Patient Care: Provides direct care to the patient as required for meal service including: assists patients with the menu order process, makes sure patients are ready for meal with over-bed table cleared; delivers trays to patients; is alert for tray accuracy, checks as delivering trays; makes second rounds to patients getting them anything they need within their dietary restrictions; is alert for items left on trays (glasses, dentures, paperwork); demonstrates performance consistent with Departmental, Divisional and organizational expectations and core competencies; performs area specific skills and follows established protocols including: uses two patient identifiers; uses hand sanitizer between patient contacts; recognizes and responds to emergent situations; documents according to established policies and procedures including: patient intakes and calorie count data in Epic on the computer; converts weights and measures for food items for calorie count data; coordinates care and/or services with other team members including: alerts dietitians and dietetic technicians to patients’ needs and arranges for snacks as appropriate; notifies nursing and other professional staff of patient needs when out of the Room Service Associate scope of practice; communicates in a respectful, caring and non-judgmental manner; reinforces nutritional teaching and counseling which is supportive and/or restorative of health; assumes responsibility for professional/job related development, knowledge of advances in technology, use of new equipment and appropriate application of hospital systems; incorporates quality improvement practices into performance; incorporates the principles of OHSU’s Mission Statement into performance; supports patient and family centered care across the continuum through service coordination; adheres to HIPPA and confidentiality guidelines; adheres to the OHSU Code of Conduct; Performs requirements for Staff Members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics: - Carries out job responsibilities in an ethical, effective and professional manner. - Reports potential compliance problems using the reporting processes as outlined in the Code of Conduct. - Models ethical and appropriate behavior, professional standards, compliance, and personal integrity. - Participates in training programs. - Understands and complies with OHSU and departmental policies and procedures, applicable rules and regulations Hospitality: fulfills responsibility to organization through performance that promotes the service excellence philosophy; provides outstanding care to patients including: immediate service recovery, listens and responds to patients’ needs including unspoken or subtle requests, assists patients, family and friends with concierge type services including providing information resources; completes patient satisfaction surveys weekly   Clerical: keeps list of patients for assigned floor(s), checks diets on the food and nutrition list with the list on the care unit(s); keeps communication log(s) current; orders par stock via fax machine; records food intakes, fluid intakes, and calorie count information in the EPIC system.   Food Preparation: makes coffee for the unit as needed.   Sanitation: puts frozen and refrigerated stock away quickly; stocks non-perishables; picks up trays from meals and puts into soiled tray cart; cleans pantry, refrigerator, freezer and other storage areas.   Sustainability: supports sustainability efforts of the Food & Nutrition Department by participating fully in the recycling programs.   Waste Prevention: prevents waste by assisting patients to get what they want; using oldest first (FIFO), and preparing only what is needed; demonstrates fiscal accountability and the effective use of resources.

- Staffing realignment and support for 30+ nursing units - Timekeeping support for approximately 4500 employees - On call responsibilities to support the department

The IR Technologist provides direct patient care using medical imaging techniques to help the Interventionalist in diagnosis and/or treatment. Provides assistance with radiographic procedures to demonstrate vascular and non-vascular structures for interpretation and/or therapeutic intervention. Delivers appropriate patient care and recognizes patient conditions essential for successful completion of the procedure. Ensures the radiation safety for all patients as well as the other team members involved in the procedure.   Working Conditions:  - Fast paced admit/recovery environment, with often competing priorities and quick turn-over of patients. - Must have the ability to change work location based upon procedure volumes and staffing needs. - Must have the ability to apply and maintain manual pressure to femoral arterial and venous access sites.   - OHSU provides reasonable accommodations for applicants with disabilities, by request to the Affirmative Action and Equal Opportunity (AAEO) department at aaeo@ohsu.edu.    - Assignment includes IR procedures, 6 procedure labs, inpatient, day patient, outpatient workflows, and two work sites (South Waterfront/CHH2 as well as the 11A unit of the Main OHSU Hospital).   Department Specific Working Conditions: - Requires the ability to ride the Arial tram throughout the day - Requires the ability to tolerate moving throughout entire shift - Requires the flexibility to stay focused and have your assignment changed several times throughout your shift - Requires weekend and after hours call and ability to report to work within 30 min of being called

