge of professional issues.
- Evaluates practice in relation to the professional practice standards and existing evidence.
- Promotes clinical nurses’ translation of theory, scope & standards into practice to exercise autonomy and decision-making authority
- Advances practice excellence by communicating a clear and consistent message about the ownership of role and standards -based professional practice.
- Engages in informal and formal processes of giving and seeking feedback regarding role performance from individuals, professional colleagues, representatives, administrators, and others.
- Mentors and supports others to access resources for their professional development.
Screen patients for and obtain/record patient’s chief complaint, take accurate history of illnesses/surgeries (Ophthalmic and General), past ocular history, family history, drug allergies, and medications. Assist physician with completing/transferring patient information to the patient problem list as required per JCAHO. Perform ophthalmic testing as appropriate per patient. This includes but is not limited to checking/documenting distance and near vision in adults and children with and without correction, clearly determining from patient history if the patient is needing new glasses on any given visit. Pupillary assessment to rule out afferent defect and to check pupil size (rule out asymmetry), corneal curvature, corneal pachymetry, corneal topography, color vision testing, must be proficient in performing lensometry including reading lenses with multifocal and progressive adds, power of sphere, axis of cylinder and cylinder power, and orientation of prism and measurement of interpupillary distance. Perform applanation tonometry, and utilize Tonopen (noncontact tonometry) to check intraocular pressure. Perform confrontation visual fields. Must be proficient in refractometry and auto refraction, fogging with astigmatic dials, cross cylinder refinement and measurement of accommodation. Must be able to perform cover/uncover test, alternate cover test and quantify strabismus. Must be able to document ocular motility, presence of strabismus or nystagmus. Must be able to perform Worth 4-dot test and Stereopsis test. Must be able to test near point of convergence, ductions, versions and vergences. Must be able to perform Potential Acuity Meter testing, Glare Testing. Instill dilating and other ophthalmic drops per physician’s instructions.
Perform calibration of automated and non-automated perimeters. Maintain a working knowledge of computerized visual field programs, and be able to perform Amsler Grid testing. Maintain a working knowledge of disease processes that may affect the visual pathway and resultant changes in the visual field due to these disease processes in order to adequately perform Goldmann (non-automated) perimetry (central and peripheral). Perform SITA and Standard Humphrey (automated) (central and peripheral).
Assist doctors during examination as needed. Apply eye dressings, protective shields and dispense medications as directed by the physician. Provide patient instruction, education and assistance as required. Always be willing to assist patients in clinic areas. Per standard guidelines, clean exam lanes and minor surgical instruments. Prepare for the sterilization process, either sterilizing instruments utilizing the sterilizer in the Minor Surgery Room per guidelines or preparing instruments to be sent for sterilization. Responsible for room maintenance including periodic cleaning of exam lanes. Keep rooms stocked with appropriate instruments, as well as necessary ophthalmic drops, per physician’s direction.
Other duties: Take ‘tech calls as needed to assist front desk scheduling team, refill pharmacy requests as per physician guidelines; fax/send glasses prescriptions as indicated. Set up ophthalmic examination rooms, stock supplies as necessary, perform minor repairs and triage to Clinical Engineering or outside vendors as necessary. Maintain instruments and be able to clean and properly sterilize items. Maintain ophthalmic exam rooms and ensure rooms are stocked, and have appropriate paperwork, and are orderly and clean. This includes periodic cleaning of trial lenses and examining lenses, ordering of linens and medications from pharmacy. Open examination rooms in the AM and close in the PM (if clinic completed). Provide administrative assistance and support as required, assist in pulling patient charts and making appointment reminder phone calls as necessary. Duties include enlisting translators when necessary, procuring presurgery history and physicals from primary care physician’s offices, verifying patient insurance information, obtaining insurance authorizations/referrals where indicated, and handling faxes/calls for pharmacy requests. Being aware of patient’s financial/insurance status (pay scale if patient is self insured, and insurance coverage where valid) in the OHSU demographic database. Assisting physician in filling out forms such as Commission for the Blind forms and forms regarding the visual impairment of patients, and other such forms. Learn computer applications (scheduling, order entry, etc.) used in the clinic and achieve understanding of insurance authorization process. Assist in other clinic functions as necessary, including making appointments, preparing charts, answering phones or any other general duty as needed. Exhibit initiative and teamwork in performing all daily tasks.
Skills Maintanence: Participate in continuing education courses and activities. Have knowledge of and be able to practice JCAHO clinical guidelines. Demonstrate competence in all required skills during yearly skills evaluation.
Certification: Participate in continuing education courses and activities, maintain current JCAHPO certification. Have knowledge of and be able to practice JCAHO clinical guidelines. Demonstrate competence in all required skills during yearly skills evaluation.
Customer Service: Provides high quality customer service to patients, OHSU faculty and referring providers, to include PCPs and their office staff, insurance providers in requesting referrals, and co-workers and staff as well as setting an example in training new employees. Maintains a high standard of patient interactions skills and is exemplary in addressing patient complaints when necessary.
