The Laboratory Animal Technician – Equipment Sanitation Technician is the first level of a three-level series. At this level, this position is focused on providing husbandry, healthcare and research support for laboratory animals maintained at the ONPRC. This position will learn and master the ability to perform the manual and technical tasks directly related to the care of, and research support for the use of, laboratory animals. This includes safely performing basic animal husbandry and animal handling, healthcare procedures, including but not limited to feeding and sanitizing procedures, animal capture and restraint, administration of medications, and the collection of body fluids and tissues.   The area of work assignment and specific tasks will vary, depending on animal population and care requirements, service requirements, staffing needs and the individual’s knowledge. The Animal Resources & Research Support (ARRS) houses approximately 4600 non-human primates, and approximately 2500 small laboratory animals, on a daily basis. The animals are housed in 8 buildings and 17 outdoor enclosures, on the ONPRC/OHSU campus. There are approximately 60 employees who are responsible for providing care of research animals.   The successful candidate for this position will have basic knowledge for the care of animals, demonstrated by experience with household pets, farm, or 4-H animals. This position requires the ability read, write, and follow oral and written instructions, as well as having the ability to communicate effectively in oral and/or written formats with both technical and professional staff.   Some duties will require working outside in inclement weather and daily work may involve moving on wet and/or slick surfaces, through narrow corridors between rows of cages, and climbing stairs to corral observation towers. There is risk of exposure to zoonotic agents through injury, by direct contact with animals or their tissues and body fluids, or by contact with equipment contaminated by animals or their tissues and body fluids. Some work duties may also include risk of exposure to potentially hazardous chemicals and sanitizing chemicals.   Candidates should have the ability to carry and lift up to 50lbs; lift objects weighing approximately 42lbs to shoulder height, and be able to perform the essential functions of the position with or without accommodation.   If you are a problem solver, have the ability to multi-task, be self-directed, and pay attention to details, this is a great position to start your career path in OHSU!  

Administrative Coordination and Support: - External and internal point of contact for ORH, including answering phones when onsite, checking messages not less than three times per day when working remotely, and monitoring the ruralweb mailbox every day, forwarding emails to the appropriate staff. - Coordination of order supplies necessary for departments, including maintaining inventories. - Write meeting minutes, as tasked by team - Maintain department electronic calendars, screen and schedule appointments, coordinate scheduling of meetings, conferences, retreats, including scheduling rooms, room set-ups and catering. For virtual meetings, trainings, and conferences, set up webex meetings or webex events as appropriate, and coordinate registration and attendance process; edit recordings of such meetings, trainings, and conference sessions and coordinate their posting on the ORH website. Coordinate the process of speaker slides and biographies, adding ORH wrap slides, and working with Communications Coordinator to post on ORH website. Coordinate the process of announcing and issuing scholarships to ORH conferences. - Review and provide copy editing for ORH newsletters as requested, working with the Communications Coordinator. Monitor ORH website for grammatical errors, expired or broken links, and consistency. Proofread grant applications. - Collaborate as requested with other OHSU Outreach Mission areas (e.g., Center for Diversity and Inclusion, Scholars for a Healthy Oregon Initiative, Campus for Rural Health, Office of Learner Placement and Housing, AHEC) - Perform a variety of tracking and reconciliation duties, including monitoring and updating contact databases in coordination with appropriate staff. - Ensure that webinar registrants are entered into such databases as well as ORH electronic communication systems. - Make decisions based on advanced knowledge of OHSU policies and procedures. - Maintain departmental files (paper and electronic) - Assist in the distribution of quarterly reports to Critical Access Hospital (CAH) Quality staff and CEOs, and to certified Rural Health Clinics (RHCs). - Coordinates and implements the entire administrative process for conducting outreach to CAHs, RHCs, and other entities served by ORH at regular intervals to ensure accuracy of relevant database information. - Coordinates and implements the administrative process for program staff’s special projects as needed. Compiles and tabulates statistical information on request. Coordinates administrative work for ORHA. - Acts as Kronos primary timekeeper. General Finance: - Create and send external invoices. Prepare journal entries, disbursements, and employee and non-employee travel reimbursements, on GL and foundation accounts. - Submit employee expenditures in iExpense, prepare Pcard reconciliations, and receive funds on purchase orders. Reconcile all Pcard charges within 4 days of posting and report to supervisor if reconciliation is impossible because of lack of documentation. - Work with departments’ FA to ensure expenditures are charged to the appropriate account.