Customer Service: Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills.   Additional Business Functions/Duties / Coordination/Staff Resource: When called upon to do so, shares business expertise and disseminates business and clinical information to PAS Specialists within the Department.  Instruct co-workers as needed in Epic.   Maintains a service-based working knowledge of diagnostic and procedural coding.  Provides on the job training, orientation, guidance and coaching for new PAS personnel in the service area.   Call Processing: As needed, responsible for connecting the patient with the appropriate individual to progress their care in the clinic; Transfers calls as needed, creates telephone encounters, contacts nursing coordinators, and pages providers and staff as needed per circumstance; Scheduling and managing of patient access to Center for Hematologic Malignancies Clinic; Create telephone calls from patients in the EMR which will include accurate documentation of requests for medication refills, complaints, general information inquiries and urgent health care concerns; Triage calls to the appropriate staff for patient care /needs assessment; Process call (answering, screening, routing, paging etc.) in a timely, polite, professional manner; Route calls to appropriate conclusion; Provide information to callers, including directions, addresses and hours of operation; Use schedules and departmental procedures to locate appropriate on-call person for internal and external callers; Understand and process calls per departmental policy for each encounter type (ie refill, telephone, documentation, etc); As needed, expected to take 10% of incoming volume of clinic calls.   Check-in/Checkout: Checks in and out clinic, procedure, and infusion appointments. This includes, but is not limited to careful review of insurance benefits, demographic information, confirming insurance eligibility, and /or authorization, and complex provider and infusion scheduling. Checks patient account numbers and corrects any problems, seeking advice from Central Registration as required. Ensures that all appointment comment information is accurate and completed. Identifies and updates deductible payments, co-payments, and prepayment requirements. Proper use of OHSU forms and documentation required for all patients.   Scheduling: Coordinate high volume of complicated patient care appointments, procedures, and infusion treatments as directed by physician and/or nurse staff; Serves as a liaison and information resource for physicians, and nursing support staff; Return phone messages; Prepare and mail patient information packets; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into the electronic medical record when necessary. Maintains a service-based working knowledge of oncology practice. Is responsible for verifying patient eligibility and securing referral/authorization prior to the outpatient appointment or inpatient admission. The authorization process includes, but is not limited to, putting referral information on-line, obtaining authorization to provide care from the insurance company, identifying how much of the patient’s deductible has been met, determining how much of an education benefit has been exhausted, tracking the number of visits used per authorized, following up on referrals for return appointments, and other miscellaneous tasks. Obtains managed care authorizations for all consultations, procedures, office visits, and care arrangements by scheduling appointments and contacting other ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving patient concerns and managed care related problems.    Integrated Care: Obtain prior medical records and studies when appropriate; Responsible for obtaining, recording, tracking, and verifying referrals and authorizations for the respective outpatient clinic and lab visits when necessary.   Administrative Duties: Faxing; Letter queues; Use right fax to send outgoing fax notification re: referral receipt; Other duties as assigned.   Continued Professional Development: Participate in appropriate educational activities that enhance general knowledge or ability to do assigned work; Attend staff meetings and other informational sessions; Read vendor documentation, trade publications, or other appropriate publications; interact with peers and other employees to receive and disseminate information.

Basic Needs Assistance/Referrals - Diabetes supplies/medications/non-diabetes supplies, medications, equipment - No insurance/underinsured - Transportation/Lodging for patients - Homelessness or unsafe/unstable living environment - Food insecurity/poor nutrition - Work, School/Daycare, Camps (FMLA, 504/IEP) - Out of pocket costs for medical care and appointments not covered by insurance - Access to primary care, other specialty care, and mental health/substance abuse treatment - Identify resources and funding to assist with patient needs Case Management/Care Coordination/ Advocacy - Referral follow up, pharmacy/insurance barriers, appointment scheduling particularly for patients with language, cultural and mental health barriers - Assistance with locating appropriate PCP, community endocrinology and behavioral health services - Follow up with people who can’t get appointments sooner, need coordinated visits, want to switch providers, are being reviewed for appointment/behavioral challenges, or who are trying to establish as new patients - Mandatory reporter for both children and adults with safety issues (provide related case management) - Collaborate with diabetes team, patient, family and community partners - Provide assessments, screening tools, resources, and preventative services - Follow up with patients lost to follow up care or who frequently no show or cancel - Coordinate with inpatient teams for outpatient plans when patients admitted for medical or psychiatric needs - Coordination with OHSU, Patient Advocates, community agencies, medical providers, schools, NICH, DHS, APS, and Aging and Disabilities - Collaboration with diabetes related programs such as ADA, JDRF, CDN, Gales Creek Camp, Chris Dudley Camp, Camp Tamarack, local and community diabetes related support groups, colleges/universities, and mentorship opportunities - Care conferences and case coordination with diabetes team and outside providers when needed to advocate for supports and services - Assisting with developmental transition process and transfer of care to another diabetes provider Additional Responsibilities - Facilitate Type 1 and Type 2 Support Groups and DPP class - Participate in Orientation for Young Adult Clinic - Facilitate as requested Type 2 and Pre-Diabetes classes, Nurse Glycemic Program Presentation, Medical School Elective Class, OHSU and community/presentations and trainings  - Coordinate referrals for Joslin 50-year medal  - Food Insecurity Screenings and interventions - Attend meetings as needed for pediatric and adult diabetes teams - Coordinate OHSU Volunteers within the clinic - Mentor Social Work intern

