- Provide high quality customer service to both external customers (patient, referring providers and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, primarily as a phone operator and scheduler, facilitate with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Gather and/or verify patient information including demographics, insurance coverage and financial status. Enter all information accurately into OHSU databases and scheduling system. Scheduling of Departmental and ancillary appointments per guidelines and protocol. - Triage and document accurately telephone calls from patient including requests for medication refills, complaints, general information inquiries and urgent health care concerns. Facilitate retrieval of required information and delivers such information or requests promptly per Departmental protocol. - Successfully completes the required PAS initial training and core competency assessment before or during the trial service period. Completes all required update modules. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment.

This position is responsible for the evaluation of patients (pediatric and adult) for general audiology, implants (BAHA and CI) and Hearing Aids. This position will counsel patients and their families regarding device options, use, care, maintenance, and realistic expectations. In addition, this position provides clinical audiology support. This may include, but not be limited to pure tone audiometry, speech audiometry, electrophysiological assessments, including ABR and OAE.   In addition, this position will provide education and training to medical students, residents and audiology fellows in a clinical setting through assigned lectures.   Participation in outreach programs directed to health professionals, patients, families, and the general public. In addition, will provide rehabilitation services.

We are looking for a post-doctoral researcher with a background in computer, information, or data science, with an interest in stream processing. This will focus on development of algorithms to process data in near-real time as it streams to servers from research participants. This position is anticipated to last 1.5-3 years to allow adequate time for the researcher to integrate with the team, understand the current platform infrastructure and data streams, and contribute to the research.  Position may be hybrid with possibility of becoming remote, with workspace available at OHSU’s main campus in Portland, OR.  Some travel may be required for conference presentations.   The work being done as part of this postdoctoral fellowship will support projects focused on aging in place, spanning from Mexican Americans to cancer survivors, and early detection and monitoring of Alzheimer’s disease.   There will be expectations and opportunities for publishing results and presenting at conferences.

The Layton Aging & Alzheimer’s Center in the Department of Neurology at Oregon Health & Science University seeks a post-doctoral researcher.   This position will support an ongoing NIA-funded R01 (Kevin Duff: PI) that is examining short-term practice effects on cognitive tests and measures of daily functioning in older adults with intact and impaired cognition. This position will also assist with analyses of previously completed projects and ongoing center projects, dissemination of those findings, data collection for ongoing projects, and supervision of research staff. We are looking for a post-doctoral researcher with an interest in cognition in later life, neuropsychological research, and Alzheimer’s disease.   This position is anticipated to last 1.5 - 3 years to allow adequate time for the researcher to integrate with the team, understand the available data, and generate and submit multiple manuscripts on these projects.   Current research projects a post-doctoral scholar could be involved with include the following: - Practice Effects of Daily Functioning Across the Alzheimer’s Disease Spectrum (PFX): This is an ongoing NIA-funded R01 to examine short-term practice effects on cognitive and daily functioning tests in older adults with intact or impaired cognition. - Amyloid Positivity and Practice Effects (APPE): This is a recently completed NIA-funded R01 that examined short-term practice effects on cognitive tests and how they relate to various biomarkers of Alzheimer’s disease. - Validation of Video Administration of a Modified UDSv3 Cognitive Battery (VCog): OHSU is 1 of 11 sites for this ongoing NIA-funded R01 to examine if video administration of the UDS cognitive battery is as accurate as in-person administration. - Healthy Aging & Alzheimer’s Research Program (HARP): This is OHSU’s longitudinal cohort of intact and impaired older adults who receive the UDS cognitive battery (and other measures) as part of their participation in the National Alzheimer’s Coordinating Center. Please include a cover letter with your application.

- Great customer service. - Ring in customer order. - Help customers with special needs. - Stock items for customers. - Clean in the café, dish room and serving food. - Food preparation.

- Primary Research (including planning, granting, execution, analysis, publication) - a. Maintain laboratory compliance documentation for human, animal, biological and radiological work.   b. Be familiar with lab safety infrastructure and ensure compliance with all safety regulations. c. Interact with biosafety, chemical safety, and safety officers on behalf of the Principal Investigator. - a. Generate data and research analysis for investigator's use in preparation of technical reports and publications. b. Assist the PI with manuscript preparation and grant applications. c. Present, or assist in the presentation of, research projects at retreats, seminars, conferences and other OHSU or public venues. - Providing training to users on lab practices and protocols, including sample preparation and instrumentation use. - Maintain an accurate and detailed laboratory notebook of all experiments performed. Participate in lab meeting. - Training of lab personnel and supervision of Research Assistants, students and other lab members. - Perform routine lab operations, including but not limited to the purchase of laboratory supplies, monitoring supplies and maintaining all laboratory equipment. - Other responsibilities as assigned by the supervisor in furtherance of the lab’s research and the university’s missions and goals of teaching, research, patient care, outreach and public service.