The Accounting Specialist position supports the accounting processes and financial management of the Department of Molecular and Medical Genetics in coordination with the Finance & Accounting Analyst and under the supervision of the Financial Manager.  This position will be primarily responsible for transactional tasks and routine financial processes for university, sponsored project and foundation funds as well as researching and resolving accounting discrepancies and issues.    Key Responsibilities include: - Procurement card acquisition, tracking, and reconciliation in iExpense - Preparation, submission and tracking of various financial forms including journal entries, check requests, transfers, etc. - Monitor payroll funding and process labor distribution changes and retroactive adjustments as instructed by finance team - Process stipend forms & tuition/fee billing - Process Internal Billing (IBS) charges and external invoicing - Data entry of expenditures for tracking and reconciliation purposes - Reconcile revenue and expense transactions - Trace and investigate potential transaction errors and take corrective action - Verify PO encumbrances, clearing and closing as necessary - Support contracting processes as needed - Understand and apply OHSU policies and procedures - Work with appropriate offices at OHSU (CFS, A/P, Purchasing, etc) to accomplish tasks and resolve issues - Provide backup support for travel/other reimbursements, purchasing and receiving of lab & office supplies/equipment - Other various tasks including data entry, data queries, account set up, reporting, filing maintenance and other special projects as needed

Strategy: Provide early and consistent input into large scale HR and/or organizational initiatives, identifying issues before they impact the organization and advising on appropriate course of action. With strong understanding of organizational contexts, work with key stake holders to offer innovative and integrated HR solutions to processes that translate strategy into tactics. - Partner with senior leaders to define and design strategic initiatives. - Align HR strategies and practices with organizational strategies. - Lead organizational redesign process in partnership with Organizational Development/Effectiveness team. - Champion the organizational culture of DEIB (Diversity, Equity, Inclusion and Belonging), and promotes our vision to achieve a people-first culture. - Communicate policies and procedures to employees. - Anticipate and prevent future problems, taking initiative within role. - Anticipate leadership gaps and build action plans to address. - Understand business level metrics, use data to forecast current and future needs. - Work with leaders to translate early-stage concepts into actionable plans. Talent Development: Collaborate with the Learning & Talent/Organizational Development team to curate resources and opportunities that develop common competencies and skills. - Lead talent review process in customer areas, support development and succession planning. - Onboard leaders, including running New Leader Accelerations with teams. - Help leaders understand and action plan around Employee Engagement Survey. - Be well versed in survey-related data points, and provide coaching to leadership. - Understand and practice change management skills. Assist leaders by acting as coach and leading teams through change. Other Key Partnerships/Processes: - Lead and support client areas to achieve key Diversity & Inclusion metrics. Including involvement and coaching of local diversity councils and initiatives. - Review HR-related policies, provide input in creation and policy updates. Act as a resource for managers and employees regarding policy interpretation. - Partner with Talent Acquisition (TA) on department Workforce Planning. Participate in recruitment planning and process for roles at the Management level and above. - Drive engagement initiatives and understand benefit and wellness plans. - Lead compensation change initiatives with customers. Partner with Compensation team to resolve concerns brought forward by the organization. Lead work around reorganizations, reclassifications, job description reviews, resolves issues, and communicate changes to leaders. - Employee Relations: Partner with Advice and Counsel Center (ACC) on performance and departure issues, especially at higher levels in the organization, and in areas with high level of turnover. Partner with ACC members with high-risk cases. Review issues and metrics and advice as to trends and needed remedies. - Other duties as needed and assigned by the organization.

- A postdoc position in cancer immunology is available in the lab of Dr. Megan Burger at the OHSU Knight Cancer Institute. We seek an enthusiastic and dedicated Ph.D. scientist with experience in immunology and/or cancer biology and mouse models to join our team.   The Burger Lab is focused on uncovering factors regulating T cell responses against cancer to inform the design of next generation cancer immunotherapies. We utilize genetically engineered mouse models of lung cancer paired with novel genetic tools and single-cell analysis platforms, including high dimensionality flow cytometry, single-cell RNA-sequencing, and spatial profiling to deeply investigate tumor-immune crosstalk. Mechanistic studies and preclinical immunotherapy trials in mice are complemented with analysis of human samples to facilitate potential translation of our findings to the clinic.   We are looking for a postdoc to lead projects in one of three areas: 1) antigen-driven dynamics of the T cell response and cancer vaccine strategies, 2) tumor-intrinsic mechanisms of T cell evasion, or 3) lymphocyte networks and spatial regulation of T cell responses to immunotherapy. More information on our research and relevant publications can be found at our website: https://www.ohsu.edu/school-of-medicine/burger-lab.       The postdoc will work collaboratively with Dr. Burger to develop research directions and will independently drive project aims. The ideal candidate will have experience working with mouse disease models, extensive expertise in basic cellular and molecular biology techniques, and some experience with immunological assays, including flow cytometry, adoptive cell transfers, ELISA, etc. We seek a creative and pioneering individual interested in applying a multidisciplinary approach to their work, incorporating cutting-edge mouse genetics, transcriptomics and spatial profiling technologies. The candidate should also be a team-player with interest in collaborative work within the lab and across the institution and mentorship of junior personnel.   In addition to scientific training, the postdoc will receive personalized mentorship in developing career goals. Guidance will be given in posing research questions, project management, scientific writing, public speaking, network building, leadership, and mentoring. The postdoc will have opportunities to present their research at internal research-in-progress seminars and will be able to attend at least one national scientific conference per year.   The candidate should have no more than 1 year of prior postdoctoral experience, and will be expected to compete for internal and external fellowship funding. Applicants should upload a cover letter describing your relevant qualifications, future research and career interests, and expected start date; CV; and names and contact information for three references.

