We are seeking a highly motivated, detail-oriented Senior Research Assistant to support CEDAR’s Specimen and Data Repository by aiding in the collection, transport, processing, and storage of biological samples and data.These samples will be a resource for researchers within CEDAR to support the innovation of new early detection technologies.   This position requires communication with clinical staff, transport of clinical samples, processing of multiple sample types, and proper storage of these samples. This position also involves patient medical chart review, clinical data annotation, accessioning and querying of data using the laboratory information management system.  Detailed documentation skills and attention to detail to follow CEDAR processing protocols are key to ensuring that all samples are collected and stored in a consistent manner.  Most samples will be collected and processed during regular business hours, but flexible scheduling is necessary since there may be instances where a sample arrives early or late and must be processed.   Duties Include: - Processes a variety of samples that may include blood, tissue, urine, stool and saliva strictly according to CEDAR protocols. Enters specimens into long term storage; organizes and maintains repository freezers and ensures accurate lab documentation - Acts as a project backup – must be able to fill in for multiple project needs.  All CEDAR laboratory operations personnel are expected to fulfill multiple roles

The CEDAR Clinical Research Coordinator is responsible for the overall management of early detection clinical trials. This includes working with the regulatory management team to complete all regulatory documentation required by the OHSU IRB and sponsor, creation of study calendars and flow charts,  assisting in the verification of patient eligibility, development of data collection instruments and consent forms, data entry, assurance of conduct of protocol in accordance with applicable NCI and FDA guidelines, maintenance of study patient records and source documentation, coordinating orders and study drug with the clinical team, ensuring that patient billing is accurate and assisting manager and financial team in verifying appropriate clinical trial billing. The study coordinator may have direct patient contact, process biological samples and may perform other non invasive testing such as ECGs. The study coordinator will also assist in the continuing education of physicians, residents, interns, nurses and other related personnel with regards to knowledge of clinical trials and activities.   Duties include but are not limited to: Clinical Trial coordination - Be knowledgeable about clinical research protocols and protocol requirements. - Maintain inventory of supplies, reorder study kits and other supplies as needed. Ensure clinical research areas are stocked. - Meet weekly with entire study team, communicate with team as appropriate to ensure efficient operations. Participant Coordination - Review patient data to determine appropriate eligibility and deficiencies regarding enrollment into clinical trials. - Screen, recruit and schedule patients. - Greet study subjects and consent patients prior to procedures. - Procure and process human biological specimens (to include blood, urine, etc) in adherence with protocol parameters and appropriate training.  - Perform data entry and chart review/abstraction to verify that key data has been reported to the clinical research database or reported to the sponsor in the required format. Review follow up data clarifications or data queries and report within study timeline. Maintain and update subject data for study analysis and survival. Assist investigators with any special requests for data retrieval and/or evaluation and analysis of clinical data for ongoing research studies. Education- Participate in continuing education activities within the research program and other areas to maintain current knowledge of disease process, research regulatory requirements, and process improvements for clinical trials.

- Behavioral testing of mice using a variety of assays including, but not limited to, measuring locomotor activity, motor coordination, body temperature, 2- and 4-bottle choice drinking, single bottle limited access drinking, operant self-administration, drug conditioned place preference, drug conditioned taste aversion, cognitive testing, and other behavioral assays, as dictated by the research aims. - Preparation and planning for biomedical experiments in a timely manner. This will include: obtaining subjects, obtaining supplies, reserving space and equipment, assuring the proper environment for subjects, creation of data collection sheets, aiding with the development of the experimental protocol, obtaining final approval of the experimental protocol before moving forward, and other duties as assigned/necessary to ensure successful study completion. Preparation may include discussion with Drs. Phillips and Reed, Phillips Lab staff, VMU staff, and/or other laboratories. Thus, a high level of communication skill is implicitly required. - Data collection and data entry for biomedical experiments. Physical and electronic records will be kept for each study in an orderly and timely manner. That is, all records must accurately, legibly and completely record experimental data and results of procedures used, to allow for replication by others. Experimental data entry is not considered complete until double-checked. All results are to be provided to the lab manager/PI within a timely manner. - Other duties as needed: brain harvesting, brain slicing for immunohistochemical (IHC) or structural analysis, IHC analysis for c-fos or other protein, radioimmunoassay for specific hormones or neurotransmitters, autoradiography, DNA sampling and extraction, quantitative PCR genotyping, etc. - Lab/equipment maintenance, supply ordering - Record keeping, data analysis and archiving; data figure preparation.

