The appointee shall provide services as assigned by the supervisor in furtherance of the university’s missions and goals of teaching, research, patient care, outreach and public service. The adult cardiac surgeon will provide cardiac surgery services primarily at PeaceHealth Southwest Medical Center in Vancouver, Washington

Create effective programs, services, and outreach to improve the university’s efforts towards recruitment and retention of a diverse population of students, especially for underrepresented students. - Responsible for oversight of assigned programs, services, initiatives and metrics designed to advance diversity, equity, inclusion, and belonging which include recruitment and retention of under-represented groups. - Contribute to planning and actions that enable Admissions committees to recruit effectively for underrepresented populations. - Provide leadership and support towards the university’s goals for diversity and enrollment. - Create effective programs, services, and outreach to improve student success metrics for underrepresented and diverse students - Working with other internal stakeholders, identify retention issues, trends, and themes for diverse students. - Develop strategies to address concerns in collaboration with all OHSU service networks and others in this effort.  - Collaborate with academic staff and committees (Provost, Deans, Gender Equity in Academic Health and Medicine, Faculty Development, Diversity House Officers, etc.) in efforts to attract, recruit, and retain diverse students. - Develop and lead student-related DEIB communications strategy that creates engaging diversity-related content to share across channels with internal and external audience. Lead and manage the Center for Learner Diversity and Inclusion (CDI) office, space, and staff. - Develop and maintain mission and vision for CLDI team - Train, supervise, and develop the CLDI team - Oversee the CLDI departmental budget development and management Serve as the university-wide leader in the development and implementation of DEIB programs, services, policies, training, and advocacy for students. - Provide leadership for the development and delivery of DEIB training for students and for faculty and staff that support or - teach them.  - Provide guidance, consultation, and support to key OHSU partners in DEIB work, especially in the schools and programs. - Lead the team in providing robust and frequent culturally inclusive events and programs that support a sense of belonging and reflect the diversity of our world. Develop a comprehensive assessment plan for the Center and for the student population through a university climate survey. - Responsible for monitoring and evaluating programmatic and operational effectiveness and identifying changes required for improvement - Develop and present an annual CLDI report

The Department of Psychiatry at Oregon Health & Science University (OHSU) has an outstanding opportunity for Addictions trained Physician or Psychiatric Mental Health Nurse Practitioner. OHSU’s Department of Psychiatry, in partnership with other major Oregon health systems, operates Unity Center for Behavioral Health, a 100+ bed psychiatric hospital and 35-bed Psychiatric Emergency Service (PES) in Portland, Oregon.  We run a non-coercive, highly community-oriented treatment program, which will prevent hospitalization when possible, and return patients to community services as soon as feasible.  The hospital is a major training site for the department’s residency training program, medical students, and other health profession’s trainees. This is a unique opportunity for a creative, energetic provider to treat, teach and advance their academic interests. This position resides in the PES, in the newly created Substance Use Disorder Center.  This position will function daily (seven days per week) during regular day working hours.  This position qualifies for all regular faculty benefits and CME activities as well.    Oregon Health & Science University is a nationally prominent research university and Oregon’s only academic health center.  It educates health professionals and scientists and provides leading-edge patient care, community services and biomedical research.   When you join OHSU, you join a dedicated team of caregivers, educators, researchers, and administrative professionals who diligently pursue the advancement and application of knowledge to directly benefit the individuals and communities we serve.  Each day at OHSU brings a chance to further your learning, discovery something new and touch the lives of people in Oregon and beyond.

