Direct Patient Services and Documentation - Provide primary care behavioral health interventions including proactive patient identification (scrubbing), brief interventions via same-day Warm Hand Offs, scheduled patient follow-ups, consultation to all care team members, assessments, and crisis intervention. - Participate in behavioral health case management as part of multi-disciplinary team to address complex patient needs appropriately. This includes both short- and long-term involvement and a high level of coordination with internal and community-based resources. - Maintains a professional presence for the clinic and actively engages with teams and stakeholders. - Documents services appropriately in EHR in accordance with existing workflows to ensure continuity of care. - Maintains technology fluency in support of in-clinic and telehealth. - Maintains accessibility via department standard means (phone, pager, email, etc) - Maintains appropriate professional boundaries as a part of the primary care team.  Teaching - Provide effective teaching to all clinic learners including medical residents and care team members regarding behavioral health issues, evidence-based interventions, primary care integration, and patient engagement/communication strategies.  Quality and Leadership - Active engagement in development, implementation, and maintenance of related clinic quality metrics, as needed. - Providing behavioral health participation in clinic-wide committees and workgroups. 

Telemetry Monitoring: - Constantly observes rhythms in the central telemetry monitoring system - Provides documentation per OHSU telemetry monitoring standards - Documents rhythm strips at start of every shift & PRN changes in rhythms - Directly communicates any rhythm changes to assigned RN or unit charge nurse - Cleans and stores telemetry monitoring equipment in accordance with OHSU policies - Accurately maintains patient information in Philips system - Notifies appropriate personnel of any telemetry equipment needs or maintenance issues - Completes required annual telemetry competency - Fulfills responsibility to the organization through performance that promotes Service Excellence - Performs within current applicable policies including standards of the Patient Care Services Division - Adheres to all aspects of the OHSU Code of Conduct Reception Responsibilities: - Promotes and portrays a professional image and maintains positive guest relations when interacting, greeting, and providing information to staff, patients, family members, visitors, physicians and the general public - Promotes the OHSU service excellence model - Reports customer service concerns to the nurse manager, charge nurse, or NPEC - Initiates and processes phone calls, fax’s, pages and take messages as requested - Participates in documentation, collection, and collating of data for quality improvement - Identify and facilitate ideas for improving efficiency of unit operations - Maintains the telemetry monitoring area in a clean and orderly fashion, assuring appropriate supplies are readily available Support for Unit Operations: - Acts in a supportive capacity for declared emergency procedures - Directly communicates with charge or assigned nurse of new orders, stat orders - Acts as adjunct support hospital unit coordinator (HUC) - Performs other duties as assigned

- Conducts psychosocial evaluations of patients/families and significant others including, but not limited to the following: adjustment to medical or health condition; care coordination; mental health status; adjustment/compliance to treatment process; substance usage; child and elder abuse/neglect assessments; domestic violence issues; cognitive status (including potential guardian issues); and patient/family resources. - Provides crisis intervention and supportive short term counseling to patients/families and significant others as necessary to meet immediate psycho-social needs including, but not limited to: Trauma/Emergency Department/ On Call/ Family Notification, CODE Response (family intervention); unanticipated change in health conditions/suicidal ideation; teenage pregnancy; single parent pregnancy/parenthood, domestic violence, child and elder abuse/neglect. - Provides grief/loss counseling and education regarding: fetal demise; actual/pending death of patient//family member; complicated pregnancies; postpartum depression; chronic/acute stress associated with life circumstances; divorce/separation; loss of independence associated with illness or disability. - Provides brief psychotherapy including: individual short term psychotherapy; group work including information/support groups, family support, patient therapy); regarding but not limited to issues of adoption, abortion , domestic violence, family of origin, sexual/gender, substance abuse, parenting, relationship adjustment to disabilities and chronic or acute illness. - Provides patient advocacy and associated services to patient/family and other involved agencies/parties regarding decision-making; advance directives; ethics consultations; court holds; guardianship/conservatorship; citizenship cases; and social cultural factors. - Assess patient/family support needs regarding: transportation, housing, clothing and educational/patient vocational rehabilitation and training materials and refer to appropriate resources. - Maintains accurate and timely documentation of patient care activities an efficent manner per departmental policies. - Participates in Department of Care Management and assigned service meetings, in services and conferences, as indicated including Complex Patient Interdisciplinary Rounds. - Provides support to patient care staff following traumatic events through individual or group consultation. - Reviews literature on pertinent patient care/Social Work service issues and conducts in services regarding psycho social patient care issues and Social Work services. - Meets in regularly scheduled supervisory sessions. - Participates in patient rounds as appropriate. Complete all OHSU/DNV mandatory education requirements and activities within established time lines. - Yearly competencies as identified by department.