The Knight Cancer Institute Cancer Early Detection Advanced Research Center (CEDAR) at Oregon Health & Science University seeks an experienced Computational Biologist Entry Level who will leverage existing tools and protocols, and collaborate to develop custom computational methods to analyze data relevant to cancer early detection.  The position will allow focus on and enjoy unique exposure and access to proteomics data as a member of CEDAR’s collaborative proteomics team, but no prior experience with proteomics data is required for this position.    You will be part of multidisciplinary teams developing novel approaches for early detection of cancer. Duties include requirements gathering, data management, pipeline building, shared tool development, custom analysis with data modeling and machine learning, and contributions to manuscripts and grant applications, all under supervision of senior level computational biologists.   Duties Include: - Data Organization and Management (using SOPs) - Clean and manage metadata - Access, store, and document raw data - Coordinate with project team members - Meet publication requirements, including data and code repositing - Data Analysis  (under supervision) - Sample/sequencing quality control assessment - Implement existing analytic packages and workflows - Adapt existing resources as needed to meet project needs - Technical Writing/Communication - Present at regular team meetings - Clear code documentation - Build, maintain, augment shared workflows - Support manuscript preparation - Support grant writing efforts

The Knight Cancer Institute Cancer Early Detection Advanced Research Center (CEDAR) at Oregon Health & Science University seeks an experienced Computational Biologist Level 2 who will develop custom computational methods, including construction of analytic pipelines and implementation of sophisticated statistical techniques, to analyze data relevant to cancer early detection.  The position will allow focus on and enjoy unique exposure and access to proteomics data as a member of CEDAR’s collaborative proteomics team, but no prior experience with proteomics data is required for this position.    You will be part of multidisciplinary teams developing novel approaches for early detection of cancer. Duties include requirements gathering, data management, pipeline building, shared tool development, custom analysis with data modeling and machine learning, and contributions to manuscripts and grant applications, all under supervision of senior level computational biologists.   Duties include: - Data Organization and Management - Clean and manage metadata - Access, store, and document raw data - Coordinate with project team members - Meet publication requirements, including data and code reposting - Data Analysis - Sample/sequencing quality control assessment - Implement existing analytic packages and workflows - Adapt existing resources as needed to meet project needs - Develop novel analyses and visualizations - Technical Writing/Communication - Present at regular team meetings - Clear code documentation - Build, maintain, augment shared workflows - Support manuscript preparation - Support grant writing efforts

Managing Ophthalmic Genetic research projects and research assistants. This includes understanding the project goals, experiments that need to be completed and managing the research assistants to collect the required data. Administration. This includes: ensuring Ophthalmic Genetics IACUC and IBC protocols are approved and current, updating the BioRaft chemical logs, ordering supplies, understanding lab finances, organizing the lab calendars, organizing lab meetings, etc. Maintenance of equipment. This includes maintaining the following equipment, understanding how to use the equipment and being able to train new members of the lab how to use the equipment: OKT, OCT, Micron IV, and ERG system. Data collection and data presentation. This is project dependent.

The Hemophilia Program Factor Program Manager works under the direction of the Hemophilia Program Administrator and is responsible for the oversight of the Hemophilia Pharmacy Factor Program’s day-to-day business and program operations, acting as the primary point of contact for any internal or external stakeholders of the Hemophilia Pharmacy 340B Factor Program. The Factor Program Manager oversees all aspects of the Factor Program, including identifying contracting opportunities, leading preparation of audit materials, monitoring, revenue review, and acting as the billing liaison. Factor Program Manager is responsible for both internal and external community facing events, working with patients and patient organizations to ensure patient and community satisfaction. As the only Hemophilia Pharmacy in the state of Oregon ensuring access to life saving medication is imperative. Under the direction of the Hemophilia Director and Program Administrator, this individual participates in strategic planning, program advocacy and quality improvement.

