Patient Care Coordination: - Appointment Scheduling: Schedule new and return patient appointments, including for residents and faculty, ancillaries and procedures.  Create a medical record, if needed.  Arrange interpreters, stretchers and wheelchairs when necessary, and accommodate other special needs whenever possible.  Scheduling may occur face-to-face or over the telephone. - Information Gathering:  Gathers and/or verifies patient demographics, insurance and financial information;...

- Outpatient Clinic: Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit.  This position will also check in / out established patients, make return appointments, answer incoming calls, provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry. Obtain prior medical records and studies when appropriate. Enter all information accurately into OHSU databases or into the medical record when necessary. Answer all basic appointment questions. Determine and collect...

Key Responsibilities & Performance Standards - Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit.  This position will also check in / out established patients, make return appointments, answer incoming calls, provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry. Obtain prior medical records and studies when appropriate. Enter all...

Customer Service: - Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and...

Provides a Safe Therapeutic Environment - Ensures the safety and welfare of patients/clients, family/caregivers and fellow employees. - Utilizes proper posture and sound body mechanics and principles for safe patient handling. - Maintains general good physical and mental health and self-care in order not to jeopardize the health and safety of self and others in the workplace. - Maintains a...

Key Responsibilities & Performance Standards - Customer Service. Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application...