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- Customer Service. Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
- Enrollment & Authorization. Gathers and/or verifies patient information including...
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- Outpatient Clinic: Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit. This position will also check in / out established patients, make return appointments, answer incoming calls, provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry. Obtain prior medical records and studies when appropriate. Enter all information accurately into OHSU databases or into the medical record when necessary. Answer all basic appointment questions. Determine and collect co-payments/cash handling....
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- Customer Service - Provide high-quality customer service to both external customers (patients, referring providers, insurance carriers) and internal customers (OHSU health care providers, staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, standard complaint processing, flexible coverage of internal and external service needs, and the continuous application of process improvement methods and skills. Document accurately telephone calls with patients.
- Schedule patient appointments – The PAS works at the...
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Triage phone calls, dispensing appropriately, including facilitation of prescription refills, consults, walk-ins and emergencies. Customer Service. Provide high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, excellent customer service skills. Schedule new and return patient appointments, including residents and faculty, ancillaries and surgeries; prepare patient appointment list. Greet patients and...
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Arranged Care & Point of Service Operations
- Greets patients and confirms that an appointment has been kept.
- Inspects insurance card(s) and/or authorization notices when necessary.
- Identifies and collects deductible, payments, co-payments, and deposits on services, provides receipts and completes necessary accounting procedures.
- Verifies and updates the common data set on-line.
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Schedules clinic appointments and ancillary procedures; makes appointment reminder calls; Requests, receives and prepares previous medical history, scans and lab results for new patients. Arranges ancillary appointments and interpreters when necessary and accommodates other special needs whenever possible. Provides personal reminders by telephone to patients about upcoming appointments. Arranges associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Directs patients
to appropriate providers for other health care issues. Contacts primary care...
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Schedules clinic appointments and ancillary procedures; makes appointment reminder calls; Requests, receives and prepares previous medical history, scans and lab results for new patients. Arranges ancillary appointments and interpreters when necessary and accommodates other special needs whenever possible. Provides personal reminders by telephone to patients about upcoming appointments. Arranges associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Directs patients
to appropriate providers for other health care issues. Contacts primary care...
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The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students,faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, balancing cash drawer, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff.
The...