As a Dental Assistant, under the supervision of a licensed dentist, you will provide chair side assistance to dentists, dental or graduate students, interns, and residents, dental hygienists, or dental technicians. You may also perform clinical support duties such as patient appointment status updates and maintaining patient records.
Job duties will include a variety of functions including:
- Chair side dental support for dentists, dental students, or dental hygienists.
- Educational support for dental students in techniques of four handed dentistry and use of chair side dental assistant.
- Some clinical support and administrative functions including EHR entries, patient appointment duties, and supply order coordination
Network Responsibilities and Coordination of Care:
- Serves as the Cancer Network's main point of contact for a set group of Network Member practices and their staff with regard to coordination of care at OHSU. This position will be responsible for key areas of the network. Triages Network inquires and referrals to appropriate OHSU contacts, particularly directing clinical calls to appropriate clinic RN or CMA, and follows up with Knight contact and Network Member to ensure OHSU "closes the loop" with each inquiry and referral.
- As assigned and under the direction of the KCI Program Manager and serves as a liaison between referring providers, Network Members and Knight physicians, clinicians, PAS staff, and care coordinators in the medical practice to support community providers and patients throughout the cancer care continuum (prevention, screening, risk assessment, diagnosis, clinical trials, treatment, survivorship, and end of life care) as appropriate.
- Ensure Network patients follow through with referrals to other specialties, labs, and diagnostic imaging through review of patient records in OHSU Epic and through direct verbal and written communication with representatives from Network Member clinical teams and OHSU clinical and research teams.
- Independently manages workload within service level agreement; Understanding and abiding by agreed upon timelines, i.e. Network Members, Referral processing metrics (2/4 day)
- Maintains a detailed tracking mechanism to track actions that require follow up related to patient and referring office inquires, referrals, records requests, etc.
- Receive and make outgoing phone calls to patients, referring provider offices, or other medical facilities within or outside the Knight Cancer Network regarding new patient scheduling, inquiries regarding oncology related research studies, and inquiries.
- Assess/coordinate patient and referring office scheduling requests utilizing standard work based on diagnosis, insurance coverage or lack thereof, and previous treatments.
- Facilitate financial counselor review or consultation for patients that do not have insurance or are underinsured per standard work.
- Triage medical treatment questions to the appropriate clinical parties via Epic.
- Coordinate additional supportive appointments, such as labs, treatment, imaging, etc., with other OHSU departments and referring provider practices to achieve optimal care coordination for medical or financially fragile patients.
Clinical Research:
- Serves as a liaison between Network Members and Knight research teams to facilitate enrollment on and adherence to clinical trials.
- Coordinates with OHSU clinical research nurses/associates/faculty notification to community oncologist and a nurse at the practice when a patient is enrolled on a clinical trial.
- Directs Network Members to the OHSU faculty note and ensure the community practice team is aware of immediate next steps to occur in the community practice.
- Notifies OHSU team if Network Member perceives any barriers and connects the clinical teams involved to resolve, assisting where relevant and within a non-clinical scope.
Referral Processing:
- Process incoming referrals that are faxed, emailed, or verbally given to the KCI department from the OHSU Intake Referral Center, Network Members or referrals directly faxed referrals to the KCI department.
- Ensure that patient demographics are correct (i.e. address, contact numbers, PCP, referring provider, referred to provider etc.).
- Create referral shell from faxed referral. Cross-reference referral matrix to identify what additional records if needed are required for medical review or appointment.
- Request medical records including but not limited to, office notes, lab/imaging reports, etc. Enter orders for pathology review, request images be pushed to the OHSU Imaging EMR.
- Separate faxed referral into like categories and create a PDF packet of the medical records information to facilitate medical review.
- Coordinate medical review and with Nurse Navigator or Medical Provider
- Request additional records or schedule additional appointments necessary to be done in coordination of a new visit.
- Communicate with the referring office/ patient throughout the referral process from start to finish informing of delays or additional items needed prior to scheduling up to scheduling.
Managed Care & Financial Coordination:
Process Managed Care functions to include but not limited to the following:
- Maintain current information on insurance plans and serve as a liaison and information resources for physicians, nursing support staff, co-workers, referring physicians’ offices, patients and insurance companies on authorization requirements.
- Gather and/or verify patient information including demographics, insurance coverage, and financial status in accordance with OHSU and best practices.
- Enter all information accurately into OHSU EMR and /or into the medical record when necessary.
- Document financial status and make referrals to financial counselors based off key indicators.
Hiring Bonus and Relocation Package Available
Scientist
- Evaluates knowledge of self and others:
- Evaluates own knowledge and nursing practice in relation to professional practice standards and evidence-based knowledge; identifies areas of strength and professional growth; sets and achieves professional development goals.
- Evaluates knowledge and nursing practice of peers, recognizing strengths, providing constructive feedback and maintaining caring and compassionate relationships
- Identifies complexities within OHSU systems and participates in identifying and resolving work flow barriers to effective, efficient, and fiscally responsible care delivery.
- Evaluates patient outcomes against quality goals or benchmarks. Promotes innovation through participation in data collection, data analysis, evidence-based performance improvement plans, nursing or interdisciplinary research, and education about change methods.
