(Note that some job duties may differ, depending on candidate qualifications.)
- Perform a wide range of image-guided procedures including, but not limited to, US-guided paracentesis, thoracentesis, thyroid and superficial fine needle aspiration biopsies, fluoroscopic hysterosalpingogram, ultrasound-sonohysterogram, contrast enhanced ultrasound, CT procedures, MRI-guided prostate biopsy.
- Perform and interpret a range of procedures including, but not limited to, GI fluoroscopy procedures (esophagram, upper GI, feeding tube manipulation, contrast enema, cystogram, fistulogram).
- Dictate preliminary radiologic findings and review images with supervising radiologists.
- Supervise moderate sedation administered by radiology RNs and oversee mild sedation/anxiolytics when needed.
- Supervise procedure-related recovery and respond to complications, coordinating clinical care, consultation, admission or ED-transfer.
- Help manage preprocedural medical issues in coordination with radiology RNs and consultation with radiologists such as anticoagulation, antibiotics, allergies, etc.
- Work closely with Xray, US, CT, MRI radiology lead techs and managers to implement process improvement.
- Communicate with attending physicians regarding a patient's condition, treatment plans, and urgent medical needs.
- Communicate with patients and family regarding their imaging findings. Review imaging as appropriate with patients.
- Adhere to best practice protocols and OHSU specific policies.
- Obtain training and education on safe use of fluoroscopy and radiation safety precautions, and medical staff credentialing approval for signing orders.
- Collaborate with radiology team members to establish or revise clinical pathways and patient education materials.
- Work with clinic and hospital staff to optimize order sets, patient instructions, and other infrastructure that supports patient care.
Quality and Research:
- Promote use of appropriate research findings in practice to exceed the standards of care.
- Work with the physician leadership, nurse managers, nursing staff and social workers to prevent and/or respond to patient complaints.
- Effectively manage clinic resources.
- Treatment of neonatal and adult mice and rats with alcohol. Brain area and blood harvesting. Blood alcohol determinations. Genotyping. Tissue culture.
- Immunohistochemistry, RNAscope, and Golgi-Cox analyses: Perfusion, brain slicing for immunohistochemical (IHC) or Golgi-Cox analysis, optimization of the use of antibodies for IHC analysis. Fluorescence and confocal microscope imaging. Morphometric analysis of Golgi-Cox stained neurons using the software Neurolucida. Isolation of RNA from rodent tissue using traditional as well as novel approaches to isolate nuclear or translating RNA and analysis of gene expression from these samples using qRTPCR and RNA-sequencing.
- Data collection and data entry for biomedical experiments. Physical and electronic records will be kept for each study in an orderly and timely manner. That is, all records must accurately, legibly and completely record experimental data and results of procedures used, to allow for replication by others. Experimental data entry is not considered complete until double-checked. All results are to be provided to the lab manager/PI in a timely manner.
- Preparation and planning for biochemistry and molecular biology experiments in a timely manner. This will include: obtaining subjects, obtaining supplies, reserving space and equipment, assuring the proper environment for subjects, creation of data collection sheets, aiding with the development of the experimental protocol, obtaining final approval of the experimental protocol before moving forward, and other duties as assigned/necessary to ensure successful study completion. Preparation may include discussion with Drs. Guizzetti and Zhang and Mr. Hashimoto, additional Guizzetti Lab staff, animal facility staff, and/or other laboratories. Thus, a high level of communication skill is implicitly required.
- Lab maintenance: Maintain work area and common research areas. Make buffers, solutions, reagents required for daily operations. Maintain supplies.
- Logistical Support: Support of PI and co-workers in maintenance of computers, travel reimbursements, and miscellaneous clerical duties.
