Research and protocol administration: - Screens, recruits and retains subjects in clinical and translational research studies - Carries out study interventions and assessments, research subject visits, and data collection, including biologic samples. - Coordinates study activities with clinical units, Research Pharmacy, OCTRI, CEDAR, etc. as needed. - Performs electronic data entry and trial audits in study-specific databases and OHSU eCRIS. - Organizes and maintains study records. - Prepares and submits protocols, amendments, and continuing review documentation for IRB review. - Ensures compliance with all protocol and regulatory requirements and helps prepare required submissions and reports. - Assists with site initiation and monitoring visits and FDA audits as needed. - Reports adverse events, protocol deviations and other study problems to the PI or senior staff appropriately within GCP and HIPAA guidelines and institutional and sponsor requirements. Client Service: - Maintains a high level of professionalism and exhibits exceptional teamwork in dealing with customer contacts, including regular in-person meetings, telephone, and email communication

- Identification, recruitment, scheduling, payment, and counseling of prospective research subjects. Includes identification of candidates for research program, screening and enrollment of candidates, organization and scheduling of subject visits to the laboratory, and counseling and consent process for research project protocols. - Collection of data. Administers experimental protocols with human subjects, including assessment of pure tone thresholds, speech perception performance, working memory ability, distortion product otoacoustic emissions, acoustic reflexes, electrophysiology (auditory brainstem response and envelope following response), pupillometry, and administration of questionnaires.  Adheres to Internal Review Board protocols and assists Research Assistant with IRB regulatory paperwork, including continuing reviews and modifications. - Assistance with data processing and analysis and preparation of presentations and manuscripts. Statistical analysis and database update/management. Collaboration with Research Assistants, other Research Audiologists, and PI toward the identification and enrollment of study participants, completion of research projects, manuscripts, data management and interpretation, and grant application and preparation.

- Assist in supporting the daily function of the lab, including the purchase of laboratory supplies, monitoring supplies and maintaining all laboratory equipment, under the supervision of the PI. - Provide Core Services including sample prep, imaging, data analysis and data distribution.  - Prioritize and identify daily work activities to achieve objectives of the lab. - Maintain detailed records and standardized protocols for training, and of experimental procedures, data collection and analysis methods. - Use computer software to input, manage and distribute data for future analysis. - Maintain an accurate and detailed laboratory notebook of all experiments performed. Participate in lab meeting. - Generate data and research analysis for investigator's use in preparation of technical reports and publications. - Maintain laboratory compliance documentation for human, animal, biological and radiological work.   - Be familiar with lab safety infrastructure and ensure compliance with all safety regulations. - Interact with biosafety, chemical safety, and safety officers on behalf of the Principal Investigator.

Research scientist responsible for designing and performing experimental protocols that generate publication quality data. Skills related to immunohistochemistry and confocal microscopy, and a background in animal research work and/or immunology are preferred. Expertise with PCR and animal handling are also desired. Additional responsibilities include training new staff and interns on protocols and procedures. Highly motivated individuals with strong verbal and written communication skills, an interest working in a collaborative team environment, and who utilize innovative problem-solving to achieve scientific objectives are encouraged to apply. Position offers future opportunities for scientific collaboration, primary research, and manuscript authorship. The Division of Pulmonary and Critical Care Medicine provides expert care for patients with lung diseases and critically ill patients in our Intensive Care Units. We are committed to innovative research and exceptional education.   Read more about PCCM on our website: www.ohsu.edu/pccm Read more about the Asthma Research Lab at: www.OHSUAsthmaLab.org

