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Arrange Care. Schedule new and return patient appointments on line. Obtain prior medical records and studies if appropriate, and assure information is in patient’s chart at time of visit. Arrange stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible. Confirm patient appointments, reminding patients of co-pays, and deposits or self-pay where indicated. Provide personal reminders to patients about upcoming appointments. Triage phone calls, dispensing appropriately, including facilitation of prescription refills. Schedule new/return appointments, consults, walk-ins and emergencies. Prepare schedule for daily clinics. ...
Arranged Care:
- Schedules new patient appointments on line and manually if necessary. Creates a medical record if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments.
Enrollment & Authorization
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Customer Service: Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, crisis management, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills.
Patient Access: Coordinate and schedule patient care appointments and managed care as directed by physician and/or nurse staff; Serves as a liaison and information resource for physicians,...
This is an In-person Position NOT available for remote work.
Customer Care:
- Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry.
- Demonstrates knowledge of all department, locations, units, and buildings on OHSU...