The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.

This position is responsible for managing efforts at the direction of UME leadership and the assessment team director in supporting the development and operation of student assessment and program effectiveness within the UME program. This position will independently manage activities regarding student assessment, to include multi-model assessments, Entrustable Professional Activities (EPAs), competencies, and threads across all phases of the MD program. Responsibilities will include the tracking of student progress in a  competency based curriculum. Provide analysis of statistical and psychometric data for review by UME leadership, the assessment director, and all other interested stakeholders. Coordinate assessment resources for learners, teaching faculty, and educational leaders in UME. Be able to handle confidential information in a time sensitive manner.  The position will be responsible for implementing procedures related to student assessment at the direction of the UME Assessment Director, UME leadership, in coordination with other members of the assessment team and, when appropriate, TSO. The position will work with UME leadership on academic program reviews, assessment planning, training and scheduling of proctors for UME exams as well as reporting and evaluating program effectiveness to support a continuous quality improvement process.  Liaise with NBME, ExamSoft, and other assessment platform representatives to problem solve. 

$49.16 - $78.18 per hour, depending on degree and experience   Hiring Bonus up to $12,000 DOE and Relocation Package Available. Must begin work by March 31, 2024 to qualify.   This position also comes with great benefits! Some highlights include: - Comprehensive health care plans. Covered 100% for full-time employees and 88% for dependents - $25K of term life insurance provided at no cost to the employee - Two separate above market pension plans to choose from - Vacation: 192 to 288 hours per year depending on length of service, prorated for part-time. - Sick Leave: 96 hours per year for full time - Holidays: up to 64 holiday hours per calendar year (employees accrue .0308 holiday hours for each hour paid. - Substantial public transportation discounts (Tri-met and C-Tran) - Tuition Reimbursement program - Innovative Employee Assistance Program (EAP) including extensive wellness resource   The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture. - Scientist - - Evaluates knowledge of self and others: - Evaluates own knowledge and nursing practice in relation to professional practice standards and evidence-based knowledge; identifies areas of strength and professional growth; sets and achieves professional development goals. - Evaluates knowledge and nursing practice of peers, recognizing strengths, providing constructive feedback and maintaining caring and compassionate relationships - Identifies complexities within OHSU systems and participates in identifying and resolving work flow barriers to effective, efficient, and fiscally responsible care delivery. - Evaluates patient outcomes against quality goals or benchmarks.   Promotes innovation through participation in data collection, data analysis, evidence-based performance improvement plans, nursing or interdisciplinary research, and education about change methods.  - Leader - Uses an evidence-based decision making process to determine the patient’s priority goals and care activities in relation to: - Nursing’s independent scope of practice (safety, comfort, hygiene, restorative measures, and health promotion) - The interdisciplinary plan of care - Documenting decision making in the patient’s plan of care and hand-off  communication - Protects and advocates for patient safety, health and wellbeing: - Communicates and formally reports concerns and/or seeks change where individual or institutional behavior in the practice setting jeopardizes the well-being of patient, families, or team members. (e.g. Patient Safety Net report, chain of command). - Speaks up and intervenes when an individual’s actions or practice is not in alignment with patient safety. The nurse speaks directly to the responsible party, and takes responsibility to support those who identify potentially questionable practice. - Keeps the patient as the focus  when exercising judgment in accepting responsibilities, seeking consultation, and assigning activities to others who carry out nursing care: - Assigns or delegates tasks based on the needs and condition of the patient, potential for harm, stability of the patient’s condition, complexity of the task, predictability of the outcome, availability to monitor and supervise, and competency of the individual being delegated to. - Allocates resources based on identified patient and family needs - Speaks up immediately about concerns regarding assigned responsibilities - Practitioner - Acts as a patient advocate by partnering with the person, family, significant others, and caregivers, as appropriate, to implement and evaluate the plan of care.  Assures that the plan is aligned with the patient’s physical, spiritual, and psychosocial goals, initiating changes as appropriate. - Delegates and supervises tasks consistent with other caregivers’ scope of practice, adhering to standards, regulations, and role expectations including self-care and collaborative teamwork. - Delivers care in a manner that preserves and protects patient autonomy, privacy, dignity, confidentiality and rights. - Implements direct and indirect nursing care consistent with evidence-based practices, hospital policies and procedures, and scope and standards of practice. - Knowledge Transfer - Develops a therapeutic relationship with patients and families, effectively transfers information about disease, health and recovery, Engages patients and families in decision-making about the plan of care.   Evaluates capacity for self-care and addresses concerns about transition to next level of care, different healthcare facility or home. - Communicates evaluation of patient’s stability, progress, discharge plan and recommendation for continuity of the medical and nursing plan to other members of the health care team, including through accurate and timely documentation of the patient’s electronic record. - Effectively transfers knowledge to other members of the team to support the safety of their practice (e.g. educating students, precepting, in-services, giving and receiving feedback during handoffs).  Seeks knowledge from other members of the team to ensure safety of own practice.  Engages in collaborative and effective decision-making with other members of the team while maintaining caring and compassionate relationships. Department Specific Working Conditions: - Requires ability to push patient in a stretcher around corners throughout the shift. - Requires the ability to ride the aerial tram throughout the day - Requires the ability to work in a dark procedure room. - Requires weekend, holiday, and after hours call and ability to report to work within 30 min of being called – not required for Resource Nurses. - Ability to stand up to 4 hours without sitting - Ability to tolerate moving throughout entire shift. - Ability to wear up to 20lbs of leaded aprons for 4 hours. - Ability to move and turn sedated patients using provided safe patient mobilization devices. - Must have the ability to apply and maintain manual pressure to femoral arterial and venous access sites. - Must be able to perform the essential functions of the position with or without accommodation