Participation in the Cash Handling Process: On an as needed basis, be able to perform routine front/back office duties to include billing, quoting of deposits, co-payments and payments per all CEI and OHSU guidelines and processes.
As a member of the Department of Neurology, this Advanced Practice Provider (APP) will report to the Section Head for Sleep Medicine.
Responsibilities will include:
100% Clinical – work as a clinician within Neurology Department in the Sleep Medicine Clinic; expected to conduct 8, 4-hour clinic sessions/week.
- Evaluate and treat patients with sleep disorders, primarily obstructive sleep apnea as well as other conditions such as insomnia, hypersomnia disorders, and restless leg syndrome.
- Recommend adjustments of CPAP and other PAP (positive airway pressure) devices to patients.
- Provide support/suggestions to assist patients with therapy compliance.
- Help create and develop a stimulator implant program, as well as provide post-implantation follow-up care
- Work jointly as a team with our MDs, APPs, technologist, and support staff.
- Educate patients and empower them to participate in their treatment plans.
- Attend department and section meetings as recommended by the Medical Director.
As a teaching facility, the APP is expected to teach medical students and residents in the clinical setting as well as through assigned lectures to be given during the course of the year, per supervisor approval. Participate in the department needs in area of expertise, attend meetings, serve on committees as directed.
Maintenance Management and Reporting
- Develop and maintain accurate picture of regulatory compliance. Collect applicable regulatory data from building owners / vendors, and store in an easily accessible location.
- Continuously monitor and improve service quality and efficiency, including regular building rounds, process auditing, and customer feedback. Developing routine maintenance programs to maintain and improve the physical environment of spaces.
- Meet with customers (internal, external and across missions) regularly to discuss positive and constructive customer service feedback.
- Coordinate contracted efforts, including coordination and communication with affected customers, follow-up on contracted work to ensure high quality project completion, and review of invoices to ensure appropriate billing.
- Coordinate maintenance and operations in compliance with all applicable codes, standards and policies; including, but not limited to CMS, OSHA, and authorities having regulatory jurisdiction.
- Maintain accurate asset inventories of equipment and systems at each clinic site.
- Work, and align with Marquam Hill Healthcare Facilities Team to ensure polices, procedures are being followed.
- Communicates frequently and proactively with stakeholders including but not limited to: status of repairs, scheduling of vendor visits etc., impacts, and risks. Engages customers in overcoming obstacles and takes ownership of risk mitigation and escalates issues appropriately.
Safety and Compliance Management
- Directs contractors and internal staff to administer safety procedures and enforce them in the field. Delivers a safe work environment for the field craft. Uses OHSU and OSHA safety requirements to prevent incident and injury.
- Enforces safety rules and policies.
- Request physical environment documentation from property managers on a quarterly basis. Report up deficiency to Director of Facilities and Campus Planning..
- Continuously be prepared to provide documentation and answer questions for the authority having jurisdiction (i.e. DNV) for regulatory compliance
Continuous Process Improvement
- Suggests, promotes and sustains process improvement initiatives throughout all levels of the department. Looks for opportunities to learn new techniques and methods that will improve efficiency and quality.
- Stay current on regulations, codes and standards associated with healthcare facility maintenance, including networking with peer facilities.
- Attend departmental meetings and training.
- Work with Healthcare Facilities Manager to develop and accomplish professional development goals.
The duties of this position include:
Clinical Activities: The primary expectation is the provision of full-scope clinical midwifery services to patients in the faculty practice in the ambulatory and inpatient settings. The Nurse-Midwifery faculty practice provides 24/7 coverage, including day shifts, night shifts, weekends, and holidays.
Educational Activities: The clinical education and supervision of graduate Nurse-Midwifery students (and other students, such as Family Nurse Practitioner students, as approved by the Program Director and Practice Manager) in the provision of the services to patients of the Nurse-Midwifery faculty practice. In the practice environment, teaching occurs concurrently with clinical activities.
Service Activities: as assigned by the Practice Manager
Scholarly Activities: Not required
Administrative Activities: as assigned by the Practice Manager
Other Activities: as assigned by the Practice Manager
- Provides quality real time 2D, 3D, M Mode and doppler applications to acquire images with accuracy and efficiency, using optimal skills and knowledge of equipment.
- Documents and demonstrates knowledge and skill to evaluate normal /abnormal anatomy and any related pathologies for presentation to Radiologist.
- Demonstrates knowledge and skill in ultrasound physics.
- Exercises responsible judgment in recognizing and reporting significant situations relating to patient care.
- Performs portable procedures when needed.
- Prepares and instructs the patient for the diagnostic study using age appropriate communication skills.
- Optimizes each image during the examination to obtain the highest quality study with the least discomfort to the patient.
- Must be able to perform all ranges of exams after completion of technical competencies.
- Assists the physician in invasive and/or specialized procedures, such as amniocentesis, needle biopsy, localizations, and tumor masses, as directed.
- Continues to stay current in regards to new US technology hardware and software upgrades.
