The purpose of this job/position is to function as a member of the Rehabilitation Services patient care team by providing physical therapy services such as therapeutic exercise, gait training, manual therapy, patient/family education,  and various other physical modalities to assist patients in improving strength, endurance, mobility, and flexibility and to decrease pain.  This position evaluates and treats a diverse specialties population with a concentration in speciality care (complex medical).  Therapists are expected to supervise therapy interns and to assist with other educational and research activities conducted by the department or the hospital and meet hospital standards regarding documentation and productivity. 

Clinical Activities (not related to teaching or research): - Assessing and managing patients. - Collaborate with other members of the team to communicate with and transition care back to the patient’s PCP and DC patients in a timely manner. - Ordering appropriate diagnostic studies and laboratory tests to aid in the diagnosis of known or suspected injuries or illnesses. - Interpreting results of diagnostic laboratory procedures. - Prescribing therapy based on clinical, radiologic, and laboratory indications. - Dictating and/or documenting patient care in a clear and concise manner. - Communicating with the Emergency Medicine attending regarding patient variations from the care plan or deterioration in patient condition. - Providing patient and family teaching regarding their disease process, follow up care, appropriate use of prescribed medication, and assessing the need for consultations and referrals.  - Assessment and treatment of low acuity patients and initiating work-ups on more complex patients staffed with and attending physician in the Acute Emergency Area. Administrative Activities: - Assistance in decreasing cost through the development and use of protocols and practice guidelines. Other Activities: - Participating in Emergency Department quality assurance activities. - Enhancement of cost effectiveness and quality of care. - Increase patient satisfaction indicated by an improvement in satisfaction scores.

The purpose of this position is to provide the services of a licensed pharmacist which includes the responsibility for the safe and proper distribution and use of drugs in inpatients and outpatients who range in age from neonates, infants less than one year of age, children and adolescents ages 10-18, adults ages 19-65 and the elderly over age 65. This position is to function at higher decision making levels regarding drug therapy, proactively affecting drug use by making recommendations at the time prescribing decisions are being made or, in some cases, making independent decisions about drug therapy in cooperation with other health team members. This is a flexible model where traditionally centralized functions, such as order entry/verifications, will become part of decentralized practice as the technology associated with patient care evolves. 

QUALITY CONTROL (QC) MONITORING AND REVIEW: - Reviews staff work on a regular basis and provides feedback and technical instruction to the staff where needed for improvement.  Keeps lab manager informed of problems. - Communicates changes to policies and procedures to staff, by email, memos or staff meetings. - Ensures that safety regulations are met.  Informs lab manager when safety regulations are not met or new safety issues arise. - Is pro-active in problem solving and planning for the future needs of the laboratory - Responsible for QC review and proficiency testing activities.   TECHNICAL REVIEW AND RESPONSIBILITIES: - Reviews staff work on a regular basis and provides feedback and technical instruction to the staff where needed for improvement.  Keeps lab manager informed of problems. - Communicates changes to policies and procedures to staff, by email, memos or staff meetings. - Ensures that safety regulations are met.  Informs lab manager when safety regulations are not met or new safety issues arise. - Is pro-active in problem solving and planning for the future needs of the laboratory. - Responsible for the completion of the annual competency plan.   PROCEDURE AND INTRUMENTATION DEVELOPMENT AND MAINT. - Writes operating, maintenance, calibration and troubleshooting procedures for laboratory tests.  Trains employees to perform maintenance, calibration and troubleshooting.  Performs in-depth troubleshooting procedures; determines extent of problems and takes appropriate action to ensure work flow and quality of results.  Delegates any or all of the above as determined by manager.   - Calls for  technical assistance or emergency instrument repair as needed.  Schedules routine maintenance as needed. - Directs assay development procedures for new assays to meet CLIA regulations.  Organizes and presents completed development data to lab manager for review. - Performs preliminary instrument evaluations.   Assists lab manager on new equipment proposals. PERSONNEL: - Adjusts staffing as needed to provide day-to-day coverage and maintain turnaround time commitments. - Delegates projects.  Coordinates and supervises work of assigned projects. - Directs orientation and training of new employees in the lab.  Develops training and evaluation guidelines for new employees.  Consults with lab manager and provides feedback regarding performance of new employees. - Reviews day shift bench assignment schedule with manager.  Approves, coordinates, and arranges coverage for leave requests after the schedules are posted, consulting with the lab manager as needed. - Monitors quality of work performed in the lab by all employees.  Ensures that policies and procedure are followed.  Communicates new policies and procedures to lab employees and Ensures that required training is completed and documented. - Plans and/or delegates completion of competency exercises.   Reviews results with lab manager and suggests further action if inadequate performance is detected.  Assists with retraining and corrective measures as needed.  - Evaluates employees and gives feedback to lab manager for input into annual performance appraisal process. - Communicates with hospital personnel regarding new procedures or policies in the lab.  Assists hospital and Pathology personnel with problem solving. OTHER DUTIES: - Performs other projects as requested by Manager. - Performs as acting supervisor in lab manager’s absence. - Attends meetings, conferences, workshops, or training programs as requested by the lab manager for the purpose of  expanding knowledge and skills or to fill in for the lab manager. - Communicates overall status of the lab to the lab manager on a daily basis.  Keeps lab manager informed of any problems and consults on necessary actions as needed. - Performs bench work as needed. - Maintains and finalizes pay reports for employees and submits periodically to manager for review. - Assists shift lead workers with staffing and technical problems as needed. - Interacts with other sections of Pathology to design and coordinate implementation of new programs. - Reports potential compliance problems using the reporting processes as outlined in the Code of Conduct. - Performs requirements for Staff Members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics and understands and complies with the Code of Conduct, OHSU and departmental policies and procedures, and other applicable procedures, rules and regulations. - Communicates and works effectively as part of a team, and interacts with a variety of clients including doctors, nurses, laboratory staff and patients, maintaining a customer service focus at all times. - Carries out job responsibilities ethically, professionally, and with personal integrity, and functions as part of the team exhibiting excellent communication, teamwork and customer service skills.    

