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Triage phone calls, dispensing appropriately, including facilitation of prescription refills, consults, walk-ins and emergencies. Customer Service. Provide high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, excellent customer service skills. Schedule new and return patient appointments, including residents and faculty, ancillaries and surgeries; prepare patient appointment list. Greet patients and...
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- CUSTOMER SERVICE/ENROLLEMENT & AUTHORIZATION: Provide high quality customer service to both external customers (patient, referring providers and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, primarily as a phone operator and scheduler, facilitate with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
- Gather and/or verify patient information including...
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- CUSTOMER SERVICE/ENROLLEMENT & AUTHORIZATION: Provide high quality customer service to both external customers (patient, referring providers and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, primarily as a phone operator and scheduler, facilitate with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
- Gather and/or verify patient information including demographics, insurance coverage and financial...
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Provides a Safe Therapeutic Environment
- Ensures the safety and welfare of patients/clients, family/caregivers and fellow employees.
- Utilizes proper posture and sound body mechanics and principles for safe patient handling.
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The Patient Access Services (PAS) Specialist serves as a primary point of contact for patients, families, and referring providers, both in person and by phone, at the Avel Gordly Center for Healing. This fully in-person position operates Monday through Friday, 9:00 a.m. to 5:30 p.m., and requires a strong commitment to cultural awareness, demonstrated through respectful and effective interactions with patients, coworkers, and staff. Consistent, reliable attendance and punctuality are essential to ensure appropriate front-line coverage and continuity of patient care operations.
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The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students,faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, balancing cash drawer, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff.
The...
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Arranged Care & Point of Service Operations
- Greets patients and confirms that an appointment has been kept.
- Inspects insurance card(s) and/or authorization notices when necessary..
- Identifies and collects deductible, payments, co-payments, and deposits on services, provides receipts and completes necessary accounting procedures.
- Verifies and updates the common data set...
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Checks patients in by:
- Greeting patient and family/visitors.
- Verifying demographic information.
- Verifying insurance and guarantor information.
- Verifying that EPIC and EPIC patient information match.
- Verifies and assists with forms that need to be completed ; financial and medical
- Screening patients (bed bugs)
- Checking-in using EPIC
- Notifies/Asks if patient can be seen if they are late for their appointment
- Asking for and collecting money (co-payments, pre-payments, patient payments on account) Balances money.
- Handing out forms that need to be completed (health history form, release of information, etc)
- Keeps patients informed on delays (reactive and...