Patient Care: Provides direct care to the patient as required for meal service including: assists patients with the menu order process, makes sure patients are ready for meal with over-bed table cleared; delivers trays to patients; is alert for tray accuracy, checks as delivering trays; makes second rounds to patients getting them anything they need within their dietary restrictions; is alert for items left on trays (glasses, dentures, paperwork); demonstrates performance consistent with Departmental, Divisional and organizational expectations and core competencies; performs area specific skills and follows established protocols including: uses two patient identifiers; uses hand sanitizer between patient contacts; recognizes and responds to emergent situations; documents according to established policies and procedures including: patient intakes and calorie count data in Epic on the computer; converts weights and measures for food items for calorie count data; coordinates care and/or services with other team members including: alerts dietitians and dietetic technicians to patients’ needs and arranges for snacks as appropriate; notifies nursing and other professional staff of patient needs when out of the Room Service Associate scope of practice; communicates in a respectful, caring and non-judgmental manner; reinforces nutritional teaching and counseling which is supportive and/or restorative of health; assumes responsibility for professional/job related development, knowledge of advances in technology, use of new equipment and appropriate application of hospital systems; incorporates quality improvement practices into performance; incorporates the principles of OHSU’s Mission Statement into performance; supports patient and family centered care across the continuum through service coordination; adheres to HIPPA and confidentiality guidelines; adheres to the OHSU Code of Conduct; Performs requirements for Staff Members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics: - Carries out job responsibilities in an ethical, effective and professional manner. - Reports potential compliance problems using the reporting processes as outlined in the Code of Conduct. - Models ethical and appropriate behavior, professional standards, compliance, and personal integrity. - Participates in training programs. - Understands and complies with OHSU and departmental policies and procedures, applicable rules and regulations Hospitality: fulfills responsibility to organization through performance that promotes the service excellence philosophy; provides outstanding care to patients including: immediate service recovery, listens and responds to patients’ needs including unspoken or subtle requests, assists patients, family and friends with concierge type services including providing information resources; completes patient satisfaction surveys weekly   Clerical: keeps list of patients for assigned floor(s), checks diets on the food and nutrition list with the list on the care unit(s); keeps communication log(s) current; orders par stock via fax machine; records food intakes, fluid intakes, and calorie count information in the EPIC system.   Food Preparation: makes coffee for the unit as needed.   Sanitation: puts frozen and refrigerated stock away quickly; stocks non-perishables; picks up trays from meals and puts into soiled tray cart; cleans pantry, refrigerator, freezer and other storage areas.   Sustainability: supports sustainability efforts of the Food & Nutrition Department by participating fully in the recycling programs.   Waste Prevention: prevents waste by assisting patients to get what they want; using oldest first (FIFO), and preparing only what is needed; demonstrates fiscal accountability and the effective use of resources.

This position provides technical support to pharmacists through preparation of unit doses, data entry, delivery of medications, IV products, and cartfill exchange. Person working this shift is responsible for ensuring accountability and accuracy of standard operations procedures in these areas.  Position works under direct supervision of a Pharmacist who is responsible for the safe and proper distribution and use of drugs in inpatients and outpatients who range in age from neonates, infants <1 year old, children and adolescents ages 1-18, adults ages 19-65, and the elderly age >65.

***New-hires are eligible for a $5,000 hiring bonus***   The Radiologic Technologist’s role is to provide quality images with accuracy and efficiency using optimal skills and knowledge of all equipment. They gather complete documentation of all pertinent information to provide accurate, safe and timely service to the customers. They provide for personal and patient care and safety using professional judgment in accordance with written standards so there is no injury to self or others. Techs should practice professional communication, appearance, conduct, punctuality, attendance and attitude that leads to physician, patient and co-worker respect and confidence. Technologists will be trained in all general radiology exams/areas so that they are able to rotate through the department based on workflow needs.

***Temporary Assignment (6 months in duration)***   The function of the PAS Resource Specialist - Scheduling position within Diagnostic Imaging Services is to provide essential customer service support and guidance to clinics and patients in the areas of financial screening, patient eligibility for services, managed care, and complex patient referrals.  The PAS Resource Specialist completes multifaceted, radiology specific, scheduling tasks, with the purpose of assisting, scheduling, and coordinating patient diagnostic imaging appointments in EPIC and RIS. The employee in this position promotes OHSU’s mission statement by delivering high quality, cost effective, family-oriented service excellence. This position helps to create a collaborative environment by integrating education, research, and clinical leadership.   Key Responsibilities & Performance Standards Customer Service  - Provide high quality customer service to both external customers (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU health care providers, staff) that exceed the service standards of the health care industry.  - This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management, familiarity with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Enrollment & Authorization - Gather and/or verify patient information including demographics, insurance coverage, and financial status.  - Confirm patient eligibility for health care coverage and clarify any managed care arrangements.  - Verify appropriate accounts are active and associated with services to be received.  - Confirm authorizations for imaging procedures.   - Enter all information accurately into OHSU databases or into the medical record when necessary.  - Follow up on pending authorizations until they are obtained. Arranged Care - Obtains prior medical records and imaging studies if appropriate. - Answer multi-line telephone, aids with clarifying orders, and notifying clinics of errors.  - Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible.  - Mail information packets.  - Provide personal reminders to patients about upcoming appointments. Radiology/Surgery Scheduling - Schedules multifaceted patient appointments on line, and manually if necessary in all modalities of Diagnostic Imaging Services. - Maintains current information regarding schedules for resources and providers. - Serves as liaison and information resource for physicians, nursing support staff, coworkers, IP Admitting Department, Surgery Office, and Periop Services. - Collects from physician and clinics all information necessary order information to schedule a scan (including ICD10 codes, diagnosis, equipment needs, etc.). - Facilitates care arrangements by scheduling IRU time, preops, PAT clinic, ancillary and clinical services as needed. - Applies problem solving and negotiating skills in resolving provider and patient concerns and other imaging related problems. Telecommunications - Triages and accurately documents telephone calls from patients and referring clinics including requests for appointments, complaints, general information inquiries, and urgent health care concerns.  - Delivers such information or requests promptly to the appropriate providers or their designees. Clinical Services Resource - Shares PAS expertise and disseminates PAS information to PAS Specialists within the service area.  - Instructs co-workers as needed in user skills for PAS system software including Order Entry, EPIC cadence scheduling and the Radiology Information System (RIS).  - Maintains a service-based working knowledge of diagnostic and procedural coding and medical terminology. - Fills in as needed for any subordinate PAS position within the service area. Managed Care Coordination - Maintains current information on managed care insurance plans and serves as a liaison and information resources for physicians, nursing support staff, PAS specialists, referring physician offices, patients, Hospital Operations Support and others on authorization requirements; serves as a service area resource ICD10 coding requirements - Obtains managed care authorizations for consultations, procedures, office visits, care arrangements, and contact other ancillary and clinical services as needed. - Problem solves and negotiates skills in resolving patient concerns and managed care related problems.