- High quality customer service to both external and internal customers.  Must use the OHSU Model Provides of Communication at all times. - Greet all patients, visitors, and others in a warm, courteous, and professional manner.   - Demonstrates the ability to communicate effectively, timely, and respectfully at all times. - Determines customer needs proactively, and direct inquiries to appropriate resource. - As problems and miscommunications occur, demonstrates the ability to clarify and resolve problems immediately to avoid further communication breakdowns. - Demonstrates knowledge of all department locations, units, and buildings on OHSU Campus.  - Answers multi-line telephone inquiries. Determine caller needs and assist callers efficiently and appropriately. - Determine priorities and act quickly, make decisions efficiently and in a calm manner in emergency and stressful situations.  - Keep patients in lobby area updated. - Perform established patient search methods for medical record number in computer database. - Gathers and/or verifies all patient information including demographic, insurance, financial information and completed/signed forms required for services and confirmation of payment sources. These functions are performed at stationary computer terminals or at patient’s bedside using a mobile computer terminal.  Hand written documentation may be utilized during computer downtime. - Maintains basic knowledge pertaining to insurance issues which includes but is not limited to motor vehicle, Worker’s Compensation, personal injuries, Medicare, OHP/Washington Welfare/Medicaid, and exposures. - Complete insurance verification on each patient’s insurance 100% of the time when the insurance verification status says New, Elapsed, Incomplete, Needs Review, or is Medicaid and the insurance can be verified via electronic verification in RTE or the payer’s website.  The Patient Access Service Staff will also re-verify the eligibility insurance information if the insurance was not verified in the current month. - Provide Oregon Health Plan (OHP) information to non-sponsored patient. - Utilize electronic verification programs for insurance eligibility.  - Maintain access to all insurance websites by signing in one time per month, at minimum. - Follows Oregon Administrative Rules (OAR’s) regarding workers’ compensation in operation of OHSU and industry workman’s compensation procedures.  - Provides timely follow up for completion of workman’s compensation “827” and DOLI form for work related injuries. - Understands and communicates complex information relating to registration or admission and facility/government forms (i.e. Terms & Conditions, Advance Directives, Medicare Secondary Payer Questionnaire, and Champus Message to patients and their representatives, Notice of Privacy Practices, Genetic Opt-Out, Medicare message). - Obtains signatures, witnesses and enters into computer all facility and regulatory required data.  Reviews all for accuracy. - Collect Co-pays/Deposits as required. - Required to maintain Patient Access Services Individual Performance Standards which includes: - Production Standard: Individual standard of (TBD) PAS work activities per day. - Error Rate Standard: Maintain an accuracy rate of 97%. - Attendance:  Adherence to hospital and departmental policies regarding attendance. - Dress Code:  Consistently projects a positive and professional image through appearance, behavior, and adherence to the OHSU Hospital and Clinics Dress Code. - Customer Service:  2 or fewer validated customer service complaints in any rolling one year period. Must follow the OHSU Model of Communication in 100% of customer interactions and consistently demonstrate exemplary internal and external customer contact skills. - Carry out job responsibilities in an ethical, effective, and professional manner. - Model ethical and appropriate behavior, professional standards, compliance, and personal integrity. - Report potential compliance problems using the reporting processes as outlined in the Code of Conduct. - Understand and comply with the Code of Conduct, OHSU and departmental Policies and Procedures, applicable rules and regulations. - Training and competency – Maintain core competencies and demonstrate continuous application of these skills throughout the period of employment.  - Ensures Patient Access Services Department Administrative Assistant is aware of low forms/supply levels. - Demonstrates effective use of resources. - Ability to establish mutual agreements that result in clear responsibility, taking personal action to accomplish an agreed result and assuming personal responsibility for the results of behavior and actions. - Actions are consistent with ethical values.  Honest in communication and actions. - Honors the uniqueness of each individual.  Functions effectively and respectfully within the context of varying cultural beliefs, behaviors, and backgrounds.  - Demonstrates consideration and appreciation for colleagues, clients, and customers. - Seeks opportunities to improve the work and work environment to better meet the needs of internal and external customers.  - Works cooperatively and productively with others to achieve shared goals. - Demonstrates the ability to convey thoughts and ideas as well as understand perspective of others. - Ability to see and understand whole systems and how elements within systems relate.  Works cooperatively with others to use appropriate systems strengths, knowledge and cooperation to improve performance.