Faculty in the Division of General Internal Medicine & Geriatrics participate actively in teaching medical students, residents, fellows, and each other. Opportunities for teaching abound and participation is encouraged and valued. The faculty member will be expected to participate in continuing education, professional and faculty development and scholarship, as directed by his or her department.    This position will include continuity ambulatory practice and potentially interim care for the practice. Clinical care duties will be the equivalent of 7 half days per week.  Clinical work will include of precepting residents approximately one half day a week.  Evening clinic hours will be expected at a 1 day per week.     - Serve as a Primary care clinician in the Faculty Practice with OHSU at Hillsboro Internal Medicine Primary Care Clinic (to include continuity care, as well as interim or same day care). - Participate in clinical based teaching of OHSU students and in the future Hillsboro Medical Center based Internal Medicine residents, such as resident continuity clinic precepting. - Potential for inpatient general medicine clinical work.

The duties of this position include: - Serve as a Primary care clinician in the Faculty Practice with OHSU at Hillsboro Internal Medicine  Primary Care Clinic (to include continuity care, as well as interim or same day care)  - Participate in clinical based teaching of OHSU students and in the future Hillsboro Medical Center based Internal Medicine residents, such as resident continuity clinic precepting - Potential for inpatient general medicine clinical work    This position will include continuity ambulatory practice and potentially interim care for the practice. Clinical care duties will be the equivalent of 7-8 half days per week.  Clinical work will include of precepting residents approximately one half day a week.  Evening clinic hours will be expected at a 1 day per week.  Communication skills and the ability to collaborate with other clinicians in our practice is essential.

We're seeking a Clinician Educator to join our team!  This position will include both a continuity ambulatory practice and coverage clinic. The Clinician Educator position provides increased after-hours appointment access for patients as well as increase our overall patient access.  Evening clinic hours will be expected at a 1-2 days a week.   Faculty in the Division of General Internal Medicine & Geriatrics participate actively in teaching medical students, residents, fellows, and each other. Opportunities for teaching abound and participation is encouraged and valued. The faculty member will be expected to participate in continuing education, professional and faculty development and scholarship, as directed by his or her department.

The successful applicant will perform the following duties: - Primary care clinician and/or interim, same day or urgent care 7 half days/week at OHSU Primary Care Clinic, Beaverton, OR - Participate in clinical based teaching of residents and medical students - Opportunity to attending on an inpatient medicine wards

Responsible for the general cleaning of both patient and non-patient care areas such as office and bathrooms in the hospital and clinics. - Cleaning and Sanitizing: - Cleans and sanitizes all surfaces and floors in patient rooms, clinical areas, support space, public areas, office space, and restrooms to include mopping, sweeping, vaccuuming, spot cleaning carpets, dust moping, wet mopping, damp wiping, high dusting; - Cleans and sanitizes equipment, including beds, stretchers, and bassinets; uses chemical cleaners and disinfectants. - May clean and sanitize all surfaces and floors in OR’s, intensive care units, high risk patient areas, patient rooms, clinical areas, support space, public areas, office space, and restrooms. - Waste Removal: - Collects trash, linen, and trash carts; - Empties and cleans trash bins;  - Operates trash compactor and waste sterilization equipment. - Equipment & Furniture Cleaning: - Makes beds, bassinets, cribs, and stretchers; - Moves beds, furniture, and other equipment for cleaning; operates EVS cleaning equipment. - Supplies and Restocking: - Stocks EVS closets and carts; replenishes dispensers (soap, paper towels, toilet paper, alcohol based hand sanitizer, disposable seat covers). - Customer Service & Patient Experience: - Responds to patient requests in a customer-focused and timely manner; - Effectively utilizes I CARE and other patient experience tools for patient experience.