Responsible for independent implementation of experiments involving rodent models of psychiatric disorders that include surgical, viral, and behavioral manipulations. Duties include:
- Manage all aspects of an electrophysiology behavioral neuroscience laboratory including supervising all orders, preparation of regulatory protocol and research reports, training and supervising of students
- Independent implementation of experiments involving rodent models of psychiatric disorders that include surgical, viral, and behavioral manipulations
- Independent responsibility for research studies such as choice of antibody for a given paradigm
- Monitor expenditure related to federal grant research supply budget
The Research Project Coordinator has primary responsibility for coordinating two multi-year projects using Fast Healthcare Interoperability Resources (FHIR) technologies. The FHIR Starters project intends to help researchers directly extract data for their clinical and translational research (funded under OCTRI). The eCarePlan study is a 2-year project aimed at developing and implementing a FHIR app to help manage chronic conditions (funded under Care Management Plus in the Department of Medical Informatics and Clinical Epidemiology – DMICE).
Candidates must be able to demonstrate a history of self-motivated and detail-oriented work. Candidates must be comfortable working both independently and collaboratively and must have strong oral and written communication skills. A strong commitment to exceptional customer service is required. Excellent interpersonal skills, including the ability to communicate clearly, positively and effectively is required. Tasks include documentation of meeting minutes, requirements, workflows, training plans, project, communication, developing business plans, tracking issues and milestones, following up on outstanding tasks and issues, collaborating with the stakeholders and the project team, conducting literature reviews, preparing reports and conference abstract and IRB management.
The PAS Specialist’s objective is to positively represent Oregon Health & Science University (OHSU), the Department of Medicine, the Harold Schnitzer Diabetes Health Center and Adult Endocrinology in a friendly and professional manner. This position provides a variety of technical and administrative tasks in support of the Department of Medicine Clinical Programs, including:
- Front-line patient contact including greeting and checking patients in and out
- Answering phones, sorting mail, faxing, photocopying and filing documents and records
- Screening for financial eligibility, confirming health care coverage, obtaining referrals;
- Scheduling appointments in person and over the phone
- Assisting patients in a clinical setting.
This position directly supports the Department of Medicine's objectives of service excellence, clinical care and quality assurance.
**New hires are eligible for up to a $1,500 hiring bonus**
The Veterinary Research/Health Technician 2 is the second level of a three-level series. At this level, this position will provide more complex research support, routine health care, and animal husbandry for animals maintained at the ONPRC. This position will perform the manual and technical husbandry tasks directly related to the care of, and research support for the use of, laboratory animals. This classification is distinguished by the increased responsibility and accountability related to animal care protocols and support of research protocols. Employees in this class have greater freedom to determine work priorities and requires less instruction or direct supervision.
The area of work assignment and specific tasks will vary, depending on animal population and care requirements, service requirements, staffing needs and the individual’s knowledge. Animal Resources and Research Support (ARRS) houses approximately 4600 nonhuman primates, and approximately 2000 small laboratory animals, on a daily basis. The animals are housed in 8 buildings and approximately 65 outdoor enclosures, on the ONPRC/OHSU campus. There are over 120 employees who are responsible for providing care of the research animals.
The successful candidate for this position will have experience in the care of basic knowledge for the care of animals, demonstrated by experience with household pets, farm or 4-H animals or previous work-related experience with animals. Ideally, the individual in this position will have experience utilizing proper techniques to safely perform standard clinical procedures, including accurately calculating medication dosages. Additionally, this role requires a professional, service-oriented attitude, with the ability to read, write, and follow oral and written instructions, as well as having the ability to communicate effectively in oral and/or written formats with both technical and professional staff.
Some duties will require work inside an ABSL-3 facility, working outside in inclement weather and daily work may involve moving on wet and/or slick surfaces, through narrow corridors between rows of cages, and climbing stairs to corral observation towers. There is risk of exposure to zoonotic agents through injury, by direct contact with animals or their tissues, or by contact with equipment contaminated by animals or their body fluids. Some work duties may also include risk of exposure to potentially hazardous chemicals and sanitizing chemicals.
Candidates should have the ability to carry and lift up to 50lbs; lift objects weighing approximately 42lbs to shoulder height, and be able to perform the essential functions of the position with or without accommodation.
This is a great position to continue and advance your career in animal care and research support within OHSU!