Network Responsibilities and Coordination of Care: Responsibilities outlined in this section are specific where noted to the Cancer Network Members otherwise, the apply to all referring providers: - Serves as the Cancer Network's main point of contact for a set group of Network Member practices and their staff with regard to coordination of care at OHSU. This position will be responsible for key areas of the network. Triages Network inquires and referrals to appropriate OHSU contacts, particularly directing clinical calls to appropriate clinic RN or CMA, and follows up with Knight contact and Network Member to ensure OHSU "closes the loop" with each inquiry and referral. - As assigned and under the direction of the KCI Program Manager and serves as a liaison between referring providers, Network Members and Knight physicians, clinicians, PAS staff, and care coordinators in the medical practice to support community providers and patients throughout the cancer care continuum (prevention, screening, risk assessment, diagnosis, clinical trials, treatment, survivorship, and end of life care) as appropriate. - Ensure Network patients follow through with referrals to other specialties, labs, and diagnostic imaging through a review of patient records in OHSU Epic and through direct verbal and written communication with representatives from Network Member clinical teams and OHSU clinical and research teams. - Independently manages workload within service level agreement; Understanding and abiding by agreed-upon timelines, i.e. Network Members, Referral processing metrics (2/4 day) - Maintains a detailed tracking mechanism to track actions that require follow-up related to patient and referring office inquiries, referrals, records requests, etc. - Receive and make outgoing phone calls to patients, referring provider offices, or other medical facilities within or outside the Knight Cancer Network regarding new patient scheduling, inquiries regarding oncology- related research studies, and inquire. - Assess/coordinate patient and referring office scheduling requests utilizing standard work based on diagnosis, insurance coverage or lack thereof, and previous treatments. - Facilitate financial counselor review or consultation for patients without insurance or underinsured per standard - Triage medical treatment questions to the appropriate clinical parties via Epic. - Coordinate additional supportive appointments, such as labs, treatment, imaging, etc., with other OHSU departments and referring provider practices to achieve optimal care coordination for medical or financially fragile patients. Clinical Research: - Serves as a liaison between Network Members and Knight research teams to facilitate enrollment on and adherence to clinical - Coordinates with OHSU clinical research nurses/associates/faculty notification to community oncologists and a nurse at the practice when a patient is enrolled on a clinical - Directs Network Members to the OHSU faculty note and ensure the community practice team is aware of immediate next steps to occur in the community practice. - Notifies OHSU team if Network Member perceives any barriers and connects the clinical teams involved to resolve, assisting where relevant and within a non-clinical scope. Referral Processing: - Contact patients within 24hrs of receiving their referral to ensure patients are aware of their referral and understand next steps. This call will also be a time to ensure registration is complete and the patient is set up for MyChart. - Process incoming referrals that are faxed, emailed, or verbally given to the KCI department from the OHSU Intake Referral Center, Network Members or referrals directly faxed referrals to the KCI - Ensure that patient demographics are correct (i.e. address, contact numbers, PCP, referring provider, referred to provider ). - Create referral shell from faxed referral. Cross-reference referral matrix to identify what additional records, if needed, are required for medical review or appointment. - Request medical records, including but not limited to office notes, lab/imaging reports, etc. Enter orders for pathology review, and request images be pushed to the OHSU Imaging EMR. - Separate faxed referral into like categories and create a PDF packet of the medical records information to facilitate medical - Coordinate medical review with Nurse Navigator or Medical Provider - Request additional records or schedule additional appointments necessary to be done in coordination of a new visit, scheduling return office visits upon request. - Communicate with the referring office/ patient throughout the referral process from start to finish informing of delays or additional items needed prior to scheduling up to scheduling. Communication: - Works specifically with referring providers at assigned Network member sites to understand their preferences for communication about patients’ test results, treatment plan recommendations, and treatment progress. Manages those communications with the staff in OHSU medical/surgical practices, bringing concerns forward to leaders when unable to resolve service discrepancies. - Ensures referral and scheduling-related activities are transparent to the referring provider and patient at each step by initiating update calls/letters/faxes to either the patient or referring provider. - Works with OHSU research and clinical staff to agree on joint systems for tracking referred patients in the OHSU systems. Identifies existing or potential bottlenecks and works with research, clinical, and Network teams to create interventions to resolve. - Works with manager to track and identify existing or potential bottlenecks workload, deadlines, and priorities. Clearly communicate any issues that would result in overtime or out-of-scope requests from others.

Eligibility Verification, Pre-Authorization - Ensures that each high liability patient contact has a valid Epic referral attached to the appointment. - Ensures any services requiring pre-authorization are requested within established timeframes. Re-prioritizes resources when necessary to ensure metrics are met. - Ensures all eligibility verification and pre-authorization information is documented accurately in the Epic referral. - Reviews denials for lack of pre-authorization to attempt to resolve the issue. Recommends changes to processes to improve denial rates. Staff Development - Ensures that each employee demonstrates competencies in the workflows they are responsible for. - Provides cross training opportunities to promote growth and team flexibility. - Manages lead workers and ensures they receive training and development opportunities to manage their workloads more effectively. Department / Practice Communication and Management - Serves as the first line of communication with the practies/departments to answer questions and trouble shoot issues Quality Improvement - Performs quality assurance audits for employees. - Establishes goals for employees with the help of the manager. - Uses audits to improve staff education. - Conducts regular “in-service” trainings for staff based on audits. - Works with other Supervisors to ensure staff are held to the same standards. - Utilizes feedback from audits, practices/departments, and staff to design, create, and revise workflows to gain efficiencies and minimize financial risk with the support of the manager. Daily Huddles / Visual Boards - Performs daily huddles with staff to ensure they have what they need for the day, are aware of priorities and allows staff to surface issues. - Creates and maintains visual boards that demonstrate the performance of the team. - Rewards staff for meeting performance standards and uses boards to assist in process improvement. - Participates in Ambulatory OPEx initiatives as necessary. Uses lean tools to continuously improve.

- Oversee the program administration and iterative curriculum revision for the Education Scholars Program (ESP), in collaboration with the ESP Advisory Committee. - Lead annual ESP cohort recruitment and selection. - Recruit ESP capstone mentors and provide support to mentor families in completing capstone projects and presenting them annually at the Symposium on Educational Excellence. - Develop and implement an ESP program evaluation plan and identify outcomes of interest at 1, 3, and 5 years. - Participate in SoM committees and task forces related to faculty development, such as the Faculty Development Leaders Committee. - Incorporate recruitment and educational strategies that support diversity, equity, and inclusion. - Foster a community of practice for ESP participants, alumni, and faculty and work towards creating a digital space and in-person opportunities for community networking and collaboration. - Collaborate with the Office of Faculty Development team on other faculty development opportunities in the education mission.