***Trainee candidates will be considered***   The IR Technologist provides direct patient care using medical imaging techniques to help the Interventionalist in diagnosis and/or treatment. Provides assistance with radiographic procedures to demonstrate vascular and non-vascular structures for interpretation and/or therapeutic intervention. Delivers appropriate patient care and recognizes patient conditions essential for successful completion of the procedure. Ensures the radiation safety for all patients as well as the other team members involved in the procedure.   Working Conditions:  - Fast paced admit/recovery environment, with often competing priorities and quick turn-over of patients. - Must have the ability to change work location based upon procedure volumes and staffing needs. - Must have the ability to apply and maintain manual pressure to femoral arterial and venous access sites.   - Assignment includes IR procedures, 6 procedure labs, inpatient, day patient, outpatient workflows, and two work sites (South Waterfront/CHH2 as well as the 11A unit of the Main OHSU Hospital).   Department Specific Working Conditions: - Requires the ability to ride the Arial tram throughout the day - Requires the ability to tolerate moving throughout entire shift - Requires the flexibility to stay focused and have your assignment changed several times throughout your shift - Requires weekend and after hours call and ability to report to work within 30 min of being called

- Provides high quality customer service to both external and internal customers. Must use the OHSU Model of Communication at all times. - Greet all patients, visitors, and others in a warm, courteous, and professional manner.   - Demonstrates the ability to communicate effectively, timely, and respectfully at all times. - Determines customer needs proactively, and direct inquiries to appropriate resource. - As problems and miscommunications occur, demonstrates the ability to clarify and resolve problems immediately to avoid further communication breakdowns. - Demonstrates knowledge of all department locations, units, and buildings on OHSU Campus.  - Answers multi-line telephone inquiries.  Determine caller needs and assist callers efficiently and appropriately. - Obtains/verifies needed demographic, insurance, health, and financial information and completed/signed forms required for services and confirmation of payment sources. - Reviews and verifies registration, additional insurance and provider information. - Correctly identifies patient service type to establish an accurate and billable account.   - Complete insurance verification on each patient’s insurance 100% of the time when the insurance verification status says New, Elapsed, Incomplete, Needs Review, or is Medicaid and the insurance can be verified via electronic verification in RTE or the payer’s web site.  The Patient Access Service Staff will also re-verify the eligibility insurance information if the insurance was not verified in the current month.  - Utilize electronic verification programs for insurance eligibility. - Maintain access to all insurance website by signing in one time per month, at minimum. - Maintain knowledge pertaining to insurance issues which includes but is not limited to motor vehicle, workman’s compensation, personal injuries, Medicare, OHP/Washington Welfare/Medicaid, and exposures, - Understands and communicates complex information relating to admission and facility/government forms (i.e. Terms & Conditions, Advance Directives, Medicare Secondary Payor, Medicare Non-covered, Important Message from Medicare, Release of Information, Special Consent and Champus Message) to patients or their representatives. Obtains signatures, witnesses, and enters into computer all facility and regulatory required data.  Reviews all for accuracy. - Collects Co-pays/Deposits as required. - Creates and assembles Patient Packets as required. Activates direct admissions based on notification from unit at time of patient’s arrival. - Receive and record patient valuables for the safe upon admission; may maintain safe/valuables audit monthly. - Pre-Registration: Verify patient demographics prior to admission by using EPIC and/or calling the patient at home. Searching for patient information in a number of online databases including EPIC. - Reconciliation of daily cash receipts. - Follow and complete daily task list as assigned by management.  - Required to maintain Patient Access Services Individual Performance Standards which includes: - Production Standard: Individual standard of (TBD) PAS work activities per day. - Error Rate Standard: Maintain an accuracy rate of 97%. - Attendance: Adherence to hospital and departmental policies regarding attendance. - Dress Code: Consistently projects a positive and professional image through appearance, behavior, and adherence to the OHSU Hospital and Clinics Dress Code. - Customer Service: Must follow the OHSU Model of Communication in 100% of customer interactions and consistently demonstrate exemplary internal and external customer contact skills. - Enter reservations into computer system. Activation of patient accounts. Assist Patient Billing Services (IVS Team) by obtaining patient signatures at admit for non-covered services or Statement of Financial Resources (SFR). - Assess expected admissions to determine work flow. - Provide coverage in other admitting areas when needed. - Carry out job responsibilities in an ethical, effective, and professional manner. - Model ethical and appropriate behavior, professional standards, compliance, and personal integrity. - Understand and comply with the Code of Conduct, OHSU, and departmental Policies and Procedures, applicable rules and regulations. - Ability to establish mutual agreements that result in clear responsibility, taking personal action to accomplish an agreed result and assuming personal responsibility for the results of behavior and actions. - Actions are consistent with ethical values.  Honest in communication and actions. - Honors the uniqueness of each individual.  Functions effectively and respectfully within the context of varying cultural beliefs, behaviors and backgrounds.  - Demonstrates consideration and appreciation for colleagues, clients and customers. - Seeks opportunities to improve the work and work environment to better meet the needs of internal and external customers.  - Works cooperatively and productively with others to achieve shared goals. - Demonstrates the ability to convey thoughts and ideas as well as understand perspective of others. - Ability to see and understand whole systems and how elements within systems relate.  Works cooperatively with others to use appropriate systems strengths, knowledge and cooperation to improve performance. - Meets performance goals and budget targets.  Effectively manages departmental resources.  Understands OHSU’s financial systems and uses them effectively.  Demonstrates the financial acumen for managing budgets aggressively.  Effectively manages vendor relationships to maximize contributions. - Ability to act and provide leadership throughout the change process.  Engages employees in the entire process and develops commitment for sustaining change. - Ability to recruit, retain and develop high performing individuals aligned with OHSU’s goals and values.  Completes performance reviews and development plans for all direct reports on time.