- Verifies complete documentation of all pertinent information to provide accurate and timely service to customers.
- Verifies and initials orders in patient chart, Responsible for correctly identify patients by complying with Imaging dept. Patient Identification Policy.
- Labels images completely with patient demographics, position or other required documentation.
- Follows through with all aspects of scanning duties in order to provide efficient and timely completion of examinations with correct data entry, begin and complete with correct billing and verification that images are in PACS.
PERSONAL & PATIENT CARE & SAFETY
- Provides for personal and patient care and safety using professional judgement in accordance with written standards to avoid injury to self and others.
- Responsible to adhere to all established JCAHO National Patient Safety Goals, and report errors or unsafe conditions to supervisor and the OHSU Event Reporting (Patient Safety Net).
- Follows universal precautions for blood and body fluids, protecting patients and staff.
- Works in a safe manner by maintaining a clean work environment.
- Identifies and reports any issues for ergonomic improvement to supervisor.
Reports injuries to supervisor.
- Work collaboratively with interdepartmental staff to maintain all child life gaming technology.
- Investigate, acquire and implement new technologies as funding is available to do so.
- Develop and implement adaptive technologies as funding allows.
- The Patient Technology Specialist will provide gaming experiences for patients and families in Doernbecher Children’s Hospital (9S, 9N, 10N, 10S, 10C and ED) in the respective playrooms as warranted and at bedside.
- The PTS will assist OT, PT, and Child Life with therapeutic interventions using VR, gaming and adaptive technologies.
- Develop and implement quality improvement project to highlight the therapeutic benefit of gaming in the DCH Pediatric ED.
- Educate CL Staff on how to use video gaming technology/systems.
- This includes one on one and group presentations to child life and multidisciplinary staff.
- Administrative Duties
- Participates in training/continuing education
- Participates in networking events
- Communicates effectively in writing and verbally with OHSU staff, community partners and donors.
- Develops and maintains liaisons with community donors.
- Completes OHSU mandatory trainings.
The Senior Trainer position supports the educational and staff development needs of OHSU Healthcare by providing training and support on the use of our Integrated Health Record, Epic. This requires a coordinated and collaborative approach with multiple departments, including our Information Technology Group (ITG), Clinical Informatics Department (CID), Patient Care Services Division (PCSD), Professional Services, Pharmacy and Laboratory, among others. In particular, the person in this position works closely with the Medical Directors, Nursing Informatics, Professional Practice Leaders, other Epic Trainers and OHSU partners/ affiliates to ensure that staff use EpicCare to maximize the delivery of quality patient care.
Enhancement and ongoing evaluation of OHSU’s Export Compliance and Management Program to ensure compliance with applicable laws, rules, and regulations. This includes serving as a resource to offices (such as HR, Office of International Affairs, Purchasing and Contracts, Research Development and Administration) tasked with determining whether a person, entity, or item is subject to export controls. Serve as a consultant and content matter expert to OHSU Logistics to provide evaluation of international shipments for export compliance requirements including Schedule B and ECCN classification, EEI filing, and license determinations
- Advise staff and management when travel restrictions relating to the export control regulations such as traveling with devices (laptops, cell phones, etc) apply. Conduct reviews of all international travel to ensure compliance with regulations, including screening in Visual Compliance
- Implement and administer export controls systems and maintenance of the OHSU export controls web page.
- Oversee all employee, student, volunteer, PO Externals, and vendor export compliance screening
- Oversee education including development, preparation and publication of training materials, presentations, compliance policies and operating procedures.
- With supervision, primarily provides academic support to other students through tutoring in one-to-one or small group settings.
- Maintains records related to tutoring accurately and with confidentiality.
- Communicates effectively with faculty in the Academic Success Center to support the academic success of student clients.
- Assist pharmacist through performance of the following technical support activities:
- Computer order entry of inpatient and outpatient orders.
- Filling unit dose medication orders.
- Select ordered medications from inventory to fill new orders or to provide 24-hours medication for distribution to patient's room.
- Answering telephone, filing, billing / crediting and medication profile maintenance.
- Load and refill medications into automated dispensing cabinet stations.
- Prioritize labels from new orders to assure that product is delivered to label location at least one hour prior to label due time.
- Organize and restock work areas during and prior to end of shift, and remove expired medication.
- Round to nursing locations; deliver items and remove excess and discontinued oral dosage and injectable dosage units from patients’ bins and refrigerators and return to pharmacy for action.
- Perform Unit Dose functions including:
- Tube medications from pharmacy to hospital and clinic areas.
- Repackage medications for unit dose dispensing; maintain and replenish stock for emergency trays and kits.
- Return medications to stock and perform credits.
- Record refrigerator temperature daily.
- Process narcotics for removal from pharmacy inventory and order replacements as needed.
- Maintain barcode medication integrity by ensuring medications are barcoded before leaving the pharmacy.
- Maintain manufacturing logs and documents to ensure compliance with regulatory agencies.
- Perform other technician duties as assigned based on operational needs.