Development of analytical processes and tools that lead to effective strategic decision regarding opportunities in specific markets and across OHSU Health.  Collaborate with the Office of Payor Strategy functional areas such as health plan services, managed care, and other value-based contracts and payer strategies that result in an increase in population served, smart growth and improved margins.   ESSENTIAL RESPONSIBILITIES: - Value Based Incentive Contract Development and Reporting: Implement a process and structure to identify budget and record actual performance and dollars managed care contracts with Value-Based incentive provisions. Schedule, produce and distribute ‘standard’ reports in agreed upon schedule and format. Measure, track and report performance for the system. Collaborate with Population Health Management and other OHSU clinical and financial teams regarding preferred incentive metrics and reporting. - Financial Pro-Forma Development: Manage the process to develop and assess financial proformas for contemplated risk arrangements. This includes ensuring proformas present realistic achievable results supported by clear documented assumptions traced to a valid agreed upon source.  - Financial Pro-Forma Assessment: If implemented, periodically compare actual results to agree upon financial proforma to identify variances and opportunities. - Document Payer Risk Business Case Model: Document the overall Business Model for the assessment of managed care risk and strategic opportunities. This document will formulate the structure, areas of focus, data needs, methodology, key business questions and expected results. - Acquire and Maintain Data Sources and Data Bases: Ensure the defined databases are current and accurate so they can be used to answer business questions with a high degree of confidence. Includes the review and maintenance of tables, review and audit of key processes. - Provide Trustworthy Data: Implement approach to ensure data integration processes for business analysis. Audit within specified tolerances to source systems. Resolve data quality problems and work to improve data integration process. - Provide Business Insights: Financial Performance, Enrollment trends and general market-based research to inform Managed Care negotiations. MAJOR RESPONSIBILITIES: - Develops, manages and maintains payer performance analytics and reporting tools for OHSU Health’s value-based Managed Care contracts. - Identifies and analyzes trends in data reported to optimize payer performance opportunity capture. - Facilitates the coordination of internal resources and processes to operationalize payer performance objectives. - Combine clinical, financial, market, and other operational information to inform business plans and maximize strategic insights. - Build and validate financial proforma analytic models to inform business decisions. - Conduct customer research, competitive research, financial and cost analysis and develop business plans with full proformas. - Develop new research and analytic tools that provide insights to inform strategic decisions in the era of health care competition - Promote mission and values of OHSU Health System - Other responsibilities as they develop. KEY CONTACTS: - Senior Vice President / Chief Payor Strategy Officer - Senior Vice President / Chief Financial Officer - Chief Medical Officer, OHSU Health Plan Services - Chief Administrative Officer, OHSU Health Plan Services - Vice President, Managed Care Strategy - Sr. Director, Payor Strategy - Director, Managed Care - Director, Primary Care and Population Health

Facilitate and coordinate the daily operation function of the CCMC follow- up team. To include but not limited to: - Monitor Follow-up WIP levels. Develop a specific action plan to ensure that the Follow-up WIP goal is met by the end of each week. - Review and work the Managed Care and Commercial High Dollar Delinquent Report to ensure prompt resolution through summary tracking documents and Patient Business Services manager emails weekly. - Review Managed Care and Commercial A/R levels and aging’s weekly. - Review the Weekly report set by EOD Monday to ensure accuracy and completeness. - Distribute results to the CCMC team of the cash posted and other appropriate portions of the Weekly report set. - Distribute individual aging’s.  - Review/analyze aging trends for reps using Aging from Discharge Date Report. Understand and correct issues impacting aging’s, ensure continuous progress toward goals, and ensure appropriate account distribution.  - Participate as an interactive and integral member of the Monthly Chat meetings with HFS and Managed Care Contracting Department. - Meet with the follow-up reps bi-weekly to review progress toward goals, address training issues, resolve questions, and promote exchange of ideas. - Monitor daily workload of account on each rep’s dashboard. - Ensure that guidelines are implemented, enforced and updated as appropriate.  - Create development plans for those individuals who need additional assistance in a given procedure or skill set. - Document any meetings and the feedback given.  - Review and authorize vacation schedules and reallocate work as appropriate. - Attend weekly PBS A/R Initiative and management staff meetings to represent CCMC follow-up team. - Acts as subject matter expert for credit balance unit, denial unit, and payment review unit. - Develops and maintains good working relationships with provider relations representations of the managed care/contracted payers to ensure good communication and the ability to problem solve issues.