Customer Service:  Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills.   Additional Business Functions/Duties / Coordination/Staff Resource: When called upon to do so, shares business expertise and disseminates business and clinical information to PAS Specialists within the Department.  Instruct co-workers as needed in Epic. Maintains a service-based working knowledge of diagnostic and procedural coding. Provides on the job training, orientation, guidance and coaching for new PAS personnel in the service area.    Call Processing:  As needed, responsible for connecting the patient with the appropriate individual to progress their care in the clinic; Transfers calls as needed, creates telephone encounters, contacts nursing coordinators, and pages providers and staff as needed per circumstance; Scheduling and managing of patient access to Center for Hematologic Malignancies Clinic; Create telephone calls from patients in the EMR which will include accurate documentation of requests for medication refills, complaints, general information inquiries and urgent health care concerns; Triage calls to the appropriate staff for patient care /needs assessment; Process call (answering, screening, routing, paging etc.) in a timely, polite, professional  manner;  Route calls to appropriate conclusion; Provide information to callers, including directions, addresses and hours of operation; Use schedules and departmental procedures to locate appropriate on-call person for internal and external callers; Understand and process calls per departmental policy for each encounter type (ie refill, telephone, documentation, etc); As needed, expected to take 10% of incoming volume of clinic calls. Check-in/Checkout:Checks in and out clinic, procedure, and infusion appointments. This includes, but is not limited to careful review of insurance benefits, demographic information, confirming insurance eligibility, and /or authorization, and complex provider and infusion scheduling. Checks patient account numbers and corrects any problems, seeking advice from Central Registration as required.  Ensures that all appointment comment information is accurate and completed.  Identifies and updates deductible payments, co-payments, and prepayment requirements. Proper use of OHSU forms and documentation required for all patients. Scheduling:Coordinate high volume of complicated patient care appointments, procedures, and infusion treatments as directed by physician and/or nurse staff; Serves as a liaison and information resource for physicians, and nursing support staff; Return phone messages; Prepare and mail patient information packets; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into the electronic medical record when necessary.  Maintains a service-based working knowledge of oncology practice.    Is responsible for verifying patient eligibility and securing referral/authorization prior to the outpatient appointment or inpatient admission. The authorization process includes, but is not limited to, putting referral information on-line, obtaining authorization to provide care from the insurance company, identifying how much of the patient’s deductible has been met, determining how much of an education benefit has been exhausted, tracking the number of visits used per authorized, following up on referrals for return appointments, and other miscellaneous tasks. Obtains managed care authorizations for all consultations, procedures, office visits, and care arrangements by scheduling appointments and contacting other ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving patient concerns and managed care related problems.   Integrated Care: Obtain prior medical records and studies when appropriate; Responsible for obtaining, recording, tracking, and verifying referrals and authorizations for the respective outpatient clinic and lab visits when necessary.    Administrative Duties:  Faxing; Letter queues; Use right fax to send outgoing fax notification re: referral receipt; Other duties as assigned.   Continued Professional Development: Participate in appropriate educational activities that enhance general knowledge or ability to do assigned work; Attend staff meetings and other informational sessions; Read vendor documentation, trade publications, or other appropriate publications; interact with peers and other employees to receive and disseminate information.