The Community Health Worker serves as an important member of the healthcare team at the Eugene CDRC. The Community Health Worker works in partnership with a multi-disciplinary team to directly support patients and families in addressing social determinant barriers and improving individual and community health. The Community Health Worker assists the multi-disciplinary team to coordinate and provide holistic services for patients and families that will improve health outcomes, improve engagement with OHSU and community resources and empower families to fully participate in the health care system.   **Position is located in Eugene, Oregon**

Provide patient care in the outpatient area for pre-operative and post-operative care and chronic follow up as determined by the attending physicians. This includes, but is not limited to: developing patient care plans with the Orthopaedic Upper Extremity surgeons, physicians, and residents to ensure continuity of care and enhance quality of Orthopaedic outpatient care; acting as a resource for application of casts as needed to ensure excellent patient care and ensure smooth patient flow during outpatient clinic sessions; managing health care & wound care during acute and chronic phases of Orthopaedic care; preoperative evaluations; coordination of ancillary services, such as radiology; promoting and maintaining health through the use of ancillary services, educational materials, and counseling of patients and families; providing same day response to medical advice/prescription phone requests and coordinating patient services with Orthopaedic outpatient staff and other departmental Physician Assistants; promoting a safe environment for patients and adhering to policies regarding patient care and confidentiality to support the mission and goals of OHSU; recognizing emergency or urgent situations and acting immediately and effectively to provide emergency resuscitation and/or treatment; acting as a resource for patient education materials for patients and families; consulting with the Chairman or other faculty to provide up-to-date injury-specific health care information to outpatients; providing high quality customer service to both external and internal customers (patients, referring providers, insurance carriers, internal providers, and other OHSU faculty and staff) that meets or exceeds the service standards for the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, use of available information technology, standard complaint processing, flexibility in coverage of internal service needs, and continuous application of process improvement methods and skills.   Provides inpatient care and follow-up of assigned patients from OR to admission and through discharge. Includes, but is not limited to: surgical assist in the OR as needed; developing and implementing, in conjunction with faculty physicians, clinical plans of care and/or protocols for Orthopaedic inpatients with common conditions/diagnoses/procedures; Participation in orthopedic immediate care clinics as needed; providing clinical care through digital telehealth visits; educating the house staff and nursing unit staff on these protocols, with the goal of enhancing quality of care, enhancing quality of patient service, and decreasing length of inpatient stay; participating with hospital/unit staff in evaluating results of these protocols and continually improving effectiveness of same; working actively with hospital and unit staff to rapidly develop and implement discharge plans for Orthopaedic inpatients and to address length of stay issues; promoting and maintaining health of Orthopaedic inpatients through the use of ancillary services, educational materials, and counseling of patients and families; providing resident and intern training/education in casting techniques and in utilization of plans of care to improve patient services and outcomes of treatment; providing and/or participating in clinical in-service training and staff educational programs for the inpatient Orthopaedic service; following all customer service standards as outlined above. Clinical work may occur at the OHSU waterfront location CHH1, OHSU Beaverton or at partner sites.   Administer clinical research protocols and maintain patient database.

- Preforming laboratory research; Conducting experiments; Collecting, analyzing, and quantifying data; Assisting in planning and designing standard research operations, training and mentoring lab members. - Preparation and/or review of reports, manuscripts and peer reviewed journals for publication. Submit applications for grant funding in support of the labs research mission. - Attending and presenting research at lab meetings, seminars and conferences.