- Conducts psychosocial evaluations of patients/families and significant others including, but not limited to the following: adjustment to medical or health condition; care coordination; mental health status; adjustment/compliance to treatment process; substance usage; child and elder abuse/neglect assessments; domestic violence issues; cognitive status (including potential guardian issues); and patient/family resources. - Provides crisis intervention and supportive short term counseling to patients/families and significant others as necessary to meet immediate psycho-social needs including, but not limited to: Trauma/Emergency Department/ On Call/ Family Notification, CODE Response (family intervention); unanticipated change in health conditions/suicidal ideation; teenage pregnancy; single parent pregnancy/parenthood, domestic violence, child and elder abuse/neglect. - Provides grief/loss counseling and education regarding: fetal demise; actual/pending death of patient//family member; complicated pregnancies; postpartum depression; chronic/acute stress associated with life circumstances; divorce/separation; loss of independence associated with illness or disability. - Provides brief psychotherapy including: individual short term psychotherapy; group work including information/support groups, family support, patient therapy); regarding but not limited to issues of adoption, abortion , domestic violence, family of origin, sexual/gender, substance abuse, parenting, relationship adjustment to disabilities and chronic or acute illness. - Provides patient advocacy and associated services to patient/family and other involved agencies/parties regarding decision-making; advance directives; ethics consultations; court holds; guardianship/conservatorship; citizenship cases; and social cultural factors. - Assess patient/family support needs regarding: transportation, housing, clothing and educational/patient vocational rehabilitation and training materials and refer to appropriate resources. - Maintains accurate and timely documentation of patient care activities an efficent manner per departmental policies. - Participates in Department of Care Management and assigned service meetings, in services and conferences, as indicated including Complex Patient Interdisciplinary Rounds. - Provides support to patient care staff following traumatic events through individual or group consultation. - Reviews literature on pertinent patient care/Social Work service issues and conducts in services regarding psycho social patient care issues and Social Work services. - Meets in regularly scheduled supervisory sessions. - Participates in patient rounds as appropriate. Complete all OHSU/DNV mandatory education requirements and activities within established time lines. - Yearly competencies as identified by department.

The CEDAR Clinical Research Coordinator works with a team to manage and conduct early detection clinical trials in a diverse population. This includes working closely with a team of research coordinators to identify and enroll qualified healthy individuals for cancer screening trials, conduct research visits to collect biological speceimens, and return cancer detection results to participants; while ensuring protocol is conducted in accordance with applicable NCI and FDA guidelines.  The study coordinator will also assist in developing recruitment plans and assist in outreach events in the community to reach a diverse population for recruitment, and support subsites in Oregon to expand our reach of clinical trials.     Duties Include but are not limited to: Participant Coordination - Participate in recruitment activities to include community outreach and flyer distribution, includes some weekend and evening events. - Contact and enroll subjects by reviewing patient data to determine appropriate eligibility and scheduling eligible participants. - Conduct study visits in adherence with protocol parameters and appropriate training, to include consenting, taking a medical history, and the procurement and processing human biological specimens. Obtain and submit imaging studies, pathology samples as required by sponsor to appropriate reviewers as required by protocol. Review and report adverse events or unanticipated Problems to IRB/study sponsor. - Perform other procedures as required by protocol, to include annual follow up, chart review/abstractions, return test results, and assistance with scheduling diagnostic procedures. All procedures and process require data entry into appropriate systems. Maintain and update subject data for study analysis. Assist investigators with any special requests for data retrieval and/or evaluation and analysis of clinical data for ongoing research studies. Clinical Trial coordination - Work with regulatory management team and colleagues to adhere to regulations at OHSU for good clinical practices of clinical trials. - Be knowledgeable about clinical research protocols and protocol requirements. - Distribute clinical research related information to appropriate research team / affiliated institutional personnel as applicable. Notify research team and those individuals directly involved in in pertinent areas of clinical research of protocol amendments, revisions, activations, closures and announcements.