***Hiring bonus available***   Intensive Clinical Management  Care planning: COSW assesses patients for psychosocial and transitional care needs and participates in developing patient-centered care plan. COSW assists patient in identifying goals and recognizing associated behavioral modifications. COSW acts as a liaison between patient and medical team when necessary and contributes clinical expertise to care plan, offers recommendations for diagnosis and treatment of mental health and addresses addictions issues when appropriate. For patients without established primary care, COSW facilitates linkage to clinics that best meet patient’s needs.  COSW may arrange appointments, complete intake paperwork, plan transportation options, accompany client to appointments, and support the patient and clinic staff during initial transition period. COSW often provide high level clinical care planning to outpatient community providers, and support both the patient and the clinics while during this engagement period.  COSW support prescribers with having detailed understanding of patient’s care needs and care needs outside of the clinic or hospital setting.     Coordination of care: COSW facilitates cross-site communication between hospitals, clinics, and other community agencies.  If patient returns to ED/hospital, SW serves as a source of knowledge about patient’s goals, care trajectory, post-discharge needs, and barriers to outpatient care. COSW acts as a point of consistency between systems to improve patient experience. COSW are required to be effective in working within the outpatient, inpatient, emergency department and other crisis based services. COSW composes and/or updates EDIE care guidelines to increase cross-system knowledge of care plan. COSW often are asked to be content experts and lead facilitator for community-based care conferences with multidisciplinary providers and organizations. COSW are asked to provide other professionals with clinical background and recommendations on how to proceed with a highly complex and traumatized patient.    Strategic Partner Facilitation: Facilitates integration of OHSU partners into OHSU Care Model. Seeks to understand our community and hospital partner’s clinical objectives and operating challenges and works to maximize their performance and resolve problems. Creates a clinical partnership that aligns objectives and optimizes performance for both OHSU and partners.   Clinical services: COSW offers clinical expertise to medical providers when relevant to drive effective diagnosis and treatment of mental health, substance use disorders, and to provide basic medical care to those experiencing homelessness. COSW are considered to be specialists in providing care to this vulnerable population. COSW provides intensive outreach and engagement to access needed community services, providing education, counseling and motivational interviewing to enhance outcomes of recommended supports and interventions. COSW builds rapport with the patient, modeling patient, modeling empathy and unconditional positive regard. Use of therapeutic techniques, by creating mutually agreed upon goals, help the patient enhance physical, psychological and social functioning. COSW practice interpersonal communication and system navigation skills alongside the patient. S/he provides positive reinforcement for behavioral modifications. COSW have a unique role when providing longitudinal care to those requiring palliative care and hospice based services.     Case management: Assists patients in securing services to stabilize housing, obtain employment, access financial entitlements, treat addictions issues, and meet basic physical needs. Performs outreach by phone and in person to connect patient to services and increase participation in care. COSW maintains state of the art knowledge of social services in the Tri-County area, including but not limited to shelter access, medical insurance, housing resources, MAT programs, and specific mental health treatment options. COSW makes relevant referrals, advocates for services, and participates in systems-level decision-making when possible.    Clinical Practice: Participation in standards development. Defined patient outcomes are achieved through provision of expert information, recommendations and collaboration in care and clinical practice. Serves as a clinical consultant for OHSU physicians, nursing staff, RN CMs, inpatient and clinic Social Workers and patients. Collaborates with patient/family and members of the multidisciplinary team in the development, implementation and evaluation of a Patient Plan of Care. COSW streamline patient continuum of care transitions and logistical issues, by provide liaison role between inpatient and outpatient providers.   COSW provides education to patient/family in order to assist with patient-led discharge goals. Assesses patients’ SUD, MH and physical healthcare treatment options, as needed. Assesses patient/family understanding of ED/Inpatient admission Discharge Instructions and follow-up Care    Interface with insurance companies: COSW must be highly knowledgeable of insurance coverage needs, requirements and processes. COSW must be able to independently facilitate prior authorizations and be able to provide clinical justification and documentation when needed. The COSW work with highly complex patients, often whose care needs and behavior are viewed as too complex for existing outpatient services/providers. COSW submits complex care need requests for flex funding with clinical rationale. COSW are required to be able to navigate both the physical and behavioral-based insurance care needs. COSW are able to provide clinical interventions and recommendations for physical, mental health, substance use, and housing-based services.     Social Determinants of Health (SDOH):  COSW are content experts in identifying, care planning and intervening to address the numerous disparities the target population faces with regards to SDOH. COSW are able to assess and identify needs, make referrals to services, support engagement with referred services and provide feedback to the hospital leadership about care needs.  Providing higher level teaching and mentorship on assessment and resources availability to hospital and community based social workers, nurses and physicians.     Data  Quality improvement: COSW maintain independent preparation of data, design and collection in collaborating with teammates on an ongoing basis to evaluate program effectiveness. COSW solicits feedback from patients, interdisciplinary colleagues, and community partners to improve service delivery. COSW work to add to the overall knowledge of the hospital staff to have the needed expertise to engage in care to a population that can face barriers in engagement and have resounding care needs.    Quality/Care Services: Leadership is provided in the utilization of Continuous Quality Improvement (CQI) principles to continuously improve and evaluate innovation for high risk, high volume patients and/or system variances. Participates in CQI activities. Utilizes quality indicators in ongoing program development. Facilitates patient movement through the OHSU system, coordinates and facilitates quality related throughput, and balances need for services that are both financially viable and effective. COSW support physicians, nurses, social workers and other staff to recognize and address the moral distress that they experience in working with this population. Providing effective, easily accessible and collaboration supports the ongoing enhancement of staff wellness.  COSW support the hospital efforts to work on the Quadruple Aim. Provider services that demonstrate financial savings to both the hospital system and the insurance companies.     Education and Training  Continuing education: COSW maintains active clinical licensure and obtains required CEUs. COSW participates in continuing education as a learner but also accepts opportunities to provide cross-disciplinary education via rounds, committees, conferences, and presentations when relevant opportunities arise.   Patient, Family and Provider Education: COSW provide psychoeducation to patients and/or their families, and providers that we directly work with. Collaborates with members of the interdisciplinary team including physicians, clinic and hospital personnel to be able to accurately understand care needs of our patients and to be effective in communicating with patients and supports. COSW often acts as an intermediary liaison between providers and patients to find shared goals and recommendations.  Provides patient/family with resource contact information as needed, and supports efforts to access and engage in these services. COSW offer coaching, mentoring, training to medical, nursing and social worker students, as well as to fellow colleagues and peers at OHSU. This training is focused on resources availability but also in clinical delivery of care with population with complex care needs. 