The appointee shall provide services as assigned by the supervisor in furtherance of the University's missions and goals of teaching, research, patient care, outreach and public service. Appointee shall have a demonstrated competence in patient care and teaching/mentorship. The most desired candidate will also have interest/experience in research/scholarship/discovery and/or administrative leadership.   Teaches trainees and support staff in their area of professional expertise. Teaching is done through assigned lectures to be given during the course of the year and through teaching in the course of performing their own job by modeling best practices, mentoring trainees, guiding learning through delegating graduated and focused levels of responsibility. Assistant Professors have a demonstrated competence in teaching and are knowledgeable about relevant guidelines from all applicable regulating bodies. (E.g. ACGME competencies for clinical faculty).   Provides an outstanding level of professional performance (e.g. quality of clinical care for clinical faculty). Professional performance is to be delivered in a manner that is compliant with the regulations and guidelines of all relevant regulating bodies (e.g. the American Society of Anesthesiologists, JCAHO, Centers for Medicare and Medicaid, OHSU IRB, NIH and all other state, federal, and institutional regulatory guidelines). Treats all patients, research subjects, trainees and co-workers with dignity and respect.   May maintain a program of scholarly research activity directed toward improved understanding of the causes, detection, and treatment of diseases. May develop and direct scholarly research activities focused toward improving the educational foundation within anesthesiology and perioperative medicine. May engage in public service through consultative activities with OHSU and non-University groups as approved by the Chair. May also participate in additional departmental or hospital administration as approved by the Chair or supervising Vice Chair.

Faculty/Clinical Associate Recruitment and Retention: - Administer departmental recruitment activities including: developing position descriptions, advertising, screening of applications, interviewing, performing reference checks, notification of unselected candidates, and preparing/reviewing offer letters, oversight of the Electronic Position Approval Request (ePAR) submission process, pre-employment screening, and background checks. - Manage all phases of the recruitment process consistent with law, collective bargaining provisions, and organizational policies and procedures to assure high quality candidates are provided to the hiring manager in a timely and organized fashion.    - Serve as a resource to leadership, external applicants, and internal employees on SoM and OPP recruitment and retention activities, including but not limited to: hiring practices, diversity recruitment initiatives, interviewing techniques, collective bargaining provisions to recruitment and selection, relocation, recognition, training, temporary staffing, and retention opportunities. - Serve as department liaison to OHSU Office of International Services for processing work visas. - Oversees and provides backup in scheduling interviews and hosting applicants as needed, ensuring exceptional experience for all candidates. - Assists in the implemenation and management of both recruitment and locums contracts – ensuring optimal use and staying within the contractual agreements.    - Manages smartsheet tracking, and working with VP, OPP Vice Chair to ensure requests are supported by current/anticipated budgets. - Advises leadership on best practice retention strategies. Educates and supports department leadership/managers in these strategies.  Faculty/Clinical Associate Development and Justice, Equity and Belonging - Serves as a senior administrative partner for VP, OPP focused on Faculty and Clinical Associate Development and Justice, Equity and Belonging - Helps supports faculty/clinical associates with resources and development opportunities to promote advancement, career satisfaction and well-being. - Assists in leading the OPP and SoM to be a more inclusive academic community that that cultivates and nurtures diverse backgrounds, supports an anti-racism workplace, and aims to achieve health equity for all.  Faculty/Clinical Associate Compensation: - Partners with OHSU Compensation, SoM and OPP Leaders and Managers to develop/review requests and recommend appropriate compensation.  - Evaluates and recommends compensation related changes for one-time payments, merit-based pay, reclassifications and any work differentials. - Serves as a primary point of contact for SoM and OPP for maintenance and annual CANDID planning for Faculty and Clinical Associate compensation. - Advise employees on benefits and total rewards programs. Faculty/Clinical Associate On/Off Boarding - Oversees onboarding and off boarding processes (in partnership with VP, OPP), including welcoming and acclimating new faculty/clinical associates and contract clinical providers to OHSU, clinical department, location of work (if outside OHSU), registration for required trainings, setting up and removing access, issuing and collecting equipment.  - Oversee departmental credentialing, privileging, and provider enrollment tasks to ensure that all OPP/SoM faculty and clinical associates are compliant with privileging and credentialing through OHSU, OHSUMG, and partner sites as necessary. - Oversees and provides backup for scheduling onboarding appointments, escorting new hires, and completing onboarding and termination tasks as needed.  Employee Records and Compliance: - Oversees and ensures accurate and timely processes related to the entry of personnel actions, maintenance of employee personnel files, recredentialing processes, tracking employee training and qualifications, and maintenance of department contact list.  - Accountable for developing and updating relevant departmental policies and guidelines.  Maintain up to date knowledge of OHSU policies, policy changes and resources in order to provide accurate information to leadership, managers, and employees. Attended departmental and organizational meetings as required to maintain accurate information. Ensure that the department is in compliance on required items. - Acts as a final approver for all transactional HR changes including FTE, pay, new hire, and title changes and position requests.   - Provides transactional and timekeeping support for all main departmental office, the education office, chief residents, and the medicine specialties clinic. Strategic Planning/Misc: - Participates with department leadership in the development of faculty/clinical associate recruitment and retention strategy and implements new priorities and directions identified by leadership. Includes the identification and need of recruitment/locums contracts and search firms as necessary.  - Ensures the incorporation of best practices in faculty/clinical associate recruitment strategy aligned with OHSU and the department’s goals and initiatives.  - Streamlines and optimizes the faculty/clinical associate recruitment process to ensure efficiency, compliance and a positive candidate experience. - Provides interim management of staff, or coverage of assignments as needed for work units when a manager is not currently assigned. - Serves as backup to Promotion and Tenure administrative support - Special projects and other duties as assigned. 