Our lab focuses on regulation of metabolic pathways in glial and vascular cell types, and how they support neuronal and axonal functioning during brain development, and how they are affected in pathological conditions, with the goal of identifying therapeutic strategies to promote repair process. We use multi -disciplinary approaches to study the biology of glia, integrating molecular and cell signaling, biochemistry, multiplex RNA labelling, immunohistochemistry, tissue imaging, proteomics and transgenic animal models.     Looking for a Research Assistant 2 for lab setup, perform experiments, and help the PI with animal colony maintenance.

-  Performs client services duties - Answers multi-line telephone, and provides a pleasant and professional telephone manner as frontline representative of the laboratory -   Assists needs of callers in all aspects of laboratory operations - Transfers or refers calls or confers with other areas of lab or hospital as needed - Follows up on all client questions and problems within the same working day - Monitors reports to ensure reconciliation of test orders and send-outs - Identifies, resolves, and actively participates in resolving service issues. - Performs other client services duties such as: phoning abnormal and critical results, generating and faxing reports, reporting results for interpretive tests, mailing outpatient and doctor reports, providing pricing and price lists, etc. - Files reports, results, packing lists, and maintains paper and electronic document systems to allow easy retrieval of paperwork - Performs troubleshooting for referred tests, such as ARUP Exception Handling and monitoring overdue specimen reports - Orders tests from outside locations that are faxed or brought by patients to the lab in Epic - Communicates COVID detected results according to OHSU and lab workflows - Test resulting functions - Accurately enters results of referred tests into the lab computer - Reviews and verifies results, files reports, maintains orderly paper information system - Retrieves results from electronic referral lab websites and portals for entry into LIS - Billing and reporting functions - Using Hospital Information System, checks for previous patient information, obtains and enters current insurance information, interfaces with patient accounts office as necessary - Corrects billing errors for all departments using Beaker reports - Bills tests using established procedures - Monitors test receipt, ensures tests are sent to the appropriate referral lab, and ensures test information is filtered to the appropriate  individuals. - Cancels and credits tests as necessary or forwards to LIS billing specialist for crediting - Trains new employees - Other duties -  Assists with miscellaneous tasks as requested, such as organization of electronic filing system, maintaining inventory, special projects, etc. - Reports potential compliance problems using the reporting processes as outlined in the Code of Conduct - Completes competency exercises, annual review of policy & procedure manuals and safety review - Attends and participates in training programs and staff meetings - Ability to work independently within established guidelines, to adjust to rapidly changing priorities, to communicate and work effectively within a group - Performs requirements for Staff Members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics and understands and complies with the Code of Conduct, OHSU and departmental policies and procedures, and other applicable procedures, rules and regulations. - Communicates and works effectively as part of a team, and interacts with a variety of clients including doctors, nurses, laboratory staff and patients, maintaining a customer service focus at all times - Carries out job responsibilities ethically, professionally, and with personal integrity, and functions as part of the team exhibiting excellent communication, teamwork, and customer service skills.         