Floor Care and High-Level Vacuuming: - Maintains carpets by vacuuming, spot cleaning, and performing light and heavy carpet extraction; maintains hard-surface floors by sweeping, spot mopping, mopping, stripping, waxing, buffing and refurbishing; uses chemical cleaners, strippers, and waxes; performs high-level vacuuming of vents, ceilings, fixtures, and ledges. Cleaning and Sanitizing: - Cleans and sanitizes all surfaces and floors in patient rooms, clinical areas, support space, public areas, office space, and restrooms to include mopping, sweeping, vaccuuming, spot cleaning carpets, dust moping, wet mopping, damp wiping, high dusting; cleans and sanitizes equipment, including beds, stretchers, and bassinets; uses chemical cleaners and disinfectants. Waste Removal: - Collects trash, linen, and trash carts; empties and cleans trash bins; empties and cleans trash bins; operates trash compactor and waste sterilization equipment. Equipment & Furniture Cleaning: - Makes beds, cribs, and stretchers; moves beds, furniture, and other equipment for cleaning; operates EVS cleaning equipment. Supplies and Restocking:  - Stocks EVS closets and carts; replenishes dispensers (soap, paper towels, toilet paper, alcohol based hand sanitizer, disposable seat covers). Customer Service & Patient Experience: - Responds to patient requests in a customer-focused and timely manner; effectively utilizes I CARE and other patient experience tools for patient experience

Responsible for the general cleaning of both patient and non-patient care areas such as office and bathrooms in the hospital and clinics. - Cleaning and Sanitizing: - Cleans and sanitizes all surfaces and floors in patient rooms, clinical areas, support space, public areas, office space, and restrooms to include mopping, sweeping, vaccuuming, spot cleaning carpets, dust moping, wet mopping, damp wiping, high dusting; - Cleans and sanitizes equipment, including beds, stretchers, and bassinets; uses chemical cleaners and disinfectants. - May clean and sanitize all surfaces and floors in OR’s, intensive care units, high risk patient areas, patient rooms, clinical areas, support space, public areas, office space, and restrooms. - Waste Removal: - Collects trash, linen, and trash carts; - Empties and cleans trash bins;  - Operates trash compactor and waste sterilization equipment. - Equipment & Furniture Cleaning: - Makes beds, bassinets, cribs, and stretchers; - Moves beds, furniture, and other equipment for cleaning; operates EVS cleaning equipment. - Supplies and Restocking: - Stocks EVS closets and carts; replenishes dispensers (soap, paper towels, toilet paper, alcohol based hand sanitizer, disposable seat covers). - Customer Service & Patient Experience: - Responds to patient requests in a customer-focused and timely manner; - Effectively utilizes I CARE and other patient experience tools for patient experience.

Responsible for the general cleaning of both patient and non-patient care areas such as office and bathrooms in the hospital and clinics. - Cleaning and Sanitizing: - Cleans and sanitizes all surfaces and floors in patient rooms, clinical areas, support space, public areas, office space, and restrooms to include mopping, sweeping, vaccuuming, spot cleaning carpets, dust moping, wet mopping, damp wiping, high dusting; - Cleans and sanitizes equipment, including beds, stretchers, and bassinets; uses chemical cleaners and disinfectants. - May clean and sanitize all surfaces and floors in OR’s, intensive care units, high risk patient areas, patient rooms, clinical areas, support space, public areas, office space, and restrooms. - Waste Removal: - Collects trash, linen, and trash carts; - Empties and cleans trash bins;  - Operates trash compactor and waste sterilization equipment. - Equipment & Furniture Cleaning: - Makes beds, bassinets, cribs, and stretchers; - Moves beds, furniture, and other equipment for cleaning; operates EVS cleaning equipment. - Supplies and Restocking: - Stocks EVS closets and carts; replenishes dispensers (soap, paper towels, toilet paper, alcohol based hand sanitizer, disposable seat covers). - Customer Service & Patient Experience: - Responds to patient requests in a customer-focused and timely manner; - Effectively utilizes I CARE and other patient experience tools for patient experience.