Leader
- Uses an evidence-based decision making process to determine the patient’s priority goals and care activities in relation to:
- Nursing’s independent scope of practice (safety, comfort, hygiene, restorative measures, and health promotion)
- The interdisciplinary plan of care
- Documenting decision making in the patient’s plan of care and hand-off communication
- Protects and advocates for patient safety, health and wellbeing:
- Communicates and formally reports concerns and/or seeks change where individual or institutional behavior in the practice setting jeopardizes the well-being of patient, families, or team members. (e.g. Patient Safety Net report, chain of command).
- Speaks up and intervenes when an individual’s actions or practice is not in alignment with patient safety. The nurse speaks directly to the responsible party, and takes responsibility to support those who identify potentially questionable practice.
- Keeps the patient as the focus when exercising judgment in accepting responsibilities, seeking consultation, and assigning activities to others who carry out nursing care:
- Assigns or delegates tasks based on the needs and condition of the patient, potential for harm, stability of the patient’s condition, complexity of the task, predictability of the outcome, availability to monitor and supervise, and competency of the individual being delegated to.
- Allocates resources based on identified patient and family needs
- Speaks up immediately about concerns regarding assigned responsibilities
Practitioner
- Acts as a patient advocate by partnering with the person, family, significant others, and caregivers, as appropriate, to implement and evaluate the plan of care. Assures that the plan is aligned with the patient’s physical, spiritual, and psychosocial goals, initiating changes as appropriate.
- Delegates and supervises tasks consistent with other caregivers’ scope of practice, adhering to standards, regulations, and role expectations including self-care and collaborative teamwork.
- Delivers care in a manner that preserves and protects patient autonomy, privacy, dignity, confidentiality and rights.
- Implements direct and indirect nursing care consistent with evidence-based practices, hospital policies and procedures, and scope and standards of practice.
Knowledge Transfer
- Develops a therapeutic relationship with patients and families, effectively transfers information about disease, health and recovery, Engages patients and families in decision-making about the plan of care. Evaluates capacity for self-care and addresses concerns about transition to next level of care, different healthcare facility or home.
- Communicates evaluation of patient’s stability, progress, discharge plan and recommendation for continuity of the medical and nursing plan to other members of the health care team, including through accurate and timely documentation of the patient’s electronic record.
- Effectively transfers knowledge to other members of the team to support the safety of their practice (e.g. educating students, precepting, in-services, giving and receiving feedback during handoffs). Seeks knowledge from other members of the team to ensure safety of own practice. Engages in collaborative and effective decision-making with other members of the team while maintaining caring and compassionate relationships.
Hiring Bonus and Relocation Package Available
Scientist
- Evaluates knowledge of self and others:
- Evaluates own knowledge and nursing practice in relation to professional practice standards and evidence-based knowledge; identifies areas of strength and professional growth; sets and achieves professional development goals.
- Evaluates knowledge and nursing practice of peers, recognizing strengths, providing constructive feedback and maintaining caring and compassionate relationships
- Identifies complexities within OHSU systems and participates in identifying and resolving work flow barriers to effective, efficient, and fiscally responsible care delivery.
- Evaluates patient outcomes against quality goals or benchmarks. Promotes innovation through participation in data collection, data analysis, evidence-based performance improvement plans, nursing or interdisciplinary research, and education about change methods.
Leader
- Uses an evidence-based decision making process to determine the patient’s priority goals and care activities in relation to:
- Nursing’s independent scope of practice (safety, comfort, hygiene, restorative measures, and health promotion)
- The interdisciplinary plan of care
- Documenting decision making in the patient’s plan of care and hand-off communication
- Protects and advocates for patient safety, health and wellbeing:
- Communicates and formally reports concerns and/or seeks change where individual or institutional behavior in the practice setting jeopardizes the well-being of patient, families, or team members. (e.g. Patient Safety Net report, chain of command).
- Speaks up and intervenes when an individual’s actions or practice is not in alignment with patient safety. The nurse speaks directly to the responsible party, and takes responsibility to support those who identify potentially questionable practice.
- Keeps the patient as the focus when exercising judgment in accepting responsibilities, seeking consultation, and assigning activities to others who carry out nursing care:
- Assigns or delegates tasks based on the needs and condition of the patient, potential for harm, stability of the patient’s condition, complexity of the task, predictability of the outcome, availability to monitor and supervise, and competency of the individual being delegated to.
- Allocates resources based on identified patient and family needs
- Speaks up immediately about concerns regarding assigned responsibilities
Practitioner
- Acts as a patient advocate by partnering with the person, family, significant others, and caregivers, as appropriate, to implement and evaluate the plan of care. Assures that the plan is aligned with the patient’s physical, spiritual, and psychosocial goals, initiating changes as appropriate.
- Delegates and supervises tasks consistent with other caregivers’ scope of practice, adhering to standards, regulations, and role expectations including self-care and collaborative teamwork.
- Delivers care in a manner that preserves and protects patient autonomy, privacy, dignity, confidentiality and rights.
- Implements direct and indirect nursing care consistent with evidence-based practices, hospital policies and procedures, and scope and standards of practice.
Knowledge Transfer
- Develops a therapeutic relationship with patients and families, effectively transfers information about disease, health and recovery, Engages patients and families in decision-making about the plan of care. Evaluates capacity for self-care and addresses concerns about transition to next level of care, different healthcare facility or home.
- Communicates evaluation of patient’s stability, progress, discharge plan and recommendation for continuity of the medical and nursing plan to other members of the health care team, including through accurate and timely documentation of the patient’s electronic record.