The Practice Manager participates in construction, tracking, and implementation of the annual budget and strategic plan. The Practice Manager supervises Back and Front Office Supervisors, RN’s and Behavorial Health staff along with all front and back-office staff directly or indirectly in a manner consistent with the philosophy and leadership of OHSU, Family Medicine and the Scappoose Health Center. The Practice Manager is on Call 24/7 for potential clinic and safety issues needing prompt attention. The Clinic is open 8-8 M-F and Saturdays 9AM-1PM.  Budget responsibility: 48 FTE, $8 million expenses, annual visits 35,000 for 12,500 patients.   1. Clinical Practice Management: - Develops, maintains, and implements practice policies and procedures. A key leader of transformative changes to the care delivery model as it is adapted to the rapidly changing health care environment.  Provides leadership on development and implementation of standards of practice. - Leads and participates on committees. Ensures practice compliance with regulatory requirements. - Oversees inventory of all supplies and equipment. - Serves as liaison in coordination of support services for practice operations. - Leads and/or assists with implementation of grants and projects. - Demonstrates knowledge of standards developed by organizations monitoring patient care including, but not limited to DNV and CLIA. In conjunction with clinical staff, coordinates patient flow. - Monitors patient outcomes, especially patient experience, as well as quality metrics in general. Actively shares results with staff and develops appropriate action plans for improvement. Ensures that patient education materials are available and current. - Assists in planning and scheduling patient education classes and related services. - Oversees patient complaints and monitors customer service delivery. Makes periodic reports to the Patient Advisory Committee regarding the patterns of complaints and our responses to them. 2. Personnel Management: - Assumes responsibility for coordination of all clinical activities for faculty clinicians and residents, in conjunction with the Medical Director. Works with Medical Director regarding faculty and resident issues.    - Directs the work and supervises the Front and Back Office Supervisors. Indirectly supervises front and back-office staff, RN’s and Behavioral Health staff. - Monitors direct patient care to ensure appropriate use of all front and back-office staff. Monitors staff adherence to policies/procedures and to maintenance of standards of care. Plans, assigns and approves work. - Ensures assigned staff adequately meet workload requirements. Hires, evaluates, counsels and dismisses personnel. Responds to AFSCME grievances. Conducts staff meetings. Recommends salary adjustments. - Identifies training and development needs of staff and coordinates in-services to meet staff needs. Orients new staff and coordinates training. - Monitors staff time and attendance. 3. Administrative Functions:        An active key member of the Leadership Team: - Leads in setting and achieving goals and objectives for the practice and provide direction and guidance for other clinic managers and supervisors. - Demonstrates knowledge of capital purchases, payroll and billing processes. Keeps abreast of all expenditures, revenues, workloads and general clinic performance in terms of costs, quality, and patient satisfaction.  Assists with grant budgets, required cost reports, annual audit, and strategic plan. - Works with DFM CFO to create and meet budget expectations. - Assists with QI planning and implementation, particularly with Lean projects. - Leads and assists with development of new programs; implement security protocols and Patient Experience interventions - In conjunction with DFM CFO, Works with UMG billing entity to assure correct submission and receipt of payments from insurance providers and to assure optimization of revenue. - Fully promotes and complies with the Code of Conduct; OHSU Health Care System and departmental policies and procedures. Develops or modifies policies and procedures as needed and participates in ongoing continuing education focused on improving professional and practice management skills.   4. Leads patient Centered Primary Care Home (PCPCH) and other primary care medical home projects.  - Incorporate new payment models included in PCPCH. - Develop performance targets (non-visit based) that reflect the values of PCMH and are reinforced by incentives derived from new payment models. 5. Key Deliverables of the role:  - Focus on growing visit volume while maintaining balanced budget. Patient experience scores, clinical compliance, high functioning staff, efficient patient flow/clinical operations - Participates in oversight of grant proposals, quality assurance and data reporting to ensure benchmarks and deadlines are met 6. Develop:  - Local marketing/promotional programs that enhance clinic visibility in the community