- Operates the high-pressure steam generating boilers and maintains accurate operating logs. Makes adjustments to the boiler operations to maintain efficiency. Maintains the operation of steam distribution and condensate collection equipment and perimeter heating equipment. Monitors the medical gas distribution system. Operates and maintains campus chilled water system, Operates computer terminal to interface with the building automation control system. - Performs planned and corrective maintenance on steam boilers, centrifugal and positive displacement pumps, meters, mechanical, pneumatic control components, valves, piping, and steam traps, blowers, refractory, flow meters, conveyor equipment, gauges and de-aerating feed tanks. Manufactures parts from metal and sheet metal using lathe and drill presses, sheet metal fabrication tools, oxygen acetylene and electrical welding equipment, hydraulic presses and hand tools. Utilizes precision measuring devices including micrometers, calipers, electrical test meters, compressed gas analysis equipment, dial indicators and electronic temperature sensors. - Performs water analyses to determine the chemical and mechanical water treatment necessary to maintain established parameters. - May assist other skilled or journey-level trades people such as Stationary Engineer II’s, sheet metalworkers or welders or facilities technicians in the performance of their tasks. - Other duties as assigned.

This position will provide an outstanding level of professional performance (e.g. quality of investigation for research faculty; quality of clinical care for clinical faculty; quality of administrative function in education office). Professional performance is to be delivered in a manner that is compliant with the OHSU Code of Conduct. Appointee shall treat all patients, research subjects, trainees and co-workers with dignity and respect.

The primary responsibilities will include test results interpretation and reporting, new test development, laboratory oversight with day-to-day management, and collaborative leadership with other Lab Directors. In addition to providing clinical service, the successful candidate will supervise and teach graduate and medical students, residents, and fellows, including those in our LGC fellowship. Opportunities for collaborative, and independent, research abound. Our Lab Directors are integral partners in our clinical service teams.   The Knight Diagnostic Laboratories (KDL) that comprise the clinical genetics and genomics labs have a national reputation for innovation, excellence, and personalized testing modalities. OHSU's Genetics Labs have been serving the region and nation for over 50 years offering prenatal, postnatal, and oncology testing. We are dedicated to patient care, research, education, and community service to improve the health and well-being of all Oregonians.    Clinical: Serve as co-director of the cytogenetics and molecular laboratories. These laboratories are established in cooperation with the OHSU Hospital and OHSU Knight. These areas provide staffing, management and oversight of the labs. Part of the duties for this position is working together to maintain optimum working efficiency, develop new tests, and improve the financial outcomes.   Education: OHSU is a teaching facility and you will be expected to teach medical students, graduate students, residents, and fellows in the laboratory setting, as well as through assigned lectures. You will receive your teaching assignments from the Department Chair.   Research: There are resources available for start-up research and on-going support. Faculty interested in doing research may apply for departmental research assistance and non-clinical time through the Department Chair.   Administration: Administrative and other duties may be assigned based on department needs and your areas of expertise and interest. There will be opportunities to participate in departmental management and to serve on institutional committees.   Application Requirements: Please submit a single PDF containing a cover letter, CV, and a research and academic statement describing your program vision, clinical and academic interests, and contact information for three professional references. Please also include a statement describing your interest in, or efforts toward, furthering diversity, equity, and inclusion (DEI) in your research, mentoring, and service.    Consideration of applicants will begin immediately and continue until the position is filled. Please direct inquiries to Susan Hayflick, MD, PhD at hayflick@ohsu.edu

