Customer Service:
- Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry.
- This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills.
Additional Business Functions/Duties / Coordination/Staff Resource:
- When called upon to do so, shares business expertise and disseminates business and clinical information to PAS Specialists within the Department.
- Instruct co-workers as needed in Epic.
- Maintains a service-based working knowledge of diagnostic and procedural coding.
- Provides on the job training, orientation, guidance and coaching for new PAS personnel in the service area.
Call Processing:
- As needed, responsible for connecting the patient with the appropriate individual to progress their care in the clinic; Transfers calls as needed, creates telephone encounters, contacts nursing coordinators, and pages providers and staff as needed per circumstance; Scheduling and managing of patient access to Center for Hematologic Malignancies Clinic; Create telephone calls from patients in the EMR which will include accurate documentation of requests for medication refills, complaints, general information inquiries and urgent health care concerns; Triage calls to the appropriate staff for patient care /needs assessment; Process call (answering, screening, routing, paging etc.) in a timely, polite, professional manner; Route calls to appropriate conclusion; Provide information to callers, including directions, addresses and hours of operation; Use schedules and departmental procedures to locate appropriate on-call person for internal and external callers; Understand and process calls per departmental policy for each encounter type (ie refill, telephone, documentation, etc); As needed, expected to take 10% of incoming volume of clinic calls.
Check-in/Checkout:
- Checks in and out clinic, procedure, and infusion appointments.
- This includes, but is not limited to careful review of insurance benefits, demographic information, confirming insurance eligibility, and /or authorization, and complex provider and infusion scheduling.
- Checks patient account numbers and corrects any problems, seeking advice from Central Registration as required.
- Ensures that all appointment comment information is accurate and completed.
- Identifies and updates deductible payments, co-payments, and prepayment requirements.
- Proper use of OHSU forms and documentation required for all patients.
Scheduling:
- Coordinate high volume of complicated patient care appointments, procedures, and infusion treatments as directed by physician and/or nurse staff; Serves as a liaison and information resource for physicians, and nursing support staff; Return phone messages; Prepare and mail patient information packets; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into the electronic medical record when necessary. Maintains a service-based working knowledge of oncology practice.
- Is responsible for verifying patient eligibility and securing referral/authorization prior to the outpatient appointment or inpatient admission.
- The authorization process includes, but is not limited to, putting referral information on-line, obtaining authorization to provide care from the insurance company, identifying how much of the patient’s deductible has been met, determining how much of an education benefit has been exhausted, tracking the number of visits used per authorized, following up on referrals for return appointments, and other miscellaneous tasks.
- Obtains managed care authorizations for all consultations, procedures, office visits, and care arrangements by scheduling appointments and contacting other ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving patient concerns and managed care related problems.
Integrated Care:
- Obtain prior medical records and studies when appropriate; Responsible for obtaining, recording, tracking, and verifying referrals and authorizations for the respective outpatient clinic and lab visits when necessary.
Administrative Duties:
- Faxing; Letter queues; Use right fax to send outgoing fax notification re: referral receipt; Other duties as assigned.
Admission and Continued Stay
- Deliver, explain, and obtain signature on Observation notification to patients as required by the Centers for Medicare and Medicaid Services (CMS). May include printing copy for patient if desired and scanning copy into patients chart via Epic Scanner or using tablet to obtain electronic signature.
- Deliver, explain, and obtain signature on Condition Code 44 notices. Includes printing copy for patient if desired and scanning copy into patients chart via Epic Scanner or using tablet to obtain electronic signature.
Hospital Discharge
- Deliver to patients and obtain signature on second Medicare Important Message. Includes printing copy for patient if desired and scanning copy into patients chart via Epic Scanner or using tablet to obtain electronic signature.
- Deliver to patients and scan all Detailed Notice of Discharge forms for Medicare discharge appeals. Includes making copy for pt after signed.
- Schedule discharge transportation under direction of Case Manager or Care Integration Specialist (CIS)
- Create packets under the direction of Case Manager or CIS
Utilization Review
- Provide utilization review for OHSU/DCH or AHP with the guidance of the UM PAS.
- Gather and fax all paperwork for Medicare discharge appeals.
- Data entry for UR Committee Case determinations, Outlier Review Meetings, and Denials Tracking Spreadsheets.
- Triage denials/audits to appropriate UM Nurse.
