- The 7C/11K Monitor Technician (MT)/HUC is part of the health care team, providing support as the telemetry technician and Health Unit Coordinator. - You will assist nursing staff through constant observation of the telemetry monitoring system. - You will constantly observe hospital-wide telemetry, including: - Rhythm and rate identification - Documentation - Immediate notification to nursing staff of any changes in the patient’s telemetry pattern - On 7C/11K, the MTs are cross-trained and serve as HUCs, where they provide unit clerical support, unit communication, and other miscellaneous activities including those outlined in the HUC position description.

This position supports assays run on the Nanostring GeoMx Digital Spatial Profiler system, including both clinical and research tumor samples. The tasks for this position are as follows: 1) Prepare slides for multiplex antibody incubations following a standard protocol. 2) Under guidance of a pathologist, select regions of interest for collection of oligonucleotide barcodes. 3) Process the collected oligonucleotides for quantitation on the Nanostring nCounter system. 4) Maintain laboratory supplies and manage inventory. 5) Track and manage general sample workflow. In addition to these tasks, the position may help with routine immunostaining of cancer specimens, other histology tasks, and tissue microarray construction. This position requires skills in handling laboratory specimens (human and mouse), record keeping, laboratory equipment maintenance and quality assurance. The ability to work with several computer systems is necessary. An ability to identify cells and cell morphology at the light microscopic level is desirable. Experience in histology, including sectioning and staining tissue sections, is also desirable but not essential. Molecular or cellular biology knowledge/skills (PCR, Immunofluorescent imaging and/or cell culture) would be helpful. This position requires following established protocols, communicating well and working effectively as part of a team. The technician will interact with a variety of scientists and other staff, and is expected to keep the laboratory in good working order, including maintaining supplies, prepare stock solutions, and keeping complete and accurate records of all experiments. The position may allow some flexibility in work hours, including some nights and weekends, but not work-from-home. Duties will include: 1. Every Knight Cancer employee is expected to embody our guiding principles: - We act BOLDLY—Breakthroughs require pushing the boundaries of science, exploring new frontiers, and thinking differently - We SUPPORT each other—Respect leads to trust, which leads to excellence - We work as a CONNECTED team — We must leverage our collective brain power to conquer cancer because no one individual can do it alone 2. Nanostring GeoMx Digital Spatial Profiler support: Prepare and process slides of human and mouse tumor samples on the Nanostring DSP and use the Nanostring MAX nCounter system for data generation. 3. Workflow Development:  Assist in antibody testing and other quality control assays, as well as cell culture. 4. Maintain Laboratory:  Track reagents and supplies, placing orders as needed. Track specimens through workflows. 5. Data Analysis:  Provide processed data to computational biologists or biostatisticians, helping to identify technical factors in data generation and processing and supporting development of biological conclusions that drive the next generation of research and advance human health. 6. Career Development:  Participate in appropriate activities that enhance general knowledge of or ability to do assigned work. This includes, but is not limited to, the following:  attend classes, seminars, and other training forums; stay current in relevant literature; participate in staff meetings and other informational sessions; read vendor documentation as appropriate to position; interact with peers and other employees to receive and disseminate information.

Hiring Bonus and Relocation Package Available   The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities, and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture. 

1. Clerical Support - Prepares and maintains patient medical records; enters acuity of unit patients; maintains unit census documents/boards; photocopies; maintains and orders unit supplies and resource materials; enters billing data   2. Unit Communication- Answers multi-line phones, screens calls, transfers calls; greets and screens visitors and provides information within unit defined standards; responds to call unit orientation to patients, family, staff and visitors; schedules procedures and coordinates patient transportation to ancillary appointments   3. Various -  Assist with patient care as directed by RN staff, within scope of authority and credentials; perform unit errands, transport items, assist with housekeeping functions as directed by RN Staff; act as resource during Code 99 and other emergency procedures to locate staff, equipment, and supplies; collect and document quality data as directed. Must be able to perform the essential functions of the position with or without accommodation.

