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Job Locations US-OR-Portland
Posted Date 5 days ago(4/12/2024 1:47 PM)
Schedule new and return patient appointments, including residents, faculty and ancillaries; prepare patient appointment list.   Obtain prior medical records and studies if appropriate.  Create a medical record if needed.  Arrange stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible.  Mail information packets.  Obtain and prepare OHSU medical records before scheduled appointments. Arrange and order associated clinical, diagnostic, or laboratory services; obtain authorizations when necessary. Triage phone calls, dispensing appropriately, including facilitation of prescription refills, consults, walk-ins and emergencies.        Greet patients and confirm that an appointment has been kept.  Copy insurance cards and/or authorization notices and verify insurance coverage.  Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures.  Verify and update the common data set on-line.  Explain and satisfy any necessary patient signature requirements.   Perform cash handling and billing duties in a timely and thorough manner. Duties include: educating patients on related billing issues as appropriate; collecting co-payments and past due balances when indicated; providing patients with appropriate receipts per CEI procedures; reconciling daily receipts per CEI policy and maintaining front office cash drawer as appropriate.    Back-up surgery scheduling for four physicians, procuring presurgery history and physicals from primary care physician’s offices, verifying patient insurance information and obtaining insurance authorizations/referrals for all surgeries.    Assist physicians with correspondence and transcription related to patient care, referrals and insurance.   Other administrative duties as assigned by supervisor.   Customer Service.  Provide high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.  This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information or requests promptly to the appropriate providers or their designees.   
FTE
1.00
Position Type
Regular Full-Time
Department
Casey Eye Institute, Department of Ophthalmology
Position Category
Hospital/Clinic Support
HR Mission
School of Medicine
Requisition ID
2024-29456
Job Locations US-OR-Portland
Posted Date 6 days ago(4/11/2024 4:33 PM)
The Patient Access Service Specialist (PAS) is the first point of contact in person and via phone for the Department of Neurology. The PAS provides high quality customer service to both internal and external customers. The work environment is both on campus and remote work supporting a call center and front office duties. This position involves serving on a rotational basis to assist with the front office check-in and check-out desk. PAS tasks include but are not limited to gathering and recording required information about patients, provide specific customer service including screening for financial eligibility, confirming health insurance coverage and individuals’ obligations, obtaining necessary authorizations for care, scheduling appointments, answering a high volume incoming phone line, taking detailed messages including refill requests and routing to the appropriate person, and assisting patients in an office or clinic setting. This position requires an attention to detail, strong ability to multi-task and exceptional customer service skills.   ***Please include a cover letter with your application.  
FTE
1.00
Position Type
Regular Full-Time
Department
Neurology
Position Category
Hospital/Clinic Support
HR Mission
School of Medicine
Requisition ID
2024-29450
Job Locations US-OR-Portland
Posted Date 6 days ago(4/11/2024 2:49 PM)
Customer Service: - Provides high quality customer service to both external customers (patients and their families, referring providers, etc) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face -to-face customer contact skills, crisis management, facility with available information, technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Scanning and General Office Support: - Gathers and/or verifies patient and guarantor information including demographics. Scans documents and routes via electronic database by fax or email. Responsible for sending and receiving faxes and routing fax to appropriate staff member. Arranged Care: - Schedules new and returning patient appointments on line, and manually if necessary. Arranges wheelchairs, interpreters when necessary and accommodates other special needs whenever possible. Makes special arrangements with families for teleconferences as needed. Prepares and mails information packets to patients. Prepares patient education materials. - Notifies patients of appointments via telephone and mail. Makes confirmation calls and send out appointment reminders, if appropriate. Secures pertinent outside medical records prior to appointments; obtains requested studies, consults, etc. from outside facilities; facilitates hard copies of studies getting sent for input into the OHSU system. Telecommunications: - Triages and accurately documents telephone calls from patients and providers including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees. Integrated Care: - Contacts primary care physicians or their designees to obtain medical records. Laboratory data entry.