Customer Service: Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face -to-face customer contact skills, crisis management, facility with available information, technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Enrollment & Authorization: Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies. Enters all information accurately into OHSU databases or into the medical record when necessary. Follows up on pending authorizations until they are obtained.   Arranged Care: Schedules new patient appointments on line, and manually if necessary. Obtains prior medical records and studies if appropriate. Creates a medical record if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments.   Point of Service Operations: Greets patients and confirms that appointments have been kept. Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, copayments, and deposits on services; provides receipts and completes necessary accounting procedures including reconciliation and deposit of funds. Verifies and updates the common data set on-line. Explains and satisfies any necessary patient signature requirements. Validates parking.   Integrated Care: Coordinates associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contacts primary care physicians or their designees to obtain authorizations for urgent care. Schedules return appointments on line, and manually if necessary; initiates authorization requests for subsequent care. Telecommunications: Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees. Training and Competency: Successfully completes the required PAS initial training and core competency assessment before or during the trial service period. Completes all required update modules. Maintain core competencies, and demonstrate continuous application of these skills throughout the period of employment.   Clinical Service Resource: Shares PAS expertise and disseminates PAS information to PAS Specialists and Trainees within the service area. Instructs co-workers as needed in user skills for PAS system software. Maintains a service-based working knowledge of diagnostic and procedural coding. Provide cross-coverage and fill-in coverage as needed for PAS-S and PAS-R roles as directed by the supervisory team. Personnel Operations: Gives instruction for other PAS personnel pertaining to PAS processes and procedures as well as performance. Provides on the job training, orientation, guidance and coaching for new PAS personnel in the service area. May be required to distribute PAS duties within a defined work-group and to review work for conformance to standards. May be required to provide informational assessment of other PAS workers’ performance to the PAS Coordinator/Supervisor and/or the employment supervisor.   Managed Care Coordination: Maintains current information on managed care insurance plans and serves as a liaison and information resources for physicians, nursing support staff, and coworkers, referring physician offices, OHSU Health Plan Office, patients, and insurance companies on authorization requirements per diagnosis and service. Serves as service area expert on ICD10 coding requirements and issues. Obtains managed care authorizations for all consultations, procedures, office visits, and care arrangements by scheduling appointments and contacting other providers’ offices. Surgery Scheduler: Maintains current information regarding surgery schedules for service site providers. Serves as liaison and information resource for physicians, nursing support staff, coworkers, IP Admitting Department, Surgery Office, and Periop Services. Collects from physician all information necessary to schedule a surgery (including ICD10 codes, equipment needs, etc.). Maintains surgery information to OR as soon as received. Starts insurance process and obtains authorizations. Facilitate care arrangements by scheduling peri-operative services, PMC clinic, ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving provider and patient concerns and other surgery related problems. Department Meetings, Process Improvement work, training/onboarding new staff. Administrative Responsibilities: Assist assigned providers with general non-medical scheduling requests, such as setting academic appointments, calendar upkeep using tools such as Outlook or Bridge, and assisting with other general administrative tasks as assigned.

Customer Service: Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face -to-face customer contact skills, crisis management, facility with available information, technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Enrollment & Authorization: Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies. Enters all information accurately into OHSU databases or into the medical record when necessary. Follows up on pending authorizations until they are obtained.   Arranged Care: Schedules new patient appointments on line, and manually if necessary. Obtains prior medical records and studies if appropriate. Creates a medical record if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments.   Point of Service Operations: Greets patients and confirms that appointments have been kept. Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, copayments, and deposits on services; provides receipts and completes necessary accounting procedures including reconciliation and deposit of funds. Verifies and updates the common data set on-line. Explains and satisfies any necessary patient signature requirements. Validates parking.   Integrated Care: Coordinates associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contacts primary care physicians or their designees to obtain authorizations for urgent care. Schedules return appointments on line, and manually if necessary; initiates authorization requests for subsequent care. Telecommunications: Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees. Training and Competency: Successfully completes the required PAS initial training and core competency assessment before or during the trial service period. Completes all required update modules. Maintain core competencies, and demonstrate continuous application of these skills throughout the period of employment.   Clinical Service Resource: Shares PAS expertise and disseminates PAS information to PAS Specialists and Trainees within the service area. Instructs co-workers as needed in user skills for PAS system software. Maintains a service-based working knowledge of diagnostic and procedural coding. Provide cross-coverage and fill-in coverage as needed for PAS-S and PAS-R roles as directed by the supervisory team. Personnel Operations: Gives instruction for other PAS personnel pertaining to PAS processes and procedures as well as performance. Provides on the job training, orientation, guidance and coaching for new PAS personnel in the service area. May be required to distribute PAS duties within a defined work-group and to review work for conformance to standards. May be required to provide informational assessment of other PAS workers’ performance to the PAS Coordinator/Supervisor and/or the employment supervisor.   Managed Care Coordination: Maintains current information on managed care insurance plans and serves as a liaison and information resources for physicians, nursing support staff, and coworkers, referring physician offices, OHSU Health Plan Office, patients, and insurance companies on authorization requirements per diagnosis and service. Serves as service area expert on ICD10 coding requirements and issues. Obtains managed care authorizations for all consultations, procedures, office visits, and care arrangements by scheduling appointments and contacting other providers’ offices. Surgery Scheduler: Maintains current information regarding surgery schedules for service site providers. Serves as liaison and information resource for physicians, nursing support staff, coworkers, IP Admitting Department, Surgery Office, and Periop Services. Collects from physician all information necessary to schedule a surgery (including ICD10 codes, equipment needs, etc.). Maintains surgery information to OR as soon as received. Starts insurance process and obtains authorizations. Facilitate care arrangements by scheduling peri-operative services, PMC clinic, ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving provider and patient concerns and other surgery related problems. Department Meetings, Process Improvement work, training/onboarding new staff. Administrative Responsibilities: Assist assigned providers with general non-medical scheduling requests, such as setting academic appointments, calendar upkeep using tools such as Outlook or Bridge, and assisting with other general administrative tasks as assigned.