The Certified Nursing Assistant is part of the multi disciplinary team providing care to OHSU patients. The Certified Nursing Assistant provides direct or general nursing care to patients from admission through discharge under the direction of a licensed Registered Nurse and within the scope of practice defined by the Oregon State Board of Nursing. They assist the patients, patient’s families and friends, nursing staff, and other OHSU personnel to assure the delivery of comprehensive quality care in a safe, confidential and comfortable environment.

The Certified Nursing Assistant is part of the multi disciplinary team providing care to OHSU patients. The Certified Nursing Assistant provides direct or general nursing care to patients from admission through discharge under the direction of a licensed Registered Nurse and within the scope of practice defined by the Oregon State Board of Nursing. They assist the patients, patient’s families and friends, nursing staff, and other OHSU personnel to assure the delivery of comprehensive quality care in a safe, confidential and comfortable environment.

Student Progression & Program Support - Advises and monitors students each quarter regarding progress toward program completion requirements, queuing students to update Degree Works to reflect completed coursework. - Supports and advises faculty in provision of advising responsibilities - Performs quarterly audit of student records against the progression policy and notifies administrative directors regarding negative variances. - Issues confidential letters of non-compliance related to probation and dismissal, as directed. - Reviews catalog annually to ensure accurate campus, course and program information and submits corrections as needed.  - Enters confidential student data into admission and progression reports used by administrative directors and associate deans in making admission and progression decisions. - Disseminates application materials and files for campus faculty review. - Works with administrative director to produce annual schedule for campus. - Runs course review report mid-way through each term within Banner to ensure complete course faculty lists are entered and makes corrections as necessary prior to the course evaluation process. - Verifies student for preliminary and final candidate lists to be signed by the administrative director and submitted electronically to the board of nursing. Disseminates accurate and timely information to students each term.  - Updates student email lists for campus or cohort as changes are made due to Leave of Absences, Administrative Withdrawal, Withdrawal or Graduation, quarterly, including notifying Computer access of students who leave the program early, quarterly. Technical Support - Provides technical assistance support to faculty and staff with Outlook, PowerPoint, Excel, Internet, and data base technologies (Banner, Degree Works, Crystal reports, Discover) as needed. - Monitors current student electronic records in the Banner System, including Degree Works and makes recommendations for improvements in reporting to the Assistant Dean for SI quarterly. Public Relations & Administrative - Meets and greets college administrators, faculty and students daily and maintains a cordial and welcoming environment. - Responds daily to phone calls and email from the public, host campus and OHSU community pertaining to the program and campus responding with a professional level of proficiency and integrity.  - Responds daily to priority requests, re-adjusts workload as needed and keeps the administrative director and/or manager appropriately informed. - Participates in committee meetings, sets agendas, assists with meeting arrangements, and takes minutes for the campus and program as assigned.  - Organizes monthly, quarterly and annual campus events in collaboration with administration, student affairs and the host campus including, commencement and orientation. - Attends and participates in host campus advising and student sessions quarterly to answer questions for pre-nursing students, as directed by student affairs manager. - Coordinates the preparation and composition of correspondence, reports, memos, or other program documents for academic programs as needed. - Provides daily general administrative support to the campus, including answering and routing calls. Human Resources/Financial - Collaborates with administrative director or manager on faculty-teaching assignments including tracking faculty hires for the campus and updating course schedules quarterly. - Assist with orientation of new hires and works with the SoN HR department to assist with filling out and submitting related paperwork.  Answers questions about the orientation process and is positive and helpful to new hires. - Maintains records for billings, payments or charges related to the host campus in coordination with the financial operations staff and administrative director.

