Customer Service: - Provide high quality customer service to both external customers (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU health care providers, staff) that exceed the service standards of the health care industry.  - This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management, familiarity with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Enrollment & Authorization - Gather and/or verify patient information including demographics, insurance coverage, and financial status.  - Confirm patient eligibility for health care coverage and clarify any managed care arrangements.  - Verify appropriate accounts are active and associated with services to be received.  - Confirm authorizations for imaging procedures.   - Enter all information accurately into OHSU databases or into the medical record when necessary.  - Follow up on pending authorizations until they are obtained. Arranged Care   - Obtains prior medical records and imaging studies if appropriate. - Answer multi-line telephone, aids with clarifying orders, and notifying clinics of errors.  - Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible.  - Mail information packets.  - Provide personal reminders to patients about upcoming appointments. - Radiology/Surgery Scheduling - Schedules multifaceted patient appointments online, and manually, if necessary, in all modalities of Diagnostic Imaging Services. - Maintains current information regarding schedules for resources and providers. - Serves as liaison and information resource for physicians, nursing support staff, coworkers, IP Admitting Department, Surgery Office, and Periop Services. - Collects from physician and clinics all information necessary order information to schedule a scan (including ICD10 codes, diagnosis, equipment needs, etc.). - Facilitates care arrangements by scheduling IRU time, preops, PAT clinic, ancillary and clinical services as needed. - Applies problem solving and negotiating skills in resolving provider and patient concerns and other imaging related problems. Telecommunications   - Triages and accurately documents telephone calls from patients and referring clinics including requests for appointments, complaints, general information inquiries, and urgent health care concerns.  - Delivers such information or requests promptly to the appropriate providers or their designees. - Clinical Services Resource   - Shares PAS expertise and disseminates PAS information to PAS Specialists within the service area.  - Instructs co-workers as needed in user skills for PAS system software including Order Entry, EPIC cadence scheduling and the Radiology Information System (RIS).  - Maintains a service-based working knowledge of diagnostic and procedural coding and medical terminology. - Fills in as needed for any subordinate PAS position within the service area.   Managed Care Coordination   - Maintains current information on managed care insurance plans and serves as a liaison and information resources for physicians, nursing support staff, PAS specialists, referring physician offices, patients, Hospital Operations Support and others on authorization requirements; serves as a service area resource ICD10 coding requirements; obtains managed care authorizations for consultations, procedures, office visits, care arrangements, and contact other ancillary and clinical services as needed; problem solves and negotiates skills in resolving patient concerns and managed care related problems.

- Interprets and evaluates physician's orders and prescriptions for accuracy, completeness and appropriateness. - Recognizes therapeutic problems, including drug interactions, contraindications, improper dosing and precautions of therapy and toxicities. Consults with practitioner when questions or problems are identified. - Monitors therapeutic response and adverse effects of drug therapy. Consults with practitioner when question or problems are identified. Appropriately reports all adverse drug reactions, drug defects, and medication errors. - Counsels and trains patients regarding appropriate use of their medications, (i.e., purpose, actions, dosage, side effects, storage, precautions, etc.). - Prepares, labels and controls all medications for patient use. - This includes assuring proper drug storage in all areas where medications are dispensed, or stored. - Maintains appropriate records as required by law and hospital policy. - Counsels and trains patients in the appropriate use of their medications (i.e., purpose, actions, dosage, side effects, storage, precautions etc.). - Participates in drug product selection, counsels prescribers on the selection of appropriate and cost effective alternatives. - Researches and evaluates professional literature in response to questions and requests and provides drug informatin to clinic staff and/or OHSU patients.