Customer Service: Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, crisis management, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. Patient Access: Coordinate and schedule patient care appointments and managed care as directed by physician and/or nurse staff; Serves as a liaison and information resource for physicians, and nursing support staff; Return phone messages; Prepare and mail new patient information packets; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into OHSU databases and /or into the medical record when necessary.  Proper use of OHSU forms and documentation required for all patients.  Gather and/or verify patient information including demographics, insurance coverage, and financial status in accordance with OHSU and OHSUMG best practices. Confirm patient eligibility for health care coverage and clarify any managed care arrangements.  Initiates authorization requests for subsequent care. Enter all information accurately into OHSU databases and /or into the medical record when necessary.  Documents in EMR as trained by OHSU EPIC policy and procedures. Has understanding and knowledge on how to create referrals and appointment requests for all patients referred to DHC.  Has knowledge on how to schedule ancillary studies and referrals to other practices within OHSU Health Care system. Applies problem solving and negotiating skills in resolving patient concerns and problems. Follow up on pending authorizations until they are obtained.     Telecommunications: Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, voicemails and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees. Other administrative duties as assigned. Answer all calls directed to the DHC. Schedule basic patient appointments over the phone. Process calls in a timely, polite, and professional manner. Follow DHC standard work to connect new patients to the appropriate scheduling teams. Supports C3 with call overflow and patient needs more appropriate for clinic staff to address.    File Uploading and Document Scanning: Use Media Manager software in Epic to upload documents into patient’s charts for current medical care or referral purposes.  Requires an extremely high level of attention to detail ensuring the correct records go into the patients chart. Maintain scanning through put in the Digestive Health Center; high volume of records processed daily to maintain accurate data in patients EMR.  Administrative/Integrated Care Duties: Provide administrative support to DHC Clinic Management. Order supplies, place computer access requests, arrange meetings, other duties as assigned. Continued Professional Development: Participate in appropriate educational activities that enhance general knowledge or ability to do assigned work; Attend staff meetings and other informational sessions; Read vendor documentation, trade publications, or other appropriate publications; interact with peers and other employees to receive and disseminate information.   Teamwork and Collaboration: Participates with team members in daily huddle discussing daily work for the team to align with OHSU service standards. Must have strong communication, listening skills and awareness of self.

The  Faculty Recruitment Coordinator at the Knight Cancer Institute  performs  a   variety   of   administrative activities delegated by the Knight Sr. HR Manager and Central and Administrative Leadership, amplifying the Knight Cancer Institute’s visibility as a destination employer and providing critical support to the Faculty Recruiter.   This role will carry out tasks that advance recruitment strategies forward which include program coordination, talent transaction support, recruiter assistance, candidate experience and communications, and ad hoc responsibilities.   Duties Include but are not limited to: - Recruitment Support & Candidate Experience - Supports Knight Cancer Institute Faculty Recruiter with programming and faculty recruitment administrative activities such as PDs, data cleanliness, offer letters, and more. - Represents OHSU Knight Cancer Institute at community events and faculty recruitment career fair activities, in person or virtual, as back-up or support for the Faculty Recruiter. - Identify opportunities to incorporate principles of diversity, equity, inclusion, belonging, and OHSU’s values into communications, job postings, and recruitment processes. - Provides faculty recruitment support to hiring managers or other HR team members with managing candidates in the applicant tracking system, creating offer letters for faculty new hires. - Provides administrative support to Faculty Recruiter and hiring managers, ie. scheduling meetings, interviews. - Conducts phone screens to support faculty recruiter, HR associates, and managers. - Day of coordinator and concierge for oncology faculty with the business administration teams to ensure premier service experience for candidates unless delegated to the administartive team. - Program Support - Supports outreach and the strategic faculty recruitment strategies as an admin for the HR and Marketing teams at the Knight Cancer Institute. - Either supports or manages various faculty recruitment programs to ensure success, such as administration, registration standards, confirming attendees, scheduling, and more. - Prepares informational documents and packets for candidates for an optimal candidate experience. - Recruitment Operations - Answer and triage recruitment inquiries from candidates, employees and hiring managers via email, phone and in person (when working in office). - Coordinates with other Associate sand OHSU Knight Embedded functions to manage shared mailboxes. - Processes new or replacement position requests from new request through posting ensuring everything is tracked and processed. - Participates in Knight Cancer Institute HR process improvements or other projects as assigned. - Distribute surveys and manage data collection to influence programs and process improvements to improve the recruitment experience internally and with candidates. - Ad hoc requests from HR team, Marketing team, or leadership. 

Critical Care, and Acute Care Surgery. The trauma, critical care and acute care surgeon shall be expected to perform clinical and basic science research. Duties will also include resident, fellow, student and staff teaching. This position requires undivided effort at the specified FTE. The general pattern of working hours will be set by the Head of the Division, but deviations from general patterns may be necessary to meet projected requirements. The ideal candidate would have the potential to achieve independent federal research funding.

This Clinical Research Coordinator (CRC) position will be part of the Knight Clinical Research Prostate Program. This position will involve implementing and conducting complex phase 1-3 trials on an oncology research team with a portfolio of both Industry Sponsored and Investigator Initiated Trials (IITs). The CRC will coordinate all aspects of clinical trial protocols, including management of study subjects, with a primary focus on subject safety. Longer term, they will also be working with the Early Phase Unit, the clinic and infusion units, and outside collaborators, including Nuclear Medicine, the Veterans Administration, Urology, and Oregon Clinical and Translational Research Institute.   The OHSU Knight Cancer Institute Clinical Research Coordinator is responsible for implementation and overall management of oncology clinical trials.   These responsibilities include coordination of all aspects of a study as specifically outlined in the protocol. Primary focus will be subject safety and compliance with the prescribed protocol and Good Clinical Practice. The CRC will work collaboratively with physician, nursing, and ancillary staff in the scheduling and management of subject research activities. The CRC will maintain accurate, complete and timely records on all research subjects including preparation of source documentation and clinical research data/case report forms.  .  The CRC will have direct patient contact, process biological samples and perform other non invasive testing such as ECGs and vitals.   Given the complexities of oncology research and the challenges of working with a terminally ill population, strong customer service, organizational, and interpersonal skills are required.  Ability to clearly organize and/or adapt to multiple priorities and deadlines at one time is necessary.  Attention to detail, service orientation, delegation and project management skills, and above average critical judgment skills are essential.   Key Responsibilities: - Study Coordination - Dissemination of Clinical Research Information to Program - Institutional Review Board (IRB) Compliance - Data collection - Education