- Effectively transfers knowledge to other members of the team to support the safety of their practice (e.g. educating students, precepting, in-services, giving and receiving feedback during handoffs). Seeks knowledge from other members of the team to ensure safety of own practice. Engages in collaborative and effective decision-making with other members of the team while maintaining caring and compassionate relationships.
Hiring Bonus and Relocation Package Available
Scientist
- Evaluates knowledge of self and others:
- Evaluates own knowledge and nursing practice in relation to professional practice standards and evidence-based knowledge; identifies areas of strength and professional growth; sets and achieves professional development goals.
- Evaluates knowledge and nursing practice of peers, recognizing strengths, providing constructive feedback and maintaining caring and compassionate relationships
- Identifies complexities within OHSU systems and participates in identifying and resolving work flow barriers to effective, efficient, and fiscally responsible care delivery.
- Evaluates patient outcomes against quality goals or benchmarks. Promotes innovation through participation in data collection, data analysis, evidence-based performance improvement plans, nursing or interdisciplinary research, and education about change methods.
Leader
- Uses an evidence-based decision making process to determine the patient’s priority goals and care activities in relation to:
- Nursing’s independent scope of practice (safety, comfort, hygiene, restorative measures, and health promotion)
- The interdisciplinary plan of care
- Documenting decision making in the patient’s plan of care and hand-off communication
- Protects and advocates for patient safety, health and wellbeing:
- Communicates and formally reports concerns and/or seeks change where individual or institutional behavior in the practice setting jeopardizes the well-being of patient, families, or team members. (e.g. Patient Safety Net report, chain of command).
- Speaks up and intervenes when an individual’s actions or practice is not in alignment with patient safety. The nurse speaks directly to the responsible party, and takes responsibility to support those who identify potentially questionable practice.
- Keeps the patient as the focus when exercising judgment in accepting responsibilities, seeking consultation, and assigning activities to others who carry out nursing care:
- Assigns or delegates tasks based on the needs and condition of the patient, potential for harm, stability of the patient’s condition, complexity of the task, predictability of the outcome, availability to monitor and supervise, and competency of the individual being delegated to.
- Allocates resources based on identified patient and family needs
- Speaks up immediately about concerns regarding assigned responsibilities
Practitioner
- Acts as a patient advocate by partnering with the person, family, significant others, and caregivers, as appropriate, to implement and evaluate the plan of care. Assures that the plan is aligned with the patient’s physical, spiritual, and psychosocial goals, initiating changes as appropriate.
- Delegates and supervises tasks consistent with other caregivers’ scope of practice, adhering to standards, regulations, and role expectations including self-care and collaborative teamwork.
- Delivers care in a manner that preserves and protects patient autonomy, privacy, dignity, confidentiality and rights.
- Implements direct and indirect nursing care consistent with evidence-based practices, hospital policies and procedures, and scope and standards of practice.
Knowledge Transfer
- Develops a therapeutic relationship with patients and families, effectively transfers information about disease, health and recovery, Engages patients and families in decision-making about the plan of care. Evaluates capacity for self-care and addresses concerns about transition to next level of care, different healthcare facility or home.
- Communicates evaluation of patient’s stability, progress, discharge plan and recommendation for continuity of the medical and nursing plan to other members of the health care team, including through accurate and timely documentation of the patient’s electronic record.
- Effectively transfers knowledge to other members of the team to support the safety of their practice (e.g. educating students, precepting, in-services, giving and receiving feedback during handoffs). Seeks knowledge from other members of the team to ensure safety of own practice. Engages in collaborative and effective decision-making with other members of the team while maintaining caring and compassionate relationships.
Scientist
- Evaluates knowledge of self and others:
- Evaluates own knowledge and nursing practice in relation to professional practice standards and evidence-based knowledge; identifies areas of strength and professional growth; sets and achieves professional development goals.
- Evaluates knowledge and nursing practice of peers, recognizing strengths, providing constructive feedback and maintaining caring and compassionate relationships
- Identifies complexities within OHSU systems and participates in identifying and resolving work flow barriers to effective, efficient, and fiscally responsible care delivery.
- Evaluates patient outcomes against quality goals or benchmarks. Promotes innovation through participation in data collection, data analysis, evidence-based performance improvement plans, nursing or interdisciplinary research, and education about change methods.
Leader
- Uses an evidence-based decision making process to determine the patient’s priority goals and care activities in relation to:
- Nursing’s independent scope of practice (safety, comfort, hygiene, restorative measures, and health promotion)
- The interdisciplinary plan of care
- Documenting decision making in the patient’s plan of care and hand-off communication
- Protects and advocates for patient safety, health and wellbeing:
- Communicates and formally reports concerns and/or seeks change where individual or institutional behavior in the practice setting jeopardizes the well-being of patient, families, or team members. (e.g. Patient Safety Net report, chain of command).
- Speaks up and intervenes when an individual’s actions or practice is not in alignment with patient safety. The nurse speaks directly to the responsible party, and takes responsibility to support those who identify potentially questionable practice.
- Keeps the patient as the focus when exercising judgment in accepting responsibilities, seeking consultation, and assigning activities to others who carry out nursing care:
- Assigns or delegates tasks based on the needs and condition of the patient, potential for harm, stability of the patient’s condition, complexity of the task, predictability of the outcome, availability to monitor and supervise, and competency of the individual being delegated to.