- Assist pharmacist through performance of the following technical support activities: - Computer order entry of inpatient and outpatient orders. - Filling unit dose medication orders. - Select ordered medications from inventory to fill new orders or to provide 24-hours medication for distribution to patient's room. - Answering telephone, filing, billing / crediting and medication profile maintenance. - Load and refill medications into automated dispensing cabinet stations. - Maintain manufacturing logs and documents to ensure compliance with regulatory agencies. - Perform Unit Dose functions including: - Tube medications from pharmacy to hospital and clinic areas. - Repackage medications for unit dose dispensing; maintain and replenish stock for emergency trays and kits. - Return medications to stock and perform credits. - Record refrigerator temperature daily. - Process narcotics for removal from Pharmacy inventory and order replacements as needed. - Maintain barcode medication integrity by ensuring medications are barcoded before leaving the pharmacy. - System optimization, hardware maintenance, user support, reporting, file transmission and assistance in problem-solving pertaining to automation and technology. - Performs a detailed and thorough audit of controlled substances medications dispensed for a patient and reconciles against products documented as adminisered or returned to the pharmacy for wasting. - Demonstrates the ability to strengthen accountability, identify suspected diversion, and responds to known or suspected diversion incidents to avoid serious patient care, legal, and compliance implications. - Prioritize labels from new orders to assure that product is delivered to label location at least one hour prior to label due time. - Organize and restock work areas during and prior to end of shift, and remove expired medication. - Round to nursing locations: deliver items, remove excess and discontinued oral dosage and injectable dosage units from patients’ bins and refrigerators, and return to pharmacy for action.

- Assist pharmacist through performance of the following technical support activities: - Computer order entry of inpatient and outpatient orders. - Filling unit dose medication orders. - Select ordered medications from inventory to fill new orders or to provide 24-hours medication for distribution to patient's room. - Answering telephone, filing, billing / crediting and medication profile maintenance. - Load and refill medications into automated dispensing cabinet stations. - Prioritize labels from new orders to assure that product is delivered to label location at least one hour prior to label due time. - Organize and restock work areas during and prior to end of shift, and remove expired medication. - Round to nursing locations; deliver items and remove excess and discontinued oral dosage and injectable dosage units from patients’ bins and refrigerators and return to pharmacy for action. - Perform Unit Dose functions including: - Tube medications from pharmacy to hospital and clinic areas. - Repackage medications for unit dose dispensing; maintain and replenish stock for emergency trays and kits. - Return medications to stock and perform credits. - Record refrigerator temperature daily. - Process narcotics for removal from pharmacy inventory and order replacements as needed. - Maintain barcode medication integrity by ensuring medications are barcoded before leaving the pharmacy. - Maintain manufacturing logs and documents to ensure compliance with regulatory agencies. - Perform other technician duties as assigned based on operational needs.

- Assist pharmacist through performance of the following technical support activities: - Computer order entry of inpatient and outpatient orders. - Filling unit dose medication orders. - Select ordered medications from inventory to fill new orders or to provide 24-hours medication for distribution to patient's room. - Answering telephone, filing, billing / crediting and medication profile maintenance. - Load and refill medications into automated dispensing cabinet stations. - Prioritize labels from new orders to assure that product is delivered to label location at least one hour prior to label due time. - Organize and restock work areas during and prior to end of shift, and remove expired medication. - Round to nursing locations; deliver items and remove excess and discontinued oral dosage and injectable dosage units from patients’ bins and refrigerators and return to pharmacy for action. - Perform Unit Dose functions including: - Tube medications from pharmacy to hospital and clinic areas. - Repackage medications for unit dose dispensing; maintain and replenish stock for emergency trays and kits. - Return medications to stock and perform credits. - Record refrigerator temperature daily. - Process narcotics for removal from pharmacy inventory and order replacements as needed. - Maintain barcode medication integrity by ensuring medications are barcoded before leaving the pharmacy. - Maintain manufacturing logs and documents to ensure compliance with regulatory agencies. - Perform other technician duties as assigned based on operational needs.

- Assist pharmacist through performance of the following technical support activities: - Computer order entry of inpatient and outpatient orders. - Filling unit dose medication orders. - Select ordered medications from inventory to fill new orders or to provide 24-hours medication for distribution to patient's room. - Answering telephone, filing, billing / crediting and medication profile maintenance. - Load and refill medications into automated dispensing cabinet stations. - Prioritize labels from new orders to assure that product is delivered to label location at least one hour prior to label due time. - Organize and restock work areas during and prior to end of shift, and remove expired medication. - Round to nursing locations; deliver items and remove excess and discontinued oral dosage and injectable dosage units from patients’ bins and refrigerators and return to pharmacy for action. - Perform Unit Dose functions including: - Tube medications from pharmacy to hospital and clinic areas. - Repackage medications for unit dose dispensing; maintain and replenish stock for emergency trays and kits. - Return medications to stock and perform credits. - Record refrigerator temperature daily. - Process narcotics for removal from pharmacy inventory and order replacements as needed. - Maintain barcode medication integrity by ensuring medications are barcoded before leaving the pharmacy. - Maintain manufacturing logs and documents to ensure compliance with regulatory agencies. - Perform other technician duties as assigned based on operational needs.