Specimen Collection - Uses Hospital/Laboratory Information System(s) to access orders and check for completeness and accuracy of orders - Determines the proper method to collect specimen(s) based on tests to be performed and selects correct tubes, needles or other necessary supplies to collect specimen(s) - Locates patient and verifies patient identification using at least two patient identifiers - Prepares collection site - Utilizes a variety of techniques to collect blood specimens from patient by venipuncture, finger stick, or heel stick and/or instructs patient on the proper collection for urine, stool or sputum; checks condition of patient for fainting or bleeding - Bandages venipuncture site - Labels all specimen(s) with correct labels and prepares specimen(s) for delivery to appropriate laboratory - Enters collection information (time, date, collector, and method of collection) into Laboratory Information System, and defers and/or cancels uncollected specimen requests Clerical and Customer Service Responsibilities - Greets patients - Reviews and reconciles orders for patient encounter - Enters off-hill orders - Telephones physicians and clinics to clarify orders and arrange specimen re-draws - Answers telephones and provides information to callers - Interacts with laboratories, medical staff, and patients to resolve problems associated with specimen collection - Maintains customer service focus at all times - Endeavors to make patients comfortable - Meets needs of patients, even if extra effort is required - Communicates professionally by phone and in person, with patients, nurses, providers, and staff Training Duties - Provides instruction to new employees, hospital staff, and students/externs on correct techniques for collecting specimens from patients; observes, monitors, and evaluates trainees’ progres Specimen Transport - Prepares specimens for transportation to and from laboratory sites - Maintains specimen integrity by storing and transporting appropriatel Miscellaneous Tasks - Ensures adequate supply levels - Discards expired supplies - Maintains cleanliness in area where specimen(s) are collected - Utilizes safety protection equipment and disposes of used supplies in correct containers - Observes safety and infection control policies - May order stocks and supplies for work area - Participates in unit meetings and training programs - Other duties as assigned by manager

PROVIDES A SAFE THERAPEUTIC ENVIRONMENT - Ensures the safety and welfare of patients and fellow employees - Utilizes proper posture, sound body mechanics and principles for safe patient handling - Considers the needs of patients, employees, medical staff, volunteers, vendors and members of the community in an informative, courteous and compassionate manner - Maintains general good physical and mental health and self-care in order not to jeopardize the health and safety of self and others in the hospital / clinical setting PROFESSIONALISM - Maintains current knowledge of professional practice responsibilities and relevant national and state laws and issues which affect their practice - Models ethical appropriate behavior, professional standards, compliance, and personal integrity - Identifies and pursues continuing education opportunities; applies and shares new knowledge - Participates in departmental staff meetings and in-service education programs - Takes responsibility for special projects and assignments, and additional caseload when needed - Displays mature, empathetic and effective professional relationships by exhibiting compassion, integrity and concern for others - Conducts oneself in an ethical and legal manner, upholding the AOTA Code of Ethics, OHSU, federal privacy policies, and state statues / OAR's specific to discipline. - Adapts to changing and demanding environments SERVICE - Demonstrates excellent customer service and communication skills in all interactions with patients and family, including both telephone and face-to-face situations - Uses I CARE for introduction and closing - Demonstrates active listening skills and supportive, professional/behavior at all times, to patients, families and staff - Addresses complaints and problems promptly and courteously, involving management when indicated - Communicates with patients/families, other health care team members, in a time and cost efficient, courteous manner EVALUATION AND CASELOAD MANAGEMENT - Prioritizes patient care needs given medical necessity, discharge plan, medical stability and appropriateness to participate in rehabilitation - Evaluates patients to determine appropriateness of referral, and the abilities, disabilities and therapy needs of the patient. Identifies rehabilitation potential, establishes treatment goals specific to the scope of acute care rehabilitation, including functional outcomes, quantitative measures and target dates - Develops treatment plans to achieve identified goals - Documents evaluation in patient's medical record in compliance with DNV, OHSU, OAR’s and third-party payer criteria - Enters accurate codes for services performed and bills time in patient care accurately - Provides surveillance and/or consultation in a time-efficient manner for patients, specific to care area; requesting orders and/or providing guidance to the patient’s team regarding activity or prevention of complications (including but not limited to range of motion, skin integrity, fall risk reduction) - Meets productivity standard. PROVIDES SKILLED REHABILITATION TREATMENT - Prioritizes care needs given medical necessity, discharge plan, medical stability and appropriateness to participate in rehabilitation - Performs and documents skilled patient care activities, including direct treatment and caregiver/patient/family education - Monitors and adjusts treatment plan specific to patient progress - Facilitates routine patient activity plans with nursing and other caregivers - Updates recommendations to team regarding continuing rehabilitation needs and plan as patient’s condition and situation warrant - Directs, supports and provides supervision as required for Aides and volunteers - Develops and enhances patient care program and patient outcomes in specialty area - Documents treatment and other patient contacts in patient's medical record in compliance with DNV, OHSU, OAR’s and third-party payer criteria CARE COORDINATION - Collaborates with the patient, family and medical team in multi-disciplinary patient rounds, ensuring a common level of understanding of the patient’s rehabilitation needs, and providing recommendations for rehabilitation after discharge - Requests patient /family conferences as appropriate, and participates in conferences representing department, heightens awareness of and advocates for rehab needs of patient - Enhances patient safety both during and after hospitalization by assisting the team in problem-solving, including but not limited to fall risk reduction, prevention of contracture, implementation of structured activity for patients with cognitive impairments - Provides feedback and educates physicians, fellows, residents, and other health care providers about rehabilitation (including but not limited to medical necessity for skilled rehabilitation services and appropriate referrals, and expectations for rehabilitation outcome and rehabilitation service intensity at various levels of care) CLINICAL EDUCATION - Provides evidenced-based clinical instruction experiences and supervision for occupational therapy students typically in a backup role to full time CI’s - Ensure student completion of weekly goals; identifies and facilitates achievement of affiliation objectives - Provides regular feedback, completes CPI on schedule - Participates in the supervision and training for students from other disciplines PERFORMANCE IMPROVEMENT AND PROFESSIONAL DEVELOPMENT - Maintains current knowledge of, and complies with hospital and department policies and procedures, union contracts, etc - Ensures baseline skills for patient management in all inpatient areas and maintains proficiency through regular exposure and patient care activity, mentoring with other staff, and formal or informal peer review - Participates in ongoing professional development, mentoring and competency assessment for self and other staff. Includes but is not limited to: attends educational classes appropriate to a job development, communicates additional training needs to direct supervisor, attends staff meetings and orients new staff, cross-trains for position in assigned or other areas - Assists in department quality improvement. Independently maintains an organized schedule, solves schedule conflicts through peer collaboration and informs supervisor when adequate patient coverage is not available DEPARTMENT OPERATIONS - Maintains a clean, safe and orderly environment for the patients, family and staff. Includes, but is not limited to: maintaining supplies, equipment and forms, notifying appropriate personnel when cleaning and repair of equipment is needed following infection control policies - Ensures return of equipment after patient use to designated place (whether unit-owned or department-owned) - Ensures and supports the delivery of individualized, high quality, current and evidenced based patient instructional materials; appropriate for patient condition and learning preferences - Ensures scheduler / manager has ongoing, current availability for scheduling. - Responds in a timely manner to scheduling requests; both for pre-scheduling requests for work opportunity response, and same day-notice unscheduled requests.

