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Triage phone calls, dispensing appropriately, including facilitation of prescription refills, consults, walk-ins and emergencies. Customer Service. Provide high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, excellent customer service skills. Schedule new and return patient appointments, including residents and faculty, ancillaries and surgeries; prepare patient appointment list. Greet patients and...
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- Customer Service: Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
- Point of Service Operations: Front desk duties include greeting patients and confirming that...
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- Provides high quality customer service to both external customers and internal customers that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, exemplary phone etiquette, flexible coverage of internal service needs, and continuous follow through.
- Is responsible for all processes involved in checking patients in and out. Responsible for but not limited to scheduling return appointments, scheduling ancillary services as requested by the provider, obtain authorization when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other...
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- Customer Service: Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills
- Arranged Care: Schedules new patient appointments on...
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The Patient Access Services (PAS) Specialist serves as a primary point of contact for patients, families, and referring providers, both in person and by phone, at the Avel Gordly Center for Healing. This fully in-person position operates Monday through Friday, 9:00 a.m. to 5:30 p.m., and requires a strong commitment to cultural awareness, demonstrated through respectful and effective interactions with patients, coworkers, and staff. Consistent, reliable attendance and punctuality are essential to ensure appropriate front-line coverage and continuity of patient care operations.
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The Patient Access Services (PAS) Specialist serves as a primary point of contact for patients, families, and referring providers, both in person and by phone, at the Avel Gordly Center for Healing. This fully in-person position operates Monday through Friday, 8:00 a.m. to 4:30 p.m., and requires a strong commitment to cultural awareness, demonstrated through respectful and effective interactions with patients, coworkers, and staff. Consistent, reliable attendance and punctuality are essential to ensure appropriate front-line coverage and continuity of patient care operations.
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Customer Service
- Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry.
- Promptly greet all patients, visitors, and others in a warm, courteous, and professional manner, face to face or over the phone.
- Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment.
- Provides flexible coverage to assist with internal service needs and the continuous application of process improvement methods and skills.
- Determines customer needs proactively, and direct inquiries to appropriate resources.
- As problems and miscommunications occur with...
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Managed Care Coordination–
- Maintains current information on managed care insurance plans and serves as a liaison and information resources for physicians, nursing support staff, PAS specialists, referring physician offices, patients, Hospital Operations Support and others on authorization requirements; serves as a service area resource ICD9 coding requirements; obtains managed care authorizations for consultations, procedures, office visits, care arrangements, and contact other ancillary and clinical services as needed; problem solves and negotiates skills in resolving...
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Managed Care Coordination –
- Maintains current information on managed care insurance plans and serves as a liaison and information resources for physicians, nursing support staff, PAS specialists, referring physician offices, patients, Hospital Operations Support and others on authorization requirements; serves as a service area resource ICD9 coding requirements; obtains managed care authorizations for consultations, procedures, office visits, care arrangements, and contact other ancillary and clinical services as needed; problem solves and negotiates skills in resolving...
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- Customer Service. Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
- Enrollment & Authorization. Gathers and/or verifies patient information including...
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Patient Access and Support
- Provide professional, welcoming, and efficient customer service to patients, families, visitors, and staff, both in person and by phone.
- Serve as a primary point of contact for patient inquiries, appointment assistance, and general clinic information.
- Check patients in and out; verify demographics, insurance, and referring provider information; ensure required forms and signatures are complete.
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The manager will be responsible for hiring, onboarding and maintaining staff. The manager will be responsible for assessing workflows to optimize productivity and satisfaction. The manager works with staff on a clearly defined and communicated vision and engages individuals and groups to achieve that vision. The manager identifies and develops organizational talent and embraces continuous learning of self and others.
Additionally the manager will respond to all patient satisfaction concerns and evaluate means for programmatic improvement. This includes responsibility for the program development, management and overall day-to-day business operations...