This is an In-person Position NOT available for remote work.   Customer Care: - Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. - Demonstrates knowledge of all department, locations, units, and buildings on OHSU campus. - Promptly greet all patient and visitors in a warm professional manner whether face to face or over the phone. This includes providing directions and screening all patients and visitors. - Determine customer needs proactively and direct inquires to appropriate resources. - Provide crisis management and conflict resolution as issues arise whether internal or external. Arrange Care: - Functions as a liaison for families during complicated cases by working with the clinical team, social worker, and case managers. - Arranges any and all accommodations needed to provide the best experience to all our customers. This includes mobility equipment (wheelchairs, stretchers, Etc.), interpreter services, and identifies support services for individuals with disabilities, when necessary, in compliance with State regulations. - Mails information packets. Enrollment & Financial Services: - Maintains current information on managed care insurance plans and serves as a liaison and information resource for patients, referring physician offices, and other OHSU staff. This includes but not limited to: Providing patient education regarding OHSU financial assistance, insurance coordination of benefits, and other facility or regulatory documents. - Maintain knowledge pertaining to insurance issues which include but are not limited to motor vehicle, Worker’s Compensation, personal injuries, Medicare, OHP/Washington Welfare/Medicaid, and exposures. - Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided. - Obtains benefit information including deductible or co-pays, co-insurance, stop loss or out of pocket status, and correct billing address. Collects cost-shares at time of service. - Complete insurance verification on each patient’s insurance 100% of the time. - Gathers, adds, updates, and/or verifies detailed demographic information and completed/signed forms required for services. These functions are performed at stationary computer terminalor or at patient’s bedside using a mobile computer terminal, occasionally over the phone. - Completes Race, Ethnicity, Language, and Disability (REALD) questionnaire with patient face to face or over the phone and updates REALD Smart Form as required by law. - Follows Oregon Administrative Rules (OAR’s) regarding workers’ compensation in operation of OHSU and industry workman’s compensation procedures. Also initiates and completes claims for worker’s compensation injuries, personal injury, motor vehicle accidents, and crime victim accounts by collecting detailed information of trauma admissions (motor vehicle accident, personal injury, and/or worker’s compensation) to determine accident-related liability. Authorization & Registration Services: - Validates appropriate admitting locations by procedure and admitting provider to ensure appropriate patient placement. - Accurately complete Inter-Hospital Transfers and same-day admissions and obtain prior medical records as needed. - Activates direct admissions based on notification from unit at time of patient’s arrival. - Ensures all required forms are completed for services and confirmation of payment sources. Training: - Successfully complete the required PAS Specialist and PAS Revenue Cycle Specialist initial training and core competency assessment during the initial probationary period. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment. - Gives instruction to other PAS Revenue Cycle Specialist personnel pertaining to PAS Revenue Cycle Specialist processes and procedures as well as performance. Provides on the job training, orientation, guidance and coaching for new PAS Revenue Cycle Specialist personnel in the service area as assigned. May be required to provide informational assessment of other PAS Revenue Cycle Specialist workers’ performance to the PAS Coordinator/Supervisor and/or the employment supervisor - Required to maintain Patient Access Services Individual Performance Standards. Daily Office Tasks: - Troubleshoots equipment problems and initiates repairs requests once reviewed with leadership. - Ensures Patient Access Services Department Coordinator is aware of low forms/supply levels. - Provide coverage in other admitting areas and the Emergency Department when needed. - Follow and complete daily task list as assigned by management.