Outpatient Clinic: - Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit. This position will also check in / out established patients, make return appointments, answer incoming calls, provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry. Obtain prior medical records and studies when appropriate. Enter all information accurately into OHSU databases or into the medical record when necessary. Answer all basic appointment questions. Determine and collect co- payments/cash handling. Applies problem solving and negotiating skills in resolving patient concerns. Provides high level of support to providers and patients. Telecommunucation:  - Answer incoming phone calls, verify account information including, but not limited to, demographics, insurance, and Primary Care Provider. Will schedule appointments including but not limited to new patient, ancillaries, procedure services, and follow-up appointments. Maintains current information on all managed care insurance plans and is up-to date with all insurance plan changes, utilizing information to efficiently and effectively obtain authorizations as appropriate. Solid understanding of ICD10/CPT coding requirements and issues. Responsible for keeping the schedule flowing smoothly and on time. Applies problem solving and negotiating skills in resolving patient concerns. Creates telephone and routes telephone encounters with accurate information for medical staff from patients or patient’s representative. Manages providers schedule and completes administrative work for team providers. Enrollment & Eligibility: - Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies. - Performs other administrative duties and/or projects as requested by providers, managers, and supervisors. - Offers MyChart access.

Bone Marrow Bench Duties: - Schedules appointments for bone marrow assists. - Performs bone marrow assistance at the bedside for physicians performing bone marrow aspiration and biopsy, according to written procedures. - Observes the aspiration, determines if the specimen is adequate, prepares slides, prepares or preserves specimen for additional testing as needed. - Stains slides using both manual and automated methods and prepares specimen, slides, and paperwork for pathologist’s review. - Prepares reagents, performs quality control checks, and troubleshoots procedures as needed. - Checks all slides for adequate staining and appropriate morphology Laboratory Testing Duties: - Sets up worksheet and gathers history.  - Obtains peripheral blood samples from hematology. - Performs moderately complex testing if needed. - Collates flow work to go to hematopathologists (billing, slide staining, cover slipping, and copies of worksheets and 1 histogram). Performs data entry and sample processing for samples received for testing: - Checks accuracy of specimens, requisitions, labels - Performs computer entry in EPIC, test request, and billing functions - Accurately labels samples, requisitions, and appropriate specimen containers  - Ensures that all samples are logged in to the lab and triaged in a timely manner - Directs samples to technologists and testing areas, or stores samples for future testing. - Notifies technologists or appropriate lab when priority work is received Materials Preparation: - Prepares reagents, stains and fixatives following written procedures - Send out media (RPMI + 10% FCS) - Maintains equipment according to written schedules and procedures. - Restocks, orders, and checks-in supplies Other duties: - Prioritizes work according to established procedures - Picks up specimens from various parts of the hospital as required - Maintains inventory of supplies, orders, picks up, and stores supplies according to established procedures  - Trains new employees, students, and other personnel in job duties - Attends staff meetings, provides input, and fully participates in planning and feedback in work group - Follows all safety procedures when carrying out duties - Performs duties as assigned by supervisor for special studies and projects - Performs cleaning and maintenance staining equipment - Performs requirements for Staff Members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics. - Answers multi-line telephone and perform client services duties - Provides a pleasant and professional telephone manner as frontline representative of the laboratory - Assists needs of callers in all aspects of laboratory operations - Performs other duties such as: phoning results, generating and faxing reports and reporting results for interpretive tests. - Provides excellent customer service