- Deliver discharge information packets to nursing units for patients transferring to other facilities.
SAFETY & PATIENT/VISITOR EXPERIENCE – Act to promote a safe environment of patient and family-centered care across the continuum, promoting service excellence that fosters exceptional experiences for our patients and visitors.
- Greet and screen visitors
- Update whiteboards and call boards
- Maintain census in Epic
- Conduct safety/environment of care surveillance
- Label medication bins
- Post Fall Risk and Isolation signs
- Print wrist bands
- Manage telemetry boxes
- Facilitate patient and family experiences
- Orient to unit and visitor policies
- Assist with communications between patient/family and healthcare team members
- Provide way-finding
- Activate MyChart (as requested)
- Answer and triage call-lights
- Make post-discharge follow-up appointments (as requested)
COMMUNICATIONS & OPERATIONS: Support operations necessary to meet the needs of the unit.
- Communicate in a respectful, caring and non-judgmental manner
- Facilitate unit communications
- Answer phones
- Assist with paging
- Input Nurse-Call assignments
- Manage Vocera wireless communication devices
- Schedule VIP (hospital transport) requests
- Report and track equipment requiring maintenance
- Order and stock office supplies
- Send/receive materials in P-Tube
- Place Equipment Pool orders
- Reconcile Epic downtime entries (census)
RESOURCE: Serve as a resource to the unit to expedite the efficient functioning of the unit.
- Request and track ITG/Facilities work orders
- Resolve printer malfunctions
- Print trip-tickets
- Maintain employee phone list (as requested)
- Create, print, and distribute flyers
- Deliver mail
- Other duties as assigned
Demonstrate performance consistent with department, Division, and organization-wide expectations and Core Competencies.
- Maintain confidentiality and privacy of patient information
- Prioritize HUC responsibilities and seek consultation when needed
- Perform area specific skills and follow established protocols
- Demonstrate fiscal accountability and the effective use of resources.
- Assume responsibility for professional / job related development, knowledge of advances in technology, use of new equipment and appropriate application of hospital systems; maintain knowledge base essential to the role of Health Unit Coordinator
Up to $12,000 Hiring Bonus. Up to $8000 in Relocation also Available. Night Differential Pay! Free parking at night!
As a Level 1 Trauma Center, we provide the latest evidence-based care to clients across the life span. Our reputation for effective teamwork has only grown stronger. If you're looking to expand your skills and crave variety, consider our wide range of subspecialties: trauma, cardiac, neurology, critical care, acute care and ambulatory. It's all happening in our dynamic Emergency department. Our highly skilled team will support you so that we are always available for Portland's emergencies. Night shift nurses enjoy excellent shift differentials and free parking. You need to experience the best view in the city from our helipad. Join us!
Our emergency nurses understand the importance of their independent scope of practice and engage in dependent scope of practice decision making with the team. Emergency nurses also provide patient and family-centered care for the full spectrum of illnesses.
The ED is responsible for assessing patient needs, planning and coordinating interventions and consultations. Procedures and treatments provided in the ED include but are not limited to: placing venous access, drawing bloodwork, medication, fluid and blood administration, radiography, extremity splinting and reduction, laceration repair, moderate and deep sedation, ultrasonography, intubation, cardioversion, D&C’s, sexual assault exams, cardiopulmonary resuscitation and imminent deliveries. Patient population and diagnoses vary from minor to critical care and include: chest and abdominal pain, extremity injuries and trauma, migraine, overdose, seizure, dehydration, heart failure, respiratory distress, acute stroke, acute STEMI, acute psychosis/psychological emergencies, infection, and sepsis. Patients may frequently present with alcohol or drug abuse history, and complex medical histories. The ED Team works determine if the patient requires admission or discharge with resources and referrals. The nurse-to-patient ratio is 1:1 or 1:5 based on the patients dynamic stability and acuity.
The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.
- Develop and maintain a research program of epidemiologic investigations, collaborating across the SPH, OHSU, and PSU, as well as externally.
- Obtain extramural funding to support research activities and advance the program.
- Publish and/or otherwise communicate the products of scholarship, including in peer-reviewed venues.
- Mentor early stage faculty.
- Teach epidemiology core and elective courses at the masters and doctorate level.
- Advise and mentor graduate students, including supervising doctoral research.