The purpose of this position is to provide the services of a licensed pharmacist which includes the responsibility for the safe and proper distribution and use of medications in inpatients and outpatients who range in age from neonates, infants less than one year of age, children and adolescents ages 10-18, adults ages 19-65 and the elderly over age 65.    This position is to function at higher decision making and accountability levels regarding medication therapy, proactively affecting medication use by making recommendations at the time prescribing decisions are being made or, in some cases, making independent decisions about medication therapy in cooperation with other healthcare team members.  Additional services provided include facilitation of medication reconciliation, discharge counseling, and medication delivery through coordination of care from admission to discharge.  The pharmacist must possess strong communication skills for patient education and work collaboratively with inpatient and outpatient interdisciplinary teams including but not limited to providers, nurses, case workers, pharmacists, and technicians, as well as, the teaching and precepting component of students, interns and/or residents.   This is a flexible model where  coordination of care for the patient as they transition from one aspect of the medication use system to another is integrated with traditionally centralized functions, such as order entry/verification.  This coordinated care model will continue to evolve as part of an integrated decentralized patient care practice.  This position may be responsible for rotating through several work sites which may include, but not be limited to Research Pharmacy and Inpatient Adult/Pediatric Hematology/Oncology units.  

The PAS Supervisor in Rehabilitation Services, primary responsibility is the operations management of the Support Services staff and functions which support practice areas include outpatient pediatric and adult practice across several locations and a significiant proportion of teleworking staff. The practice areas include disciplines of cardiac rehabilitation, physical and occupational therapy, and speech language pathology and scheduling within these groups for several sub-speciality teams (ortho, neuro, pain, oncology, dysphagia, complex medicine, pelvic floor, cognition, etc.). Key elements include Referral Management (workqueue, patient scheduling, authorization and re-authorization for recurring episodes); Reception/check in, and Scheduling of Patients across recurring encounters in individual patient episodes). The supervisor develops and refines standard work to meet business needs, aligning where possible with ambulatory however meeting the unique needs for outpatient rehab practice. The supervisor monitors work performance, establishing metrics and promotes ongoing improvement to meet business needs. The supervisor is responsible for hiring of PAS and PAS-R roles, staffing, onboarding and competency, and performance management and staff engagement. The PAS Supervisor is responsible for partnering with the Senior Management Team and other departments to help meet organization goals and to provide leadership to obtain those goals. Additionally, the PAS Supervisor is accountable for maintaining and modeling standards for customer service and quality management.

- Clinic Support: - Greets patients and confirms admission details and/or purpose for visit. Inspects insurance and identification cards and ensures accuracy of demographics, registration and billing information for the visit, updating as needed.  Determines urgent/emergent medical situations and activates the rapid response team or engages the assistance of nursing staff to assist.  Checks out patients and schedules follow-up appointments. - Verifies insurance coverage is currently active.  Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures.  Explains and satisfies any necessary patient signature requirements.  Manage patient valuables process. Validates parking. - Schedules patient appointments.  Obtains medical records.  Creates a medical record if needed.  Arranges transport stretchers, wheelchairs, and interpreters, and accommodates other special needs.  Provide personal reminders to patients about upcoming appointments.  Arranges and coordinates associated clinical, diagnostic, or laboratory services; may obtain or support authorization process.  Routes direct referrals to other clinical services.  Initiates authorization requests for subsequent care.Opens and closes clinic.   Overtime may be required if needed to support safe environment for patients. - Determines appropriate billing for type of service patient will receive. Knowledgeable about and provides patient education regarding OHSU financial assistance and pre-service or co-pay payment policy, Patient Rights, Advance Directive, CMS and Medicare rules, and use of patient information and/or specimens in OHSU research. - Gathers and/or verifies patient information including demographics, insurance coverage, and financial status.  Confirms patient eligibility for health care coverage and clarifies any managed care arrangements.  Obtains authorizations for clinical care, procedures, and laboratory studies.  Enters all information accurately into the medical record.  Follows up on pending authorizations until they are obtained.  Contacts patients in advance of future services to pre-register, validate billing information, discuss payment requirements, and collect pre-service deposits via telephone.  - Collect and accurately documents inquiries from patients including complaints, general information, preparation for upcoming admissions, financial and billing information, and directs patients to appropriate resources for other health care related issues.  Route such information or requests promptly to the appropriate staff member. Provides registration and admitting process support to other OHSU departments. - Administrative support for clinic, including data entry, scanning, copying, medical records requests, etc. -  Department Support:  - Answer department phone lines:  Triage calls; provide information about OHSU services, procedures, and policies accurately and appropriately.  Effectively and independently evaluates the urgency of incoming matters and escalates appropriately. - Manage and coordinate appointments, events, and schedules. - Prepare, edit, collate correspondences, agendas, materials, and documents. - Data entry - Support departmental administrative processes. - Create and maintain files, including both hard copy and electronic document management systems. - Continuous Quality Improvement:  - Participate in and lead continuous quality improvement initiatives. - Identify process improvement opportunities and provide input to leadership on how to enhance the quality and efficiency of the work performed and/or departmental processes. - Other duties as assigned: -  Other special projects, as assigned.     