This is an In-person Position NOT available for remote work.   Customer Care: - Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. - Demonstrates knowledge of all department, locations, units, and buildings on OHSU campus. - Promptly greet all patient and visitors in a warm professional manner whether face to face or over the phone. This includes providing directions and screening all patients and visitors. - Determine customer needs proactively and direct inquires to appropriate resources. - Provide crisis management and conflict resolution as issues arise whether internal or external. Arrange Care: - Functions as a liaison for families during complicated cases by working with the clinical team, social worker, and case managers. - Arranges any and all accommodations needed to provide the best experience to all our customers. This includes mobility equipment (wheelchairs, stretchers, Etc.), interpreter services, and identifies support services for individuals with disabilities, when necessary, in compliance with State regulations. - Mails information packets. Enrollment & Financial Services: - Maintains current information on managed care insurance plans and serves as a liaison and information resource for patients, referring physician offices, and other OHSU staff. This includes but not limited to: Providing patient education regarding OHSU financial assistance, insurance coordination of benefits, and other facility or regulatory documents. - Maintain knowledge pertaining to insurance issues which include but are not limited to motor vehicle, Worker’s Compensation, personal injuries, Medicare, OHP/Washington Welfare/Medicaid, and exposures. - Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided. - Obtains benefit information including deductible or co-pays, co-insurance, stop loss or out of pocket status, and correct billing address. Collects cost-shares at time of service. - Complete insurance verification on each patient’s insurance 100% of the time. - Gathers, adds, updates, and/or verifies detailed demographic information and completed/signed forms required for services. These functions are performed at stationary computer terminalor or at patient’s bedside using a mobile computer terminal, occasionally over the phone. - Completes Race, Ethnicity, Language, and Disability (REALD) questionnaire with patient face to face or over the phone and updates REALD Smart Form as required by law. - Follows Oregon Administrative Rules (OAR’s) regarding workers’ compensation in operation of OHSU and industry workman’s compensation procedures. Also initiates and completes claims for worker’s compensation injuries, personal injury, motor vehicle accidents, and crime victim accounts by collecting detailed information of trauma admissions (motor vehicle accident, personal injury, and/or worker’s compensation) to determine accident-related liability. Authorization & Registration Services: - Validates appropriate admitting locations by procedure and admitting provider to ensure appropriate patient placement. - Accurately complete Inter-Hospital Transfers and same-day admissions and obtain prior medical records as needed. - Activates direct admissions based on notification from unit at time of patient’s arrival. - Ensures all required forms are completed for services and confirmation of payment sources. Training: - Successfully complete the required PAS Specialist and PAS Revenue Cycle Specialist initial training and core competency assessment during the initial probationary period. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment. - Gives instruction to other PAS Revenue Cycle Specialist personnel pertaining to PAS Revenue Cycle Specialist processes and procedures as well as performance. Provides on the job training, orientation, guidance and coaching for new PAS Revenue Cycle Specialist personnel in the service area as assigned. May be required to provide informational assessment of other PAS Revenue Cycle Specialist workers’ performance to the PAS Coordinator/Supervisor and/or the employment supervisor - Required to maintain Patient Access Services Individual Performance Standards. Daily Office Tasks: - Troubleshoots equipment problems and initiates repairs requests once reviewed with leadership. - Ensures Patient Access Services Department Coordinator is aware of low forms/supply levels. - Provide coverage in other admitting areas and the Emergency Department when needed. - Follow and complete daily task list as assigned by management.