This is a post-doctoral training program during which the trainee prepares to further their research career by gaining deeper understanding of the neuroscience of aging, including not only age-related neurodegenerative diseases, but also the clinical manifestations and basic neuroscience of so-called “normal aging.” It provides instruction in molecular, cellular, systems, and behavioral approaches to research on age-related changes of the nervous system, as well as experience with the clinical manifestations of aging and age-related neurodegenerative diseases.   The trainee will work closely with a primary mentor and appropriate research groups at OHSU while in the program. In addition, they will investigate the different aspects of neuroaging research through regular coursework, seminars, journal clubs, and cross-disciplinary laboratory and clinical research rotations as appropriate with faculty from across the OHSU campus. The trainee will be expected to plan and execute a research project under the supervision of the mentor and relevant faculty.

-  Clincal Trials Management  - Management of pregnant women’s health clinical research trials at OHSU and other affiliated hospitals including maintenance and submission of patient data, evaluation of protocol activities, maintenance and preparation for quality assurance audits and management of investigational drugs. - Also includes all data management on assigned studies. - Patient Contact - Responsible for patient interactions as outlined in protocol and as delegated by supervisor. - Preform participant interviews and physical measurements, including but not limited to blood pressure, heart and respiratory rates, and specimen collection(s) and processing.  - Regulatory Compliance and Administrative - eIRB and eCRIS submissions. - Assistance with clinicaltrials.gov for OBGYN department. - Data Management and Abstraction - Data entry - Maintenance and submission of patient data and preparation for quality assurance audits and monitoring. - Data abstraction for MFM databases and all assigned studies. - Data management on assigned studies including REDCap. - Outreach - Assist in maintaining social networking sites, submitting blog and newsletter content, and other marketing or advertising outreach efforts as assigned and supervised by unit manager. 

The Laboratory Assistant supports the Knight Diagnostic Laboratory by performing duties such as printing labels/slides, scanning H&Es, performing WBCs, quantitating DNA/RNA, cleaning instruments, managing inventory, and other duties to assure the laboratory's smooth day-to-day operation.   Duties Include but are not limited to: - Assisting Histopathology Shared Resources in clinical workflows including but not limited to: Printing labels and slides for new cases and stained slides and label accurately. Scanning H&E and IHC slides, checking blocks and slides for accuracy to confirm each block and case match. Setting up the bench station for the tech including turning on autostainer, remove lids and fill water bath. Coverslip stained slides. Contacting EHS for waste pickup. Moving samples and supplies between HSR and KDL. - Performs leukocyte cell counts using Sysmex 300, including daily QC using commercial standards and complete documentation of target values.  Assesses DNA/RNA sample quantity and quality as appropriate using Qubit/Qubit Flex and performs QC.  Create normalized DNA aliquots and manage long-term sample storage. - Maintain inventory of reagents and supplies for the laboratory.  Make and aliquot reagents used in the laboratory per protocol.  - Monitor temperatures for incubators, refrigerators, and freezers.  Monitor eye wash stations and diH2O purity. - Retrieve specimens and/or charts as needed by technologists and director.  Assist technologists and directors with miscellaneous tasks as requested.  Follows established safety procedures in all areas of the lab.