- Provides support for Provost Office Administrative Manager, which includes confidential, time-sensitive tasks: communicates regularly with the manager, provides administrative support such as calendar maintenance (if applicable), schedules meetings as directed; makes room reservations, prepares meeting materials; may have authority to sign documents and/or correspondence on behalf of supervisor; requests and collects information organizes the information in a user-friendly format as to share with different audiences; completes various HR related tasks such as reviewing resumes and interviewing applicants, makes travel arrangements for candidates, assists with onboarding new employees; makes travel arrangements and itinerary(s) for external visitors, notifies organizations to be visited; coordinates the editing, proofing, and distribution of newsletters brochures, manuals, forms, flyers, posters using desktop publishing software; and other administrative tasks as needed.
- Provides administrative support to Office of the Provost units: greets office visitors; screen calls, answers multiple phone lines and refers calls as appropriate; understands OHSU resources as to assist in answering questions as efficiently as possible; responds to multiple generic email boxes (examples: Provost Admin, ACAD, WLDP, Housing, EAC, IPE); fax and mails correspondence from the Office of the Provost to a variety of locations; maintains office supplies and ordering, ensures office equipment is functional, and organizes storage rooms; develops and revises office procedures; assists in record processing as needed, creates itineraries and agendas; takes minutes at meetings; organizes and maintains online filing systems for coordinated materials (Examples: IPE, APR, OnTrack! Surveys); edits, proofreads and updates various OHSU webpages; creates a variety of correspondence reports, notes, or other information with little to no general oversight; provides additional administrative support for Provost Office, Academic Affairs, Faculty Affairs and Student Affairs as needed; timekeeper for Provost Office and direct departments.
- Completes expense and IT support for Admin Manager and Office of the Provost units, as needed: creates travel vouchers, expense reimbursements/disbursements, and expense reports for purchasing card(s); submits purchase orders and invoices to be paid using Oracle; assists with disbursement payments; serves as departmental IT/network support (department IT Coordinator (ITC); purchase software/hardware, coordinate moves and installations, coordinate repairs, liaison to help desk personnel, schedule training); may use any of OHSU variety of software utilizing Macintosh or Windows environments; coordinate with multiple logistical departments as needed regarding moves, installations, remodels and upgrades.
- Supports Team Projects: collaborates on assigned projects with Provost Admin Team, engaging in project management routines to maintain on-time commitments; supports the Provost as needed for more significant events and projects. (examples of Provost Admin Team Projects and Provost Office Events: Employee Anniversary Ceremony, Email 4 Life, OnTrack School Surveys, Faculty Senate Awards, Gender Equity in Academic Health and Medicine Conference, Summer Picnic and Social Gatherings) Meet regularly with Provost Admin team to continue engagement, teamwork and project management; cross-train with Provost Admin peers, as applicable, as to assist in coverage during leaves, vacations or during other projects as needed.
- Manages complex scheduling priorities and coordinates day-to-day activities for leadership as assigned.
- Advises executives of commitments and obligations and supports highly strategic and/or confidential project meetings. Arrange group and individual meetings with hospital and university officials, employees from all levels, consultants, vendors, etc. Arranges travel as needed.
- Manages agendas and meeting minutes for strategic leadership meetings and provides project coordinator support for strategic projects.
- Manages facilities requests and office remodels – organizing spaces, ordering, stocking, and labeling supplies and inventory; setting up workstations; ordering new equipment and/or software; shipping equipment to various campuses; and other administrative tasks as needed.
- Work with the senior communications specialist to coordinate, monitor, and communicate projects and programs managed by the Health Equity Department; Assist in preparing and managing Health Equity Dashboards and Annual report. Serve as a primary point of contact between the Chief Health Equity Officer and various community-based organizations, including helping to coordinate the partnership activities with the different groups by providing meeting minutes/agendas.
- Prepares and submits invoices, POs, and purchasing card reconciliation through Oracle; submits CARS user access requests; Maintains paper and electronic filing systems.
- Assists in record processing as needed. Examines forms and other documents for accuracy and completeness; compares data on documents with data on manual or computer records; adds, deletes, or changes information on manual or computerized systems to maintain accurate, complete, and current information; develop onboarding folders for new employees with useful materials and various resources, assist incoming employees with orientation paperwork, distribute badges and equipment as needed, creates itineraries and agendas; takes minutes at meetings and send/post them out as necessary, implement policy or handbook changes through Drupal.