- Develop and execute negotiation strategies that directly impact the financial performance of OHSU health system facilities and medical practices.  - Builds and maintains a positive client relationship with OHSU health system clinical and business departments and outside clinical vendors with a focus on maximizing reimbursement.  - Lead negotiation and implementation of complex contracts and act as point of contact for assigned accounts.  - Communicate with internal stakeholders the status of contract negotiations and potential impact on budget throughout negotiation process and obtain feedback as appropriate to ensure the final contract supports OHSU health system operational and strategic goals.  - Effectively collaborates with the various OHSU health system Clinical Departments, Hospital Financial Services, Patient Billing Services, OHSU Legal, Risk Management and Medical Groups in rate and language development and proposal analysis.  - Provide recommendations to OHSU health system leadership regarding growth potential, net reimbursement and contract performance issues.  - Collaborates with contract analytics staff in selection of methods, techniques and analytical approach to complex reimbursement methods and/or rate negotiation strategies.  - Ability to independently and effectively communicate with high level executives internally and externally.  - Demonstrated ability in building and maintaining productive relationship with complex contractual payer relationships.  - Effectively and independently collaborates with various OHSU Health System areas including Patient Billing Services, Hospital Financial Services, Legal Department and Compliance & Government Relations and to resolve complex issues related to payer contracts.  - Serve as a resource and provides guidance to Contract Managers within the department.

The Advanced Practice Provider (APP) for the Department of Neurological Surgery possesses specialized knowledge and skills in the care of adult patients with neurological disorders. Overall responsibilities include inpatient and outpatient care and clinical support operations for the Department of Neurological Surgery. Works in partnership with faculty physicians to provide excellent clinical care and customer services in furthering OHSU mission of excellence in education, research and scholarship, clinical practice and community service. This position will primarily serve neurosurgery patients at the OHSU Health Hillsboro Hospital site (formerly Tuality Healthcare).   Works in partnership with faculty APPs and physicians to provide excellent clinical care and customer services in furthering OHSU mission of excellence in education, research and scholarship, clinical practice and community service. Provides clinical modeling and education to departmental staff, house staff, and nursing staff.    Inpatient duties: In the operative and inpatient setting, patient care duties include: Assists with neurosurgical procedures, including craniotomies, spinal procedures (including instrumentations) and microscopic procedures. Conducts hospital rounds daily on all patients, including intensive care units. Writes orders and progress notes. Performs all admission history and physicals and inpatient consultations. Orders appropriate laboratory and radiographic tests, such as MRIs, CT scans, myelograms, bone scans and other radiographic studies.   Outpatient duties: In the outpatient setting, patient care duties include evaluation of both new patients and follow-ups and the completion of pre-operative assessments; triaging calls, prescription refill management, and care coordination.   This position is primarily Monday to Friday, with scheduled on-call shifts and weekend coverage from home or in the hospital.