- Provide high quality customer service to both external customers (patient, referring providers and insurance carriers) and internal customer (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.  This duty includes prompt and professional communication efforts, primarily as a phone operator and scheduler, facilitate with available information technology, standard complain processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Gather and/or verify patient information including demographics, insurance coverage, enter all information accurately into OHSU databases and scheduling system.  Scheduling appointments per guidelines and protocol. - Triage and document accurately telephone calls from patients including request for medication refills, complaints, general information inquiries and urgent health concerns.  Facilitate retrieval of required information and delivers such information or request promptly per Departmental protocol. - Greets patients and checks them in prior to being seen by a clinical provider. This includes but is not limited to careful review of insurance, demographic information. Collects deductible payments, co-payments, and deposits on services. - Scheduling patients either by phone or in person as per check out notes for follow up appointments, new patient, procedures per Departments protocol. - Cross train and cover other PAS Specialist positions as needed. Complete successfully the required PAS initial training and core competency assessment before and during the trial service period.  Complete all require update modules.  Maintain core competencies and demonstrate continuous application of these skills through the period of employment.  Other duties as assigned

Outpatient Clinic: - Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit. This position will also check in / out established patients, make return appointments, answer incoming calls, provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry. Obtain prior medical records and studies when appropriate. Enter all information accurately into OHSU databases or into the medical record when necessary. Answer all basic appointment questions. Determine and collect co- payments/cash handling. Applies problem solving and negotiating skills in resolving patient concerns. Provides high level of support to providers and patients. - Answer incoming phone calls, verify account information including, but not limited to, demographics, insurance, and Primary Care Provider. Will schedule appointments including but not limited to new patient, ancillaries, procedure services, and follow-up appointments. Maintains current information on all managed care insurance plans and is up-to date with all insurance plan changes, utilizing information to efficiently and effectively obtain authorizations as appropriate. Solid understanding of ICD10/CPT coding requirements and issues. Responsible for keeping the schedule flowing smoothly and on time. Applies problem solving and negotiating skills in resolving patient concerns. Creates telephone and routes telephone encounters with accurate information for medical staff from patients or patient’s representative. Manages providers schedule and completes administrative work for team providers.   Enrollment & Eligibility: - Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies. 

Customer Service: - Provide high quality customer service to all internal and external customers. This includes communicating accurately, openly, supportively, in a timely manner, and extending special attention and sensitivity to all patients, visitors, and fellow employees. - Assist in maintaining an atmosphere of cooperation within the department, as well as with other departments and allied professionals. - Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts. - Must demonstrate superior face to face customer contact skills, remain calm and resourceful during crisis management or other difficult situations, and manage standard complaint processing. - Required to learn and maintain skill with available information technology, and remain current with changes to departmental procedures and new information. - Provide flexible coverage of internal service needs, including work location and reporting time. Registration Service: - Gather and/or verify patient information including demographics, guarantor, emergency contacts, insurance coverage, and financial status. - Verify patient eligibility for health care coverage and enter appropriate insurance plan information and codes. - Enter all information accurately into OHSU databases. - Provide financial screening for low income or non-sponsered patients and refer patients to apply for Oregon or Washington Medicaid or OHSU Financial Assistance when appropriate. - Complete reverification, udpates, and/or new patient registration from patient work queues, email, or inbasket as assigned. - Required to maintain Registration Department individual performance standards: - Production Standard: Individual standard of 60 registrations per day - Error Rate Standard: Maintain an accuracy rate of 97% - Talk Time Standard: Average time to complete a registration is 4.5 minutes or less. - Attendance: Adheres to hospital and departmental policies regarding attendance. - Dress Code: Consistently projects a positive and professional image through appearance, behavior, and adherance to the OHSU Hospital and Clinics Dress Code. Customer Service: 2 or fewer validated customer service complaints in any rolling one year period. Telecommunications: - Utilize an Automated Call distributor (ACD) to answering incoming registration calls. Staff in and out of ACD and use not ready work as per department guidelines. - Remain available to accept incoming calls at all times. - Adhere to department schedule for break and lunch periods. - Refer general information inquiries and urgent health concerns to the appropriate area. - Answer and explain all registration questions asked by patients or other employees. - Note that Registration Services participates in customer service evaluations via call monitoring and/or recording.