1 Conducts psychosocial evaluations of patients/families and significant others including, but not limited to the following: adjustment to medical or health condition; care coordination; mental health status; adjustment/compliance to treatment process; substance usage; child and elder abuse/neglect assessments; domestic violence issues; cognitive status (including potential guardian issues); and patient/family resources.   2 Provides crisis intervention and supportive short term counseling to patients/families and significant others as necessary to meet immediate psycho-social needs including, but not limited to: Trauma/Emergency Department/ On Call/ Family Notification, CODE Response (family intervention); unanticipated change in health conditions/suicidal ideation; teenage pregnancy; single parent pregnancy/parenthood, domestic violence, child and elder abuse/neglect.     3 Provides grief/loss counseling and education regarding: fetal demise; actual/pending death of patient//family member; complicated pregnancies; postpartum depression; chronic/acute stress associated with life circumstances; divorce/separation; loss of independence associated with illness or disability.   4 Provides brief psychotherapy including: individual short term psychotherapy; group work including information/support groups, family support, patient therapy); regarding but not limited to issues of adoption, abortion , domestic violence, family of origin, sexual/gender, substance abuse, parenting, relationship adjustment to disabilities and chronic or acute illness.   5 Provides patient advocacy and associated services to patient/family and other involved agencies/parties regarding decision-making; advance directives; ethics consultations; court holds; guardianship/conservatorship; citizenship cases; and social cultural factors.   6 Assess patient/family support needs regarding: transportation, housing, clothing and educational/patient vocational rehabilitation and training materials and refer to appropriate resources.   7 Maintains accurate and timely documentation of patient care activities an efficent manner per departmental policies.   Participates in Department of Care Management and assigned service meetings, in services and conferences, as indicated including Complex Patient Interdisciplinary Rounds. Provides support to patient care staff following traumatic events through individual or group consultation.  Reviews literature on pertinent patient care/Social Work service issues and conducts in services regarding psycho social patient care issues and Social Work services.    8 Meets in regularly scheduled supervisory sessions.   Participates in patient rounds as appropriate. Complete all OHSU/JCAHO mandatory education requirements and activities within established time lines. Yearly competencies as identified by department  

TRAITS OF A SUCCESSFUL PROJECT MANAGER   Traits of a successful Interiors Project Manager include: the ability to work independently and as part of a team; excellent communication and customer service skills with ability to maintain tact and diplomacy; highly organized and detail orientated with ability to also stay high level and big picture focused; ability to work effectively under the pressure of high volume, time sensitive work with frequent interruptions and with changes in priorities; ability to be flexible and adaptable; being a team player that support a culture of trust and respect as key elements of successful project delivery;mastery of the structure and content of the English language and rules of composition; skilled writing and grammar.   SUPERVISION RECEIVED   IPMs seek guidance from technical experts, other PMs, or their supervisor (PTM) to clarify expected results, or confirm interpretation of regulations or standards.   Project Management - Responsible for the successful completion of the Moves and Interiors scope of all sustaining and major capital projects through effective management and coordination of people, time, and other resources. - Coordinates and leads the activities of the project delivery team, as related to M/I scope, for sustaining and major capital projects. Includes developing and maintaining detailed project documents, frequent communication, and follow-up to ensure adherence to commitments made to the client. - Collaborates with project delivery team members to: - Assign/Coordinate M/I work between OHSU, architects/contractors, and vendors. - Assign/Coordinate M/I project changes/impacts, update project schedules, and communicate changes to project teams. - Prepare required documentation for project team meetings, organize and maintain project files, update/maintain M/I team resources and databases as needed, prepare M/I related documents for project closeout. - Develop and prepare M/I related proposals and contracts. Project Planning and Design - Is knowledgeable in the areas of Finishes and Furniture as it relates to performance standards and applications appropriate for healthcare and/or research/educational spaces. Advises project delivery teams, end users, and vendors on these standards and applications. - Prepares, develops and maintains all project related materials including, but not limited to, programming, budget, scope, and schedule for Furniture, Finishes, Moves/Relocations, Signage/Wayfinding, and Art. This also includes the interior finish database and keeping it current. - Collaborates on M/I scope with contractors, architects, subcontractors, and vendors as they develop construction documents to verify that designs meet project success criteria & institution standards. Continuous Process Improvement - Stimulate, promote and sustain process improvement initiatives throughout all levels of the department. Support an environment and mechanism to stimulate healthy competition, share ideas and promote opportunities to learn new techniques and methods that will improve the department's products and services. - Continuous development and improvement of OHSU Finish and Furniture standards, updates to relevant databases, communication of standards to department and project stakeholders. Communication & Customer Service - Communicate early and often with client and members of the project team to ensure optimal customer service delivery. - Communicate early and often with Project Leads to create a collaborative team dynamic and ensure successful project delivery. - Maintains and develops the trust and confidence of the client and other key members of the project delivery team by anticipating problems, being proactive, and maintaining a “healthy sense of urgency”. Vendor Management - Responsible for the selection and oversight of vendors who perform services within the scope of the Move and Interiors Team. This includes building relationships with key vendor personnel, training vendors to OHSU standards, monitoring their adherence to standards, reporting of issues/concerns, completion of vendor scorecards, etc. Other responsibilities as assigned

