Checking patients in/out: - Checks patients in by: - Greeting patient and family/visitors - Verifying demographic information* - Verifying insurance and guarantor information * - Verifying that EPIC and EPIC patient information match* -

Receive patients arriving for appointments and assisting in patient flow throughout the clinic visit. Maintaining a clean, safe and orderly environment in the waiting area for patients, family and clinic personnel.  This includes, but not limited to, keeping the waiting area free of litter and obstacles, keeping magazine subscriptions current and tidy, maintaining supplies and necessary clinic forms.    POINT OF SERVICE OPERATIONS:  Greets patients and confirms that an appointment has been kept.  Inspects insurance cards and/or authorization notices. ...

- Customer Service: Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. - Arranged Care: Schedules new patient appointments on line and...

- Provides high quality customer service to both external customers and internal customers that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, exemplary phone etiquette, flexible coverage of internal service needs, and continuous follow through. - Is responsible for all processes involved in checking patients in and out. Responsible for but not limited to scheduling return appointments, scheduling ancillary services as requested by the provider, obtain authorization when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contact Primary Care...

- Customer Service: Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. - Enrollment & Authorization: Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms...

Arrange Care. Schedule new and return patient appointments on line.  Obtain prior medical records and studies if appropriate, and assure information is in patient’s chart at time of visit.  Arrange stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible.  Confirm patient appointments, reminding patients of co-pays, and deposits or self-pay where indicated. Provide personal reminders to patients about upcoming appointments. Triage phone calls, dispensing appropriately, including facilitation of prescription refills. Schedule new/return appointments, consults, walk-ins and emergencies. Prepare schedule for daily clinics. ...

Arranged Care: - Schedules new patient appointments on line and manually if necessary. Creates a medical record if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments. Enrollment & Authorization -

Centralized Managed Care and Insurance Verification - Review incoming referral orders to assess patient’s needs based on diagnosis, insurance coverage or lack thereof, and previous treatments. Referrals may be received internally via Epic or externally via fax or other methods.  - Verify patient information including demographics, insurance coverage and financial status. Confirm patient eligibility for health care coverage and clarify any managed...

Customer Service: Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, crisis management, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. Patient Access: Coordinate and schedule patient care appointments and managed care as directed by physician and/or nurse staff; Serves as a liaison and information resource for physicians,...

Documentation and Charges  - Collects all appropriate collateral documentation for client, doctor, etc. and ensures all required signatures are collected. Completes all required notes and documentation in Epic for all services provided that meets expectations of OAR 309-019-0140 Service Plan and Service Notes. Completes appropriate Epic charge entry related to services delivered. Works with PAS Resource Specialist on required insurance authorization documentation as necessary or required.   Culturally Competent Care and Interpretation - Provides culturally competent care and linguistic/interpretation services for specific client population. Provides...

This is an In-person Position NOT available for remote work.   Customer Care: - Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. - Demonstrates knowledge of all department, locations, units, and buildings on OHSU...