- Advance the strategic goals of SPH, contribute to the shared governance of the SPH, and engage in collegial activities in support of the SPH missions.
Prepare, mix and compound sterile medications, including chemotherapy, following aseptic procedure guidelines.
Maintain cleanliness and sterility of USP ISO 5, 7, and 8 areas through daily, weekly, and monthly cleaning.
Prepare and package medication and supplies for patient deliveries.
Organize and restock work areas during and prior to end of shift, and remove expired medication.
Coordinate patient care by answering telephone, filing, medication profile update and maintenance.
Perform other technician duties as assigned.
Assists physician during cases while operating a variety of complex radiologic imaging equipment including fluoroscopy and ultrasonography within the Cardiac Cath Lab suite. This includes circulating in the procedure room, operating the imaging equipment in both adult and congenital procedures. Cross train to another service area (EP, Hybrid OR, etc).
Prep the patient and prepare supplies under sterile conditions for the procedure. Scrub in with the physician and assist in performing procedure.
Accurately obtains x-rays for the exams while being respectful to the patient’s abilities and safety issues.
Operates automatic injectors and selects the appropriate contrast agent for the patient and the exam under the direction of the physician.
In collaboration with other staff, provides patient care during examinations.
Responsible for equipment maintenance and use including, but not limited to, recognizing, troubleshooting, reporting, and documenting equipment malfunctions along with coordinating borrowing equipment from other departments.
Interprets and evaluates provider's order and prescriptions for accuracy, completeness and appropriateness. Performs medication reconciliation and recognizes therapeutic problems including drug interactions, contraindications, improper dosing, and precautions of therapy for a highly specialized patient population. Recognizes actual or potential problems and provides therapeutic recommendations for their resolution.
Monitors medication therapy for response and adverse reactions. Collaborates with providers to ensure safe and appropriate therapy through the use of a Collaborative Drug Therapy Management (CDTM) agreement or Medical Affairs Credentialing & Priviledging. Appropriately reports all adverse drug reactions, drug defects, and medication errors. Conducts prospective and retrospective drug utilization reviews to ensure optimal therapy.
Counsels and trains patients regarding the appropriate use of their medications (i.e., purpose, actions, dosage, side effects, storage, precautions etc.).
Participates in drug product selection, counsels providers regarding the selection of non-formulary drugs while offering therapeutic, cost effective alternatives.
Maintains appropriate records as required by law and/or policy. Assists in the development and implementation of the specialty pharmacy services program.
Researches and evaluates professional literature in response to questions and requests and provides drug information to clinic staff.
Assists with devising, developing and operationalizing programs to ensure proper use of medications and continuous quality improvement.
Identifies, resolves and documents complex therapeutic problems, demonstrating advanced knowledge and application of this knowledge to a home infusion patient population.
Responds accurately to requests for drug information from physicians, nurses, patients and patient's families; independently reviews and interprets the literature and applies this information to specific patient care situations.
Monitors therapeutic response and adverse effects of medications to guide home infusion drug therapy. Consults with provider when questions or problems are identified. Appropriately reports all adverse drug reactions, drug defects, and medication errors.
Interprets and evaluates physician's orders and prescriptions for accuracy, completeness and appropriateness. Verify the accuracy and appropriateness of medications prepared and dispensed from the home infusion pharmacy. Supervise the activities and assume responsibility for all duties being performed by pharmacy technicians in your work areas.
Directs the work of students/residents and monitors and evaluates their performance.
Influences standards of therapy by forming peer level relationships with patient's physicians and all other care teams.
Assists in the development of treatment guidelines to be used in patients with specific diagnosis. Documents activities in the patient medical record, pharmacy monitoring profile, drug use evaluation data collection or adverse drug reaction reporting program.
The Senior Trainer position supports the educational and staff development needs of OHSU Healthcare by providing training and support on the use of our Integrated Health Record (EpicCare). This requires a coordinated and collaborative approach with multiple departments, including our Information Technology Group (ITG), Clinical Informatics Department (CID), Patient Care Services Division (PCSD), Professional Services, Pharmacy and Laboratory, among others. In particular, the person in this position works closely with the EpicCare Medical Directors, Nurse Informaticists, Professional Practice Leaders and other Epic Trainers to ensure that staff use EpicCare to maximize the delivery of quality patient care.