- Maintain assigned claim files, which includes the following components: - Identify type and status of claim. - Prepare claim file setup. - Conduct detailed investigation. - Select and monitor defense counsel, if needed. - Review claims for purposes of evaluating coverage, liability, damages, and claims/litigation management strategy. - Monitor ongoing medical treatment or patient’s recovery. - Establish and apply value/quality standards to assess the performance of and supervise third party vendors (defense counsel, consultants, etc.) in the event they are engaged for purposes of individual claims. - Maintain claims performance standards to assure timely response to and resolution of claims, and timely documentation of claims activities. - Negotiate timely and appropriate settlements with claimants, insureds, employees, attorneys and insurance companies within authority. - Ensure compliance with Medicare/Medicaid guidelines as related to claims. - Report to regulatory agencies as required. - Report potential claims, claims, and lawsuits meeting reporting criteria as established by insurance policy to excess carrier representatives. - Attend provider meetings, expert meetings, depositions, mediations, arbitrations, trials and other court room proceedings as necessary. - Present cases to review committees. - Review, approve and process claims-related legal fees and expenses, and claims-related indemnity payments. - Explain OHSU policies, claims processed and procedures to OHSU staff, external counsel and insurers. - Maintain ongoing communications with all claimants, insureds, defense counsel, and insurance carriers. - Make decisions and judgments regarding claim/litigation strategy, including identifying matters suitable for early resolution. - Identify, initiate and manage opportunities for subrogation, reimbursement and recovery of claim payments as appropriate. - Respond to individual risk management and quality assurance questions from OHSU employees. Serve on assigned committees, task force or work groups, and other interdepartmental efforts to consult on quality assurance and patient safety measures and opportunities for improvement. Identify patient safety improvement strategies and consult on the design of new quality assurance elements and systems, which includes the following components: Track, analyze and report on claims data to assist with identification of frequency, severity and causes of adverse events and share reports with peer review and quality assurance bodies for use in patient safety efforts. Create and present loss prevention training and education at the request of healthcare leadership for faculty, residents and students. - Maintain positive, professional relationships with all internal and external customers. Keep abreast of current customer needs and current industry trends. Meet established goals, demonstrate dependability, promote positive customer service, and demonstrate teamwork/management control, judgment, decisiveness and technical ability in performance of all assigned tasks  - Other tasks as assigned.

$5,000 hiring bonus   The Perianesthesia CNA works as a member of an interdisciplinary team at CHH and MPV Perianesthesia units. Provides support to the nursing team for Pre/Post and PACU in Perioperative Services. The CNA assists care providers in the care of patients in the pre/post and post anesthesia care units, by performing simple procedures and treatments and maintaining a safe, clean, efficiently stocked environment. The CNA is expected to float within the Perioperative Division.

Hiring Bonus and Relocation Package Available   The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.   RN Role Description and Department Specific Requirement Addendums go to the TTP Program webpage:  https://www.ohsu.edu/nursing-careers/transition-practice-ttp-program   Additional information on participating departments can be found on this webpage.

Hiring Bonus and Relocation Package Available   The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.   RN Role Description and Department Specific Requirement Addendums go to the TTP Program webpage:  https://www.ohsu.edu/nursing-careers/transition-practice-ttp-program   Additional information on participating departments can be found on this webpage.

TYPICAL DUTIES AND RESPONSIBILITIES: 1. Patient Care/Patient Safety Attendant (PSA): Per assignment of Registered Nurse, the employee provides care including but not limited to activities of daily living, diversional activities, collecting patient data, monitoring for symptoms of increased risk, assist with transportation, comfort measures, environmental safety, milieu observation, and assists with discharge of patient reinforcing assigned teaching. 2. Patient Video Monitoring: Demonstrates understanding and proficiency of the continuous video monitoring software. Maintains constant visual observation at all times. Verbally redirects patient over digital 2-way audio device located in a patient’s room. Notifies the nursing staff if the patient requires assistance, is exhibiting symptoms RN requests report of, or is at imminent risk of injury or distress. Documents interactions within the electronic health record. 3. Communication: Communicates directly with Registered Nurses related to patient trends, advances, and deviations from the plan of care. Discusses patient care trajectory (improvement and/or decline) with the interdisciplinary team. Transfers knowledge in the Electronic Health Record (EHR) per policy. 4. Miscellaneous: Collects and tracks daily data/metrics, understands and adheres to Daily Management Systems, and provides break coverage to in-house PSAs. Understands their role and complies with OHSU policies pertinent to this role: -Clinical Violence Alerts and Clinical Violence Risk Assessment -Code Green -Continuous Video Monitoring for Patient Safety -Hospital Holds for Treatment of Mental Illness -Medical Hold for Non-Mental Health Patients -Patient Personal Property -Patient Safety Attendant, Policy and Procedure for Use of -Pediatric Behavioral Health Safety Protocol -Restraint and Seclusion, Use of -Safety Searches -Suicide risk screen and safety interventions in Non-Psychiatric Clinical Settings

