Customer Service: - Provides high quality customer service to both external and internal that meets or exceeds the service standards of the health care industry. - Promptly greet all patients, visitors, and others in a warm, courteous and professional manner, face to face or over the phone. - Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment. - Provides flexible coverage to assist with internal service needs and the continuous...

Patient Registration/Interviews: - Gathers, adds, updates, and/or verifies detailed demographic information and completed/signed forms required for services. These functions are performed at stationary computer terminals, occasionally over the phone or at beside with paper forms and/or a tablet. Hand written documentation may only be utilized during computer downtime or device malfunction. - Completes Race, Ethnicity, Language, and Disability (REALD) questionnaire with patient face to face or over the phone and updates REALD Smart Form as...

Outpatient Clinic: - Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit. - Check in / out established patients and make return appointments. - Provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry. - Obtain prior medical records and studies when...

Surgery Scheduler: Maintains current information regarding surgery schedules for service site providers. Serves as liaison and information resource for physicians, nursing support staff, coworkers, IP Admitting Department, Surgery Office, and Periop Services. Collects from physician all information necessary to schedule a surgery (including ICD9 codes, equipment needs, etc.). Maintains surgery information to OR as soon as received. Starts insurance process and obtains authorizations. Facilitates care arrangements by scheduling preops, PAT clinic, ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving provider and patient concerns and other...

Customer Service: Provide highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills.   New Visit Coordination: Receive incoming internal and...

Operations Management - Collaborates with inpatient, ancillary, and other outpatient clinical leadership in developing patient workflows and continuums that facilitate patient safety and optimize clinical outcomes. - Anticipates operational and functional requirements to enable program development and expansion. - Manages the day-to-day operations of the physician clinical practices. This includes developing business and clinical flows that...

Managed Care & Billing:   Obtains all authorizations, including retroactive authorizations, contacting primary care physicians or their designees to obtain authorizations for care as required. The authorization process includes, but is not limited to, putting the referrals information on-line, tracking the number of visits used per authorization, following up on referrals for return appointments and other miscellaneous tasks.   

Customer Service: Provide highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.  This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills.   Enrollment & Authorization: Check inbasket messages...

Customer Service: Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills.   Managed Care Coordination: Maintains current information on...

Call Processing: - Responsible for connecting the patient with the appropriate individual to progress their care in the clinic; Transfers calls to schedulers as needed, creates telephone encounters, contacts nursing coordinators, and pages providers and staff as needed per circumstance; Scheduling and managing of patient access to Oncology services at CHH2. Create telephone calls from patients in Epic which will include accurate documentation of requests for medication refills, complaints, general informatin inquiries and urgent health care concerns; Triage calls to...

- Manages referral work queues and processes. Is responsible for verifying patient eligibility and securing referral/authorization prior to the outpatient appointment. The authorization process includes, but is not limited to, putting the referrals information on-line, following up on referrals for return appointments, and other miscellaneous tasks. This task includes management of the referral process from start to finish meeting or exceeding the appropriate service standards. -

Documentation and Charges  - Collects all appropriate collateral documentation for client, doctor, etc. and ensures all required signatures are collected. Completes all required notes and documentation in Epic for all services provided that meets expectations of OAR 309-019-0140 Service Plan and Service Notes. Completes appropriate Epic charge entry related to services delivered. Works with PAS Resource Specialist on required insurance authorization documentation as necessary or required.   Culturally Competent Care and Interpretation - Provides culturally competent care and linguistic/interpretation services for specific client population. Provides...

Managed Care Coordination: - Maintains current information on managed care insurance plans and serves as a liaison and information resources for physicians, nursing support staff, and coworkers, referring physician offices, OHSU Health Plan Office, patients, and insurance companies on authorization requirements per diagnosis and service. - Serves as service area expert on ICD9 coding requirements and issues. Obtains managed care authorizations for all consultations, procedures, office visits, and care arrangements by scheduling...

Managed Care Coordination: - Maintains current information on managed care insurance plans and serves as a liaison and information resources for physicians, nursing support staff, and coworkers, referring physician offices, OHSU Health Plan Office, patients, and insurance companies on authorization requirements per diagnosis and service. - Serves as service area expert on ICD9 coding requirements and issues. Obtains managed care authorizations for all consultations, procedures, office visits, and care arrangements by scheduling...

The Surgery Coordinator will be responsible for all aspects of surgical scheduling for the Glaucoma division at Casey Eye Institute.  This includes scheduling (when the need arises) for multiple, specialty-specific providers.  The Surgery Coordinator will actively manage block time on a daily basis for all assigned providers and adjust according to changing patient care needs.  Surgery Coordinator is responsible for scheduling patients into department block time, schedule all necessary equipment and required staff based on the surgical procedure, and ensuring that the providers provide the necessary documentation for all procedures.  The Surgery Coordinator will be responsible for...

Customer Service: Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication, face-to-face customer contact, crisis management, facilitation with available information, technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.   Telecommunications: Triages and documents accurately telephone calls from patients including...

Provides a Safe Therapeutic Environment - Ensures the safety and welfare of patients/clients, family/caregivers and fellow employees. - Utilizes proper posture and sound body mechanics and principles for safe patient handling. - Maintains general good physical and mental health and self care in order not to jeopardize the health and safety of self and others in the workplace. - Maintains a...

CUSTOMER SERVICE: 

CUSTOMER SERVICE: - Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. - Promptly greet all patients, visitors, and others in a warm, courteous, and professional manner, face to face or over the phone. - Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment. -