- Allocates resources based on identified patient and family needs
- Speaks up immediately about concerns regarding assigned responsibilities
Practitioner
- Acts as a patient advocate by partnering with the person, family, significant others, and caregivers, as appropriate, to implement and evaluate the plan of care. Assures that the plan is aligned with the patient’s physical, spiritual, and psychosocial goals, initiating changes as appropriate.
- Delegates and supervises tasks consistent with other caregivers’ scope of practice, adhering to standards, regulations, and role expectations including self-care and collaborative teamwork.
- Delivers care in a manner that preserves and protects patient autonomy, privacy, dignity, confidentiality and rights.
- Implements direct and indirect nursing care consistent with evidence-based practices, hospital policies and procedures, and scope and standards of practice.
Knowledge Transfer
- Develops a therapeutic relationship with patients and families, effectively transfers information about disease, health and recovery, Engages patients and families in decision-making about the plan of care. Evaluates capacity for self-care and addresses concerns about transition to next level of care, different healthcare facility or home.
- Communicates evaluation of patient’s stability, progress, discharge plan and recommendation for continuity of the medical and nursing plan to other members of the health care team, including through accurate and timely documentation of the patient’s electronic record.
- Effectively transfers knowledge to other members of the team to support the safety of their practice (e.g. educating students, precepting, in-services, giving and receiving feedback during handoffs). Seeks knowledge from other members of the team to ensure safety of own practice. Engages in collaborative and effective decision-making with other members of the team while maintaining caring and compassionate relationships.
Hiring Bonus and Relocation Package Available
Scientist
- Evaluates knowledge of self and others:
- Evaluates own knowledge and nursing practice in relation to professional practice standards and evidence-based knowledge; identifies areas of strength and professional growth; sets and achieves professional development goals.
- Evaluates knowledge and nursing practice of peers, recognizing strengths, providing constructive feedback and maintaining caring and compassionate relationships
- Identifies complexities within OHSU systems and participates in identifying and resolving work flow barriers to effective, efficient, and fiscally responsible care delivery.
- Evaluates patient outcomes against quality goals or benchmarks. Promotes innovation through participation in data collection, data analysis, evidence-based performance improvement plans, nursing or interdisciplinary research, and education about change methods.
Leader
- Uses an evidence-based decision making process to determine the patient’s priority goals and care activities in relation to:
- Nursing’s independent scope of practice (safety, comfort, hygiene, restorative measures, and health promotion)
- The interdisciplinary plan of care
- Documenting decision making in the patient’s plan of care and hand-off communication
- Protects and advocates for patient safety, health and wellbeing:
- Communicates and formally reports concerns and/or seeks change where individual or institutional behavior in the practice setting jeopardizes the well-being of patient, families, or team members. (e.g. Patient Safety Net report, chain of command).
- Speaks up and intervenes when an individual’s actions or practice is not in alignment with patient safety. The nurse speaks directly to the responsible party, and takes responsibility to support those who identify potentially questionable practice.
- Keeps the patient as the focus when exercising judgment in accepting responsibilities, seeking consultation, and assigning activities to others who carry out nursing care:
- Assigns or delegates tasks based on the needs and condition of the patient, potential for harm, stability of the patient’s condition, complexity of the task, predictability of the outcome, availability to monitor and supervise, and competency of the individual being delegated to.
- Allocates resources based on identified patient and family needs
- Speaks up immediately about concerns regarding assigned responsibilities
Practitioner
- Acts as a patient advocate by partnering with the person, family, significant others, and caregivers, as appropriate, to implement and evaluate the plan of care. Assures that the plan is aligned with the patient’s physical, spiritual, and psychosocial goals, initiating changes as appropriate.
- Delegates and supervises tasks consistent with other caregivers’ scope of practice, adhering to standards, regulations, and role expectations including self-care and collaborative teamwork.
- Delivers care in a manner that preserves and protects patient autonomy, privacy, dignity, confidentiality and rights.
- Implements direct and indirect nursing care consistent with evidence-based practices, hospital policies and procedures, and scope and standards of practice.
Knowledge Transfer
- Develops a therapeutic relationship with patients and families, effectively transfers information about disease, health and recovery, Engages patients and families in decision-making about the plan of care. Evaluates capacity for self-care and addresses concerns about transition to next level of care, different healthcare facility or home.
- Communicates evaluation of patient’s stability, progress, discharge plan and recommendation for continuity of the medical and nursing plan to other members of the health care team, including through accurate and timely documentation of the patient’s electronic record.
- Effectively transfers knowledge to other members of the team to support the safety of their practice (e.g. educating students, precepting, in-services, giving and receiving feedback during handoffs). Seeks knowledge from other members of the team to ensure safety of own practice. Engages in collaborative and effective decision-making with other members of the team while maintaining caring and compassionate relationships.
Hiring Bonus and Relocation Package Available
Scientist
- Evaluates knowledge of self and others:
- Evaluates own knowledge and nursing practice in relation to professional practice standards and evidence-based knowledge; identifies areas of strength and professional growth; sets and achieves professional development goals.
- Evaluates knowledge and nursing practice of peers, recognizing strengths, providing constructive feedback and maintaining caring and compassionate relationships
- Identifies complexities within OHSU systems and participates in identifying and resolving work flow barriers to effective, efficient, and fiscally responsible care delivery.
- Evaluates patient outcomes against quality goals or benchmarks. Promotes innovation through participation in data collection, data analysis, evidence-based performance improvement plans, nursing or interdisciplinary research, and education about change methods.