The Medical Social Worker directs efforts towards assisting patients and their families with adjusting to new diagnoses, changes in physical functioning, challenges of hospitalization, and eventual readjustment to the community. Day to day duties include, but are not limited to: - Conducts psychosocial evaluations of patients/families including: adjustment to medical or health condition; care coordination; mental health status; adjustment/compliance to treatment process; substance usage; child and elder abuse/neglect assessments; domestic violence issues; cognitive status, and patient/family resources, and more. - Provides crisis intervention and supportive short-term counseling to patients/families as necessary to meet immediate psycho-social needs including, but not limited to: Trauma/Emergency Department,Family Notification, CODE Response (family intervention); unanticipated change in health conditions/suicidal ideation; teenage pregnancy; single parent pregnancy/parenthood, domestic violence, child and elder abuse/neglect.   - Provides grief/loss counseling and education regarding fetal demise; actual/pending death of patient/family member; complicated pregnancies; postpartum depression; chronic/acute stress associated with life circumstances; divorce/separation; loss of independence associated with illness or disability. - Provides brief psychotherapy including: individual short-term psychotherapy; group work including information/support groups, family support, patient therapy; regarding but not limited to issues of adoption, abortion, domestic violence, family of origin, sexual/gender, substance abuse, parenting, relationship adjustment to disabilities and chronic or acute illness. - Provides patient advocacy and associated services to patient/family and other involved agencies/parties regarding decision-making; advance directives; ethics consultations; court holds; guardianship/conservatorship; citizenship cases; and social cultural factors - Assess patient/family support needs regarding: transportation, housing, clothing and educational/patient vocational rehabilitation. - Participates in Department of Care Management and assigned service meetings, in services and conferences, as indicated including Complex Patient Interdisciplinary Rounds. Provides support to patient care staff following traumatic events through individual or group consultation. Participates in patient rounds as appropriate, and conducts in services regarding psychosocial patient care issues and Social Work services. Complete all OHSU/JCAHO mandatory education requirements and activities within established time lines. 

The Health Unit Coordinator is part of the health care team and utilizes her/his knowledge and expertise to support and enhance nursing area/unit operations in areas throughout OHSU. The Health Unit Coordinator acts as receptionist and provides secretarial and clerical skills, computer entry services, and organizational and problem solving expertise. Health Unit Coordinators are assigned to work with all patient populations and age groups.

$2,500 hiring bonus   The 7C/11K Monitor Technician (MT)/HUC is part of the health care team, providing support as the telemetry technician and Health Unit Coordinator. The MT assists nursing staff through constant observation of the telemetry monitoring system. The MT constantly observes hospital-wide telemetry, including rhythm and rate identification, documentation and immediate notification to nursing staff of any changes in the patient’s telemetry pattern. On 7C/11K, the MTs are cross-trained and serve as HUCs, where they provide unit clerical support, unit communication, and other miscellaneous activities including those outlined in the HUC position description.