- Clinic Support:  - - Greets patients and confirms admission details and/or purpose for visit. Inspects insurance and identification cards and ensures accuracy of demographics, registration and billing information for the visit, updating as needed.  Determines urgent/emergent medical situations and activates the rapid response team or engages the assistance of nursing staff to assist.  Checks out patients and schedules follow-up appointments. - Verifies insurance coverage is currently active.  Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures.  Explains and satisfies any necessary patient signature requirements.  Manage patient valuables process. Validates parking. - Schedules patient appointments.  Obtains medical records.  Creates a medical record if needed.  Arranges transport stretchers, wheelchairs, and interpreters, and accommodates other special needs.  Provide personal reminders to patients about upcoming appointments.  Arranges and coordinates associated clinical, diagnostic, or laboratory services; may obtain or support authorization process.  Routes direct referrals to other clinical services.  Initiates authorization requests for subsequent care. - Opens and closes clinic.   Overtime may be required if needed to support safe environment for patients. - Determines appropriate billing for type of service patient will receive. Knowledgeable about and provides patient education regarding OHSU financial assistance and pre-service or co-pay payment policy, Patient Rights, Advance Directive, CMS and Medicare rules, and use of patient information and/or specimens in OHSU research. - Gathers and/or verifies patient information including demographics, insurance coverage, and financial status.  Confirms patient eligibility for health care coverage and clarifies any managed care arrangements.  Obtains authorizations for clinical care, procedures, and laboratory studies.  Enters all information accurately into the medical record.  Follows up on pending authorizations until they are obtained.  Contacts patients in advance of future services to pre-register, validate billing information, discuss payment requirements, and collect pre-service deposits via telephone.  - Collect and accurately documents inquiries from patients including complaints, general information, preparation for upcoming admissions, financial and billing information, and directs patients to appropriate resources for other health care related issues.  Route such information or requests promptly to the appropriate staff member. Provides registration and admitting process support to other OHSU departments. - Administrative support for clinic, including data entry, scanning, copying, medical records requests, etc -  Department Support: - Answer department phone lines:  Triage calls; provide information about OHSU services, procedures, and policies accurately and appropriately.  Effectively and independently evaluates the urgency of incoming matters and escalates appropriately. - Manage and coordinate appointments, events, and schedules. - Prepare, edit, collate correspondences, agendas, materials, and documents. - Data entry - Support departmental administrative processes. - Create and maintain files, including both hard copy and electronic document management systems.. - Continuous Quality Improvement: - Participate in and lead continuous quality improvement initiatives. - Identify process improvement opportunities and provide input to leadership on how to enhance the quality and efficiency of the work performed and/or departmental processes. - Other duties as assigned:  Other special projects, as assigned.   

The purpose of this job/position is to function as a member of the Rehabilitation Services patient care team. Patient Access Service Specialist gathers and records required information about patients; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individual’s obligations, obtaining necessary authorizations for care, scheduling appointments, phones, billing, cash handling and assisting patients in an office or clinic setting. This classification is part of the Patient Access Services classifications which include PAS Trainee, PAS Specialist, PAS Resource Specialist and PAS Coordinator 1-3. The PAS Specialist is distinguished from the higher PAS classifications by the lack of responsibility for providing guidance and leadership to other PAS positions.

The School of Dentistry shares the mission of the Oregon Health & Science University to provide educational programs, basic and clinical research, and high-quality care and community programs. We strive to foster an environment of mutual respect where the free exchange of ideas can flourish. The dental school prepares graduates in general dentistry and the dental specialties to deliver compassionate and ethical oro-facial health care. This position provides direct administrative support to the Associate Dean of Admissions in the School of Dentistry. The main responsibilities of this position include: Assisting the Associate Dean with scheduling meetings, providing administrative support, large scale event planning and management, corresponding with students regarding admissions process and status, coordinating educational programs, creating promotional documents, flyers, tracking funding, submitting reimbursements, and office supplies/materials ordering, and providing admissions and scholarship committee support.

This position provides technical support to pharmacists through preparation of unit doses, data entry, delivery of medications, IV products, and cartfill exchange. Person working this shift is responsible for ensuring accountability and accuracy of standard operations procedures in these areas.  Position works under direct supervision of a Pharmacist who is responsible for the safe and proper distribution and use of drugs in inpatients and outpatients who range in age from neonates, infants <1 year old, children and adolescents ages 1-18, adults ages 19-65, and the elderly age >65.