- Reviews and sorts incoming physical and electronic mail for executives; Determines disposition of written communications. Furnishes information required for reply to correspondence and other materials. Composes, edits and proofs correspondence and other documents for approval of executives
- Works cooperatively and in collaboration with other executive support staff to perform various office duties and projects as assigned (e.g. distributing mail, greeting visitors, answering phones), as needed. Provides backup administrative support for other Executive Assistants during vacations and emergency situations. At times may be assigned specific recurring duties as part of the executive support team, e.g. network contact, office equipment contact, Kronos (UKG) timekeeping, and other duties as assigned by the supervisor.
- Explains policies and procedures for obtaining OHSU services; receives and reviews documents and applications submitted in request of benefits and/or services (e.g., student applying for financial aid, grants, credits, reimbursements, claims for payments from specialized funds); determines if the applicant meets or continues to meet criteria for and approves or denies benefits and/or services; investigates circumstances, responds to questions and resolves discrepancies; researches collects data and prepares reports outlining the impacts or changes in procedures on OHSU programs and funding; compiles statistical information related to program or operation measuring success rate and/or performance to be used by others to make decisions related to the program
- Other duties as assigned
The Research Assistant 1 will provide technical support for ongoing research projects for work related contraception research in an in vitro model. This position requires a hardworking, dedicated individual who can follow directions and work independently. Laboratory work will include tissue culture work performing common laboratory assays, but also maintaining the lab environment including dishwashing, lab cleanliness, and organization.
This position will support a multi-team effort to utilize cutting edge molecular biology and sequencing-based methods to study the immune response to a range of human pathogens, including single-cell RNA-seq. This is primarily a wet-lab position; however, there is the opportunity for interested individuals to participate in data analysis. The individual should have experience in chemistry and/or cell biology and immunology techniques including basic molecular biology and cell culture. The individual will only require occasional supervision and will work independently to support the larger team effort. The person will work with senior staff, and may be responsible for training junior staff.
**New hires are eligible for up to a $1,500 hiring bonus**
The Veterinary Research/Health Technician 1 is the first level of a three-level series. At this level, this position will provide research support, routine health care, and animal husbandry for animals maintained at the ONPRC. This position will perform the manual and technical husbandry tasks directly related to the care of, and research support for the use of, laboratory animals.
The area of work assignment and specific tasks will vary, depending on animal population and care requirements, service requirements, staffing needs and the individual’s knowledge. Animal Resources & Research Support (ARRS) houses approximately 4600 nonhuman primates, and approximately 2000 small laboratory animals, on a daily basis. The animals are housed in 8 buildings and approximately 65 outdoor enclosures, on the ONPRC/OHSU campus. There are over 120 employees who are responsible for providing care of the research animals.
The successful candidate for this position will have basic knowledge for the care of animals, demonstrated by experience with household pets, farm or 4-H animals or previous work-related experience with animals. Ideally, the individual in this position will have experience utilizing proper techniques to safely perform standard clinical procedures, including accurately calculating medication dosages. Additionally, this role requires a professional, service-oriented attitude, with the ability to read, write, and follow oral and written instructions, as well as having the ability to communicate effectively in oral and/or written formats with both technical and professional staff.
There is risk of exposure to zoonotic agents through injury, by direct contact with animals or their tissues, or by contact with equipment contaminated by animals or their body fluids. Some work duties may also include risk of exposure to potentially hazardous chemicals and sanitizing chemicals.
Candidates should have the ability to carry and lift up to 50lbs; lift objects weighing approximately 42lbs to shoulder height, and be able to perform the essential functions of the position with or without accommodation.
If you are a problem solver, have the ability to multi-task, be self-directed, and pay attention to details, this is a great position to start your career path in OHSU!
Seeing up to 12 patients per day, this Advanced Practice Provider (APP) provides care in conjunction with a team comprised of physicians, APPs, RN coordinators, and other allied health professionals. APPs may practice both independently or in a shared-care model with physicians, as determined by the needs of the team. Additionally, this APP may be intermittently provide oversight of the infusion unit, responding to acute infusion reactions and urgent medical issues.