Specimen receipt and processing - Loads specimens onto automation line for processing. - Centrifuges samples and transfers to appropriately labeled containers. - Accurately measures specimens, records volumes, and determines if sample quality and quantity is sufficient for testing. - Directs samples to technologists and testing areas either manually or using the automation lines, or stores samples for future testing. - Makes slides for staining. - Notifies technologists or appropriate lab when priority work is received. - Determines acceptability of specimens received and calls ward or physician to clarify orders or advise of unacceptable samples. Performs data entry for samples received for testing - Checks accuracy of specimens, requisitions, labels. - Performs computer entry in Epic HIS system. - Handles and processes samples for many labs on and off campus. - Accurately labels samples, requisitions, and appropriate specimen containers. - Is responsible to see that all samples are logged in to the lab and triaged in a timely manner. Coordinates and prepares samples to be shipped to outside labs for patient care and drug study testing - Enters test requests into dedicated referral lab computer. - Fills out paperwork carefully and thoroughly to ensure accurate testing. - Packs infectious shipping samples per IATA standards. - Utilizes electronic systems provided by referral labs to transmit orders. Trains new employees   Performs client services duties - Tracks missing specimens and resolves discrepancies quickly and professionally - Answers multi-line telephone, and provides a pleasant and professional telephone manner as frontline representative of the laboratory - Assists needs of callers in all aspects of laboratory operations - Transfers or refers calls or confers with other areas of lab or hospital as needed Performs whole blood sedimentation rates. Performs QC and instrument maintenance and documents results in Epic.   OTHER DUTIES: - Assists with miscellaneous tasks as requested, such as retrieving specimens, making phone calls, issuing credits, filing requisitions, etc. - Cleans laboratory equipment and workstations as needed. - Reports potential compliance problems using the reporting processes as outlined in the Code of Conduct. - Completes competency exercises, annual review of policy & procedure manuals and safety review. - Attends and participates in training programs and staff meetings. - Ability to work independently within established guidelines, to adjust to rapidly changing priorities, to communicate and work effectively within a group. - Performs requirements for Staff Members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics and understands and complies with the Code of Conduct, OHSU and departmental policies and procedures, and other applicable procedures, rules and regulations. - Communicates and works effectively as part of a team, and interacts with a variety of clients including doctors, nurses, laboratory staff and patients, maintaining a customer service focus at all times. - Carries out job responsibilities ethically, professionally, and with personal integrity, and functions as part of the team exhibiting excellent communication, teamwork and customer service skills.