Customer Service: - Provides high quality customer service to both external and internal that meets or exceeds the service standards of the health care industry. - Promptly greet all patients, visitors, and others in a warm, courteous and professional manner, face to face or over the phone. - Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment. - Provides flexible coverage to assist with internal service needs and the continuous application of process improvement methods and skills. - Determine customer needs proactively, and direct inquiries to appropriate resources. - As problems and miscommunications occur with internal or external customers. - demonstrates the ability to clarify and resolve problems immediately to avoid further communication breakdowns. - Demonstrates respect and cooperation in all staff relationships, with a genuine willingness to prevent or resolve inter-personal conflicts. - Demonstrates knowledge of all department locations, units, and buildings on OHSU Campus. - Answers multi-line telephone inquiries. Determine caller needs and assist callers efficiently and appropriately. - Determine priorities and act quickly, make decisions efficiency and in a calm manner in emergency and stressful situations. - Upholding institutional policies regarding general public areas on OHSU campus and inside OHSU buildings. This includes screening patients, visitors, vendors and vendor reps as well as reminding them of the policies. - Liaison between clinical team, practice leaders, and case management for complicated patients and family members. - Utilizes appropriate interpreter services when necessary. Patient Registration/Interviews: - Gathers, adds, updates, and/or verifies detailed demographic information and completed/signed forms required for services. - These functions are performed at stationary computer terminals, occasionally over the phone or at beside with paper forms and/or a tablet. - Hand written documentation may only be utilized during computer downtime or device malfunction. - Completes Race, Ethnicity, Language, and Disability (REALD) questionnaire with patient face to face or over the phone and updates REALD Smart Form as required by law. - Serves as liaison for patients and families with questions. - Satisfies state regulations to identify support persons for individuals with disabilities. - Correctly identifies patient service type to establish an accurate and billable account. - Corrects patient identity inaccuracies, as identified. - Schedules reservations into Epic with a base knowledge of diagnoses and procedures. - Validates appropriate admitting locations by procedure and admitting provider to ensure appropriate patient placement. - Provides patient education regarding OHSU financial assistance, insurance coordination of benefits, Patient Rights, Terms & Conditions, Advance Directives, Medicare Secondary Payer Questionnaire, Medicare and Commercial notices of Non-Covered services (ABN or NCCF), Important Message from Medicare, Release of Information, Special Consent, Champus Message to patients and their representatives, Notice of Privacy Practices, use of patient information and/or specimens in OHSU research, and other facility or regulatory documents. - Obtains signatures and enters into computer all facility and regulatory required data and forms. Reviews all for accuracy. - Responsible for all identity management corrections after hours. - Identifies and collects co-pays, deductible payments, deposits, and prepayments for services as required. - Creates and assembles surgical patient intake form packets for the surgical floors. - Determines urgent/emergent medical situations and activates rapid response team or engages the assistance of nursing staff to assist. - Follow and complete daily task list as assigned by management. - Required to maintain Patient Access Services Individual Performance Standards which includes: - Production Standard: Meets individual standard determined by shift of PAS work activities/completed registrations per day. - Error Rate Standard: Maintain an accuracy rate of 97%. - Co-Pay and Prepayment Rate Standard: Maintain a collection rate of 80% or better, and maintain a POS Payment standard work of 95% or better. - Customer Service: 2 or fewer validated customer service complaints in any rolling one year period. Must follow the OHSU Model of Communication in 100% of customer interactions and consistently demonstrate exemplary internal and external customer contact skills. Enrollment & Authorization: - Gathers, adds, updates, and/or verifies patient information including detailed demographics, detailed insurance coverage/benefits, MyChart enrollment, and financial status with each patient over the phone or face to face. - Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided. - Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided. - Obtains benefit information including deductible or co-pays, co-insurance, stoploss or out of pocket status, and correct billing address. - Complete insurance verification on each patient’s insurance 100% of the time when the insurance verification status says New, Elapsed, Incomplete, Needs Review, or is Medicaid, using electronic verification in RTE, payer portals, or other required methods. - The PAS Revenue Cycle Specialist staff will also re-verify the eligibility insurance information if the insurance was not verified in the current month. - Reviews MMIS for all uninsured or single coverage patients. - Refers all non-sponsored patients to Oregon Health Plan (OHP) and provides information for financial