-  Course and Program Support - Meetswith facultyquarterlytodeterminecourseneeds and develop a timeline for providing support for the term, including: - Coordinating arrangements for visiting lecturers quarterly, including parking, and providing directions and facilitating communication on behalf of faculty. - Proctoring examsas needed, including Kaplan, Examsoft, or other course related exams - Scheduling and arranging for audiovisual equipment for classes and reserving needed equipment. - Prints course rosters the first week of each term and works with faculty to correct any discrepancies by communicating with student and the registrar’s office. - Uploads postings and other course related materials as required during the quarter, including articles from the library, quizzes/tests, power points that accompany weekly lectures and other “just in time” materials - Provides updated book lists to students and to the bookstores, including price and ISBN, per guidelines and clarifies with the faculty of records any discrepancies that need to be addressed. - Maintains an electronic and two hard copies of all syllabi both quarterly - Maintains department computer and equipment check systems weekly and follows up on equipment that has not been turned in and or that needs to be repaired or updated, including performing computer updates quarterly. - Coordinates the editing, proofing, printing and distribution of course materials appropriately. - Keepsstudentfiles up to date by filing weekly. - Schedules use of simulation lab, course break out rooms, grand rounds, videotaping related to the course and keeps record of communication and confirmations related to these schedules to be referenced by faculty of record weekly. - Works with the SON placement coordinator if questions arise about clinical site information and orientation materials that faculty and students reference as part of the course quarterly. - Initiates group email communications as needed with program faculty, students and other academic committees or groups related to courses, programs and ILCs. - Responsiblefor maintaining the security of student files, maintaining the log-out system, and providing appropriate access for students and faculty who request access to files. - Assists with the orientation for new students, faculty and staff, and participates in events such as admissions, convocation, graduation as needed. 2 TechnicalSupport - Providestechnicalsupportto faculty with Outlook, PowerPoint, Excel, Internet, and data base technologies (Banner) as needed. - May assistwith programdata entry projects, quarterly and as needed for admission, graduation and/or other specialized projects where additional support is needed. - Responsiblefor technology support for the campus including maintaining computer, providing orientation and training for media equipment, software applications; video conferencing support; and working with key stakeholders involved in technology on the host campus daily. 3  Public RelationsSupport - Responds daily to phone calls and email from the public and OHSU community pertaining to academic courses and programs, responding with a professional level of proficiency and integrity. - Responds daily to priority requests re-adjusts workload as needed and keeps the academic manager and faculty appropriately informed - Participates in committee meetings, sets agendas, assists with meeting arrangements, and takes minutes as assigned.

Coordinate and Deliver Training - Provides training in patient care areas as well as the classroom - Instruct class in formal instructor-led training for new and experienced learners: EVS NEO, Standard Work, and other trainings. - Delivers specific training programs for EVS department, such as: Safety in Motion®, CHEST, and other approved programs. - Make sure training meets instructional objectives - Coordinate approved trainings and arrange for training rooms and equipment. Assist in the design and development of courses and training material - Assist Manager in the design and development of various courses and trainings for new and experienced employees in EVS. - Evaluates EVS course content and training materials to ensure staff learn key objectives and concepts. - Conduct training needs assessment under the supervision of the Manager. This includes interviewing subject matter experts, conducting job analysis, and various methods of research. - Administers, and reviews course evaluations with managers that measure learner reactions to, and satisfaction with, a class and adjusts training accordingly. - Develops and implements instructor-led courses as prescribed by Manager and updates training materials and course curriculum for a variety of EVS needs to meet instructional objectives under the supervision of the Manager. Maintain accurate training records for all employees - Enters information into Compass Learning Management System database for New Employee Orientation, Safety training, as well as training specific to position (required as on-going or as needed basis) records. Provide support post-training - Assist trainees individually as needed. This could include assistance with computer based trainings and basic computer skills training. Additional Administrative Duties  - Will work on special projects as assigned by the Manager. Development - Keep current with the EVS and training industry by reading technological literature and attending seminars/conferences as appropriate. - Become Member of one or several Departmental committees to enhance and suggest ideas for improvement - Current membership in training organizations: ATD, E-Learning guild or other organization

1. Anesthesia Equipment, Instrument, and Supplies Maintenance:  Checks inventory and if appropriate, requisitions and restocks supplies; rotates dated items on shelves; participates in equipment and supply evaluations; troubleshoots and maintains equipment and supplies and refers to Clinical Engineering for repair; prepares used instruments such as LMA's,  laryngoscope blades for CSPD processing; cleans and sterilizes anesthesia machines and equipment after surgeries and performs necessary surface maintenance 2  Anesthesia Equipment Set-Up:  Monitors surgery schedule to ensure operating rooms are equipped with appropriate anesthesia supplies and equipment; checks anesthesia machines and monitors prior to surgery to assure they are ready for use;  sets up anesthesia equipment prior to surgery including standard IV fluid; difficult airway supplies and equipment, and all other devices needed by anesthesia 3 Anesthesia procedures:  Assist anesthesia provider with a wide variety of procedures following the scope of practice. 4 Performs other duties as assigned: e.g. assists in transporting soiled instruments to CSPD; assists in transporting specimens to Central Lab / Microbiology / Pathology 5. Room Turnover: Supports the OR team in cleaning and preparing for each patient. This includes removing all contaminated items, wiping down all surfaces and equipment, re-setting up each location for the following case, and re-stocking to be fully prepared for the next case.

The Clinical Support Assistant (Administrative Assistant) provides coverage for a full range of administrative back office duties and support as part of the medical care team, including MD, RN, PA, NP, residents, fellows, technicians, medical assistants, patients and families, as well as additional learners and professionals involved in the practice.   This position functions within the administrative scope to assist the medical assistant team to support the Harold Schnitzer Diabetes Health Center (HSDHC) and Adult Endocrinology back office functions, as well as other Department of Medicine (DOM) clinical operations. The Clinical Support Assistant works under the direction of the Lead Medical Assistant(s), and has a direct reporting relationship to the Clinical Operations Supervisor.