This position is located within SWOG’s Group Chair Office (GCO), reports to SWOG’s Grants & Contracts Manager and coordinates many of SWOG’s post award activities. This position coordinates the SWOG site payment program in which funds are disbursed to SWOG membership sites based upon their patient accruals and specimen collections for SWOG protocols, and coordinates SWOG’s outgoing and incoming subcontracts to OHSU. This position also works with SWOG study teams and the Grants & Contract Manager in compiling requests for supplemental funding on our main NCTN and NCORP grants.
Duties will include:
Every Knight Cancer employee is expected to embody our guiding principles:
- We act BOLDLY—Breakthroughs require pushing the boundaries of science, exploring new frontiers, and thinking differently
- We SUPPORT each other—Respect leads to trust, which leads to excellence
- We work as a CONNECTED team — We must leverage our collective brain power to conquer cancer because no one individual can do it alone
Coordinates the SWOG Study Activity Payments Program
Coordinates the distribution of grant funding to SWOG member sites for clinical trial participation activity (approx. 100 payee sites).
Reviews site payment reports; works with the SWOG Statistical Center on customization of payment reports according to the funding requirements; Identifies and troubleshoots any issues with payment reports. Reviews SWOG Funding Memos for various SWOG protocols and is a content expert, able to communicate details to necessary parties. Processes payments against SWOG grants and contracts appropriately; creates requisitions in Oracle, journal entries, and wire transfers. Notifies sites of payments that are forthcoming. Works to resolve payment issues with sites. Creates reports for site payments as needed by leadership.
Facilitates Execution of Financial Agreements with Member Sites for Clinical Trial Payments
Acts as a liaison between SWOG member sites and OHSU Office of Proposal & Award Management (OPAM) to establish Fixed Price Subcontracts and Professional Service Agreements (PSA) with SWOG member sites for clinical trial payments. Serves as the program content expert and educates SWOG member sites about SWOG and OHSU policies and procedures covering these agreements. Coordinates execution of agreements with new SWOG member sites and amendments for changes in Principal Investigator (PI), termination, Study Chair Payments, or other changes as necessary.
Coordinates Incoming Subcontracts from Non-OHSU Federal Grants and Supplemental Funding Program Requests for SWOG Clinical Trials
Assists Grants & Contracts Manager with establishing incoming subawards and/or supplemental funding program requests, as needed. Works with OPAM and the Grantee institution in establishing incoming subawards, including budget creation and gathering needed documents. Submits manual proposals in InfoEd and works with OHSU approvers and OPAM, as needed. Works with study team and other SWOG staff to create budgets/justifications and gather other application requirements for supplements to our NCTN and NCORP grants, such as NCI’s BIQSFP program.
Coordinates Outgoing Subcontracts on SWOG Grants
Works with OPAM and subawardees in execution of SWOG’s outgoing subcontracts and amendments. SWOG has approx. 80 leadership subawards and 20 project/service center subawards. Works with subawardees to submit final invoices. Coordinates amendments/new subawards for change in leadership or leaders’ institutions. Acts as main contact for OPAM and subawardees for any questions or concerns related to SWOG subawards.
Grant Related Tasks
Grant-related tasks including labor distribution, vendor invoices, requesting continuing year OGA Projects, creating and closing Purchase Orders, and the like. This position will assist the SWOG Grants & Contracts Manager with gathering documents for the NCTN and NCORP progress reports (RPPR).
Study Funding Needs Collaboration
Participates in calls and discussions, including with other SWOG staff located in the SWOG Operations Office and the SWOG Statistical Center, regarding study funding needs, especially related to federal funding via BIQSFP or non-OHSU grant requests. This includes participation in the SWOG bi-weekly budgets & contracts call, SWOG study financial and feasibility calls, and others.
Member Site/Subawardee Communication/Training
Communicates with SWOG membership about the payment process as it is conducted at OHSU for the site payments program. Assist in the development and administration of presentations pertaining to the site payment process during forums at the biannual SWOG Group Meeting. Creates various communication documents and FAQs related to the site payment program.
Process Quality and Improvement Review
Assists with the review of SWOG payment programs for quality assurance and potential areas of improvement. As needed, this position will conduct occasional audits of data for quality assurance to verify payments have processed correctly. It will also review processes and provide recommendations for quality and efficiency improvements.