Student Recruitment and Retention Support (50%) - Organizes and participates in student career exploration and informational sessions within the local community, with a focus on diversity and disadvantaged students. - Supports mentoring and monitors diverse, underrepresented economically and educationally disadvantaged students each quarter regarding progress toward program completion requirements including referral of students to resources as appropriate for student success, such as host campus resources, faculty, and other OHSU units including Center for Diversity and Inclusion, Financial Aid, Financial Planning, Student Affairs Associate, Student Access, and Learning Support. - Communicates academic and student policies and procedures to students to help clarify student requirements and next steps, and ensure a smooth transition through the program. - Communicates and/or coordinates events and opportunities to students to promote student engagement. - Provides staff support for diversity-related student groups on campus. - Participates in a comprehensive program of orientation and supplemental support for new students, including: - Helps students identify scholarship opportunities and  build and submit competitive scholarship applications. - Assists with mock interviews as directed by Campus Associate Deans. - Mentors students with a focus on first-generation and underrepresented students. Public Relations & Administrative (50%) - Organizes and participates in monthly, quarterly, and/or annual campus events in collaboration with the Center for Diversity and Inclusion, community partners, the admissions office, and the host campus including, informational sessions and orientation. - Serves as an inclusion champion for the assigned unit, supporting the OHSU diversity mission and strategic initiatives. - Fosters community and facilitates communication among students and has an active understanding of current student climate and issues. - Functions effectively and respectfully within the context of varying cultural beliefs, behaviors, and backgrounds and is aware and can speak knowledgeably about the university-wide diversity plan, OHSU strategic diversity initiatives, and the SoN mission related to diversity. - Meets and greets college administrators, faculty, and students daily and maintains a cordial and welcoming environment. - Networks with and participates in workgroups or committees related to diversity, equity, and inclusion at the OHSU, SON, and host campus level - Participates as requested in reviewing and scoring nursing student scholarship applications and offering recommendations for selection. - Performs other duties and responsibilities to support the goals of diversity and inclusion as directed by the Senior Associate Dean for Student Affairs and Diversity.

$5,000 Hiring Bonus - Float to different departments within OHSU that need additional CNA support - Assist with the admitting and discharge - Obtain accurate vital signs and weight - Complete all unit specific CNA documentation in the patient’s medical record related to: admissions, daily care, vital signs, weight, intake and output, discharge, etc. - Assist the patient with any and all basic hygiene, lifting, transport, dietary support, and other personal needs and medical necessities - Support patient and family centered care - Report potential compliance problems as outlined in the Code of Conduct - Model ethical and appropriate behavior, professional standards, compliance, and personal integrity - Must be able to perform the essential functions of the position with or without accommodation

$5,000 Hiring Bonus - Float to different departments within OHSU that need additional CNA support - Assist with the admitting and discharge - Obtain accurate vital signs and weight - Complete all unit specific CNA documentation in the patient’s medical record related to: admissions, daily care, vital signs, weight, intake and output, discharge, etc. - Assist the patient with any and all basic hygiene, lifting, transport, dietary support, and other personal needs and medical necessities - Support patient and family centered care - Report potential compliance problems as outlined in the Code of Conduct - Model ethical and appropriate behavior, professional standards, compliance, and personal integrity - Must be able to perform the essential functions of the position with or without accommodation