The appointee shall provide services as assigned by the supervisor in furtherance of the university’s missions and goals of teaching, research, patient care, outreach and public service.   The duties of this position include:  The Department of Obstetrics and Gynecology at Oregon Health & Science University (OHSU) and the OHSU Center for Women’s Health is seeking a Reproductive Endocrinologist at the Assistant or Associate Professor level.  Expertise in clinical care and teaching is required. Physicians with proven skills in IVF and related technologies preferred. OHSU is an academic center; physicians with research interests in any of these areas are encouraged to consider this exciting opportunity. This position includes responsibilities for teaching students, residents, and fellows. The ideal candidate will have outstanding clinical expertise, along with a strong commitment to scholarly pursuits.  Applicants should be committed to teamwork, and mentorship of faculty, trainees, and students.  

1. Executive Assistance for the Dean and AD/F&A: - Manages the Dean’s and AD/F&A’s calendars and meeting documentation, handles incoming and outgoing requests in a timely and professional manner (including highly sensitive topics), and manages needs of members on external boards and committees. - Provides administrative support to Councils and Committees led by the Dean. - Guides the Dean’s Office Liaisons (Dean/Associate Deans) and Chairs to establish, implement and maintain best practices for SPH Councils and Standing Committees, which are underpinned by the SPH Bylaws and CEPH accreditation Standards. - Manages and organizes School-wide events including All-School Meetings, celebrations, trainings and other meetings. - Develops, manages and maintains confidential files for the Dean, and Associate Dean, as appropriate. - Makes local, state, national and international travel arrangements, submits and tracks reimbursement documents for the Dean. - Performs financial reconciliation for the Dean’s and Associate Dean’s OHSU procurement cards. - Prepares materials (briefs, memos, communications, presentations, data analyses, etc.) for the Dean and Associate Dean with a high level of sophistication commensurate with an academic environment. - Prepares, proofs and edits individual correspondence for internal and external recipients, which regularly include sensitive and confidential material. - Reviews, assesses, routes, and monitors action steps needed for materials and correspondence. 2. Coordinator to the Dean & Dean’s Leadership Team (DLT) - Serves as a confidant and sounding board for the Dean and DLT, emphasizing partnership and collaboration. - Collaborates with the Dean and DLT to establish weekly/monthly priorities essential to ensuring the smooth functioning and operations of the SPH. - Exercise sound judgment in identifying and resolving challenges by coordinating resources, communicating with key stakeholders, and executing a plan of action on matters that require the DLT’s attention. - Efficiently connects and assists workstreams and deliverables for regular business operations and strategic projects. - Co-leads (with Dean) weekly meetings for the DLT: develop efficient/effective agendas, track action items and ensure follow through to completion. - Designs, delivers and contributes to DLT retreats. - Provides administrative support for recruitment activities. Serves as search committee member for recruitments as directed by the Dean and Associate Dean. - Serves as SPH liaison to other university senior administrators and support staff, and executive units at OHSU and PSU, representing the SPH with the highest level of proficiency and integrity. - Supports Dean and DLT to manage, assist, and/or coordinate ongoing CEPH accreditation requirements, as requested by the Dean and DLT. 3. Dean’s Office Operations: - Paces the daily operations of the Dean’s Office to ensure optimum performance of all parties. - Mentors Executive Specialists and DLT members regarding optimizing administrative best practices and work flows of executive assisting, event/project management and committee support. - Serves as a resource for complex operational and process improvement (across OHSU and PSU), while concurrently seeing the ‘big picture’ and managing details with precision. - Collaborates with and serves as a communication link between the Dean’s Leadership Team and the Communications, Marketing & Outreach Manager and Web Developer. - Liaises with SPH Reception team to ensure efficient and effective workflow and support for administrative staff, reception staff, and the SPH as a whole. Acts as a resource for internal and external stakeholders: problem-solve and direct enquiries. - Responds to email and phone inquiries about the OHSU-PSU SPH programs, services, processes and procedures.

Responsibilities include data collection in human volunteers using a variety of noninvasive physiological monitoring devices (e.g., EKG, blood pressure, breathing, sleep, core body temperature, metabolic rate); setting up, testing, and maintaining equipment. These measurement sessions in the laboratory will be on a variable schedule, including regular overnight, early morning, and weekend shifts. When not making measurements in the laboratory other duties (mostly during the daytime) may include administrative tasks as needed (e.g. preparing and submitting Institutional Review Board documents, and medically screening volunteer research participants over the phone and in person).