The Medical Laboratory Scientist performs a variety of routine and complex tests and analyses at a professional level and provides data used in the diagnosis, evaluation, and treatment of human illnesses and diseases. Employees at this level are often required to use a high degree of technical judgment and decision making to ensure the most accurate and informative test results. The Medical Laboratory Scientist may provide technical interpretation of test results to physicians or other professional health care personnel.   TYPICAL DUTIES AND RESPONSIBILITIES: - Laboratory Testing: Collects specimens for testing and checks for proper labeling (this may include collecting appropriate specimen for testing from patients); accessions specimen and requisition slip; prepares specimen for analysis by diluting, filtering, staining, or centrifuging; prepares necessary equipment and organizes supplies and reagents; runs quality control samples with known values to determine if test system is within acceptable limits; performs chemistry, microbiology, immunology, serology, hematology, toxicology, molecular, microscopic and other tests using a variety of both standard and complicated laboratory instruments and equipment according to specified procedures; when necessary, performs calculations in order to achieve test results; enters test results into computer and reports results as appropriate; obtains computer printout of completed work to determine if all test values were entered correctly and all assigned work was completed; performs all quality control procedures and checks. - Authority and Decision Making: assesses quality and appropriateness of specimens with regard to test requested; evaluates completed tests for accuracy and quality using specified quality control parameters; correlates results of several tests in order to determine appropriateness of results; determines clinical significance of test results and notifies provider immediately of abnormal test results or problems, according to written policies; interprets test results to physicians and others when requested; responds to inquiries concerning test results. - Materials Preparation: weighs out chemicals and prepares reagents and other media in advance of time needed; reconstitutes materials used for quality control; performs quality control checks on all newly prepared reagents and media. 6823A 2 Updated 7/2018 - Equipment Quality Control and Maintenance: calibrates laboratory equipment on a regular basis; runs quality control checks on calibrated equipment by checking test results against known standards to determine accuracy of results; cleans and makes minor repairs to equipment such as lubricating fittings, cleaning electrodes, flushing out lines and tubing, and replacing worn-out tubing, fittings, batteries, and fuses; records all actions taken in a maintenance record book. - Training: explains laboratory test procedures, principles, and theories to students, trainees, and staff; demonstrates instrument set-up, calibration, and maintenance; evaluates results of students’ practice tests. - Miscellaneous: attends continuing education seminars and reads related journals, periodicals, and magazines to keep up-to-date on the most current laboratory procedures and technology; may test and implement new procedures; may attend continuing education courses as required by some accrediting agencies.

The Estes Laboratory combines cutting-edge multi-omics platforms with traditional immunohistochemistry techniques to understand how local and systemic inflammation promote tissue pathology as well as disease progression. We utilize several non-human primate models of highly relevant human diseases, including HIV and inflammatory bowel disease, to additionally test therapeutics designed to modulate the inflammatory landscape, restore immune homeostasis, and reduce viral reservoirs.     This position includes supervised design of experiments and/or research procedures, with increasing independence over time, as well as the direct training and supervision of junior researchers. Successful individuals will be/become proficient in basic histology research techniques such as microtomy and both manual and automated staining platforms (e.g. intelliPATH and Bond RX), in addition to advanced approaches such as multiplexed in situ hybridization (ISH) and protein immunofluorescence, spatial transcriptomics, fluorescent imaging, and image analysis. Additionally, this individual will support in vivo non-human primate studies, which may include coordinating with collaborators, scheduling procedures, collecting specimens, and processing tissue samples.   Expectations include: 1. performance of routine procedures as well as development of novel techniques in which innovation and problem solving are required, 2. collection, analysis, and abstraction of data, 3. establishing SOPs, and 4. reporting of work performed and presentation in both small-group and large-group settings.   Candidates should have direct experience in multiplexed immunofluorescence microscopy, immunohistochemistry, bright-field microscopy and image analysis.  Experience with in situ hybridization protocols and principles and other imaging-based immunology lab experience highly desired.Prior experience with aspects of standard histological techniques (e.g. microtomy and IHC) is preferred; experience with RNAscope ISH technology is desired. A background in immunology, ideally in HIV/SIV, is strongly preferred. Additionally helpful would be knowledge of R script or other coding platforms.   A successful candidate must have the ability to grasp complex topics and tasks, work independently after training when directed, be inquisitive; able to work independently after training with little supervision; good at organizing, planning, and implementing experiments with solid data interpretation; Organizational and time management skills that maintain timeliness of work and accurate prioritization; Excellent oral and written communication skills; ability to engage with co-workers and team members within the lab, and across laboratories; and, Ability to conduct research in a multidisciplinary, fast-paced research environment, often with tight deadlines.   Opportunities for promotions and publication in top academic journals are routine.  This is a wonderful opportunity for those interested in a laboratory career in the biological sciences or desiring experience in preparation for graduate school. Please note that this position is at OHSU's West Campus (Beaverton).   Submit a resume and cover letter to be considered for this position.