- The purpose of this job/position is to function as a member of the Rehabilitation Services patient care team by providing physical therapy services such as therapeutic exercise, neuromuscular reeducation, gait training, patient/family education, and various other physical modalities to assist patients in improving strength, endurance, mobility, and flexibility and to decrease pain.  - This position treats neuro, ortho, medical population.  Therapists are expected to supervise therapy interns and to assist with other educational and research activities conducted by the department or the hospital and meet hospital standards regarding documentation and productivity.

 **New hires are eligible for up to a $1,500 hiring bonus**   The Equipment Processing Technician 2 organizes, transports, packages and sterilizes caging and equipment used with research animals while following strict procedures. This position performs routine duties associated with sanitation, preparation, maintenance and sterilization of caging and equipment used for housing over 50,000 research animals and operates more independently than the Equipment Processing Technician 1.  The Equipment Processing Technician 2 is able to perform biological sample collection and testing, performs sanitation monitoring, sterile equipment preparation, inventory control and stocking areas throughout the campus.

- Performs receiving, stocking, data entry, picking, delivery, and functions as necessary to ensure required daily tasks are completed on time, and sufficiently, to meet the customer’s needs for medical supplies and linen. - Performs requirements of, and maintains compliance with, organizational guidelines and policies. - Stocks and empties Scrub Avail dispensers and empty chute rooms as necessary to ensure an accurate and adequate supply of scrubs and linen are available to meet customer needs. - Performs preventive maintenance functions of the Pyxis/ParEx supply machines/areas as necessary to ensure accurate restocking and patient charging. - Maintains a clean, safe, and efficient working environment; Shelves: ensures shelves are properly erected, clean, neat, properly stocked, and marked with product information. Housekeeping: ensures the warehouse is clean, packaging removed, and non-stock products are neatly arranged. - Facilities: ensures facility deficiencies are reported. - Equipment: provides proper care and regular services to equipment, logs, and reports deficiencies. - Performs other duties as assigned. - Maintains knowledge of, adheres to, and knows the locations for, departmental policy, procedure, safety, and MSDS manuals.

**New hires are eligible for up to a $1,500 hiring bonus**   The Laboratory Animal Technician 1 provides for the basic health and husbandry needs of a large variety of laboratory research animals. The Lab Animal Technician works as a member of a highly interdependent team using a professional approach in providing direct animal care. The technician is most often the first line of defense in spotting health and environmental problems. This is the first level of a three level series. It is distinguished from the Laboratory Animal Technician 2 & 3 by requiring close supervision, intensified training and a lower level of independent decision making skills