Leader
- Uses an evidence-based decision making process to determine the patient’s priority goals and care activities in relation to:
- Nursing’s independent scope of practice (safety, comfort, hygiene, restorative measures, and health promotion)
- The interdisciplinary plan of care
- Documenting decision making in the patient’s plan of care and hand-off communication
- Protects and advocates for patient safety, health and wellbeing:
- Communicates and formally reports concerns and/or seeks change where individual or institutional behavior in the practice setting jeopardizes the well-being of patient, families, or team members. (e.g. Patient Safety Net report, chain of command).
- Speaks up and intervenes when an individual’s actions or practice is not in alignment with patient safety. The nurse speaks directly to the responsible party, and takes responsibility to support those who identify potentially questionable practice.
- Keeps the patient as the focus when exercising judgment in accepting responsibilities, seeking consultation, and assigning activities to others who carry out nursing care:
- Assigns or delegates tasks based on the needs and condition of the patient, potential for harm, stability of the patient’s condition, complexity of the task, predictability of the outcome, availability to monitor and supervise, and competency of the individual being delegated to.
- Allocates resources based on identified patient and family needs
- Speaks up immediately about concerns regarding assigned responsibilities
Practitioner
- Acts as a patient advocate by partnering with the person, family, significant others, and caregivers, as appropriate, to implement and evaluate the plan of care. Assures that the plan is aligned with the patient’s physical, spiritual, and psychosocial goals, initiating changes as appropriate.
- Delegates and supervises tasks consistent with other caregivers’ scope of practice, adhering to standards, regulations, and role expectations including self-care and collaborative teamwork.
- Delivers care in a manner that preserves and protects patient autonomy, privacy, dignity, confidentiality and rights.
- Implements direct and indirect nursing care consistent with evidence-based practices, hospital policies and procedures, and scope and standards of practice.
Knowledge Transfer
- Develops a therapeutic relationship with patients and families, effectively transfers information about disease, health and recovery, Engages patients and families in decision-making about the plan of care. Evaluates capacity for self-care and addresses concerns about transition to next level of care, different healthcare facility or home.
- Communicates evaluation of patient’s stability, progress, discharge plan and recommendation for continuity of the medical and nursing plan to other members of the health care team, including through accurate and timely documentation of the patient’s electronic record.
- Effectively transfers knowledge to other members of the team to support the safety of their practice (e.g. educating students, precepting, in-services, giving and receiving feedback during handoffs). Seeks knowledge from other members of the team to ensure safety of own practice. Engages in collaborative and effective decision-making with other members of the team while maintaining caring and compassionate relationships.
Hiring Bonus and Relocation Package Available
Scientist
- Evaluates knowledge of self and others:
- Evaluates own knowledge and nursing practice in relation to professional practice standards and evidence-based knowledge; identifies areas of strength and professional growth; sets and achieves professional development goals.
- Evaluates knowledge and nursing practice of peers, recognizing strengths, providing constructive feedback and maintaining caring and compassionate relationships
- Identifies complexities within OHSU systems and participates in identifying and resolving work flow barriers to effective, efficient, and fiscally responsible care delivery.
- Evaluates patient outcomes against quality goals or benchmarks. Promotes innovation through participation in data collection, data analysis, evidence-based performance improvement plans, nursing or interdisciplinary research, and education about change methods.
Leader
- Uses an evidence-based decision making process to determine the patient’s priority goals and care activities in relation to:
- Nursing’s independent scope of practice (safety, comfort, hygiene, restorative measures, and health promotion)
- The interdisciplinary plan of care
- Documenting decision making in the patient’s plan of care and hand-off communication
- Protects and advocates for patient safety, health and wellbeing:
- Communicates and formally reports concerns and/or seeks change where individual or institutional behavior in the practice setting jeopardizes the well-being of patient, families, or team members. (e.g. Patient Safety Net report, chain of command).
- Speaks up and intervenes when an individual’s actions or practice is not in alignment with patient safety. The nurse speaks directly to the responsible party, and takes responsibility to support those who identify potentially questionable practice.
- Keeps the patient as the focus when exercising judgment in accepting responsibilities, seeking consultation, and assigning activities to others who carry out nursing care:
- Assigns or delegates tasks based on the needs and condition of the patient, potential for harm, stability of the patient’s condition, complexity of the task, predictability of the outcome, availability to monitor and supervise, and competency of the individual being delegated to.
- Allocates resources based on identified patient and family needs
- Speaks up immediately about concerns regarding assigned responsibilities
Practitioner
- Acts as a patient advocate by partnering with the person, family, significant others, and caregivers, as appropriate, to implement and evaluate the plan of care. Assures that the plan is aligned with the patient’s physical, spiritual, and psychosocial goals, initiating changes as appropriate.
- Delegates and supervises tasks consistent with other caregivers’ scope of practice, adhering to standards, regulations, and role expectations including self-care and collaborative teamwork.
- Delivers care in a manner that preserves and protects patient autonomy, privacy, dignity, confidentiality and rights.
- Implements direct and indirect nursing care consistent with evidence-based practices, hospital policies and procedures, and scope and standards of practice.
Knowledge Transfer
- Develops a therapeutic relationship with patients and families, effectively transfers information about disease, health and recovery, Engages patients and families in decision-making about the plan of care. Evaluates capacity for self-care and addresses concerns about transition to next level of care, different healthcare facility or home.
