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The Patient Access Service Specialist gathers and records required information about patients; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individual’s obligations, obtaining necessary authorizations for care, scheduling appointments, and assisting patients in an office or clinic setting.
- Classification distinguishing features
This classification is part of the Patient Access Services classifications which include PAS Specialist, PAS Resource Specialist and PAS Coordinator 1-2. The PAS Specialist is distinguished from the higher PAS classifications by the lack of responsibility...
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Receive patients arriving for appointments and help patients with check out process. Greet patients and confirm that an appointment has been kept. Copy insurance cards and/or authorization notices and verify insurance coverage. Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures. Verify and update the common data set on-line. Explain and satisfy any necessary patient signature requirements. Prepare charts for patient appointment, as desired by each physician. Schedule follow up care or arrange for notification of annual examinations.
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Customer Service
- Provide high quality customer service to all internal and external customers.
- This includes communicating accurately, openly, supportively, in a timely manner, and extending special attention and sensitivity to all patients, visitors, and fellow employees.
- Assist in maintaining an atmosphere of cooperation within the department, as well as with other departments and allied professionals.
- Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
- Must demonstrate superior face to face customer contact skills, remain calm and resourceful during crisis management or other difficult situations, and manage...
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Arranged Care:
- Schedule high volume of patient care appointments and procedures. Serves as a liaison and information resource for providers, medical assistants, and nursing support staff; Return patients messages (phone and/or electronic); Prepare and mail patient information packets; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into the electronic medical record when necessary. Maintains a service-based working knowledge of pain management practice. Obtains...
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Customer Service
- Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry.
- Promptly greet all patients, visitors, and others in a warm, courteous, and professional manner.
- Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment.
- Provides flexible coverage to assist with internal service needs and the continuous application of process improvement methods and skills.
- Determines customer needs proactively, and direct inquiries to appropriate resources.
- As problems and miscommunications occur with internal or external customers,...
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The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students,faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, balancing cash drawer, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff.
The...
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The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students,faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, balancing cash drawer, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff.
The...
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- Customer Service: Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
- Point of Service Operations: Front desk duties include greeting...
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The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students, faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, balancing cash drawer, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff.
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Customer Service
- Provide high quality customer service to both external customers (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU health care providers, staff) that exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management, familiarity with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and...