The Professional Practice Leader (PPL) is a Registered Nurse (RN) who is responsible for upholding excellence in the provision of nursing care through implementation of the professional Practice Model and evidence-based standards of care. The Professional Practice Leader possesses broad nursing knowledge and has demonstrated high-performance as a clinical nurse. Facilitates patient care delivered by direct care nurses by evaluating knowledge, ownership and performance of professional standards of care; the impact of care delivery; nursing practice, and resources allocated on patient outcomes.   The PPL utilizes professional practice as the foundation forbuilding a professional practice environment. The PPL partners with  managers, assistant nurse managers, clinical specialties leaders and the interdisciplinary care team to ensure the integration of professional practice with evidence-based specialty practices in the delivery of safe, quality patient care within  administrative and clinical policies and procedures. The PPL adheres to regulatory standards, bargaining unit agreements, hospital and clinical standards of performance, and human resource management. The PPL implements quality and safety initiatives, engages in process improvement, and hospital and clinical standards of performance. The PPL ensures a patient care environment that supports a safe, knowledgeable, compassionate, productive, and engaged staff. The PPLs decisions and actions are based on ethical principles as outlined by the American Nurses Association. The PPL practices in adherence with the American Nurses Association’s (ANA) Nursing Administration: Scope and Standards of Practicefor Nurse Administrators, the ANA Code of Ethics, the Oregon State Board of Nursing’s Practice Act, and within the context of the Nurse Executive Competencies developed by the American Organization of Nurse Executives (AONE). The PPL exemplifies the principles of the OHSU Culture of Safety Position Statement by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.

  Surgical First Assistant:  Provides billable First Assistant services for a variety of cardiac surgical procedures as determined by the cardiac surgeon(s). Operating Room Assistant: Provides operating room and ward procedure assistance to cardiac surgeons. Works with all groups to enhance professional, effective communication within the ORs.   Inpatient Duties: Provides inpatient care and follow-up of patients from OR to admission, and through discharge. Includes, but is not limited to: rounding on a daily basis with the cardiac team, developing and implementing, in conjunction with physicians, clinical plans of care and/or protocols for inpatients on the Cardiac Surgery service with common conditions/diagnoses/procedures; educating residents and nursing unit staff on these protocols, with the goal of enhancing quality of care, enhancing quality of patient services, and decreasing length of inpatient stay; participating with hospital/unit staff in evaluating results of these protocols and continually improving effectiveness of same; working actively with hospital and unit staff to rapidly develop and implement discharge plans for inpatients on the Cardiac Surgery service and to address length of stay issues; promoting and maintaining health of inpatients on the Cardiac Surgery service through the use of ancillary services, educational materials, and counseling of patients and families; providing resident and intern training/education in utilization of plans of care to improve patient services and outcomes of treatment; providing and/or participating in clinical in-service training and staff educational programs for the inpatient service. Following all customer service standards as outlined above.   Outpatient Responsibilities: Provide patient care in clinic for pre-operative and postoperative care, wound care, urgent visits, and chronic follow-up as determined by the attending physicians. This includes, but is not limited to: developing patient care plans with residents, nurses and the cardiac surgeons to ensure continuity of care and enhance quality of outpatient care. Promote and maintain health through the use of ancillary services, educational materials, and counseling of patients and families for outpatients; provide same day response to medical advice/prescription phone requests and coordinating patient services with outpatient staff and other departmental PA’s. Promote a safe environment for patients and adhering to policies regarding patient care and confidentiality to support the mission and goals of OHSU. Recognize emergency or urgent situations and acting immediately and effectively to provide emergency resuscitation and/or treatment. Assess patients to the outpatient clinic to determine medical necessity of visit and determining a course of action based on department and OHSU policies and/or in consultation with the attending physician as appropriate. Act as a resource for patient education materials for patients and families; consulting with the surgeons or other faculty to provide up-to-date condition-specific health care information to outpatients. Provide high quality customer service to both external and internal customers (patients, referring providers, insurance carriers, internal providers, and other OHSU faculty and staff) that meets or exceeds the service standards for the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, use of available information technology, standard complaint processing, flexibility in coverage of internal service needs, and continuous application of process improvement methods and skills. Work with the cardiac surgeons and OHSU leadership to ensure staff and faculty adherence to divisional/OHSU customer service standards; providing modeling and direct education for departmental staff and residents regarding outstanding customer service. Works with all groups to enhance customer service in the outpatient arena.   Teaching: Provide teaching of cardiac surgical and diagnostic treatments to medical students, interns, residents, nursing staff, and other support staff on the inpatient and/or outpatient service. Provide / participate in teaching conferences, rounds, clinical in-services and staff educational programs for the outpatient & inpatient cardiac surgery service.

