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Referral Processing & Managed Care:
- Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Educates patients of pre-pay amounts, monitors provider’s schedules and other managed care duties as assigned. Fills out patient financial responsibility forms when necessary. Enters all information accurately into OHSU databases or into the medical record when necessary.
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Triage phone calls, dispensing appropriately, including facilitation of prescription refills, consults, walk-ins and emergencies. Customer Service. Provide high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, excellent customer service skills. Schedule new and return patient appointments, including residents and faculty, ancillaries and surgeries; prepare patient appointment list. Greet patients and...
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- Customer Service. Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication, face-to-face customer contact, crisis management, facilitation with available information, technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
- Telecommunications. Triages and documents accurately telephone calls from patients including requests for medication...
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SURGERY SCHEDULING: The Surgery Coordinator will be responsible for all aspects of surgical scheduling for the Oculoplastics division at Casey Eye Institute. This includes scheduling (when the need arises) for multiple, specialty-specific providers. The Surgery Coordinator will actively manage block time on a daily basis for all assigned providers and adjust according to changing patient care needs. Surgery Coordinator is responsible for scheduling patients into department block time, schedule all necessary equipment and required staff based on the surgical procedure, and ensuring that the providers provide the necessary documentation for all procedures. The Surgery...
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Provides a Safe Therapeutic Environment
- Ensures the safety and welfare of patients/clients, family/caregivers and fellow employees.
- Utilizes proper posture and sound body mechanics and principles for safe patient handling.
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Arranged Care –
- Obtains prior medical records and imaging studies if appropriate. Answer multi-line telephone, aid with clarifying orders, and notifying clinics of errors. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible.
- Mail information packets. Provide personal reminders to patients about upcoming...
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Arranged Care:
- Schedule high volume of patient care appointments and procedures. Serves as a liaison and information resource for providers, medical assistants, and nursing support staff; Return patients messages (phone and/or electronic); Prepare and mail patient information packets; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into the electronic medical record when necessary. Maintains a service-based working knowledge of pain management practice. Obtains...
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Customer Service
- Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry.
- Promptly greet all patients, visitors, and others in a warm, courteous, and professional manner.
- Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment.
- Provides flexible coverage to assist with internal service needs and the continuous application of process improvement methods and skills.
- Determines customer needs proactively, and direct inquiries to appropriate resources.
- As problems and miscommunications occur with internal or external customers,...