Additional Tasks and Special Projects as assigned
This position will perform additional tasks and special projects as requested by SWOG GCO Leadership.
Express and purify recombinant proteins and characterize their structure using a wide range of biophysical methods. Perform experiments as outlined in the PI¿s grant to test the effect of deamidation and oxidation on the size of lens proteins using dynamic and static light scattering and determine the disulfide cross links using mass spectrometry. Perform structural studies using hydrogen/deuterium exchange with mass spectrometry. Work cooperatively with the mass spectrometry core and collaborators elsewhere. Perform and analyze experiments inline with PI's NIH grant.
IMAGING
- Provides quality images with accuracy and efficiency, using optimal skills and knowledge of all equipment.
- Technologists will be trained in all general radiology exams/areas so that they are able to rotate through the department based on workflow needs.
- Utilize the VIP transportation system to arrange for patient delivery.
- Positions patient for diagnostic radiology exams according to department procedures, training, and machine requirements with a high regard for the safety and care of the patient.
- Operates radiology equipment, determines and sets exposure factors, sets technique utilizing all relevant factors to ensure accurate and quality images with minimal and acceptable repeat rates.
- Uses computer image processing, as needed to select, process, optimize and archive images to PACS.
- Completely tracks exams in the Radiology Information system.
- Develops and presents images and related patient information to radiologist for diagnosis.
- Assists with patient transport by moving patients using standard procedures.
- Assists in the training of Radiologic Technology Students and adheres to dept. policy on supervision of student technologists.
DOCUMENTATION
- Gathers complete documentation of all pertinent information to provide accurate and timely service to customers.
- Responsible to correctly identify patients by checking their identity per department procedure.
- Reviews patient chart and orders to insure correct examination.
- Labels images completely with demographic, position and other needed documentation. Follows dept policy on the use of anatomical markers.
- Logs activities, gathers charging information and charges exams as required.
- Follows department and hospital procedures and policies.
- Performs quality control and quality assurance, records results and reports variance from normal equipment function.
PERSONAL & PATIENT CARE AND SAFETY
- Provides for personal and patient care and safety using professional judgment in accordance with written standards so there is no injury to self or others.
- Protects patients and others in the area by using proper machine settings and radiation safety standards.
- Practices universal and blood and body fluid precautions, and sterile practices according to procedures.
- Communicates and uses knowledge of related anatomy and physiology to insure appropriate and effective care to neonate, pediatric, adolescent, adult and geriatric patients.
- Maintains awareness of patient status and takes appropriate actions to meet their needs.
- Explains the procedure to the patient to assure clear answers to their questions and concerns to allay any anxiety and assure patient confidence.
- Reports knowledge of any patient safety concern or occurrence to manager and submit occurrence to the on-line Patient Safety Net (PSN).
IMAGING
- Provides quality images with accuracy and efficiency, using optimal skills and knowledge of all equipment.
- Technologists will be trained in all general radiology exams/areas so that they are able to rotate through the department based on workflow needs.
- Utilize the VIP transportation system to arrange for patient delivery.
- Positions patient for diagnostic radiology exams according to department procedures, training, and machine requirements with a high regard for the safety and care of the patient.
- Operates radiology equipment, determines and sets exposure factors, sets technique utilizing all relevant factors to ensure accurate and quality images with minimal and acceptable repeat rates.
- Uses computer image processing, as needed to select, process, optimize and archive images to PACS.
- Completely tracks exams in the Radiology Information system.
- Develops and presents images and related patient information to radiologist for diagnosis.
- Assists with patient transport by moving patients using standard procedures.
- Assists in the training of Radiologic Technology Students, and adheres to dept. policy on supervision of student technologists.
DOCUMENTATION
- Gathers complete documentation of all pertinent information to provide accurate and timely service to customers.
- Responsible to correctly identify patients by checking their identity per department procedure.
- Reviews patient chart and orders to insure correct examination.
- Labels images completely with demographic, position and other needed documentation. Follows dept policy on the use of anatomical markers.
- Logs activities, gathers charging information and charges exams as required.
- Follows department and hospital procedures and policies.
- Performs quality control and quality assurance, records results and reports variance from normal equipment function.
PERSONAL & PATIENT CARE AND SAFETY:
- Provides for personal and patient care and safety using professional judgment in accordance with written standards so there is no injury to self or others.