On-Site Donation Advocacy and Family Support:  - Rotates 24-hour call responsibilities with team of Donation & Family Advocates - Provides extensive bereavement support and assistance to families of potential donors through sensitive and respectful consideration of culture, beliefs and grief process.  - Collaboratively assesses appropriate timing to educate potential donor's next-of-kin (NOK) about donation options, status of donor designation, or opportunity to authorize donation - Facilitates authorization or disclosure (first-person authorization) with legal NOK and accurately conducts a donor risk assessment interview with identified surrogate of the potential organ donor. - Provides on-going support and guidance to donor family throughout the duration of the case including connecting family to appropriate hospital, community, and social resources - Works with the Organ Procurement Coordinator (OPC) as needed during the donation case. - Completes accurate and timely documentation of donation related activities, including but not limited to post-donation family and professional outcome feedback. On-Site Donation Advocacy and Hospital Support: - Ensures effective communication, process coordination and collaboration with hospital partner nurses and physicians, CLA colleagues and administration, and partner agencies. - Maintains current understanding of individual hospital cultures, policies and best practices. - Serves as an in-person consultant, educator and content expert to healthcare partners for duration of call shift and case activity. Responsible for onsite/real time troubleshooting, problem solving and relationship building. - Coordinates accurate and timely feedback with the hospital development department to ensure continued collaboration and successful interactions with hospital partners. Department Support, Education and Collaboration: - Maintains awareness of current active referrals and pending case activity - Collaborates extensively with family aftercare, to support the program and to ensure a smooth transition from hospital family care to the aftercare program. - Supports hospital development team in the participation of post-case reviews, hospital new employee orientation lectures, and task force committee presentations. Assists in the the development of annual account strategic planning. - Collaborates with OPC colleagues, Family Support Manager and Clinical Manager to serve as a content expert for presentation of case reviews and education opportunities to entire CLA staff. - Participates in departmental on-going education opportunities, and serves as a support resource in the onboarding of new Family Advocate and OPC staff after successful onboarding. - Maintains current knowledge and understanding of best practices in the donation and transplantation industry.   

This non-OHSU student worker position will work in the Environmental Health and Safety Department (EHS) with duties that encompass all missions of OHSU.  EHS oversees/manages programs and policies aimed at minimizing safety, health, environmental, and regulatory risks to the OHSU community. This position will provide support for various EHS projects under the supervision, direction and support of EHS staff and managers. The mix of on-site and work-from-home responsibilities are dependent on the exact role, but have generally been about 70% on-site and 30% work-from-home.  Work schedules are flexible and mutually agreed upon by EHS and the student worker.   Assigned tasks include, but are not limited to: - Inventorying equipment such as eye washes, emergency showers, biosafety cabinets, etc. - inventorying chemicals and spaces, - updating information for the BioRAFT database, - performing inspections using paper or electronic checklists (e.g. Sentact), - certifying/testing equipment such as Chemical Fume Hoods, AEDs, etc. - assisting with data/document management - communication with customers and other assigned tasks.    Tasks assigned to non-OHSU student workers provide an introduction to EHS as a profession and experience that can lead to careers in EHS in addition to highly transferable skills applicable to a variety of fields.  

This non-OHSU student worker position will work in the Environmental Health and Safety Department (EHS) with duties that encompass all missions of OHSU.  EHS oversees/manages programs and policies aimed at minimizing safety, health, environmental, and regulatory risks to the OHSU community. This position will provide support for various EHS projects under the supervision, direction and support of EHS staff and managers. The mix of on-site and work-from-home responsibilities are dependent on the exact role, but have generally been about 70% on-site and 30% work-from-home.  Work schedules are flexible and mutually agreed upon by EHS and the student worker.   Assigned tasks include, but are not limited to: - Inventorying equipment such as eye washes, emergency showers, biosafety cabinets, etc. - inventorying chemicals and spaces, - updating information for the BioRAFT database, - performing inspections using paper or electronic checklists (e.g. Sentact), - certifying/testing equipment such as Chemical Fume Hoods, AEDs, etc. - assisting with data/document management - communication with customers and other assigned tasks.    Tasks assigned to non-OHSU student workers provide an introduction to EHS as a profession and experience that can lead to careers in EHS in addition to highly transferable skills applicable to a variety of fields.  