After appropriate proctoring, APPs will independently perform procedures including bone marrow aspirate/biopsy, lumbar puncture, ommaya tap, and skin biopsy.
This position reports through the Advanced Practice Provider (APP) Outpatient Manager.
Clinic hours: Four 10-hour days between Monday and Friday. Set schedule to be determined at time of hiring.
Under the direction the head of the Behavioral Services Unit (BSU), the BSU Manager will oversee the operation and continuous improvement of the ONPRC behavioral management program, including the social management of nonhuman primates, psychological enrichment, animal training, and behavioral interventions. This individual will supervise and organize the daily duties and workload allocation of BSU staff to ensure that they follow appropriate protocols and achieve the goals of the enrichment program in a productive way; oversee and coordinate BSU support staff, including responsibility for hiring, disciplinary actions (up to and including termination of employment), and other general management of personnel issues; identify problems with program implementation and develop recommended solutions for animals in ABSL-2, ABSL-2+, and ABSL-3 environments; ensure that USDA, AAALAC, and institutional standards and other regulatory requirements are maintained and service integrity is preserved; provide written reports which contribute to the efficient functioning of the BSU program through collection, analysis and interpretation of data, and knowledge of the goals of the BSU program; provide orientation and training of BSU and ARRS staff, and develop appropriate content for training modules; assist in scientific studies examining best ways to manage behavioral needs of ONPRC NHPs; act as primary behavior support staff in ABSL-3 areas.
The Oracle Business Analyst will apply knowledge and best practices to assist end users with production support and the development of enhancements for Oracle Release 12 eBusiness suite HCM and Kronos applications. This position will:
- Understand general HR business processes and HCM and Kronos applications to help drive recommendations for process improvements.
- Assist and/or develop test cases and scripts and thoroughly test fixes, enhancements, and patches prior to release into user testing. Document and communicate preliminary testing results.
- Translate technical specifications and requirements into informative, user-friendly test plans for end-user acceptance testing.
- Work with assigned departments to document user-friendly testing of system/interface requirements, make design recommendations to meet quality assurance requirements and project schedule.
- Monitor information technology output for quality, accuracy, and timeliness.
- With support from a Senior Oracle Business Analyst or Senior Oracle Developer:
- Troubleshoot production issues and provide end user support via the telephone and email
- Provide analytical support for customers by evaluating and documenting requirements and reviewing and tracking projects.
OHSU cares for acutely and critically ill patients in our Operating Room. We provide the latest evidence-based care and have a reputation for effective teamwork. Operating Room nurses understand the importance of their independent scope of practice and engage in dependent scope of practice decision making with the team. Operating Room nurses also provide patient and family-centered care for the full spectrum of illnesses.
The OHSU Operating Room provides around-the-clock multidisciplinary services to adult patients across their life span. The department cares for Ambulatory, Adult Acute Care and Adult ICU patients arriving from home, ED or from the In-Patient setting. OHSU is a Magnet designated hospital and Level 1 Trauma Center.
- Provide high quality customer service to both external customers (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU health care providers, staff) that exceed the service standards of the health care industry.
- This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management, familiarity with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
- Enrollment & Authorization
- Gather and/or verify patient information including demographics, insurance coverage, and financial status.
- Confirm patient eligibility for health care coverage and clarify any managed care arrangements.
- Verify appropriate accounts are active and associated with services to be received.
- Confirm authorizations for imaging procedures.
- Enter all information accurately into OHSU databases or into the medical record when necessary.
- Follow up on pending authorizations until they are obtained.
- Arranged Care
- Obtains prior medical records and imaging studies if appropriate.
- Answer multi-line telephone, aids with clarifying orders, and notifying clinics of errors.
- Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible.
- Mail information packets.
- Provide personal reminders to patients about upcoming appointments.
- Radiology/Surgery Scheduling
- Schedules multifaceted patient appointments on line, and manually if necessary in all modalities of Diagnostic Imaging Services.
- Maintains current information regarding schedules for resources and providers.
- Serves as liaison and information resource for physicians, nursing support staff, coworkers, IP Admitting Department, Surgery Office, and Periop Services.