Provides a Safe Therapeutic Environment - Ensures the safety and welfare of patients and fellow employees - Utilized proper posture and sound body mechanics and principles for safe patient handling - Maintain general good physical and mental health and self-care in order not to jeopardize the health and safety of self and others in the workplace. - Maintains a clean, safe, and orderly environment for patients, family and personnel. Includes but not limited to maintaining organization of supplies and equipment, notifying appropriate personnel when cleaning or repair is needed, follows infection control policies, maintains knowledge of life safety, fire and electrical safety and disaster plan. Maintains a high degree of courtesy, discretion and respect for patients and fellow employees. - Ensures the safety and welfare of patients and fellow employees. Utilizes proper posture, sound body mechanics and principles. Considers the needs of patients, employees, medical staff, volunteers, vendors and members of the community in an informative, courteous and compassionate manner. Professionalism - Maintains current knowledge of professional practice responsibilities and relevant national and state laws and issues which affect their practice. - Conducts on self in an ethical and legal manor upholding the AOTA code of ethics, OHSU Code of Conduct, federal privacy policies, state statutes and OARs, complies with hospital and departmental policies and procedures. - Manage use of time effectively to complete professional and technical tasks within realistic time constraints. - Takes responsibility for special projects and assignments, additional caseload when needed/ adapts to changing and demanding environments. - Displays mature, effective professional relationships by accepting appropriate suggestions and constructive criticism and responding with modification of behaviors and exhibiting concern for others. - Pursues continuing education opportunities, applies and shares new knowledge, participates in staff meetings and in-services. Directs/guides occupational therapy and occupational therapy assistant students. Assists in the supervision and training for students from other disciplines, including physical and speech therapy, medicine and nursing. Service - Demonstrates excellent customer service and communication skills in all interactions with patient and family, internal and external customers, including telephone, electronic and face to face situations - Addresses complaints and problems promptly and courteously, involving management when indicated. - Communicates using active listening skills in a supportive courteous, professional manner at all times to patients, family and staff. - Uses AIDET for introduction and closing Evaluation and Treatment of Patients - After chart review, performs individualized skilled occupational therapy evaluation, including general screening for indications for other therapy disciplines rehabilitation needs. - Establishes treatment goals including functional outcomes, quantitative measures and target dates. Discusses goals for treatment with patient and includes family as appropriate, seeks agreement with plan and goals. - Develops treatment plan directed at achieving identified goals. - Provides occupational therapy procedures in a highly skilled and competent manor including clear explanations to patients the purpose for selected procedures. Includes patient, family, caregiver training and education in treatment plan. Provides comprehensive handouts as indicated. Adjusts treatment plan specific to patient progress toward established goals. - Works closely with vendors for DME assessments and prescriptions. - Documents evaluation, treatment plan and goals, treatment modalities and procedures in compliance with OHSU, OTAO, OAR, CMS JCAHO and other 3rd party standards. All charts closed within three days without reminders. - Develops and/or improves patient care programs for specialty area. - Competently and safely demonstrated use of therapy equipment for treatment modalities and procedures. - When indicated and approved, perform skilled home safety and ADLs assessment with patient and family/ caregivers to help ensure good functional carry over from rehab to the home setting. - Assesses patients for discharge from care when goals met, functional progress plateaus, PT noncompliance with treatment plan or change in medical status. - Enters appropriate billing for care provided - Facilitates patient scheduling therapy appointments with follow up section in Cadence, MyChart communication. - Medicare certifications and recertifications completed accurately and sent to referring provider for signature. Monitors chart for timely co-signature of plan. - Ensures patient has home program in place to continue after discharge. - Expected to meet productivity expectation for work group. Care Coordination/ Interdisciplinary Communications - Communication to referring provider as indicated; provides feedback and educates physicians, fellows, residents, and other health care providers about rehabilitation. - Participates in interdisciplinary meetings as needed for care coordination. - Timely communication to MCC as needed for insurance authorization requests or to clarify coverage for set treatment plan. - Arrange for any necessary rehabilitation or home care equipment, communicating with vendors, 3rd party payors. May include coordinating rehab visits with another provider, writing letters of justification. Clinical Education - Provides evidence based clinical instruction experiences and supervision for OT students. - Ensure student completion of weekly goals; identifies and facilitates achievement of affiliation objectives - Provides regular feedback, completes CPI on schedule - Participates in the supervision and training for student from other disciplines, student volunteers. - All employees post 1 year at OHSU take students, all staff participate and host shadowers, volunteers. Departmental Operations/ Quality Improvement/ Professional Development - Participates in ongoing professional development, mentoring and competency assessment for self and other staff. Includes but not limited to: - attends educational classes, communicates additional training needs to supervisor, attends staff meetings, assists in orientation of new staff, cross trains for other teams as needed, performs peer reviews, pursues independent learning for new developments in patient care area. - Reports program development needs to supervisor, assists in departmental quality improvement. - Actively works with team members, leads, and supervisor for continuous improvement of department operations as identified. - Responsible for self- monitoring own PT schedule in Cadence. Reports schedule conflicts to supervisor and assists in problem solving for good customer service.

- Microscopically examines, evaluates, and interprets cytopathologic specimens providing an assessment by utilizing established cytomorphologic criteria and relevant clinical data provided. - Provides an accurate diagnosis on all gynecologic specimens determined to be within normal limits and provides an assessment on all abnormal gynecologic and all non-gynecologic samples to the pathologist for final diagnosis. - Documents the slide interpretation results of each case he or she examines or reviews. - For each 24-hour period, documents the total number of slides he/she examines (screened/rescreened) or reviews. - Documents the number of hours he/she spends examining slides in each 24-hour period. - Assists with both pathologist and clinician performed FNA procedures providing adequacy assessment on site. Cytology Lead Worker Duties – in addition to the key responsibilities & performance standards outlined above: - They serve as the CAP defined general supervisor of lab. - They are accessible to provide consultation to resolve technical problems. - They ensure documentation of the total number of slides evaluated by others. - Performs LIS computer functions to report final diagnosis according to laboratory procedures. - Performs quality control functions and workload recordings according to laboratory procedures. - Performs data entry and record processing activities for samples, checking for accuracy of specimen labeling, requisitions, coding and billing. - Performs processing, staining and coverslipping as needed. - Processes non-gynecologic specimens and body fluid following manufacturers’ protocols and laboratory procedures for operating the SurePath equipment, centrifuge, vortex, Cytospin and automated coverslipper. - Participates in GYN and non-GYN quality assurance activities maintaining the required standard for accuracy as established by Cytopathology Section Chief. - Participates in teaching function for cytopathology fellows, residents, and student fellows rotating through the section. - Communicates clearly promoting excellent customer service and teamwork. - Provides a pleasant and professional telephone manner as a front line representative of the laboratory. - Communicates effectively with all customers including physicians, nurses, coworkers, outside clients and patients. - Attends continuing education activities on and off campus. - Carries out job responsibilities in an ethical, effective, and professional manner with clear communication even under stressful conditions. - Reports potential compliance problems using the reporting processes as outlined in the Code of Conduct. - Models ethical and appropriate behavior, professional standards, compliance, and personal integrity. - Participates in compliance training programs. - Understands and complies with the Code of Conduct and meets all OHSU Hospital Core Competencies and departmental competencies, procedures, applicable rules, and regulations.