This position will work in Environmental Health and Safety (EHS) with duties that encompass all missions of OHSU (Oregon Health & Science University). EHS oversees/manages programs and policies aimed at minimizing safety, health, environmental, and regulatory risks to the OHSU community. EHS encompasses chemical, biosafety, fire/life safety, radiation safety, as well as general safety oversight across the university. Projects and/or responsibilities in other Facilities Program areas may also be assigned. Must meet all requirements of Oregon Administrative Rules 333-116-0640.   The Clinical Radiation Safety Officer is a highly specialized position required by state and federal Authorities Having Jurisdiction (AHJs). The person in this position manages the Clinical Radiation Safety Program at OHSU. This position functions as the Clinical Radiation Safety Officer (CRSO) for OHSU’s state issued broad scope human use radioactive materials license as well as consults on other clinically related radioactive material programs (e.g., non-ionizing radiation) for both direct patient care and studies involving human research subjects. The position also functions as the back up to the Laser Safety Officer (LSO).   In these capacities, the Clinical Radiation Safety Officer performs duties necessary to ensure the safe use of ionizing, non-ionizing, and laser radiation sources for human use throughout OHSU. This position is key to protection of the environment and OHSU community, including workforce members, visitors, patients, and human subjects, and oversight of regulatory compliance.   Responsibilities include: - Develop, implement, and monitor the OHSU Clinical Radiation Safety program(s) - Act as the point of contact between OHSU and the State of Oregon’s Radiation Protection Services Section of the Health Division. - Represents OHSU during regulatory inspections related to clinical radiation safety and use. - Evaluate, address, and escalate any issues regarding radioactive materials for human use. - Develop and conduct training, internal inspections/audits, and documented information related to the program requirements - Review of clinical trial protocols with human-subject radiation exams - Direct oversight of the dosimetry program - Direct patient care duties as a member of the clinical care team - Function as the organizational subject matter expert in radiation safety for workforce members and patients, emergency response, and oversight of ionizing and non-ionizing machines in healthcare. - This position acts as a leader for the Clinical Radiation Safety Committee and functions as the primary liaison to the Environment of Care Committee and the OHSU Management System for radiation related matters.

This non-OHSU student worker position will work in the Environmental Health and Safety Department (EHS) with duties that encompass all missions of OHSU.  EHS oversees/manages programs and policies aimed at minimizing safety, health, environmental, and regulatory risks to the OHSU community. This position will provide support for various EHS projects under the supervision, direction and support of EHS staff and managers. The mix of on-site and work-from-home responsibilities are dependent on the exact role, but have generally been about 70% on-site and 30% work-from-home.  Work schedules are flexible and mutually agreed upon by EHS and the student worker.   Assigned tasks include, but are not limited to: - Inventorying equipment such as eye washes, emergency showers, biosafety cabinets, etc. - inventorying chemicals and spaces, - updating information for the BioRAFT database, - performing inspections using paper or electronic checklists (e.g. Sentact), - certifying/testing equipment such as Chemical Fume Hoods, AEDs, etc. - assisting with data/document management - communication with customers and other assigned tasks.    Tasks assigned to non-OHSU student workers provide an introduction to EHS as a profession and experience that can lead to careers in EHS in addition to highly transferable skills applicable to a variety of fields.  

- Oversees the hiring/termination of material management staff. Participates in performance appraisals for staff. Oversee and coordinate staff training to ensure adequate skill levels within department. Initiates disciplinary actions and work plan as needed. Resolves work related issues such as performance, interpersonal conflicts, workload, and scheduling. Uses discretion in discussion related to staffing or personal concerns. Promotes professional development and contributes to the professional growth of others. - Assist & Support Periop Material Manager & Supporting Services in the planning, growth and expansion of department to include new products and technologies. Works collaboratively with Manager to create a united management team for future goals and the day to day operational function. - Facilitates departmental in-services and assists with training and coaching of employees. Encourages successful team development by actively involving staff in planning, decision-making and solving team conflicts. - Oversees and supports the value analysis activities at OHSU in regards to item evaluation, approval, and item file setup - Demonstrates critical thinking skills in problem solving and decision-making. Demonstrates confidentiality regarding patient and co-worker information according to the OHSU Code of Conduct and Human Resource policies and procedures. - Demonstrates critical thinking skills in problem solving and decision-making. Demonstrates confidentiality regarding patient and co-worker information according to the OHSU Code of Conduct and Human Resource policies and procedures. - Oversees various personnel actions including, but not limited to, contract interpretations, hiring, performance appraisals, disciplinary actions, terminations and other related activities.