OR surgery scheduling/care coordination for SOR, CHH, DCH - Receive surgery requests (Consult to OR) via Epic work queues - Schedule pre-op/post-op, Pre-Medicine Clinic and pre-surgery COVID test appointments - Communicate surgery logistics to patients via phone/MyChart - Submit surgery case to OR scheduling department via Epic - Monitor SOR, CHH and DCH grids to maintain accurate, up-to-date Outlook calendars for each department - Notify external vendors and OR schedulers to ensure that all necessary equipment is availability - Coordinate with OHSU co-surgeons and their practice surgery schedulers and other internal and external care providers/departments as needed for medical clearance prior to surgery and postoperative care following surgery - Communicate and coordinate with CWH/OHSU social workers, caregivers, residential facility staff etc. to arrange for medical transportation to surgery and related appointments and ensure appropriate lodging/RPV accommodations have been made - Ensure that the appropriate medical orders are in place for surgery-related care (imaging, lab work, referrals, etc.) - Ensure that all medical records are in place as requested by surgeon and obtain medical records, as needed - Document all information and/or any surgery-specific changes/updates in Consult to OR referral notes - Educate and communicate with patient and clinic staff regarding current CWH and OHSU policies related to surgery - Manage, release, and transfer OR blocks and add-on requests via iQueue and Epic - Apply problem solving and negotiating skills in resolving provider and patient concerns and other surgery related problems. Managed care for surgical cases: - Complete insurance benefit checks for each surgery case - Maintain working knowledge of diagnostic and procedural coding appropriate for the service area to provide accurate CPT and ICD-10 codes for benefit checks and prior authorization requests - Maintain working knowledge of Oregon Health Authority Prioritized List and Medicare Inpatient Only List - Obtain prior authorizations, as needed, by providing relevant clinical documentation and communicating with insurance companies for any follow-up information and status updates - Communicate all necessary insurance and/or payment information to patients prior to moderate sedation, self-pay and/or flat-fee cases, and any other surgery cases, as needed - Communicate with referring providers, primary care providers and/or co-surgeons, as needed, for insurance authorization purposes - Investigate and process appeal requests for insurance prior authorization denials, coordinate peer-to-peer phone calls, obtain surgeon letters of medical necessity, additional medical records as requested by insurance companies and educate patients and surgeons on appeals process - Submit cost estimate requests to Patient Estimates Department, upon request - Enroll patients in RH program, as needed -Investigate surgery claim denials from No-Auth Work Queue and process claim appeals, as needed - Initiate OHSU Financial Assistance exception requests on patient’s behalf, as needed - Educate patients, clinic staff and surgeons regarding insurance coverage, payment information, prior authorization and appeals processes Moderate sedation case scheduling and managed care: - Receive moderate sedation case requests (Consult to OR) via Epic work queues - Communicate with CWH care coordinators to ensure that patients are scheduled appropriately - Manage/update Moderate Sedation Outlook calendar with scheduling changes - Complete benefit checks and obtain prior authorizations, as needed - Provide cost estimate statements and/or payment information to patients upon request L&D scheduling and managed care - Receive surgery requests (Consult to OR) via Epic work queues - Schedule elective induction of labor, cesarean sections, cesarean-hysterectomy, cerclage placements, cephalic versions in L&D - Complete benefit checks and obtain prior authorizations, as needed - Monitor L&D and SOR grids to maintain accurate, up-to-date Outlook calendars - Schedule stress tests Fetal department surgery scheduling and managed care: - Receive surgery requests (Consult to OR) via Epic work queues - Monitor L&D and SOR grids to maintain accurate, up-to-date Outlook calendars - Complete benefit checks and obtain prior authorizations for fetal echo appointments, genetic testing and other fetal related appointments, as needed - Investigate and process denial for fetal office visits.

This position exists within the School of Medicine at OHSU in the Department of Neurology Financial Support Unit.  The purpose of this position is to support the administrative functions of the BENFRA Botanical Dietary Supplements Research Center and a clinical trial funded by the Alzheimers Association.  The administrative coordinator will follow business office policies and procedures and will provide guidance to faculty in this program.  The administrative coordinator will set up, attend and take notes at regular committee meetings, assist with updates to the BENFRA website and cloud database and assist with financial reporting, ordering of supplies and spending for both grants.  The adminitrative coordinator will also assist with clinical trial data entry and participant recruitment and scheduling activities.

Enrollment Process: - Utilize Health Information Systems to analyze and investigate practitioner information, and distribute provider credentialing and enrollment packets in coordination with HMC Medical Affairs Program, meeting established policies and procedures. Prepare and distribute practitioner and facility data, complying with the requirements outlined by state government, federal government, and commercial carriers. Perform data entry of sensitive provider information in federal and state provider enrollment systems. - This process requires knowledge of legal, federal, state, and HMC/OHSU requirements; the National Plan and Provider Enumeration System (NPPES); the Medicaid Management Information System (MMIS); licensing boards; MSOW; the Oregon Practitioner Credentialing Application (OPCA); the Provider Enrollment Chain and Ownership System (PECOS); the CMS Identity and Access Management System; and, Washington’s ProviderOne. Collaborate with HMC designated Medical Affairs Program and HMC departments to achieve accurate credentialing, timely enrollment, and compliant billing status. - Troubleshoot problem claims in EPIC work queues. Maintain positive relations with insurance carriers to assist with timely reimbursement, problem solving, and plan participation. Perform timely annual enrollment and termination of residents and fellows. File Maintenance: - Collect and maintain appropriate provider documentation and licensure, perform manual enrollment processes, and facilitate practitioner payer re-credentialing and revalidations. Update and maintain practitioner and facility database as a central resource for HMC, and OHSU Health Plan, including department and billing personnel. Document, maintain and understand regulatory requirements for governmental and commercial payers.  Audits and Special Projects - Develop and update necessary workflows and documentation relevant to provider enrollment to improve effectiveness of department operations. Provide ad hoc reporting based on need or request. Participate in special claims correction projects related to enrollment. Promote and implement LEAN processes. Perform other duties as assigned.