assistance, working closely with Financial and Medicaid Services. - Ensures all required forms are completed for services and confirmation of payment sources. - Maintains current information on managed care insurance plans and serves as a liaison and information resource for patients, referring physician offices, and other OHSU staff. - Applies problem solving and negotiating skills in resolving patient concerns and managed care related issues. - Maintain knowledge pertaining to insurance issues which include but are not limited to motor vehicle, Worker’s Compensation, personal injuries, Medicare,OHP/Washington Welfare/Medicaid, and exposures. - Maintain knowledge pertaining to insurance issues which includes but is not limited to motor vehicle, workman’s compensation, personal injuries, Medicare, OHP/Washington Welfare/Medicaid, and exposures. - Maintain access to all insurance website by signing in one time per month, at minimum. Training, Competency, and Operations: - Sustains working knowledge of PAS Specialist and PAS Revenue Cycle Specialist workflows for applicable areas. - Successfully complete the required PAS Specialist and PAS Revenue Cycle Specialist initial training and core competency assessment during the initial probationary period. - Required to complete ADT/Grand Central training sequence,Prelude and Insurance Verification training sequence, and PAS Training for Epic Cadence training including all modules, tip sheets, and workbook. - Required to complete Centralized Check-In training sequence. - Completes all required update modules. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment. - Gives instruction to other PAS Revenue Cycle Specialist personnel pertaining to PAS Revenue Cycle Specialist processes and procedures as well as performance. - Provides on the job training, orientation, guidance and coaching for new PAS Revenue Cycle Specialist personnel in the service area as assigned. - May be required to provide informational assessment of other PAS Revenue Cycle Specialist workers’ performance to the PAS Coordinator/ Supervisor/ Manager and/or the employment supervisor. Arranged Care: - Ensures patients are properly prepared administratively and financially at the time of sign-in, check-in and/or admission. - Sets up reservations/admissions for elective inpatient and day patient procedures. - Schedules/walks-in patient appointments per Centralized Check-In standard work. - Obtains prior medical records and studies if appropriate. - Creates a medical record if needed. Request wheelchair transportation and interpreters when necessary for the sign-in, check-in, and admitting process, and accommodates other special needs whenever possible. - Provides personal reminders to patients about upcoming appointments. Practice Support Resource: - Maintains a knowledge base of the vast workflows for specialties/service lines within areas of operation and throughout an entire building to ensure patients get to their care on time and with the appropriate information and resources. This includes both inpatient and outpatient departments - Sustains working knowledge of PAS Specialist and PAS Revenue Cycle Specialist workflows for each area that the work group supports to ensure clinical operations run smoothly. - Corrects issues that arise prior to admission or appointment during sign-in and check-in to ensure effective delivery of care. - Works closely with Surgery Schedulers to create/confirm reservations for inpatient and day patient services. - Ensures that patients report to the correct wait area after admission. - Monitors the status of surgery cases and relaying the status to patient visitors as needed. - Serves as liaison and information resource for patients and families/caregivers, physicians, nursing support staff, coworkers, Surgical Offices, and Periop Services. - Applies problem solving and negotiating skills in resolving provider and patient concerns and other surgery related problems. Centralize Check-In Operations: - Complete training and maintain competency in Event Signaling and Event Signaling workflows. - Understand and uphold the mission and vision of a centralized check-in modeled building. - Assist in educating other OHSU employees on the standard workflows and patient flows of a centralized check-in modeled building. - Actively collect and report abnormalities to further improve the centralized check-in model. - Troubleshoot situations where patients are out of flow. - Maintain competency in tools, technology, online portals and programs essential to completing day to day standard work responsibilities (Epic Cadence, Epic Grand Central, Epic Prelude, Microsoft Office, payment collection devices, printers, phones, copy/fax machines, OnBase, Solarity Scan, Vocera, paging system, parking validation, etc.). - Scheduling walk-in appointments for partnering practices per standard work. Other Duties as Assigned - Including but not Limited to: - Investigates and resolves clinic and surgery scheduling errors for appointments and admissions. - Troubleshoots equipment problems and initiates repairs requests once reviewed with leadership. - Accommodates patient special needs, including obtaining equipment for mobility issues. - Reconciling daily Lost and Found. - Assess expected admissions to determine work flow. - Provide coverage in other Centralized Check-In building locations, other ambulatory outpatient clinic front desks, Admitting and ED Registration department, Outpatient Registration when needed. - Ensures Patient Access Services Department Coordinator is aware of low forms/supply levels.