- Room set up (positioning of bed, partner with surgical team and RN to plan patient positioning) and testing of all Stereotactic Equipment (Stealth, O-arm, Rosa, Brainlab, Autoguide Robot) - Making sure equipment is maintained: set-up for day, cleaned and stored at end of day - Prior to Surgery: verify imaging of patients; ensure equipment set to correct procedure; verify instrumentation - Supervise / assist resident surgeons and specially trained nurses in registering the image datasets intra-operatively to assure accurate surgical navigation.

- Track patient attendance at medical appointments and initiate outreach to patients over the phone, by letter, or My Chart to assist in setting up primary care appointments at DCH General Pediatric Primary Care Clinics or Adolescent Health. Yes - Work with patients, providers, and interdisciplinary team as needed to set goals for patients care - Review patients' chart for overdue well-child appointments, screenings, and/or immunizations. - Identify resources for clients to overcome barriers to care, such as transportations, housing, food insecurities, etc. in collaboration with social workers to meet patients' needs - Monitor and analyze IDS metrics related to well-child checks, immunizations, and age-appropriate screenings - Maintain proper documentation of client encounters in the EMR - Assist patients in transitioning of care to family or internal medicine - Maintain regular communication with the patient’s provider through written documentation. - Be proficient in pediatric immunization schedule and age appropriate screenings Yes - Scheduling of appointments  - Assist with necessary accommodations forms for school, and other community resources - Additional duties as assigned

Acts as the direct supervisor to medical coding personnel assigned to OHSU/HMC service areas and acts as supervisory operational support for OHSU Health system partners. - Under the supervision of the coding manager, interviews, hires, disciplines, and evaluates staff performance. - Evaluates staff performance daily, completes annual performance appraisals & provides feedback to employees and the coding manager - Under the supervision of the coding manager, resolves personnel issues, concerns & problems. - Under the supervision of the coding manager develops, sets & monitors productivity standards. - Ensures that all coders meet productivity standards and provides the coding manager with regular weekly reports on coder productivity - Works with coders on improving productivity where needed - Review workload, schedules & staffing to ensure daily shift responsibilities are complete. - Under the supervision of the coding manager, initiates disciplinary action as needed following OHSU guidelines. - Reviews time & attendance records weekly & submits adjustments - Evaluates and approves leave requests. - Daily, answers all outpatient facility coding questions and requests coming from interdisciplinary departments. - Manages WQ volumes and late charge reports. Provides support for all missing documentation workflows Responsible for ensuring continuing education and training of the supervised coding specialists. - Organizes/Provides monthly in-service meetings/education for all of the outpatient coding areas. - Keeps abreast of all coding updates and changes by regularly reviewing Coding Clinic for ICD-10, Coding Clinic for HCPCS, CPT Assistant, and CMS Transmittals. - Works closely with the coding coordinator team to ensure all coding changes and updates are distributed - Trains all new outpatient coding employees. - Works in collaboration with physicians for in-service training for coding staff. - Is proficient in all aspects of the computerized systems utilized in the coding area & educates all employees on existing software and any upgrades or enhancements. - Responsible for cross-training coding specialists on different coding areas so that backup coverage is available for absences or vacations. 25% YES Conducts regular quality assurance audits - Reviews a random sample of coded records for coding accuracy. Utilizes ICD-10-CM and CPT guidelines, APC's, and facility E&M guidelines to verify coding accuracy. - Conveys audit results to the Coding Manager and individual coder. - Uses results of coding audits to develop the agenda for the monthly training meetings. Provides coding coverage on an as needed basis to cover unexpected absences and to prevent or resolve coding backlogs.   If requested to do so by the Coding Manager, reviews resources for coding area, attends vendor demonstrations and recommends for purchase items such as software, equipment, and educational materials.