This is an In-person Position NOT available for remote work.   Customer Care: - Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. - Demonstrates knowledge of all department, locations, units, and buildings on OHSU campus. - Promptly greet all patient and visitors in a warm professional manner whether face to face or over the phone. This includes providing directions and screening all patients and visitors. - Determine customer needs proactively and direct inquires to appropriate resources. - Provide crisis management and conflict resolution as issues arise whether internal or external. Arrange Care: - Functions as a liaison for families during complicated cases by working with the clinical team, social worker, and case managers. - Arranges any and all accommodations needed to provide the best experience to all our customers. This includes mobility equipment (wheelchairs, stretchers, Etc.), interpreter services, and identifies support services for individuals with disabilities, when necessary, in compliance with State regulations. - Mails information packets. Enrollment & Financial Services: - Maintains current information on managed care insurance plans and serves as a liaison and information resource for patients, referring physician offices, and other OHSU staff. This includes but not limited to: Providing patient education regarding OHSU financial assistance, insurance coordination of benefits, and other facility or regulatory documents. - Maintain knowledge pertaining to insurance issues which include but are not limited to motor vehicle, Worker’s Compensation, personal injuries, Medicare, OHP/Washington Welfare/Medicaid, and exposures. - Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided. - Obtains benefit information including deductible or co-pays, co-insurance, stop loss or out of pocket status, and correct billing address. Collects cost-shares at time of service. - Complete insurance verification on each patient’s insurance 100% of the time. - Gathers, adds, updates, and/or verifies detailed demographic information and completed/signed forms required for services. These functions are performed at stationary computer terminalor or at patient’s bedside using a mobile computer terminal, occasionally over the phone. - Completes Race, Ethnicity, Language, and Disability (REALD) questionnaire with patient face to face or over the phone and updates REALD Smart Form as required by law. - Follows Oregon Administrative Rules (OAR’s) regarding workers’ compensation in operation of OHSU and industry workman’s compensation procedures. Also initiates and completes claims for worker’s compensation injuries, personal injury, motor vehicle accidents, and crime victim accounts by collecting detailed information of trauma admissions (motor vehicle accident, personal injury, and/or worker’s compensation) to determine accident-related liability. Authorization & Registration Services: - Validates appropriate admitting locations by procedure and admitting provider to ensure appropriate patient placement. - Accurately complete Inter-Hospital Transfers and same-day admissions and obtain prior medical records as needed. - Activates direct admissions based on notification from unit at time of patient’s arrival. - Ensures all required forms are completed for services and confirmation of payment sources. Training: - Successfully complete the required PAS Specialist and PAS Revenue Cycle Specialist initial training and core competency assessment during the initial probationary period. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment. - Gives instruction to other PAS Revenue Cycle Specialist personnel pertaining to PAS Revenue Cycle Specialist processes and procedures as well as performance. Provides on the job training, orientation, guidance and coaching for new PAS Revenue Cycle Specialist personnel in the service area as assigned. May be required to provide informational assessment of other PAS Revenue Cycle Specialist workers’ performance to the PAS Coordinator/Supervisor and/or the employment supervisor - Required to maintain Patient Access Services Individual Performance Standards. Daily Office Tasks: - Troubleshoots equipment problems and initiates repairs requests once reviewed with leadership. - Ensures Patient Access Services Department Coordinator is aware of low forms/supply levels. - Provide coverage in other admitting areas and the Emergency Department when needed. - Follow and complete daily task list as assigned by management.

This is an In-person Position NOT available for remote work.   Customer Care: - Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. - Demonstrates knowledge of all department, locations, units, and buildings on OHSU campus. - Promptly greet all patient and visitors in a warm professional manner whether face to face or over the phone. This includes providing directions and screening all patients and visitors. - Determine customer needs proactively and direct inquires to appropriate resources. - Provide crisis management and conflict resolution as issues arise whether internal or external. Arrange Care: - Functions as a liaison for families during complicated cases by working with the clinical team, social worker, and case managers. - Arranges any and all accommodations needed to provide the best experience to all our customers. This includes mobility equipment (wheelchairs, stretchers, Etc.), interpreter services, and identifies support services for individuals with disabilities, when necessary, in compliance with State regulations. - Mails information packets. Enrollment & Financial Services: - Maintains current information on managed care insurance plans and serves as a liaison and information resource for patients, referring physician offices, and other OHSU staff. This includes but not limited to: Providing patient education regarding OHSU financial assistance, insurance coordination of benefits, and other facility or regulatory documents. - Maintain knowledge pertaining to insurance issues which include but are not limited to motor vehicle, Worker’s Compensation, personal injuries, Medicare, OHP/Washington Welfare/Medicaid, and exposures. - Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided. - Obtains benefit information including deductible or co-pays, co-insurance, stop loss or out of pocket status, and correct billing address. Collects cost-shares at time of service. - Complete insurance verification on each patient’s insurance 100% of the time. - Gathers, adds, updates, and/or verifies detailed demographic information and completed/signed forms required for services. These functions are performed at stationary computer terminalor or at patient’s bedside using a mobile computer terminal, occasionally over the phone. - Completes Race, Ethnicity, Language, and Disability (REALD) questionnaire with patient face to face or over the phone and updates REALD Smart Form as required by law. - Follows Oregon Administrative Rules (OAR’s) regarding workers’ compensation in operation of OHSU and industry workman’s compensation procedures. Also initiates and completes claims for worker’s compensation injuries, personal injury, motor vehicle accidents, and crime victim accounts by collecting detailed information of trauma admissions (motor vehicle accident, personal injury, and/or worker’s compensation) to determine accident-related liability. Authorization & Registration Services: - Validates appropriate admitting locations by procedure and admitting provider to ensure appropriate patient placement. - Accurately complete Inter-Hospital Transfers and same-day admissions and obtain prior medical records as needed. - Activates direct admissions based on notification from unit at time of patient’s arrival. - Ensures all required forms are completed for services and confirmation of payment sources. Training: - Successfully complete the required PAS Specialist and PAS Revenue Cycle Specialist initial training and core competency assessment during the initial probationary period. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment. - Gives instruction to other PAS Revenue Cycle Specialist personnel pertaining to PAS Revenue Cycle Specialist processes and procedures as well as performance. Provides on the job training, orientation, guidance and coaching for new PAS Revenue Cycle Specialist personnel in the service area as assigned. May be required to provide informational assessment of other PAS Revenue Cycle Specialist workers’ performance to the PAS Coordinator/Supervisor and/or the employment supervisor - Required to maintain Patient Access Services Individual Performance Standards. Daily Office Tasks: - Troubleshoots equipment problems and initiates repairs requests once reviewed with leadership. - Ensures Patient Access Services Department Coordinator is aware of low forms/supply levels. - Provide coverage in other admitting areas and the Emergency Department when needed. - Follow and complete daily task list as assigned by management.