- Communicates evaluation of patient’s stability, progress, discharge plan and recommendation for continuity of the medical and nursing plan to other members of the health care team, including through accurate and timely documentation of the patient’s electronic record.
- Effectively transfers knowledge to other members of the team to support the safety of their practice (e.g. educating students, precepting, in-services, giving and receiving feedback during handoffs). Seeks knowledge from other members of the team to ensure safety of own practice. Engages in collaborative and effective decision-making with other members of the team while maintaining caring and compassionate relationships.
Strategic Planning:
- Partners with others to develop a department strategic plan that aligns with the division strategic plan and nursing’s vision.
- Collaboratively formulates department objectives, goals and specific strategies related to initiatives.
- Distributes leadership to achieve strategic targets.
- Develops short and long term goals that identify the target conditions.
- Coordinates the implementation of interventions to meet department-level goals.
- Communicates, implements, and evaluates the unit strategic plan.
Operational Leadership:
- Partners with others to enhance healthcare and, ultimately patient care through interdisciplinary activities, such as education, consultation, management, technological development, or research opportunities.
- Applies systems theory with an understanding that how parts of a system relate to the overall system.
- Maintains knowledge of current nursing practice and the roles and functions of care team members (e.g. charge nurse, code team, RRT).
- Evaluates staff’s competency and intervenes to optimize performance and ensure safe, quality, effective and efficient patient care.
- Leads and practices patient/family advocacy and promotes patient-centered decisions and outcomes.
- Maintains visibility and open communication with the staff and department leadership.
- Communicates plans and decisions to department staff and other stakeholders.
- Asserts view in a non-judgmental manner. Ensures the care environment supports the provision of safe quality care, and a work place that promotes shared decision-making, accountability, autonomy and engagement.
- Reflects on own method of decision-making and the role of beliefs, values and inferences to develop leadership and performance capacity.
Practices within shared-governance structures to distribute leadership and promote decision-making appropriate level within the governance structure.
- Celebrates successes and accomplishments.
Financial Management:
- Evaluates nurse leaders’ achievement toward financial performance targets.
- Develops nurse leaders in managing productive, non-productive and premium pay to optimize performance goals.
- Achieves financial targets: Manages productive, non-productive and premium pay to optimize performance goals.
- Collaborates with the Professional Practice Leader to prioritize and allocate resources for department/division level education & practice priorities.
- Develops innovative solutions and applies strategies to obtain appropriate resources for nursing initiatives.
- Promotes activities that inform others about cost, risks, and benefits or care, or of the plan and solution.
Human Resources:
- Uses evidence-based leadership to promote desired behaviors.
- Manages leader and staff performance through progressive development and actions to advance a culture that embraces a Learning Organization.
- Develops a high-functioning workforce in collaboration with the department leadership.
- Recognizes and rewards exemplary professional practice.
- Mentors and coaches staff in an ongoing and progressive manner.
- Monitors and evaluates the application of practice standards.
- Collaborates with department leadership to facilitate behaviors that impact safety, quality, patient satisfaction, and employee satisfaction.
- Leads department efforts to recruit & retain highly qualified staff.
- Develops department succession planning initiatives.
- Collaborates with the PPL (if applicable) to identify individual practice issues, develops improvement strategies, and evaluates performance for all nursing staff on assigned units.
Performance Improvement:
- Develops the department/division quality plan in collaboration with the unit’s formal and informal leaders.
- Utilizes data to identify areas for improvement based on assessment and current states.
- Articulates the link between metrics and goals.
- Monitors and uses data to determine patient care quality improvement objectives.
- Evaluates the practice environment, and designs and implements quality improvement strategies to ensure nursing sensitive outcomes meets or exceeds established goals.
- Evaluates the impact/benefits of organizational, nursing, and department initiatives.
- Identifies areas of risk and makes suggestions for reducing risk and improving outcomes.
- Trends and investigates concerns and errors to understand the root cause of occurrences of errors or adverse events and success.
- Maintains oversight for the department-level communication plan to connect system, healthcare and nursing initiatives.
- Supports workflow processes that builds a culture of safety.
- Uses current research findings and other evidence to expand clinical knowledge, enhance role performance, and increase knowledge of professional issues.
Professionalism:
- Evaluates practice in relation to the professional practice standards and existing evidence.
- Promotes translation of theory, scope & standards into practice to exercise autonomy and decision-making authority.
- Advances practice excellence by communicating a clear and consistent message about the ownership of role and standards-based professional practice.
- Mentors and supports others to access resources for their professional development.
- Engages in informal and formal processes of giving and seeking feedback regarding role performance from individuals, professional colleagues, representatives, administrators, and others.
Hiring Bonus and Relocation Package Available
The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN’s care delivery is consistent with the Oregon Nurse Practice Act, the American Nurses Association (ANA) Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, practitioner, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN’s engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, Learning Culture, and an Engaged Informed Culture.
Hiring Bonus and Relocation Package Available
Scientist
- Evaluates knowledge of self and others:
- Evaluates own knowledge and nursing practice in relation to professional practice standards and evidence-based knowledge; identifies areas of strength and professional growth; sets and achieves professional development goals.
- Evaluates knowledge and nursing practice of peers, recognizing strengths, providing constructive feedback and maintaining caring and compassionate relationships
- Identifies complexities within OHSU systems and participates in identifying and resolving work flow barriers to effective, efficient, and fiscally responsible care delivery.