- Prepare, mix and compound sterile medications, including chemotherapy. - Adherence to aseptic procedures when preparing, mixing and compounding sterile hazardous and non-hazardous medications. - Performs pharmaceutical calculations in verifying dosage for medications to be - Cleans and maintains primary and secondary engineering controls (e.g., vertical and laminar flow hoods) and equipment used to compound sterile hazardous and non-hazardous medications (e.g. repeater pump, work surfaces), discarding all non-preserved and/or non-labeled solutions in order to keep work area clean and orderly. - Assist pharmacist through performance of the following technical support activities: - Computer order entry of inpatient and outpatient - Filling unit dose medication - Select ordered medications from inventory to fill new orders or to provide 24-hours medication for distribution to patient's - Answering telephone, filing, billing / crediting and medication profile maintenance. - Load and refill medications into automated dispensing cabinet - Maintain manufacturing logs and document to ensure compliance with regulatory agencies. - Prioritize labels from new orders to assure that product is delivered to label location at least one hour prior to label due time.

- Interprets home infusion billing standards, payer policies, and regulations. Educates staff regarding home infusion billing standards, payer policies, and regulation. Writes and revises department workflows and job aides. Designs and develops program-related forms and documents. Participates in program planning, operational, and review meetings. - Audits home infusion PAS activities to ensure compliance with billing standards, payer policies, and regulations. Ensures compliance with Medicare documentation guidelines. Identifies problems or areas of noncompliance based on in-depth knowledge of home infusion reimbursement guidelines; develops corrective action plans. Compiles data and writes summary reports. - Develops and delivers technical training on program policies and procedures. Identifies training needs through audits and surveys. Develops and revises training manuals. - Assists with interviewing and candidate selection for PAS roles. Assists with orientation of new employees. - Assists with process improvement and compliance initiatives. Serves as project manager on various process improvement projects in relation to the PAS role within the home infusion department. - Maintains competencies in PAS daily functions. Serves in PAS roles as needed. - Interacts with other health care team members (both internal and external) and displays a high level of customer service commitment.

The Director of the EASA Center for Excellence (ECfE) provides culturally responsive, trauma-informed and healing-centered leadership and oversight related to the functions of the Center.  Core functions include supervision, administrative and management support, and accountability for the Center for Excellence team.  The Director provides executive leadership in programmatic development focused on training and consultation for early psychosis-related systems of care, stakeholder partnerships and relations, grant writing and revenue development.   The appointee shall provide services as assigned by the supervisor in furtherance of the university’s missions and goals of teaching, research, patient care, outreach and public service.   This position reports to (supervisor): Marguerita Lightfoot, Research Director, School of Public Health   The duties of this position include:   Leadership  - Transparent, inclusive collaboration with EASA CfE team, OHSU stakeholders, external partners, funders, community and systems stakeholders, young adults, family members/supporters, in implementation of shared mission and vision - Contract negotiation, grant writing and fundraising in alignment with the Center’s mission, vision, and goals to ensure sustainability - Programmatic conceptualization of effective care using a culturally responsive, trauma-informed and healing centered frameworkbased on current science, available data, evidence-based practice, practice-based evidence and lived experience - Use of reported data analysis to assess state, local and national program development needs and facilitate and implement technical assistance, consultation, and training utilizing culturally responsive, trauma-informed and healing centered approaches focusing on quality and practice improvement that address identified needs. - Provide transparent leadership, oversight, and guidance in targeted program development, policies and procedures, C4E charters, and day to day operations in support of C4E mission, values, and goals - Maintain, develop and foster state, national and international relationships in the field.  Supervision, hiring, and team facilitation  - Provide culturally responsive, trauma informed and healing centered clinical and administrative supervision with all team members that includes identifying areas of strength, growth and development. - Implement and maintain team structure and communications processes - Implement and facilitate diverse hiring and inclusive onboarding best practices - Ensure HIPAA compliance - Collaborate with program staff and OHSU budgeting and contract staff to ensure appropriate resource allocation - Identify and advocate for team needs within the institutions - Develop mentoring and professional development opportunities for C staff and students  Translational Research  - Develop and submit research applications to further successful improvement of clinical and functional outcomes in the field (research, quality and practice improvement) - Develop and collaborate on articles for publication  Clinical, implementation, and sustainability consultation, training and fidelity review  - Provide direct policy and infrastructure-related consultation to state officials and local early psychosis managers - Maintain and support the engagement of program directors, young adult graduates of EASA programs and family members/supportersand supports in EASA CfE activities - Provide direct training, consultation and fidelity review in early psychosis care as part of CfE team, as needed