Retail Leadership   - Responsible for 24/7 management of retail operations on Marquam Hill. - Leads, mentors, trains and develops existing managers, new managers and lead workers. - Prepares and implements the Food & Nutrition Services Retail strategic operating plan as it aligns with the Food & Nutrition Services Departmental Strategic Plan. - Assigns management staff to implement tactics identified in the strategic operating plan. Monitors performance to the strategic plan and the individual tactics. - Responsible for retail menu selection, pricing, merchandizing strategy, and coffee strategy. - Develops, measures, and ensures quality standards. Works with Executive Chef to develop and maintain café menu items, vendor selection, and food safety policy and procedures. - Works with Director of Food and Nutrition Services to develop new business opportunities and locations.  - With the Executive Chef, identifies new products for implementation and negotiates with vendors on price, delivery issues, and outlet placement. - Participates in Oregon Health Science 9th floor retail operation planning for new retail café (replacing 3rd floor café in 4-5 years). Safety & Quality - Develops and monitors food quality standards of all retail operations. - With Food Safety Coordinator and Executive Chef, develops and monitors safety standards, food safety programs, practices, requirements, equipment, and retail premises. - Ensures all Institutional and regulatory food safety standards are followed. - Fulfill responsibilities to the organization through performance that promotes the service excellence philosophy. - Performs requirements for department managers as outlined in "Compliance Roles and Responsibilities in Oregon Health & Science University Hospitals and Clinics." Service & Hospitality - Demonstrates exceptional customer service at all times. - Assesses customer satisfaction during meal times by visiting with guests and staff and anticipates customer’s needs. - Leads the retail team to provide a memorable guest experience. - Develops and monitors retail supervisory rounding of all operational facilities. - Develops and monitors service standards. - Develops measurement and metrics to monitor guest satisfaction levels. - Fulfills responsibilities to the organization through performance that promotes the service excellence philosophy. Employee Engagement - Recruits, hires, orients, and assesses performance of management team (retail supervisors). - Establishes operational and professional development goals for leadership staff. - Completes annual performance review appraisals. - Leads disciplinary action process and all investigatory meeting for all retail operations. - Develops and promotes candidates for certified trainer and other key positions. Financial Management - Provides financial oversight for approximately $10-15 million in annual revenue generated from 12 Cafes, Espresso Bars, Natural Foods Stores, Catering Services and Gift Shop. - Manages $10-15 million expense budget. Assists in retail budgets, forecasts and accounting with the support of the Food Service Director. - Sets goals and standards of quality, cost controls, labor scheduling, staffing and employee training. Develops and implements benchmarking systems in the department for all retail operations. - Monitors monthly expenditures for all Retail Operations. Identifies retail wide problems and areas of concerns and then develops and implement solutions. - Develops annual and 5 year capital budgets. - Budgeted numbers are 50% of pre-Covid totals.

- Food Service Activities: May serve food items on the serving line; portions food items for trays according to each diet; some employees may be assigned the role of checking trays to be sure staff members accurately follow diet; pours juice, coffee, and other drinks; wraps utensils and places on trays; microwaves specified food items; records tray count; maintains adequate supplies of dishes, cups, flatware, and napkins for the serving line and setting up and refilling condiments, dispensers, and food pans; communicates with cook on line replenishment. - Food Preparation: Prepares simple foods according to standardized menus, recipes, or verbal instructions given by supervisor; makes salads, dressings, gelatin, toast, or sandwiches; grills sandwiches, pancakes, eggs, french toast, and hashbrowns and toast; cleans, cuts, and chops vegetables and fruits; slices meats, cheeses, and breads; cuts desserts; adjusts recipe quantities to eliminate excessive waste of food products; prepares formula and tube feeding; fills drink machines, mixes beverages, makes coffee, and prepares sack lunches or snacks; uses various types of commercial kitchen equipment such as mixers, slicers, and choppers; prepares simple desserts such as pudding, cobbler, and loaf cakes; slices and wraps bread and other baked items; checks for proper temperature of prepared foods with thermometer; observes food to be sure it is visually appealing and of high quality. - Sanitation Activities: Cleans sinks, counters, fountains, and serving area; sweeps and mops floors; wipes spills; collects and removes trash; replaces trash-can liners; washes trays and carts; sorts and stacks dishes, glasses, and utensils; wash dishes, pots, and pans; fill and empty dishwasher; stack clean dishware; and clean coffee pots, blenders, pop machine dispensers, ice cream maker, hot chocolate machines, and other commercial equipment; clean delivery vehicles and carts. - Miscellaneous: May instruct and provide assistance to students and/or other food service workers in food preparing, distributing, and cleaning; responds to questions, compliments, or complaints concerning the food or service from customers; assists staff members with special meal functions by setting and decorating tables; transport food supplies and meals using a variety of carts and vehicles