- Evaluates patient outcomes against quality goals or benchmarks. Promotes innovation through participation in data collection, data analysis, evidence-based performance improvement plans, nursing or interdisciplinary research, and education about change methods.
Leader
- Uses an evidence-based decision making process to determine the patient’s priority goals and care activities in relation to:
- Nursing’s independent scope of practice (safety, comfort, hygiene, restorative measures, and health promotion)
- The interdisciplinary plan of care
- Documenting decision making in the patient’s plan of care and hand-off communication
- Protects and advocates for patient safety, health and wellbeing:
- Communicates and formally reports concerns and/or seeks change where individual or institutional behavior in the practice setting jeopardizes the well-being of patient, families, or team members. (e.g. Patient Safety Net report, chain of command).
- Speaks up and intervenes when an individual’s actions or practice is not in alignment with patient safety. The nurse speaks directly to the responsible party, and takes responsibility to support those who identify potentially questionable practice.
- Keeps the patient as the focus when exercising judgment in accepting responsibilities, seeking consultation, and assigning activities to others who carry out nursing care:
- Assigns or delegates tasks based on the needs and condition of the patient, potential for harm, stability of the patient’s condition, complexity of the task, predictability of the outcome, availability to monitor and supervise, and competency of the individual being delegated to.
- Allocates resources based on identified patient and family needs
- Speaks up immediately about concerns regarding assigned responsibilities
Practitioner
- Acts as a patient advocate by partnering with the person, family, significant others, and caregivers, as appropriate, to implement and evaluate the plan of care. Assures that the plan is aligned with the patient’s physical, spiritual, and psychosocial goals, initiating changes as appropriate.
- Delegates and supervises tasks consistent with other caregivers’ scope of practice, adhering to standards, regulations, and role expectations including self-care and collaborative teamwork.
- Delivers care in a manner that preserves and protects patient autonomy, privacy, dignity, confidentiality and rights.
- Implements direct and indirect nursing care consistent with evidence-based practices, hospital policies and procedures, and scope and standards of practice.
Knowledge Transfer
- Develops a therapeutic relationship with patients and families, effectively transfers information about disease, health and recovery, Engages patients and families in decision-making about the plan of care. Evaluates capacity for self-care and addresses concerns about transition to next level of care, different healthcare facility or home.
- Communicates evaluation of patient’s stability, progress, discharge plan and recommendation for continuity of the medical and nursing plan to other members of the health care team, including through accurate and timely documentation of the patient’s electronic record.
- Effectively transfers knowledge to other members of the team to support the safety of their practice (e.g. educating students, precepting, in-services, giving and receiving feedback during handoffs). Seeks knowledge from other members of the team to ensure safety of own practice. Engages in collaborative and effective decision-making with other members of the team while maintaining caring and compassionate relationships.
Hiring Bonus and Relocation Package Available
The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities, and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.
- Tray Assembly: Sets up station with standard items. Places items on tray according to tray diagram. Works assembly position putting on entrees, starches, vegetables and gravy/sauce OR beverages and condiments OR menus, utensils, hot bases, and dry condiments. Monitors temperatures for entrées, cold items and soups. Uses proper portion control. Assures trays are complete. Runs for items as directed by checker or manager. Cleans work station.
- Dish room work: Runs dishes through dish machine, cleans dish machine, sorts trays, separates permanent service ware, trash, recycling, food and food soiled paper for compost, cleans scraping table and work area OR catches and sorts clean dishes from dish machine, cleans dish room, sweeps catching area of dish room.
- Delivery/Transport: Load trays into meal carts as needed; assures trays are complete before loading; obtains missing items; keeps carts lined up; adds par stock and nourishments to carts for delivery. Deliver meal carts, late trays or requested items (including nourishments) to nursing units in a timely and efficient manner; communicates with Room Service Associates and unit staff using the Vocera system to ensure timely delivery of trays. Picks up soiled carts and returns them to dish room.
- Pick-up: Brings back all dirty trays in carts for assigned floors; collects dirty trays from the floor kitchens as needed; picks up dirty trays and service ware when encountered
- Sanitation: Follows department policies and procedures for food safety and sanitation; uses proper utensils; uses gloves appropriately; uses chemicals appropriately and only after being trained; complies with infection control policies and hand washing procedures. Keeps work area clean and neat. Pays strict attention to refrigeration needs of food products. Sanitizes work surfaces and utensils before use.
- Sustainability: Supports sustainability efforts of the Food & Nutrition Department by participating fully in the recycling programs, and separating food and food-soiled paper waste for composting.
- Waste Prevention: Prevents waste using oldest first (FIFO), and preparing only what is needed and using proper portion control.
- Service Excellence: Fulfills responsibility to organization through performance that promotes the service excellence philosophy.
- Customer Service: Interacts with patients and guests in a positive service oriented manner.
$5,000 Hiring Bonus
- Float to different departments within OHSU that need additional CNA support
- Assist with the admitting and discharge
- Obtain accurate vital signs and weight
- Complete all unit specific CNA documentation in the patient’s medical record related to: admissions, daily care, vital signs, weight, intake and output, discharge, etc.