The Medical Social Worker directs efforts towards assisting patients and their families with adjusting to new diagnoses, changes in physical functioning, challenges of hospitalization, and eventual readjustment to the community. Day to day duties include, but are not limited to: - Conducts psychosocial evaluations of patients/families including: adjustment to medical or health condition; care coordination; mental health status; adjustment/compliance to treatment process; substance usage; child and elder abuse/neglect assessments; domestic violence issues; cognitive status, and patient/family resources, and more. - Provides crisis intervention and supportive short-term counseling to patients/families as necessary to meet immediate psycho-social needs including, but not limited to: Trauma/Emergency Department,Family Notification, CODE Response (family intervention); unanticipated change in health conditions/suicidal ideation; teenage pregnancy; single parent pregnancy/parenthood, domestic violence, child and elder abuse/neglect.   - Provides grief/loss counseling and education regarding fetal demise; actual/pending death of patient/family member; complicated pregnancies; postpartum depression; chronic/acute stress associated with life circumstances; divorce/separation; loss of independence associated with illness or disability. - Provides brief psychotherapy including: individual short-term psychotherapy; group work including information/support groups, family support, patient therapy; regarding but not limited to issues of adoption, abortion, domestic violence, family of origin, sexual/gender, substance abuse, parenting, relationship adjustment to disabilities and chronic or acute illness. - Provides patient advocacy and associated services to patient/family and other involved agencies/parties regarding decision-making; advance directives; ethics consultations; court holds; guardianship/conservatorship; citizenship cases; and social cultural factors - Assess patient/family support needs regarding: transportation, housing, clothing and educational/patient vocational rehabilitation. - Participates in Department of Care Management and assigned service meetings, in services and conferences, as indicated including Complex Patient Interdisciplinary Rounds. Provides support to patient care staff following traumatic events through individual or group consultation. Participates in patient rounds as appropriate, and conducts in services regarding psychosocial patient care issues and Social Work services. Complete all OHSU/JCAHO mandatory education requirements and activities within established time lines. 

The Oregon National Primate Research Center is seeking a talented and experienced Financial Analyst who is collaborative, accountable, creative and agile. This position will work directly with Principal Investigators (PIs) to provide financial and budgetary support.   The ideal candidate will strive to develop subject matter expertise, will be highly detailed-oriented and capable of analyzing data with creativity and innovation to effectively aid PIs in making informed decisions.   The primary role is working on varied phases of financial processes and analysis, including but not limited to: budget development, financial analysis, variance analysis, compliance, policy and procedures, financial transactions/reports, data queries, fiscal authority and general accounting   Key Responsibilities and Duties:   Pre-award support: - Participate in budget development and review with assigned PI, division admin and applicable DCM units. This includes facilitation meetings and any other meetings necessary to ensure accurate budgets for applications. - Review sponsor guidelines, Program Announcements and InfoEd proposal entry - Work with PI to prepare budgets, ensuring accuracy for salary, animal costing, non-salary expenses and F&A rate - Budget justification review for consistency and accuracy - Maintain records and follow up on pending proposals - Coordinate with Division Admins for Just In Time, Other Support and progress reports. Post-award grants management: - Provide information to OPAM for account set up and close outs - Verify new award budget loaded accurately in Oracle/OGA - Assist OPAM and PI with close out of grant accounts when budget period ends - Resolve budget and expense discrepancies, as appropriate - Request and monitor subcontracts for out-going agreements - Review and assist in certification of effort statements - Maintain records on awarded funds - Update PRIMe with correct aliases and submit Finance Tracker Issues, as needed Financial: - Provide PI with a portfolio report of grant and non-grant (GL and Foundation) spending and balances to assist in decisions regarding hiring, project expansion, equipment purchases and other non-routine expenditures - Monitor total cost expenditures during budget period, perform reconciliations each month and at the end of each budget period, ensure proper carryover activity to next budget period - Provide consultation and financial analysis for PIs on projections and “what-if” scenarios for spending - Perform variance analysis, investigate and resolve any issues - Make corrections to expenditures, encumbrances and other financial issues, as needed - Verify PO encumbrances, clearing and closing as necessary - Allocate appropriate salary support distributions accordingly -  Review OPAM generated reports and invoices prior to submission to project sponsors - Provide monthly reports to Grants Manager as requested - Understand and apply OHSU policy and procedures to ensure financial compliance Fiscal Authority: - Serves as one of the fiscal authorities and reviews and approves expenses on assigned accounts.  This includes, but not limited to, travel reimbursements, disbursement requests, requisitions and p-card reconciliations - Assures compliance with applicable OHSU policy and procedures Payroll: - Work with assigned PIs to establish labor distribution, cost share and percent of effort on all grants according to project budgets - Responsible for all labor distribution changes, including retroactive changes - Routine review of labor distribution for all personnel on grants; provide regular reports to assigned PI - Monitor effort distributions, terminations and initiate labor distribution changes to prevent/correct payroll suspense charges - Work with OPAM to ensure timely set up of new accounts so payroll can be charged accurately Assist Grants Manager with daily tasks, backup teammates or perform special projects, as requested.