- TEMPLATES: Creates and maintains clinician templates for all faculty and resident providers in the Internal Medicine Clinic, as well as creating and maintaining the clinical support schedules Works closely with Internal Medicine residency section to maintain accurate templates.  - Is responsible for all processes involved in rescheduling of patients when providers call out ill or need to have templates closed/moved. - Helps on phones when short staffed/high volume of waiting calls.  Schedules for New and Return visits.  Takes accurate messages from patients including requests for medication refills, complaints, general information inquiries, and...

The PAS Resource Specialist: Managed Care Coordinator & ECT Scheduler plays a vital role as a member of a multi-disciplinary team in the Adult Psychiatry Outpatient Clinic. This position is the primary contact for the Psychiatry Hematology and Oncology Clinic (Psy HemOnc) and the Electroconvulsive Therapy Clinic (ECT) and supports operations for the general Adult Psychiatry Outpatient Clinic in the Department of Psychiatry.   This is an on-site position and is responsible for processing internal and external referrals directed to the Psy HemOnc and ECT Clinics and serve as...

The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students,faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, balancing cash drawer, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff.   The...

The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students,faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, balancing cash drawer, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff.   The...

- Customer Service: Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. - Point of Service Operations: Front desk duties include greeting...

The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students, faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, balancing cash drawer, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff.  

Customer Service - Provides high quality customer service to both external and internal that meets or exceeds the service standards of the health care industry. - Promptly greet all patients, visitors, and others in a warm, courteous and professional manner, face to face or over the phone. - Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment. - Provides flexible coverage to assist with internal service needs and the continuous application of process improvement methods and skills. - Determine customer needs proactively, and direct inquiries to appropriate resources. - As problems and miscommunications occur with internal or...

Customer Service - Provide high quality customer service to both external customers (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU health care providers, staff) that exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management, familiarity with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and...

Key Responsibilities & Performance Standards - Enrollment & Authorization. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies. Enters all information accurately into OHSU databases or into the medical record when necessary. Follows up on pending authorizations until they are obtained. - Arranged Care....

Documentation and Charges  - Collects all appropriate collateral documentation for client, doctor, etc. and ensures all required signatures are collected. Completes all required notes and documentation in Epic for all services provided that meets expectations of OAR 309-019-0140 Service Plan and Service Notes. Completes appropriate Epic charge entry related to services delivered. Works with PAS Resource Specialist on required insurance authorization documentation as necessary or required.   Culturally Competent Care and Interpretation - Provides culturally competent care and linguistic/interpretation services for specific client population. Provides...