- Customer Service:  Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. -

Schedule new and return patient appointments and surgical or special procedure testing when appropriate.  Gather all necessary demographics and registration information.  Accommodate other special needs whenever possible.  Mail information packets.    Greet all customers (face to face or by phone) and serve as a receptionist for the practice. Provide high quality service to customers (patients, referring providers, and insurance carriers) that meets or exceeds the service standards of the health care industry.  This duty includes prompt and...

Arranged Care. - Schedules new patient appointments online and manually if necessary. Creates a medical record if needed. Arrange equipment and interpreters when necessary and accommodate other special needs whenever possible. Mails information when needed. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments.  - Enrollment & Authorization. Gathers and/or verifies patient information including demographics, insurance...