Provides a safe therapeutic environment - Ensures the safety and welfare of patients and fellow employees - Utilizes proper posture, sound body mechanics and principles for safe patient handling - Considers the needs of patients, employees, medical staff, volunteers, vendors and members of the community in an informative, courteous and compassionate manner - Maintains general good physical and mental health and self-care in order not to jeopardize the health and safety of self and others in the hospital Professionalism - Maintains current knowledge of professional practice responsibilities and relevant national and state laws and issues which affect their practice - Models ethical appropriate behavior, professional standards, compliance, and personal integrity - Identifies and pursues continuing education opportunities; applies and shares new knowledge - Participates in departmental staff meetings, daily huddle and in-service education programs - Takes responsibility for special projects and assignments, and additional caseload when needed - Displays mature, empathetic and effective professional relationships by exhibiting compassion, integrity and concern for others - Conducts oneself in an ethical and legal manner, upholding the ASHA Code of Ethics, OHSU, federal privacy policies, and state statues/OAR’s specific to discipline - Adapts to changing and demanding environments Service - Practice is consistent with ASHA guidelines for the Clinical Fellowship Year - Reports program development needs and inservice education needs to supervisor and assists in implementation of it - Demonstrates excellent customer service and communication skills in all interactions with patients and family, including both telephone and face-to-face situations - Demonstrates active listening skills and supportive, professional behavior at all times, to patients, families and staff - Addresses complaints and problems promptly and courteously, involving management when indicated - Communicates with patients and families, other healthcare team members, in a time and cost-efficient, courteous manner Evaluation and Caseload Managemeny - Prioritizes patients care needs given medical necessity, discharge plan, medical stability and appropriateness to participate in rehabilitation - Evaluates patients to determine appropriateness of referral - Identifies rehab potential, establishes treatment goals specific to the scope of acute care rehabilitation, including functional outcomes, quantitative measures and target dates - Performs diagnostic tests and maintains clinical competence (e.g. MBS, FEES) - Develops treatment plans to achieve identified goals - Documents evaluations in patient’s medical record in compliance with DNV, OHSU, OAR’s and third-party payer criteria - Enters accurate codes for services performed and bills time in patient care accurately - Provides surveillance and/or consultation in a time-efficient manner for patients, specific to care area; requesting orders and/or providing guidance to the patient’s team regarding activity or prevention of complications (including but not limited to diet/feeding recommendations) Provides skilled rehabilitation treatment - Prioritizes care needs given medical necessity, discharge plan, medical stability and appropriateness to participate in rehabilitation - Performs and documents skilled patient care activities, including direct treatment and caregiver/patient/family education - Monitors and adjusts treatment plans specific to patient progress - Communicates patient needs and promotes carryover of communication strategies, swallowing precautions, etc. with nursing and other caregivers - Updates recommendations to team regarding continuing rehabilitation needs and plan as patient’s condition and situations warrant - Directs, supports and providers supervision as required for aides and volunteers - Develops and enhances patient care program and patient outcomes in specialty area - Documents treatment and other patient contacts in patient’s medical record in compliance with DNV, OHSU, OAR’s and third-party payer criteria Care Coordination - Collaborates with patient, family, and medical team in multidisciplinary patient rounds, ensuring a common level of understanding of the patient’s rehabilitation needs, and providing recommendations for rehab after discharge - Requests patient/family conferences as appropriate, and participates in conferences representing department, heightens awareness of and advocates for rehab needs of patient - Enhances patient safety both during and after hospitalization by assisting the team in problem-solving, including but not limited to dysphagia, communication and cognition impairments - Provides feedback and educates physicians, fellows, residents, and other health care providers about rehabilitation (including but not limited to medical necessity for skilled rehabilitation services and appropriate referrals and expectations for rehab outcome and intensity at various levels of care) Performance Improvement and Professional Development - Maintains current knowledge of and complies with hospital and department policies and procedures, union contracts, etc. - Ensures baseline skills for patient management in all inpatient areas and maintains proficiency through regular exposure and patient care activity, mentoring with other staff and formal or informal peer review - Participates in ongoing professional development, mentoring and competency assessment for self and other staff. Includes but is not limited to: attends educational classes appropriate to a job development, communicates additional training needs to direct supervisor, attends staff meetings and orients new staff, cross-trains for position in assigned or other areas - Assists in department quality improvement. Independently maintains an organized schedule, solves schedule conflicts through peer collaboration and informs supervisor when adequate patient coverage in not available - Completes 2 hours (or specific DNV requirement) specific continuing education, including but not limited to, attendance in continuing education courses, grand rounds, departmental competencies. Department Operations - Maintains a clean, safe and orderly environment for the patients, family and staff. Includes, but is not limited to: maintaining supplies, equipment and forms, notifying appropriate personnel when cleaning or repair of equipment is needed, following infection control policies - Ensures scheduler/manager has ongoing, current availability for scheduling - Responds in a timely manner to scheduling requests - Meets or exceeds departmental efficiency standards

- Pickup used equipment from OHSU clinics, patient care areas, and other locations as designated. - Use knowledge of sterilization and infection control principles to properly decontaminate instrumentation and equipment. - Appropriately operate equipment including, but not limited to, cart washers, decontaminators, computers, ultrasonic, scanners, telephones, and photocopiers. - Performs routine instrument and equipment quality checks. - Dispense equipment & instrumentation, Restocking of Carts, Case Cart - Picking, assists with Operating Room Turnover, put away (instruments, supplies, and equipment). Maintains Patient & Customer Focus. - Assists with in servicing and orientation of staff, both new and those in assignment rotation. - Maintain records, reports, and patient charges according to established procedures. - Maintain a clean and neat work area.