Performs testing for laboratory section using various laboratory instrumentation, reagents and reagent kits. - Follows written procedures, processes and policies. - Determines acceptability of specimens and results. - Performs instrument maintenance, start-up and QC, checks instrument parameters, and documents any action taken to bring instruments within specifications. - Performs troubleshooting procedures if indicated by daily QC or other checks and documents action. Prepares and processes samples for testing. - Performs sample processing duties: Checks in samples, prints work lists, enters results, reviews work, files paperwork, etc. - Performs all computer functions using LIS/HIS according to established procedures and makes required comments in computer. - Organizes study samples and data using manual or computer-based methods. Reviews and compiles testing results and paperwork for interpretation by lead, Technical Coordinator, manager or faculty. - Ensures that all patient and QC results are calculated and recorded according to standard procedures. - Checks results for plausibility and consistency with diagnostic criteria. - Works with faculty to improve efficiency and quality of work. - Works with faculty to evaluate and adapt new tests and methods for pre-analytical sample preparation in all methods used by the laboratory in order to improve the efficiency, accuracy and throughput of testing. Carefully documents method development ideas/procedures in writing - Writes new and revises old laboratory procedures - Assists with correcting reports, reviewing work lists. Calibrates, maintains and troubleshoots laboratory instruments and procedures.   Other duties. - Assists with inventory of reagents and supplies, according to established procedures. - Answers phones, transfer calls, calls or pages physicians, and documents appropriately. - Attends and participates in staff meetings and training. - Completes competency training, annual review of policy and procedure manuals and safety review as scheduled. - Trains new employees, students, residents and fellows. - Performs other projects as assigned or requested by manager, technical coordinator or lead worker. - This position requires the employee to work variable hours, weekends, some holidays and on call. Working alone is often required on the off shifts. Excellent attendance required. - Performs requirements for staff members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics, and understands and complies with the Code of Conduct, OHSU and departmental policies and procedures, and other applicable procedures, rules and regulations. - Communicates and works effectively as part of a team, and interacts with a variety of clients including doctors, nurses, laboratory staff and patients, maintaining a customer service focus at all times. - Refers questions to technical coordinator, lead worker or lab manager when needed.

- Conducting and analyzing scientific research, using in vitro cell culture, in vivo animal models, and archival human tissues, preparation of written reports and supporting development and implementation of new experiments. - Maintenance of lab equipment and facilities and other activities to ensure smooth lab operation. - May help train new lab staff and interns regarding laboratory protocols and procedures. Other general lab duties as assigned.