- Customer Service: Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. - Surgery Scheduling: Schedule new...

Hospital Discharge - Educate patients about the Medicare Important Message process & discharge appeals.  - Educate the Care Management teams on the Medicare Important Message processes and update teams on the outcomes/next steps.  - Deliver to patients and obtain a signature on the second Medicare Important Message. This includes printing copies for patients if desired and scanning copies into patients' charts via Epic Scanner or using tablets to...

Managed Care Coordination: - Maintains current information on managed care insurance plans and serves as a liaison and information resources for physicians, nursing support staff, and coworkers, referring physician offices, OHSU Health Plan Office, patients, and insurance companies on authorization requirements per diagnosis and service. Serves as service area expert on ICD9 coding requirements and issues. - Obtains managed care authorizations for all consultations, procedures, office visits, and care arrangements by scheduling...

CUSTOMER SERVICE: 

Provides a Safe Therapeutic Environment - Ensures the safety and welfare of patients/clients, family/caregivers and fellow employees. - Utilizes proper posture and sound body mechanics and principles for safe patient handling. - Maintains general good physical and mental health and self care in order not to jeopardize the health and safety of self and others in the workplace. - Maintains a...

CUSTOMER SERVICE: - Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. - Promptly greet all patients, visitors, and others in a warm, courteous, and professional manner, face to face or over the phone. - Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment. -

Documentation and Charges  - Collects all appropriate collateral documentation for client, doctor, etc. and ensures all required signatures are collected. Completes all required notes and documentation in Epic for all services provided that meets expectations of OAR 309-019-0140 Service Plan and Service Notes. Completes appropriate Epic charge entry related to services delivered. Works with PAS Resource Specialist on required insurance authorization documentation as necessary or required.   Culturally Competent Care and Interpretation - Provides culturally competent care and linguistic/interpretation services for specific client population. Provides...