- Collects from physician and clinics all information necessary order information to schedule a scan (including ICD10 codes, diagnosis, equipment needs, etc.).
- Facilitates care arrangements by scheduling IRU time, preops, PAT clinic, ancillary and clinical services as needed.
- Applies problem solving and negotiating skills in resolving provider and patient concerns and other imaging related problems.
- Triages and accurately documents telephone calls from patients and referring clinics including requests for appointments, complaints, general information inquiries, and urgent health care concerns.
- Delivers such information or requests promptly to the appropriate providers or their designees.
- Clinical Services Resource
- Shares PAS expertise and disseminates PAS information to PAS Specialists within the service area.
- Instructs co-workers as needed in user skills for PAS system software including Order Entry, EPIC cadence scheduling and the Radiology Information System (RIS).
- Maintains a service-based working knowledge of diagnostic and procedural coding and medical terminology.
- Fills in as needed for any subordinate PAS position within the service area.
- Training and Competency
- Successfully completes the required PAS initial training and core competency assessment before or during the trial service period.
- Complete all required update modules.
- Maintain core competencies, and demonstrate continuous application of these skills throughout the period of employment.
- Managed Care Coordination
- Maintains current information on managed care insurance plans and serves as a liaison and information resources for physicians, nursing support staff, PAS specialists, referring physician offices, patients, Hospital Operations Support and others on authorization requirements; serves as a service area resource ICD10 coding requirements; obtains managed care authorizations for consultations, procedures, office visits, care arrangements, and contact other ancillary and clinical services as needed; problem solves and negotiates skills in resolving patient concerns and managed care related problems
- Patient Care/Patient Safety Attendant (PSA): Per assignment of Registered Nurse, the employee provides care including but not limited to activities of daily living, diversional activities, collecting patient data, monitoring for symptoms of increased risk, assist with transportation, comfort measures, environmental safety, milieu observation, and assists with discharge of patient reinforcing assigned teaching.
- Patient Video Monitoring: Demonstrates understanding and proficiency of the continuous video monitoring software. Maintains constant visual observation at all times. Verbally redirects patient over digital 2-way audio device located in a patient’s room. Notifies the nursing staff if the patient requires assistance, is exhibiting symptoms RN requests report of, or is at imminent risk of injury or distress. Documents interactions within the electronic health record.
- Communication: Communicates directly with Registered Nurses related to patient trends, advances, and deviations from the plan of care. Discusses patient care trajectory (improvement and/or decline) with the interdisciplinary team. Transfers knowledge in the Electronic Health Record (EHR) per policy.
- Miscellaneous: Collects and tracks daily data/metrics, understands and adheres to Daily Management Systems, and provides break coverage to in-house PSAs. Understands their role and complies with OHSU policies pertinent to this role:
- Clinical Violence Alerts and Clinical Violence Risk Assessment
- Code Green
- Continuous Video Monitoring for Patient Safety
- Hospital Holds for Treatment of Mental Illness
- Medical Hold for Non-Mental Health Patients
- Patient Personal Property
- Patient Safety Attendant, Policy and Procedure for Use of
- Pediatric Behavioral Health Safety Protocol
- Restraint and Seclusion, Use of
- Safety Searches
- Suicide risk screen and safety interventions in Non-Psychiatric Clinical
Hiring Bonus and Relocation Package Available
The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.
RN Role Description and Department Specific Requirement Addendums go to the TTP Program webpage: https://www.ohsu.edu/nursing-careers/transition-practice-ttp-program
Additional information on participating departments can be found on this webpage.
Acts as primary receptionist and point of contact for CEI Genetics Clinical Trials. Duties include checking patients in and out for appointments, answering the main phone line, monitoring the genetics clinical trial email inbox, triaging and transferring calls and emails, taking messages, greeting and directing visitors and patients. Schedules research appointments through EPIC and Outlook, if ever necessary and as indicated by study coordinators and or PI’s. Obtains prior medical records, if appropriate. Creates a medical record, if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other specific needs whenever possible. Mails patient information packets. Obtains and prepares OHSU medical records before scheduled appointments.