Customer Service: - Provide high quality customer service to both external customers (patients, referring providers, insurance carriers) and internal customers (OHSU health care providers, staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, standard complaint processing, flexible coverage of internal and external service needs, and the continuous application of process improvement methods and skills. Document accurately telephone calls from patients regarding requests for medication refills, complaints, general information inquiries, and urgent health care concerns.  Check patients in: - When the patient arrives for their appointment, the PAS greets the patients and confirm that an appointment has been kept. They will inspect insurance cards and/or authorization notices. Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures. Explain and satisfy any necessary patient signature requirements, verifies the demographics, Insurance, and appointment time. The PAS will also have the patient sign needed paperwork, and check the patient into the Epic Cadence system. The PAS may need to talk with the patient about Research Studies happening in the CWH, among other general information the patient may need. The PAS is also communicating with the Clinical Staff so they can communicate if Providers are running late, or need something additional from the patient. Schedule patient appointments: - The PAS also work in the Call Center within the CWH. In the Call Center, the PAS answers the incoming phone calls. They are scheduling appointments, sending in-basket and Telephone encounters to Nurse and Providers via the Epic system. They also will arrange patient transportation through OHSU's internal transportation systems when necessary and accommodate other special needs whenever possible (Language interpreters, Hearing impaired Interpreters, etc.). The PAS are also involved in obtaining prior medical records and images if appropriate. If needed, they follow-up and track requests for outside records.

Customer Service: - Provides high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds OHSU’s performance expectations. This duty includes prompt and professional communication efforts, face-to-face customer service skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Telecommunications: - Answers telephone and triages calls to determine urgency; leaves messages for appropriate care team members, and follows-up on telephone inquiries; directs callers to other faculty, staff or departments when appropriate. Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees. Faxes: - Receives reviews and distributes all facsimile communication. Ensures that urgent requests or faxes with reply deadlines are brought to the immediate attention of the faculty or staff member to whom the fax was sent. Arranged Care, Enrollment & Authorization: - Schedules new patient consults and follow up appointments; obtains prior medical records and studies if appropriate; gathers and/or verifies patient information including demographics, insurance coverage, and financial status; confirms patient eligibility for health care coverage and clarifies any managed care arrangements; obtains authorizations for clinical care, procedures, and laboratory studies; enters all information accurately into OHSU databases or into the medical record when necessary; follows up on pending authorizations until they are obtained; mails information packets; reminds patients when follow up appointments are due; obtains and prepares OHSU medical records before scheduled appointments. Integrated Care: - Arranges and orders associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contacts primary care physicians or their designees to obtain authorizations for urgent care. Schedules return appointments on line, and manually if necessary; initiates authorization requests for subsequent care. Point of Service Operations: - Greets patients, confirms appointment is kept and accurately checking patients in, verifying demographics and referring providers, alerting back office staff of patient arrivals, collecting copays and deposits provides receipts and ensuring that patients complete all necessary paperwork. Also responsible for checking patients out, scheduling and rescheduling follow up appointments, connecting patients with other departments for diagnostic studies, setting recall plans for follow up and ensuring that all patients have been fully checked out by the end of the day.