The Hospital Dental Services (HDS) dental assistant functions under the direct supervision of the faculty provider, providing assistance for the faculty provider, dental students, and residents in all areas of the hospital dental department.  Hospital Dental Services has three defined programs, pediatrics, adult dentistry, and oral surgery.  Hospital Dental Services (HDS) provides care for medically fragile and special needs patients.  Dental Assistants in the department assist in both the clinic and the operating room. Schedule varies for clinic/OR days.  Employee works a 40 hour work week, Monday through Friday, 6:30 AM-5:00 PM (8 hour shifts, rotating through all services GPR, OMS, PEDs, and Operating Rooms in DCH, SOR, and CHH).    **NOW OFFERING A SIGNING BONUS OF UP TO $1,000.00** restrictions apply

The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students,faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, balancing cash drawer, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff. The SOD PAS Specialist works in a high public contact area dealing with patients and staff in a positive and consistent manner. Each employee must interact with the patients, some in acute dental pain, in a friendly, knowledgable, and appropriate manner. The SOD PAS Specialist are responsible for knowing SOD clinic policies including but not limited to appointment scheduling, payments, and insurance, and must be able to communicate these policies with patients, students, faculty, and staff.  Each OHSU Dental Clinic at the SOD may have different policies specific to their department, and the SOD PAS Specialist will be required to use their judgement to implement the appropriate policy or give information specific to each situation they encounter. The SOD PAS Specialist may be deployed to different desks, floors, or work stations throughout each day to cover areas at peak times.  The SOD PAS Specialist must be flexible and be able to complete work with considerable independence on a daily basis. The SOD PAS also provide support to the Russell Street Clinic and could be deployed to work at that clinic depending on business needs. This position provides English to Spanish and Spanish to English language interpretation.

The Community Health Worker works in partnership with the primary care team to assist patients and their families to improve holistic individual and community health.  Responsibilities include culturally appropriate health promotion and education in OHSU Family Medicine Clinics, outreach, and community engagement.   The Community Health Worker demonstrates strong verbal and written communication skills, is self-directed, and is skilled at developing relationships quickly.  The incumbent is efficient and effective in assessing and delivering direct patient care, has an in-depth knowledge of local community resources, is innovative, thinks creatively, and demonstrates flexibility.   OHSU Family Medicine at Richmond is designated as a Federally Qualified Health Center (FQHC) and cares for over 16,000 community members as part of the community safety net. Some applicants may qualify to apply for loan repayment due to FQHC at this designation.    

The Behavioral Health Consultant (BHC) position is a behavioral health provider who operates in a consultative role within Family Medicine at Richmond clinic, working to support a smooth interface between primary care and specialty services, and provides point of care behavioral interventions to the primary care patient population.   The BHC role is to detect and address a broad spectrum of behavioral health needs in the primary care patient population with the aim of early identification, quick resolution, long-term prevention and wellness for as many patients as possible. The BHC functions as a core member of the primary care team, providing consultative services for behavioral health issues related to physical health conditions. The BHC performs assessment, management, and triage of psychological and social problems in clinic patient population.   This position involves a high degree of clinical complexity and advanced level skill in delivering evidence-based interventions targeted to improve wellbeing health for a large variety of patients with emotional and behavioral problems commonly seen in a primary care setting. The work includes the BHC meeting with patients for a single visit, providing recommendations to the primary care team to enhance the patient's care plan, and working with patients for a longer period of time to provide on-going skills training and coaching to improve health and functioning. The BHC also seeks to support a smooth coordination of care with community partners and completes short-term case management for patients during their episodes of care.   The BHC will work within established practices and procedures with opportunities to participate in the planning, design and implementation of programs. The BHC performs duties with minimal supervision. Work is reviewed for adherence to procedures, regulations, standards and for overall effectiveness. The BHC position is expected to serve as an advocate for integrated behavioral health within the primary care setting.  The BHC position performs the following: - Maintains a visible presence in the clinic and attends clinic meetings. - Provides consultation and same day feedback to primary care providers and care team. - Is available for same day and scheduled consultations with patients. - Performs follow-up visits and conducts supportive counseling and brief therapy for selected patients. - Provides a range of services including screening for common conditions, assessments and therapeutic interventions related to chronic disease management. - Conducts risk assessments and crisis intervention as indicated. - Provides psycho-education for patients during individual or group visits. - Provides brief behavioral and cognitive behavioral interventions for patients. - Triages patients with severe or high-risk behavioral health problems and refers such patients to community resources or specialty behavioral health services. - Educates the primary care team in the basic principles of brief behavioral and cognitive behavioral interventions and reinforces their use in the medical visit. - Documents consultative notes for the health record outlining assessment findings, interventions delivered and recommendations made to the primary care provider. - Assists in the development of clinical pathways, groups, and classes. - Maintains clinical records and other necessary paperwork in a timely manner to comply with all administrative regulations. - Provides assistance in capturing program evaluation and fidelity measures. OHSU Family Medicine at Richmond is designated as a Federally Qualified Health Center (FQHC) and cares for over 16,000 community members as part of the community safety net. Some applicants may qualify to apply for loan repayment due to FQHC at this designation.

The Veterinary Research/Health Technician 1 assists in providing clinical care and husbandry for a variety of laboratory research primates. The primary function of this position is to support the clinical medicine unit related to the care of laboratory animals with a large emphasis on clinical and surgical medication distribution and preparation. Duties must be performed in a professional manner and will require contact with investigative staff. The area of work assignment and specific tasks will vary, depending on veterinary care requirements, service requirements, and staffing needs, during regular and non-regular working hours, including weekends, holidays, or on an overtime basis.