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Managed Care Coordination–
- Maintains current information on managed care insurance plans and serves as a liaison and information resources for physicians, nursing support staff, PAS specialists, referring physician offices, patients, Hospital Operations Support and others on authorization requirements; serves as a service area resource ICD9 coding requirements; obtains managed care authorizations for consultations, procedures, office visits, care arrangements, and contact other ancillary and clinical services as needed; problem solves...
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Centralized Managed Care and Insurance Verification
- Review incoming referral orders to assess patient’s needs based on diagnosis, insurance coverage or lack thereof, and previous treatments. Referrals may be received internally via Epic or externally via fax or other methods.
- Verify patient information including demographics, insurance coverage and financial status. Confirm patient eligibility for health care coverage and clarify any managed care arrangements. Document any details related to liability insurance (i.e. motor vehicle accident, personal injury, or worker’s compensation) to determine third party liability.
- Obtains benefit information including current eligibility, deductible or co-pays,...
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- Customer Service. Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
- Enrollment & Authorization. Gathers and/or verifies patient information...
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- Customer Service
- Provides high quality customer service to both external customers (patient, referring providers, etc.) and internal customers (OHSU Health providers, and staff) that meets or exceeds the service standards of the health care industry.
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Patient Access and Support
- Provide professional, welcoming, and efficient customer service to patients, families, visitors, and staff, both in person and by phone.
- Serve as a primary point of contact for patient inquiries, appointment assistance, and general clinic information.
- Check...
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Customer Service
- Provides high quality customer service to both external and internal that meets or exceeds the service standards of the health care industry.
- Promptly greet all patients, visitors, and others in a warm, courteous and professional manner, face to face or over the phone.
- Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment.
- Provides flexible coverage to assist with internal service needs and the continuous application of process improvement methods and skills.
- Determine customer needs proactively, and direct inquiries to appropriate resources.
- As problems and miscommunications occur with internal or...
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Customer Service
- Provides high quality customer service to both external and internal that meets or exceeds the service standards of the health care industry.
- Promptly greet all patients, visitors, and others in a warm, courteous and professional manner, face to face or over the phone.
- Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment.
- Provides flexible coverage to assist with internal service needs and the continuous application of process improvement methods and skills.
- Determine customer needs proactively, and direct inquiries to appropriate resources.
- As problems and miscommunications occur with internal or...
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The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students,faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, balancing cash drawer, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff.
The...
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Customer Service
- Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry.
- Promptly greet all patients, visitors, and others in a warm, courteous, and professional manner, face to face or over the phone.
- Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment.
- Provides flexible coverage to assist with internal service needs and the continuous application of process improvement methods and skills.
- Determines customer needs proactively, and direct inquiries to appropriate resources.
- As problems and miscommunications occur with...