- Provides high quality customer service to both external customers (patients and families, referring providers and insurance carriers) and internal customers (OHSU and DCH providers, staff and employees) that meets or exceeds the service standards of the health care industry and OHSU/DCH. This duty includes prompt and professional communication efforts, exemplary phone etiquette, flexible coverage of internal service needs and a continuous, seamless, follow through. - Gathers and verifies patient information including demographics, insurance coverage, Primary Care Provider (PCP), guarantor demographics and status, and financial status. - Schedules in person return patient appointments in EPIC Cadence accurately, thoroughly and with strong customer service skills - Calling out on patients to schedule folllow-up appointments - Answering Pediatric Neurology phone calls and scheduling appointments or triaging calls to the appropriate group or person. - Maintain Specialty department fax machines and provide support with referral work queues, scheduling reports, and sending out applicable letters to patients and facilities. - Working Epic in-basket messages

Film and CD digitization and export - Determines appropriateness of importing both internal and external data/images into PACS per departmental policies. Coordinates timely retrieval and delivery of internal and external images. Serves as point of contact for Iron Mountain storage facility. Ensures foreign films are tracked into the RIS and returned to their source. Operates film digitizer/scanner, CD burning stations, and film printer. Investigates/troubleshoots digitizing, display and printing issues and escalates to supervisor/manager if needed. Coordinates the release of legal image requests related to subpoenas and workers comp claims. Customer Service - Serves as the first point of contact for all internal and external customers at the Image Library counter, and via telephone, fax and e- mail, using established policies and procedures. Provides excellent customer service in all circumstances. Answers inquiries and processes requests timely and accurately. Data processing - Receives and sends patient images via secure links to other locations and outside facility networks as per department policies and procedures. Fixes studies to maintain database consistency and proper patient identification. Reconciles patient identification. Tracks and organizes films within the Image Library, distributes and picks up films or discs to/from reading rooms and hospital locations. Coordinates with researchers to remove PHI from research exams and provide appropriate naming of anonymized data. Office Tasks - Coordinates and participates in the documentation of various files, databases, logs and records using Word, Excel, or Access, to ensure accuracy and completeness of information, as well as prioritization of phone, e-mail and in-person requests for timely processing and delivery. Handles mail-ins and mail-outs. Minor troubleshooting - Independently investigates and resolves issues such as missing films/images, incomplete or incorrect information, or failed operations related to digitization, image transfers, CD burnings, de- identification or film printing. Promptly refers unsolved problems to supervisor or manager.

The ONPRC integrated pathology core (IPC) provides high-quality, state-of-the-art conventional and advanced histology, microscopy, and image analysis services and expertise to investigators and pathologists at the institutional, regional, and national level in support of research using NHP models in studies relevant to human health and disease. The IPC provides an integrated and comprehensive environment and infrastructure, working with investigators to meet their research pathology needs at all stages from project design through support of manuscript preparation. The IPC serves diverse research programs in neuroscience, reproductive and developmental biology, metabolic health and disease, and immunology and infectious disease in NHP models principally in support of NIH-funded studies, as well as the histology needs for diagnostic support of the ONPRC NHP colony. The IPC Histopathology section services include both standard and advanced sample preparation, embedding, sectioning, staining, and immunohistochemistry (IHC), as well as more state-of-the-art techniques such as RNA/DNA/BaseScope and multiplex IHC/ISH.   The IPC Histopathology section Manager provides general and specific oversight and management of the histopathology section of the IPC, which currently consists of the section manager, 3 histotechnologists and a research assistant 2 who all report to the section manager. The section manager reports to the interim IPC director, Dr. Charles Roberts, and also coordinates IPC operations with Dr. Srinivasan, manager of the microscopy section. In addition to oversight of general operations, this position will: - Work in cooperation with Interim IPC Director Dr. Charles Roberts and Manager of IPC Microscopy section, Dr. Sathya Srinivasan, to coordinate overall IPC services, including integration of analysis and tracking software platforms that comprise the interface between the histology and imaging components of the IPC - Implement and maintain centralized software system for service requests consistent with arrangement used by OHSU shared resources - Provide critical expertise in the design, implementation, and evaluation of histotechnology approaches, including advanced immunohistochemistry, in situ hybridization, digital pathology, and image analysis, for various research projects - Implement and develop new assays and approaches to provide continued state-of-the-art resources to investigators - Hire, train, and supervise research assistant/associate, and certified histologist-level employees, including up to 4 or more direct reports - Ensure efficient and cost-effective delivery of services. Assists in the planning of program budget to direct service costs and staff allocation - Have superior oral and written communication skills - Contribute to summarizing IPC operations for annual RPPRs required by NIH and the IPC component of the P51 base grant renewal