- Assist the patient with any and all basic hygiene, lifting, transport, dietary support, and other personal needs and medical necessities
- Support patient and family centered care
- Report potential compliance problems as outlined in the Code of Conduct
- Model ethical and appropriate behavior, professional standards, compliance, and personal integrity
- Must be able to perform the essential functions of the position with or without accommodation
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Provides high quality customer service to both external customers (patients and families, referring providers and insurance carriers) and internal customers (OHSU and DCH providers, staff and employees) that meets or
exceeds the service standards of the health care industry and OHSU/DCH. This duty includes prompt and professional communication efforts, exemplary phone etiquette, flexible coverage of internal service needs and a continuous, seamless, follow through.
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Gathers and verifies patient information including demographics, insurance coverage, Primary Care Provider (PCP), guarantor demographics and status, and financial status.
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Schedules in person return patient appointments in EPIC Cadence accurately, thoroughly and with strong customer service skills
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Maintain Specialty department fax machines and provide support with referral work queues, scheduling reports, and sending out applicable letters to patients and facilities.
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Answering Pediatric Specialties phone calls and scheduling appointments or triaging calls to the appropriate group or person.
- Assist with the admitting and discharge
- Obtain accurate vital signs and weight
- Complete all unit specific CNA documentation in the patient’s medical record related to: admissions, daily care, vital signs, weight, intake and output, discharge, etc.
- Assist the patient with any and all basic hygiene, lifting, transport, dietary support, and other personal needs and medical necessities
- Support patient and family centered care
- Report potential compliance problems as outlined in the Code of Conduct
- Model ethical and appropriate behavior, professional standards, compliance, and personal integrity
- Must be able to perform the essential functions of the position with or without accommodation
Arranged Care:
- Schedules returning patients for both surgical and clinical appointments via EPIC Cadence. Arranges wheelchairs, interpreters when necessary and accommodates other special needs whenever possible.
- Prepares and mails information packets to patients. Notifies patients of appointments via telephone and mail. Makes confirmation calls and sends out appointment reminders.
- Makes special arrangements with families for teleconferences as needed. Secures pertinent outside medical records prior to appointments. Send/schedule diagnostic study orders to facilities inside and outside of OHSU.
Scheduling appts
- Schedule follow-ups for clinic patients, along with scans, and PMCs
- Schedule referrals to doctors outside of OHSU
- Coordinate established patients with other doctors and other clinics and ours
- Schedule same-day add-ons with other clinics
- Check on referrals sent with OHSU
- Scheduling tasks from RN Team
- coordinating appointments and scans for patients across multiple clinics for multiple days
- calling patients to inform them of time changes and add-on scans
- Call patients from the reschedule report
- Call various facilities to get chart notes, imaging and pathology faxed to us for clinic
- Call patients/radiology from the recall report
Telecommunications:
- Triages all incoming telephone calls and routes callers to appropriate provider, staff or source; accurately documents and relays any messages in a telephone encounter; processes any requests for medication refills as directed by provider; directs calls of complaint, requests for information, urgent health cares concerns and general inquiries to appropriate source.
Customer Service:
- Provide highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.
- This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills.
- Assist with the admitting and discharge
- Obtain accurate vital signs and weight
- Complete all unit specific CNA documentation in the patient’s medical record related to: admissions, daily care, vital signs, weight, intake and output, discharge, etc.
- Assist the patient with any and all basic hygiene, lifting, transport, dietary support, and other personal needs and medical necessities
- Support patient and family centered care
- Report potential compliance problems as outlined in the Code of Conduct
- Model ethical and appropriate behavior, professional standards, compliance, and personal integrity
- Must be able to perform the essential functions of the position with or without accommodation
Clinical: This position will be a shared position with the Department of Orthopaedics and the Department of Anesthesiology and Perioperative Medicine and will be based within the Department of Orthopaedics.
This position will help to provide non-surgical clinics for Orthopaedics to help diagnose and treat injuries or illnesses for nerve, muscle or bone injuries. They will help patients to assess condition, needs and expectations and rule out any serious medical illness to develop a treatment plan to meet their rehabilitation needs. Services provided in conjunction with APOM will include clinical evaluation and management of pain patients in the Comprehensive Pain Center utilizing psychological approaches, physical therapy, drug therapy, and interventional modalities. Care provided in the Comprehensive Pain Center (CPC) must be done in compliance with established guidelines of the CPC and in collaboration with APOM providers.
This position will work with the Department Clinical Medical Director to determine a clinical schedule that will help meet the needs of the Department and patient population. This position will also be expected to take call, as assigned, with other faculty on nights, weekends, and holidays.
Education: Teaches trainees and support staff in their area of professional expertise. Teaching is done through assigned lectures to be given during the course of the year and through teaching in the course of performing their own job by modeling best practices, mentoring trainees, guiding learning through delegating graduated and focused levels of responsibility. Assistant Professors have a demonstrated competence in teaching and are knowledgeable about relevant guidelines from all applicable regulating bodies. (E.g. ACGME competencies for clinical faculty). Must participate in the Pain Medicine Fellowship education.
Research: May maintain a program of scholarly research activity directed toward improved understanding of the causes, detection, and treatment of diseases. May develop and direct scholarly research activities focused toward improving the educational foundation within anesthesiology and perioperative medicine. May engage in public service through consultative activities with OHSU and non-University groups as approved by the Chair. May also participate in additional departmental or hospital administration as approved by the Chair.
Administration: Administrative and other duties may be assigned based on Department needs and areas of expertise and interest. There will be opportunities to participate in Departmental management and to serve on institutional committees