OSHA 1910.333(a)(1) requires electrical systems to be deenergized before technicians work on or near them unless deenergizing introduces additional or increased hazards.   This position reports to the Utilities Manager and provides planning and support to OHSU projects (capital and operational) to ensure impact from electrical interruption is limited and effectively communicated to internal OHSU stakeholders and external Authorities Having Jurisdiction.   This position assists in overall operations of the OHSU electrical systems program. This position is expected to work independently on the management and development of this program and advise Utilities Management on the ongoing health of this critical system.   This position is also responsible for: - Development and maintenance of OHSU electrical panel schedules, one lines, floor plans and other electrical infrastructure records and OHSU arc-flash study records. - Development, maintenance, and oversight of OHSU electrical shutdown approval process (similar to PECO) including performing risk assessment for technicians. - Interactions with vendors, including general contractors, trade contractors, architects, and consulting engineers to provide oversight for the design and installation of OHSU electrical infrastructure. Coordination with OHSU users (occupants) and other facilities staff to ensure limited impact from electrical shutdown and support with temporary design solutions to ensure 100% uptime of critical equipment.  

- Provide 50 % direct clinical services to program clients including evaluation, individual, group, family counseling, case management and documentation of clinical services consistent with program standards and relevant OARs. Services provided will reflect cultural competence and knowledge of evidenced based practices regarding the clients and their clinical concerns. - Provide clinical supervision of counseling staff and students working in the program including individual and group supervision, supervision for licensure. - Participate in quality management activities including participation on the Quality Improvement Committee and conducting audits of client records to assure accuracy and appropriateness of clinical care. - Attend staff meetings as required and other program and departmental meetings as necessary. - Develop and maintain positive working relationships with other program staff, Department of Psychiatry, and other OHSU departments, referral sources and other community agencies. - Collaborate with management team and other clinical staff, including medical providers, to assure the effective, efficient and appropriate utilization of clinic resources. - Meet clinical productivity standards as established for the position.

Customer Service: Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. This position also includes front desk and check out services in the ambulatory care clinic setting.   Enrollment & Authorization: Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies. Enters all information accurately into OHSU databases or into the medical record when necessary. Follows up on pending authorizations until they are obtained.   Arranged Care: Schedules new patient appointments on line and manually if necessary. Obtains prior medical records and studies if appropriate. Creates a medical record if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments.

Hiring Bonus and Relocation Package Available   The PeriAnesthesia nurses are responsible for assessing patient and family needs, planning and coordinating care, and for consultation of interdisciplinary services. Procedures and treatments provided in the PeriAnesthesia Department include but are not limited to: placing venous access, drawing bloodwork, medication administration, fluid and blood administration, radiography, ultrasonography, intubation, and cardiopulmonary resuscitation. Patient population and diagnoses vary from minor to critical to include both elective and emergent surgeries. The PeriAnesthesia Team works to determine level of care based on patient stability, discharge appropriateness, and resource and referral allocation. The nurse-to-patient ratio is 1:1 to 1:4 based on ASPAN standards and the patient’s dynamic stability and acuity.   The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.

The PeriAnesthesia nurses are responsible for assessing patient and family needs, planning and coordinating care, and for consultation of interdisciplinary services. Procedures and treatments provided in the PeriAnesthesia Department include but are not limited to: placing venous access, drawing bloodwork, medication administration, fluid and blood administration, radiography, ultrasonography, intubation, and cardiopulmonary resuscitation. Patient population and diagnoses vary from minor to critical to include both elective and emergent surgeries. The PeriAnesthesia Team works to determine level of care based on patient stability, discharge appropriateness, and resource and referral allocation. The nurse-to-patient ratio is 1:1 to 1:4 based on ASPAN standards and the patient’s dynamic stability and acuity.