Provides high-quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and other staff) that meets or exceeds the service standards of the health care industry. This includes prompt and professional communication, face-to-face customer service skills, as well as over the phone and in written communication. Must be able to explain various tests to patients following physician guidelines. Is able to assist in crisis management. Must interact professionally with clinical trial coordinators, manager, and variety of additional staff within Casey and OHSU.
Serves as part of the administrative support team for clinical trials coordinators including aiding in scheduling meetings and conferences; p-card and ClinCard reconciliation and reimbursements, arranging travel for patients, preparing travel requests, ordering printer toner, as indicated. Maintains updated CV and training files for study staff and faculty. Updates research patient information in Progeny.
Perform cash handling and billing duties in a timely and thorough manner. Duties include educating patients on related billing issues as appropriate, quoting self-pay patients when indicated, collecting co-payments and past due balances when indicated, providing patients with appropriate receipts per CEI procedures, performing end of day duties following CEI protocol and guidelines (closing/balancing cash drawer and giving documentation with monies to designated person)
Manage mailroom deliveries for clinical trial unit including mail distribution duties, acts as primary contact for all deliveries, and ensures proper ordering and stocking or mailroom supplies.
ADDITIONAL RESPONSIBILITIES: This includes, but is not limited to: attend educational in-services and staff meetings, communicates additional training needs to Manager. Willingness to cross-train for positions in assigned or other division areas, when necessary. Maintains core competencies and demonstrates continuous applications of these skills throughout the time of employment.
Receive patients arriving for appointments and assisting in patient flow throughout the clinic visit. Maintaining a clean, safe and orderly environment in the waiting area for patients, family and clinic personnel. This includes, but not limited to, keeping the waiting area free of litter and obstacles, keeping magazine subscriptions current and tidy, maintaining supplies and necessary clinic forms.
POINT OF SERVICE OPERATIONS: Greets patients and confirms that an appointment has been kept. Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. Verifies and updates the common data set online. Explains and satisfies any necessary patient signature requirements.
Schedule new and return patient appointments, including fellows and faculty, ancillaries, and surgeries; review/update patient appointment list.
ARRANGED CARE: Schedules new patient appointments online and manually, if ever necessary. Obtains prior medical records and studies if appropriate. Creates a medical record, if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails new patient information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments.
Triage phone calls, dispensing appropriately, including facilitation of prescription refills, consults, walk-ins and emergencies, and requests for medical records.
TELECOMMUNICATIONS: Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.
CUSTOMER SERVICE: Provides high-quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU healthcare providers and staff) that meets or exceeds the service standards of the healthcare industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous applications of process improvement methods and skills.
Perform cash handling and billing duties in a timely and thorough manner. Duties include, but not limited to: educating patients on related billing issues as appropriate, collecting co-payments and past due balances when indicated; providing patients with appropriate receipts per CEI procedures; performing end-of-day duties following CEI protocol and guidelines (batching out cash/checks/credit card, and checking encounters for missing information, and giving appropriate documentation to designated area for posting); reconciling cash receipts per CEI policy and maintaining front office cash drawer as appropriate.
Provide backup support to the Retina Division managed care coordinator. Confirm or obtain pre-authorizations from 3rd party payers. Verify or facilitate up-to-date registration information on all new and return patients for the retina faculty.
ENROLLMENT & AUTHORIZATION. Maintains current information on managed care insurance plans and serves as a liaison and information resource for physicians, support staff, referring physician offices, OHSU Health Plan Office, patients, and insurance companies regarding authorization requirements per diagnosis and service. Gather and/or verify patient information including demographics, insurance coverage, and financial status. Confirm patient eligibility for health care coverage and clarify any managed care arrangements. Obtain authorizations for clinical care, diagnostics, procedures, and facility charges. Enter all information accurately into OHSU databases or into the medical record when necessary. Follow up on pending authorizations.
Provides back-up administrative support to the other retina support staff. This includes, but is not limited to: attending educational in-services and staff meetings, communicates additional training needs to direct supervisor, and cross-trains for positions in assigned or other division areas, when necessary. Maintains core competencies and demonstrates continuous applications of these skills throughout employment.