- Protects patients and others in the area by using proper machine settings and radiation safety standards.
- Practices universal and blood and body fluid precautions, and sterile practices according to procedures.
- Communicates and uses knowledge of related anatomy and physiology to insure appropriate and effective care to neonate, pediatric, adolescent, adult and geriatric patients.
- Maintains awareness of patient status and takes appropriate actions to meet their needs.
- Explains the procedure to the patient to assure clear answers to their questions and concerns to allay any anxiety and assure patient confidence.
- Reports knowledge of any patient safety concern or occurance to manager and submit occurance to the on-line Patient Safety Net (PSN).
PROFESSIONAL BEHAVIOR
- Practices professional communications, appearance, conduct, punctuality, attendance and attitude that leads to physician, patient and co-worker respect and confidence.
- Informs and educates patient and/or family of all needed information concerning the exam performed.
- Uses professional judgment and presents a professional image of competency to customer and staff.
- Handles stressful situations in ways that promote positive outcomes.
- Takes personal initiative to maintain current in education (journals, books, inservices seminars, etc.) in all areas assigned.
IMAGING
- Provides quality images with accuracy and efficiency, using optimal skills and knowledge of all equipment.
- Technologists will be trained in all general radiology exams/areas so that they are able to rotate through the department based on workflow needs.
- Utilize the VIP transportation system to arrange for patient delivery.
- Positions patient for diagnostic radiology exams according to department procedures, training, and machine requirements with a high regard for the safety and care of the patient.
- Operates radiology equipment, determines and sets exposure factors, sets technique utilizing all relevant factors to ensure accurate and quality images
- with minimal and acceptable repeat rates.
- Uses computer image processing, as needed to select, process, optimize and archive images to PACS.
- Completely tracks exams in the Radiology Information system.
- Develops and presents images and related patient information to radiologist for diagnosis.
- Assists with patient transport by moving patients using standard procedures.
- Assists in the training of Radiologic Technology Students, and adheres to dept. policy on supervision of student technologists.
DOCUMENTATION
- Gathers complete documentation of all pertinent information to provide accurate and timely service to customers.
- Responsible to correctly identify patients by checking their identity per department procedure.
- Reviews patient chart and orders to insure correct examination.
- Labels images completely with demographic, position and other needed documentation. Follows dept policy on the use of anatomical markers.
- Logs activities, gathers charging information and charges exams as required.
- Follows department and hospital procedures and policies.
- Performs quality control and quality assurance, records results and reports variance from normal equipment function.
PERSONAL & PATIENT CARE AND SAFETY
- Provides for personal and patient care and safety using professional judgment in accordance with written standards so there is no injury to self or others.
- Protects patients and others in the area by using proper machine settings and radiation safety standards.
- Practices universal and blood and body fluid precautions, and sterile practices according to procedures.
- Communicates and uses knowledge of related anatomy and physiology to insure appropriate and effective care to neonate, pediatric, adolescent, adult and geriatric patients.
- Maintains awareness of patient status and takes appropriate actions to meet their needs.
- Explains the procedure to the patient to address questions and concerns.
- Reports knowledge of any patient safety concern or occurance to manager and submit occurance to the on-line Patient Safety Net (PSN).
QUALIFIED CANDIDATES WILL
- Practices professional communications, appearance, conduct, punctuality, attendance and attitude that leads to physician, patient and co-worker respect and confidence.
- Effectively use their time, supplies, be attentive in work practices; works in a safe manner.
- Possess self-motivation, take on projects willingly, act on opportunities to improve, contributes new ideas.
The appointee shall provide services as assigned by the supervisor in furtherance of the university’s missions and goals of teaching, research, patient care, outreach and public service.
This position will provide patient care in the Psychiatric Emergency Service.
Academic rank begins at the level of Assistant Professor and may be higher depending on credentials. The position offers competitive pay and benefits, which may include a relocation allotment and/or a signing bonus.
Editing:
- Revise and edit reports, presentations, and proposals for voice, punctuation, grammar, accuracy, and consistency. Verify and standardize medical terminology/vernacular for a multitude of audiences (e.g., lay audience, medical staff, researchers). Standardize voice for different media (e.g., web, print). Using EndNote, edit and format references for reports.
