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- Customer Service - Provide high quality customer service to both external customers (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU health care providers, staff) that exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management, familiarity with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
- Arranged Care – Obtains prior medical records and imaging studies if appropriate. Answer multi-line telephone, aid with...
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- Customer Service - Provide high quality customer service to both external customers (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU health care providers, staff) that exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management, familiarity with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
- Arranged Care – Obtains prior medical records and imaging studies if appropriate. Answer multi-line telephone, aid with...
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The Patient Access Services (PAS) Specialist serves as a primary point of contact for patients, families, and referring providers, both in person and by phone, at the Avel Gordly Center for Healing. This fully in-person position operates Monday through Friday, 8:00 a.m. to 4:30 p.m., and requires a strong commitment to cultural awareness, demonstrated through respectful and effective interactions with patients, coworkers, and staff. Consistent, reliable attendance and punctuality are essential to ensure appropriate front-line coverage and continuity of patient care operations.
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- Customer Service. Delivers high‑quality service to external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff), consistently meeting or exceeding industry service standards. Responsibilities include prompt and professional communication, strong face‑to‑face service skills, effective crisis management, proficient use of available information technology, adherence to standard complaint‑resolution processes, flexible support for internal operational needs, and the ongoing application of process‑improvement methods and skills.
- Training and Competency....
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The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students,faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, balancing cash drawer, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff.
The...