- Supervises front office staff and provides daily guidance in problem solving. Monitors successful completion of competencies, makes recommendations for salary increases, approved and assigns PAS work/assignments. Works as back up for front office, phones, template coordinator and referral coordinator when there are out calls. Works in concert with Practice Manager to recruit, train, and counsel employees, develop work plans, participate in discipline up to and including dismissal. Participates in evaluations and setting long and short-term goals for all PAS staff. Enters and monitors staff schedules in Kronos timekeeping. Encourages a cohesive team approach to the day-to-day operations. Leads by example. Provides ongoing feedback to staff. - Monitors Clinical Operations: Investigates clinic scheduling errors, patient volume and flow, unkept appts and reschedules, clinicians' time utilization, recommending changes as needed. Recommends and implements operational changes as needed. - Personnel management: - - Creates and maintains the monthly, weekly, and daily staffing schedules taking into account clinician variance and employee vacation and sick time. - Ensures all staff are up to date with training. - Hires, disciplines, and terminates staff in concert with Practice Manager. - Completes employee evaluations (probationary and annual). - Responds to grievances. - Creates and updates job descriptions. - Promotes staff development. - Supervises Managed Care Coordinator (PAS Resource Specialist). Participates in setting goals and maintaining standards. Assists in maintaining and coordinating referral and authorization services. Makes sure that the FTE supports the number of referrals processed. - Provides high quality customer service to both external and internal customers to meet and/or exceed service standards. Serves as a role model for all clinical employees. Communicates with patients/familes, or other health care team members in a timely, cost efficient, and courteous manner.

    The PMC RN completes telephone screenings and patient assessments in preparation for their anesthesia event.  The RN investigates, evaluates and makes recommendations based on a thorough chart review.   The goal of the phone visit is to provide a comprehensive review the patient’s medications, allergies, medical/surgical history, previous labs/tests and identify current medical issues/concerns that may need further evaluation/optimization prior to proceeding with surgery. The RN is responsible for patient education, providing pre-op instructions which include day of surgery medication plan. After reviewing this data with the patient the RN then populates the Review of Systems in Epic.  This position requires an RN with effective professional communication skills and ability to collaborate with licensed providers including PMC staff, surgeons and anesthesiologists.     This position reports to the Nurse Manager of the PMC and supports the mission and standards of care of OHSU, PMC, and the Peri Op Division. The RN will be held accountable to the ANA standards of Nursing Practice. The Registered Nurse is expected to make sound decisions both independently and inter-dependently, the ability to integrate evidence-based practice into day to day care of the pre-operative patient is crucial to optimal outcomes. The RN utilizes education and training to develop, coordinated and supervise implementation of the nursing process. It is within the Registered Nurse’s Scope of Practice to assess potential or actual patient health problems and consult with LIP as necessary to address responsibilities, and to seek consultation when indicated. The RN is responsible to complete initial and yearly education requirements as indicated on an organizational as well as unit-specific level.    All employees are expected to communicate in a respectful, caring and non- judgmental manner and to honor the cultural differences of diverse patient and employee populations. Members of the OHSU healthcare team constantly share knowledge between disciplines. The RN has expertise in the application of the nursing process within the Pre-Operative Medicine Clinic setting, has the ability to manage stressful/unusual situations in a positive manner, and embraces the OHSU Core Competencies (Accountability, Collaboration, Communication, Diversity, Integrity, Respect, Service Orientation, Teamwork) into his/her practice.  The RN must practice within Oregon law and adhere to all proper standards and recommended practices.

A postdoctoral position is available to work with a collaborative, international group of scientists to understand early pancreatic cancer biology. We are looking for an engaged, dedicated, and curious scientist to develop primary human pancreatic organoid lines to investigate the onset of early oncogenic phenotypes and interrogate mechanisms of interaction with the tumor microenvironment. This work will be informed by spatial profiling of normal, pre-malignant, and cancer tissues. The ideal candidate will have expertise in cell culture, preferably with organoid and/or 3D culture systems, as well as in a range of molecular and cellular biology techniques. This position is funded by a recent award through the international alliance for cancer early detection (ACED) in the lab of Dr. Ellen Langer. Dr. Langer’s group works within the Cancer Early Detection Advanced Research center at the Knight Cancer institute.