Customer Service: - Provide high quality customer service to both external customers (patients, referring providers, insurance carriers) and internal customers (OHSU health care providers, staff) that meets or exceeds the service standards of the health care industry.  - This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management, familiarity with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Point of Service Operations: - Greet patients. - Create Medical Record Number and complete registration for new patients to OHSU. - Verify and update insurance, history, and demographic information. - Review and release orders, to include any order reconciliation of discrepancies, ABN's, entry of comments on orders, and processing of manual lab orders.   - Prepare necessary paperwork and labels for phlebotomy specimen collection.  - Verify orders using Epic and the Laboratory Information System (LIS).  Places orders using LIS system when necessary.  Order labels using Epic Order Entry or LIS.  Credits and results orders as needed.  - Enters all information accurately into OHSU databases or into the medical record when necessary. - Receive and assist with collecting outpatient specimens and hand out collection supplies and instructions. If/ when certified; perform phlebotomy as needed. - Resolves cancelations, duplicates and re-ordering.  - Answers multi-line telephones, aids with clarifying orders, and notifying clinics of errors. -  Ensures a welcoming, clean, orderly and safe environment for patients checking into the laboratory. - Complete other tasks as assigned. Arranged Care: - Schedule patient walk-in appointments.  - Arrange stretchers, wheelchairs, and interpreter services when necessary, and accommodate other special needs whenever possible. -  Coordinate and call providers and patients for return collections.     

Hiring Bonus and Relocation Package Available Flex schedule available (4x10's), majority of hours need to be between 1500 and 2300.    The PICU is a regional referral center that operates 24/7 for care of critically ill and injured children. The PICU is a 20-bed unit specially equipped to provide care to critically ill or injured pediatric patients from birth to young adulthood, in a family-centered atmosphere. The PICU team cares for children across a vast spectrum of health issues including trauma, surgery, respiratory, cardiac, hematology/oncology and neurologic disorders.  - Extracorporeal Membrane Oxygenation (ECMO): this service is provided in collaboration with pediatric perfusion services.  Staff that provide these interventions (ECMO specialists) are selected, educated and competency validated by Pediatric Perfusion.  - CRRT-continuous renal replacement therapy - Hemodialysis (provided by dialysis services) - Peritoneal dialysis - High Frequency ventilation Operative procedures in the unit for patients too unstable to move to the OR, recovery of postoperative cardiac, neurosurgical, general surgery patients who are hemodynamically unstable or who continue to require post-operative ventilator assistance.   The Assistant Nurse Manager (ANM) is a registered nurse (RN) who is responsible for upholding excellence in the provision of nursing care through the implementation of the Profession Practice Model. The ANM, in association with the Nurse Manager, is responsible for the managerial and leadership functions within a patient environment. The ANM functions primarily on evening and nightshift hours to provide operational oversight, consistency and continuity. The ANM partners with the interdisciplinary care team to ensure the delivery of safe, quality patient care and compliance with regulatory standards, and administrative and clinical policies and procedures. The ANM performs managerial activities, and demonstrates effective leadership behaviors including performing evaluations, employee mentoring, coaching, and performance management. The ANM implements quality and safety initiatives, engages in process improvement, ensures adherence to bargaining unit agreements and human resource management. The ANM creates and sustains a patient care environment that supports a safe, knowledgeable, compassionate, productive, and engaged staff.   The ANM’s decisions and actions are based on ethical principles as outlined by the American Nurses Association. The ANM practices in adherence with the American Nurses Association’s (ANA) Nursing Administration: Scope and Standards of Practice for Nurse Administrators, the ANA Code of Ethics, the Oregon State Board Nurse Practice Act, and within the context of the Nurse Executive Competencies developed by the American Organization of Nurse Executives (AONE). The ANM exemplifies the principles of the OHSU Culture of Safety Position Statement by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.