Formatting:
- On quick turnaround, format content and tables to comply with Center style and/or applicable requirements (e.g., the standards of granting agencies and journals). Products include Word documents, PowerPoint presentations, conference posters, graphics generated in Excel spreadsheets, and web content.
Documentation and Best Practices:
- In conjunction with staff, develop and maintain the Center style guide, EndNote guide, and templates for each major type of Center communication. Serve as a primary resource for staff, providing ad hoc feedback and advice, as well as how-to tutorials where appropriate (e.g., how to use Word styles effectively). Recommend new practices and tools as appropriate. Contribute to Center policy setting on communication practices.
Training:
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Train, support, and mentor new and existing employees and contractors (including consultants and external vendors) on the Center style guide, templates, styles in Word, and use of EndNote for citation in Word. Provide supportive and responsive individual assistance and refresher trainings as needed on these topics, and answer questions from staff, consultants, and external vendors about Center style, formatting, grammar, and EndNote. Customize training for diverse learning styles as needed in order to ensure compliance with Center guidelines and professional standards.
Student Support
- Meet one on one with students as needed in person or online as requested by student.
- Meet on one with faculty/staff in person or online as requested by faculty/staff.
- Assist referred students in making use of University and/or community services.
- Provide comprehensive, non-clinical case management to address the concerns of students especially those experiencing emergencies or hardships, including but not limited to
- Mental or physical health
- Economic
- Social adjustment
- Academic success
- Transitional issues
- and/or any other concerns impeding student success
Basic needs services to students:
- Develop, offer, and coordinate services to OHSU students who face housing insecurity, homelessness, financial emergencies, challenges with childcare, food insecurity, and other basic needs barriers to their success.
- Use a trauma-informed lens and equity-based framework to assist students in accessing resources and solutions essential for increasing their academic success, wellbeing, and persistence toward graduation. Activities include, but are not limited to:
- Assisting students in determining potential eligibility for benefits programs and applying for assistance under benefits programs at OHSU or outside of OHSU.
- Meeting individually with students to provide resource navigation support, including assistance with accessing both campus and community resources.
- Developing and managing the emergency funds program.
- Developing and managing emergency housing assistance.
- Developing and managing affordable housing resources.
- Coordinating and providing culturally specific resources.
Administration and Leadership
- Collaboratively lead the OHSU CARE Team
- Develop and maintain strong relationships with campus and community organizations, resources, and services to effectively and efficiently provide easily accessible basic needs support to students.
- This collaboration includes communicating and coordinating with campus partners, faculty, staff, and student organizations; collaborating with other similar positions at other universities; and building partnerships to secure or leverage community resources for students.
- Participate in OHSU’s Basic Needs Task Force
- Participate in OHSU’s Student Health Advisory Committee
- Participate in other campus and community organizations as required.
Student Health collaboration:
- Work closely with others in the Wellness, Health Promotion, and Basic Needs team, including the Wellness and Outreach Program Manager, Food Resource Center Coordinator, and Wellness/Health Promotion Coordinator(s) to provide wraparound wellbeing and basic needs services for students.
Awareness and promotion:
- Present regularly for small and large groups to raise awareness about CARE Program and basic needs services and to reduce barriers to use of our services.
- Create online and print materials and resources.
- With the ECO, serve as a point of contact for researchers, staff, and internal and external stakeholders to perform independent, accurate and timely management of submissions/transactions/inquiries. Provide subject matter expertise on existing and potential export control and compliance issues.
- Assist in reviewing activities as needed and providing related determinations. This includes export control screening and evaluating applicability of US export control regulations to underlying activities and items.
- Conduct formal risk assessment activities and provide input on corrective actions, with support from the ECO.
- Conduct campus outreach and training to all levels of management and staff related to export and import control. Work with the ECO to identify, develop and implement policies, procedures, and guidance.
- Maintain documentation to ensure accurate and updated information and compliance with record keeping requirements.
- Stay current relative to federal rule changes that impact the ITAR, EAR, and OFAC regulations. Maintain knowledge of U.S. regulatory requirements as applicable to University activities.
- Assist in reviewing contract terms and provide guidance to faculty and other researchers, grant and contract officers, technology transfer officers, purchasing representatives, business service center staff, Environmental Health and Safety Officials, and others as necessary to ensure export and import control compliance.
- Serve as primary back-up to ECO on all export and import control activities.