Scientist: Evaluates knowledge of self and others: - Evaluates own knowledge and nursing practice in relation to professional practice standards and evidence-based knowledge in consultation with peers and colleagues. - Evaluates knowledge and nursing practice of peers in relation to professional practice standards and evidence-based knowledge and provides feedback that enhances their growth and development. - Identifies complexities within OHSU systems and participates in resolving barriers to effective, efficient, and fiscally responsible care delivery. - Evaluates patient outcomes against nurse-sensitive indicators and participates in raising the standard of nursing practice when results are below benchmark.   Leader: Uses an evidence-based decision making process to determine the patient’s priority goals and care activities:  - Gathers pertinent information from patient and others to establish relevant data base about the patient and the patient’s condition.  - Determines changes in the patient’s condition and stability based on clinical parameters, population data, and nursing knowledge and evidence.   - Uses a population and  evidence based approach to determine the patient’s individualized priority goals and care activities in relation to: Nursing’s independent scope of practice (safety, comfort, hygiene, restorative measures, and health promotion); and in relation to the interdisciplinary plan of care - Evaluates the effectiveness of the plan of care by evaluating the patient’s response, outcomes, and changes in stability and makes recommendations for modifications to the plan of care.   - Speaks up immediately about concerns regarding assigned responsibilities and available resource. Practitioner: Develops a therapeutic relationship with patients and families: - Implements direct and indirect nursing care consistent with evidence-based practices, hospital policies and procedures, scope and standards of practice, and Nursing’s Code of Ethics. - Delegates and supervises tasks consistent with other caregivers’ scope of practice, adhering to standards, regulations, and role expectations including self-care and collaborative teamwork. Knowledge Transfer: Collaborates with the patient/family in developing a teaching plan to meet learning needs.  - Effectively transfers information about disease, health, treatment plan and recovery to patient, family and documents teaching and plan in the electronic record.  - Communicates evaluation of patient’s stability, progress, discharge plan and recommendation for continuity of the medical and nursing plan to other members of the health care team, including accurate and timely documentation in the patient’s electronic record. - Effectively transfers knowledge to other members of the team to support the safety of their practice - Engages in collaborative and effective decision-making with other members of the team while maintaining caring and compassionate relationships.

- Faculty support: calendaring, travel coordination, general lab admin assistance like IACUC support, lab inspection scheduling, hood certifications. Other duties as assigned by faculty. - Process disbursements, reimbursements, Pcard reconciliations, journal entries, and deposits for Financial Analyst review and approval. Assist Financial Analyst with troubleshooting issues. Assist with other transactions as needed. - Assist with ordering supplies, processing requisitions and purchase orders. - Provide assistance to Executive Specialist and Project Coordinator in coordinating/scheduling meetings, events, seminars, and other departmental activities. Assist with catering setup and cleanup. Provide backup conference room tech/AV support. Update readerboard. - Act as backup support to Project Coordinator, Executive Specialist, and the rest of the BME admin team. Other duties as assigned by the Department Administrator. - Serve as second emergency floor leader and attend safety meetings; maintain and communicate emergency action plan. Assist with facilities and surplus requests, and coordinate hood certifications. Maintain cleanliness of common areas.  Sort mail across 3 buildings.

Customer Service: Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face -to-face customer contact skills, crisis management, facility with available information, technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.   Clinical Operations Monitoring: Investigates clinic scheduling errors, patient volume and flow, unkept appointments and reschedulings, and providers’ time utilization; recommends operational changes as needed. Investigates claim denials, particularly for evidence of PAS non-compliance; communicate findings to appropriate PAS personnel and providers. Reviews cash-collected statistics with anticipated collections data, and investigate discrepancies. Investigates patient and provides complaints, and develops appropriate corrective action plans. Maintains accurate provider templates and listings of available clinical services for the cluster   Clinical Service Resource: Shares PAS expertise and disseminates information to other PAS personnel. Serves as an expert user of PAS systems software including RSS, Order Entry, LCR, EAD, and the Minimal and Common Data Sets. Maintains working knowledge of diagnostic and procedural coding appropriate for the service area. Maintains PAS Specialist skills in the areas of enrollment and authorization, arranged care, point-of-service operations, integrated care, and telecommunications. Provides direct customer service in a PAS Specialist role for a minimum of three half-days per quarter in different administrative clusters. May be required to fill as needed for any subordinate PAS position within the service area. When necessary, communicates directly with patients or other customers who have encountered difficulty accessing health care at OHSU.