The purpose of this position is to be responsible for the specimen receipt and accessioning aspects of a commercial laboratory. Duties include order entry, verification of specimens, coordination of specimen pick-up and delivery, and specimen tracking. This position also provides customer supplies, requisitions, and reports, and participates in troubleshooting and process improvement.   The Specimen Processing Specialist 2 provides specific customer services that include: registration and accessioning using LIS and Epic, transcription using word processing and speech dictation applications, coordination of authorizations for care with managed care, maintain materials control system in Dermatopathology custody, and assisting patients and referring physicians in the office of Dermatopathology. This position is responsible for technical (ICD-10 and CPT coding) and administrative work (transcription and data entry) and training other Specimen Processing Specialists. - Registration and Accessioning. Responsible for receiving specimens and associated requisition paperwork. Assigns unique accession number; enters patient and specimen information from requisition slip into databases as required (EPIC, ULTRA/GGG, Tamtron, LabDirector/4D) for clinical service, proficiency testing and research specimens. Follows proper accessioning procedures for specimens. Initiate calls to health care providers to clarify orders, referring physicians, requesting location or patient history. Log, label and distribute specimens, requisitions, and patient files. Distribute specimens to appropriate lab or pick up area, notifying lab supervisors of special requests or circumstances. Coordinate local courier pickup and delivery from OHSU and FedEx from outreach clients. Track missing specimens and resolve discrepancies quickly with documentation and communication to lab and/or client. Ship Styrofoam specimen shippers to clients on request and document inventories. Maintain proper documentation to meet CLIA, CAP and legal standards. Follows guidelines for proper patient confidentiality per HIPPA. - Act as registration point by gathering and/or verifying patient information including demographics, and insurance coverage. Use Lab Information System and Epic as pivot point for distribution of demographic, referral, clinical, and pathology-resulting data to multiple sources, including OHSU Medical Group and referring physicians. Transcribe from dictation or written word in to a variety of hospital and departmental applications, verifies correct ICD10 and CPT codes for billing. Reviews Dermotopathology billing workques for accuracy and make changes as necessary. Act as resource to PAS Specialists and Office Assistants in correct Dermatopathology office procedures and policies. - Process special notation, slides and other correspondence under direction of Dermpath Manager and Director of Dermatopathology and send to external customers and clients. - QC Tracking. Maintain materials control system to identify location of every block and slide in Dermatopathology custody. Maintain accurate filing system. Package and send materials and documents to referring clients and reference points. - Order and Data Entry. Arrange and order associated clinical, diagnostic or laboratory services, coordinate authorizations when necessary. Direct patients to appropriate providers for other health care issues. Complete and route direct referrals to other clinical services. - Customer Service. Provide high quality customer service to both external customers (patient, referring providers and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, and crisis management, facilitate available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Triage and document accurately telephone calls from patients and providers including complaints, general information inquiries and urgent health care concerns. Deliver such information or requests promptly to the appropriate providers and manager. - Point of Service Operations. Speaks with patients and providers/offices over the telephone to confirm slide readings and specimen referrals. Inspects insurance and authorization information. Verifies and updates common insurance data in Epic system. - Training. Provides on the job training, orientation, guidance and coaching for new specimen processing specialists. Is expected to share expertise with less experienced staff. May be asked to perform in a lead capacity. - Administrative Duties. Generate add-on requisition slips at the request of the client or Medical Director, which includes coordinating and documenting client approval. Set up new clients in appropriate databases. Copy, sort, mail and/or fax final reports upon request to appropriate customer locations. Prepare case folders for lab workflow as required. Maintain workflow statistics for quality assurance. Receive, sort, and deliver incoming and outgoing mail and requests for information. Maintain printers and copiers in front office and arrange for service as necessary. Review requisitions for completion of all necessary information for correct testing, interpretation of results and billing. Contact clients as needed to obtain missing information. Follow clean claims process for billing services for technical and professional fees. - Distribution of Data. Facilitate mail, send, receive and categorize faxes, email and other correspondence. Coordinate mail distribution with other departmental employees.

The purpose of this position is to provide Occupational Therapy assessment and treatment services to children with suspect and diagnosed developmental disabilities, neuromuscular and orthopedic impairments, and special health care needs at the Eugene office of the Institute on Development and Disability, Child Development and Rehabilitation Center/Oregon Health and Science University under the immediate supervision of the CDRC Eugene Clinical Director and the IDD Occupational Therapy Discipline Director.    The individual in this position may provide indirect educational experiences to pre-occupational therapy students from the University of Oregon and direct training for Occupational Therapy Interns or Occupational Therapy Assistant students who are completing requirements for Licensure or Certification.  

1) Provide essential customer service to the OHSU community, public, visitors, and guests through telephone and email as well as personal contact at the Campus Access and Commute Services (CACS) Customer Service Centers. - Assist a wide variety of customers with excellent customer service. - Excellent customer service includes greeting customers quickly and with a smile, treating them kindly, being empathetic, taking the time to understand/interpret their questions, and providing clear answers or assistance. - Work collaboratively with other Public Service Representatives, jointly sharing responsibilities and working as a team. - Retain, understand, and communicate a wide spectrum of information. - Explain information to the OHSU community in a way that is clear and understandable - Explain and uphold commute, badging, and access policies and regulations while maintaining professional demeanor at all times. - Focus and remain calm even in a busy, distracting, environment. - Operate a POS system that includes cash handling, receiving checks and running credit cards Other services include: issuing ID/Access badges, processing parking events, processing ticket appeals, selling parking passes, distributing keys, selling transit passes, managing RV spaces, managing special parking program, distributing tram passes, granting garage and door access.   2) Be proficient with technology: - Able to learn unknown and complicated computer programs and databases quickly. - Able to operate computers with specialized programs to issue badges and permits. - Able to enter data accurately, consistently and quickly into database software.  - Follow procedures for handling cash and other things of value. 3) Provide support in all programs run by CACS as needed: - Manage multiple email inboxes that require specialized knowledge (ID badge access, parking knowledge, key system, transit options, etc.) - Ability to think critically to problem solve challenging and constantly evolving issues. - Understand basic auditing processes. - Able to apply process improvement ideas to existing systems. - Operate a multi-line phone system and assist with answering phone calls as needed - Operate a multi-line phone system and assist with answering phone calls as needed. 4) Other duties as assigned