IMAGING: - Provides quality images with accuracy and efficiency, using optimal skills and knowledge of all equipment. - Technologists will be trained in all general radiology exams/areas so that they are able to rotate through the department based on workflow needs. - Utilize the VIP transportation system to arrange for patient delivery. - Positions patient for diagnostic radiology exams according to department procedures, training, and machine requirements with a high regard for the safety and care of the patient. - Operates radiology equipment, determines and sets exposure factors, sets technique utilizing all relevant factors to ensure accurate and quality images with minimal and acceptable repeat rates. - Uses computer image processing, as needed to select, process, optimize and archive images to PACS. - Completely tracks exams in the Radiology Information system. - Develops and presents images and related patient information to radiologist for diagnosis. - Assists with patient transport by moving patients using standard procedures. - Assists in the training of Radiologic Technology Students, and adheres to dept. policy on supervision of student technologists. DOCUMENTATION: - Gathers complete documentation of all pertinent information to provide accurate and timely service to customers. - Responsible to correctly identify patients by checking their identity per department procedure. - Reviews patient chart and orders to insure correct examination. - Labels images completely with demographic, position and other needed documentation. Follows dept policy on the use of anatomical markers. - Logs activities, gathers charging information and charges exams as required. - Follows department and hospital procedures and policies. - Performs quality control and quality assurance, records results and reports variance from normal equipment function. PERSONAL & PATIENT CARE AND SAFETY: - Provides for personal and patient care and safety using professional judgment in accordance with written standards so there is no injury to self or others. - Protects patients and others in the area by using proper machine settings and radiation safety standards. - Practices universal and blood and body fluid precautions, and sterile practices according to procedures. - Communicates and uses knowledge of related anatomy and physiology to insure appropriate and effective care to neonate, pediatric, adolescent, adult and geriatric patients. - Maintains awareness of patient status and takes appropriate actions to meet their needs. - Explains the procedure to the patient to assure clear answers to their questions and concerns to allay any anxiety and assure patient confidence. - Reports knowledge of any patient safety concern or occurance to manager and submit occurance to the on-line Patient Safety Net (PSN). PROFESSIONAL BEHAVIOR: - Practices professional communications, appearance, conduct, punctuality, attendance and attitude that leads to physician, patient and co-worker respect and confidence. - Informs and educates patient and/or family of all needed information concerning the exam performed. - Uses professional judgment and presents a professional image of competency to customer and staff. - Handles stressful situations in ways that promote positive outcomes. - Takes personal initiative to maintain current in education (journals, books, inservices seminars, etc.) in all areas assigned. EFFECTIVE USE OF RESOURCES: - Effective use of time, people, supplies, safe and attentive work practices. Works in a safe manner. - Maintains a safe and clean work environment. - Promotes cost effectiveness through the proper use and conservation of supplies and equipment. - Identifies cost saving measures. - Reports needed repairs or potential hazards to the appropriate department as soon as identified. - Reports all on-the-job injuries and seeks medical attention as appropriate INITIATIVE: - Self-motivation, takes on projects willingly, acts on opportunities to improve, contributes new ideas. - Takes the initiative to identify and solve problems. - Supports improvement and innovation in the workplace. - Demonstrates awareness of and supports OHSU departmental and operating unit goals through participation in continuous quality improvement and departmental activities. - Promotes professional development and contributes to the professional growth of others. Be familiar with and comply with OHSU and Diagnostic Imaging department policies and procedures.   Other duties as assigned.

Personnel Coordination: - Assists manager with interviewing and hiring PAS Specialists and PAS Resource Specialists. - Orients, conducts, and arranges the training for new employees. Monitors for timely completion of training requirements and demonstration of core competencies. - Assists employees with problem identification and resolution. - Provides management with feedback on employee performance in support of training progress, coaching, counseling, and/or performance reviews  Quality & Clinical Operations Monitoring: - Clinical Service Resource. Shares PAS expertise and disseminates information to other PAS personnel. - Serves as an expert user of PASR systems and software. - Investigates clinic-scheduling errors, investigates patient and provider scheduling complaints, works in partnership with practice managers to develop appropriate corrective action plans, and recommends operational changes as needed. - Maintains PASR skills in the areas of enrollment and authorization, arranged care, point-of-service operations, integrated care, complex scheduling and telecommunications. - Provides direct customer service in a PASR role for a minimum of one half-days per week in different clinics. - May be required to fill in as needed for any subordinate PAS position within the service area. - When necessary, communicates directly with patients or other customers who have encountered difficulty accessing health care at OHSU. - As part of program structure, provides back up of scheduling activities including call processing when assigned. - Will operate as float PASR for all team-scheduling needs when necessary, based on coverage needed, EPIC scheduling queue levels and call volumes. Continued Professional Development: - Successfully complete required PAS training and core competencies - Completes all required learning and compliance module - Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment. Customer Service: - Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face -to-face customer contact skills, crisis management, facility with available information, technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.