FTE
1.00
Position Type
Regular Full-Time
Department
Clinical Transplant Services
Position Category
Hospital/Clinic Support
HR Mission
Healthcare
Requisition ID
2024-29365
Job Locations US-OR-Portland
Posted Date 7 days ago(4/10/2024 7:07 PM)
Provides a Safe Therapeutic Environment - Ensures the safety and welfare of patients/clients, family/caregivers and fellow employees. - Utilizes proper posture and sound body mechanics and principles for safe patient handling. - Maintains general good physical and mental health and self care in order not to jeopardize the health and safety of self and others in the workplace. - Maintains a clean, safe, and orderly environment for patients, family and personnel, including but not limited to, maintaining organization for therapy supplies and equipment, notifying appropriate personnel when cleaning or repair is needed, following infection control policies, maintaining knowledge of life safety, fire and electrical safety and disaster plan. - Maintains a high degree of courtesy, discretion and respect for patients/clients, families/caregivers and fellow employees. - Considers the needs of patients/clients, families/caregivers, employees, medical staff, volunteers, vendors and members of the community in an informative, courteous and compassionate manner. Arranged Care - Schedules new patient appointments on line and manually if necessary. Creates a medical record if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. - Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments. Enrollment & Authorization - Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Greets patients and confirms that an appointment has been kept. Inspects insurance cards and/or authorization notices. - Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. Verifies and updates the common data set on-line. - Explains and satisfies any necessary patient signature requirements. Validates parking. Answers phone calls, returns messages, Billing, and cash handling. - When requested, obtains authorizations for clinical care. Enters all information accurately into OHSU databases or into the medical record. Follows up on pending authorizations until they are obtained. Customer Service - Demonstrates excellent customer service and communication skills in all interactions with patient/clients, families, caregivers, internal and external customers, including telephone, electronic and face to face situations. Using AIDET at all times. - Addresses complaints and problems promptly and courteously, involving management when indicated. - Communicates using active listening skills in a supportive courteous, professional manner at all times to patients/clients, family/caregivers and staff. Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
FTE
0.00
Position Type
Relief/Flex/Resource
Department
OP Pt/Ot - Outpatient Rehabilitation Services
Position Category
Hospital/Clinic Support
HR Mission
Healthcare
Requisition ID
2024-29342
Job Locations US-OR-Portland
Posted Date 7 days ago(4/10/2024 6:39 PM)
- Outpatient Clinic: Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit. This position will also check in / out established patients, make return appointments, answer incoming calls, provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry. Obtain prior medical records and studies when appropriate. Enter all information accurately into OHSU databases or into the medical record when necessary. Answer all basic appointment questions. Determine and collect co-payments/cash handling. Applies problem solving and negotiating skills in resolving patient concerns. Provides high level of support to providers and patients. - Answer incoming phone calls, verify account information including, but not limited to, demographics, insurance, and Primary Care Provider. Will schedule appointments including but not limited to new patient, ancillaries, procedure services, and follow-up appointments. Maintains current information on all managed care insurance plans and is up-to date with all insurance plan changes, utilizing information to efficiently and effectively obtain authorizations as appropriate. Solid understanding of  ICD10/CPT coding requirements and issues. Responsible for keeping the schedule flowing smoothly and on time. Applies problem solving and negotiating skills in resolving patient concerns. Creates telephone and routes telephone encounters with accurate information for medical staff from patients or patient’s representative. Manages providers schedule and completes administrative work for team providers - Enrollment & Eligibility. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies.  - Performs other administrative duties and/or projects as requested by providers, managers, and supervisors.
FTE
1.00
Position Type
Regular Full-Time
Department
Family Medicine at South Waterfront
Position Category
Hospital/Clinic Support
HR Mission
Healthcare
Requisition ID
2024-29337
Job Locations US-OR-Portland
Posted Date 2 weeks ago(4/5/2024 5:53 PM)
General work hours are Monday through Friday, 0800 – 1700.  Position location will be in SE Portland East Portland Clinic.  Weekend and evening work may be required.  Employee will need to flex hours as needed to achieve required outcomes of position. - Clinical Practice Management: - Develops, maintains, and implements practice policies and procedures. A key leader of transformative changes to the care delivery model as it is adapted to the rapidly changing health care environment.  Provides leadership on development and implementation of standards of practice. - Leads and participates on committees. Ensures practice compliance with regulatory requirements. - Oversees inventory of all supplies and equipment. - Serves as liaison in coordination of support services for practice operations. - Leads and/or assists with implementation of grants and projects. - Demonstrates knowledge of standards developed by organizations monitoring patient care including, but not limited to DNV and CLIA. In conjunction with clinical staff, coordinates patient flow. - Monitors patient outcomes, especially patient experience, as well as quality metrics in general. Actively shares results with staff and develops appropriate action plans for improvement. Ensures that patient education materials are available and current. - Assists in planning and scheduling patient education classes and related services. - Personnel Management: - Assumes responsibility for coordination of all clinical activities for faculty clinicians and residents, in conjunction with the Medical Director. Works with Medical Director regarding faculty and resident issues.    - Directs the work and supervises the Front Office Supervisor and the Back Office Supervisor. Indirectly supervises front office staff and back office staff. - Monitors direct patient care to ensure appropriate use of all front and back office staff. Monitors staff adherence to policies/procedures and to maintenance of standards of care. Plans, assigns and approves work. - Ensures assigned staff adequately meet workload requirements. Hires, evaluates, counsels and dismisses personnel. Responds to AFSCME grievances. Conducts staff meetings. Recommends salary adjustments. - Identifies training and development needs of staff and coordinates inservices to meet staff needs. Orients new staff and coordinates training. - Monitors staff time and attendance Oversees patient complaints and monitors customer service delivery. Makes periodic reports to the Richmond Board of Directors and the Board's Quality Committee regarding the patterns of complaints and our responses to them - Administrative Functions: An active key member of the Leadership Team: - Leads in setting and achieving goals and objectives for the practice and provide direction and guidance for other clinic managers and supervisors. - Actively participates in drafting the annual budget. - Demonstrates knowledge of capital purchases, payroll and billing processes.  Keeps abreast of all expenditures, revenues, workloads and general clinic - Works with CFO to create and meet budget expectations. - Assists with QI planning and implementation, particularly with Lean projects. - Leads and assists with development of new programs; implement security protocols and Patient Experience interventions   - Key Deliverables of the role: - Focus on growing visit volume while maintaining balanced budget. Patient experience scores, clinical compliance, high functioning staff, efficient patient flow/clinical operations - Participates in oversight of grant proposals, quality assurance and data reporting to ensure benchmarks and deadlines are met - FQHC (Federally Qualified Health Center) – Knows and understands complience for all FQHC requirements, actively participates with the community, safetynet community, organizations and others around underserved patient population issues and initiatives. Ensures that all compliance related reports and forms are submitted on time - example: cost reports, AMP reports, grant reports and others Job titles of employees supervised: Clinical Operations Supervisor, Admin Coordinator, Eligibility Specialist, Care Coordinator. Indirect Reports: PAS Specialist, PAS Resource, MA’s, This position works in a busy environment with a lot of interruptions, multiple demands, and people interactions.  It requires dealing with frequent interruptions within the work group.  Some travel is required. Requires effective collaborative working relationships with Executive Director, Medical Director, Quality Manager, Chief Financial Officer, OHSU VP of Ambulatory and others.
FTE
1.00
Position Type
Regular Full-Time
Department
Family Medicine East Portland
Position Category
Management/Supervisory
HR Mission
Healthcare
Requisition ID
2024-27911
Job Locations US-OR-Portland
Posted Date 2 weeks ago(4/3/2024 12:07 PM)
- Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for healthcare coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures and laboratory studies. Enters all information accurately into OHSU database or into the medical record when necessary. Follows up on pending authorizations until they are obtained. - Provides high quality customer service to both external customers and internal customers that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, exemplary phone etiquette, flexible coverage of internal service needs, and continuous follow through. - Is responsible for all processes involved in checking patients in and out. Responsible for but not limited to scheduling return appointments, scheduling ancillary services as requested by the provider, obtain authorization when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contact Primary Care physicians or their designees to obtain authorizations for care as required. Is responsible for managing all of the provider’s template changes, vacations and clinic schedules.  - Takes accurate messages from patients including request for medication refills, complaints, general information inquiries, and urgent healthcare concerns. Delivers such information or requests promptly to the appropriate providers, Nurse Care Manager or their designees. - Schedules new and return patient appointments on line. - Handles correspondence, orders hospital records and x rays; handles correspondence requests; sends appointment reminders or calls patients.
FTE
0.00
Position Type
Relief/Flex/Resource
Department
Internal Medicine Clinic at Marquam HIll
Position Category
Hospital/Clinic Support
HR Mission
Healthcare
Requisition ID
2024-27651
Job Locations US-OR-Portland
Posted Date 2 weeks ago(4/1/2024 4:49 PM)
The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students,faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, balancing cash drawer, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff.   The SOD PAS Specialist works in a high public contact area dealing with patients and staff in a positive and consistent manner. Each employee must interact with the patients, some in acute dental pain, in a friendly, knowledgable, and appropriate manner.   The SOD PAS Specialist are responsible for knowing SOD clinic policies including but not limited to appointment scheduling, payments, and insurance, and must be able to communicate these policies with patients, students, facutly, and staff.  Each OHSU Dental Clinic at the SOD may have different policies specific to their department, and the SOD PAS Specialist will be required to use their judgement to implement the appropriate policy or give information specific to each situation they encounter.   The SOD PAS Specialist may be deployed to different desks, floors, or work stations throughout each day to cover areas at peak times.  The SOD PAS Specialist must be flexible and be able to complete work with considerable independence on a daily basis. The SOD PAS also provide support to the Russell Street Clinic and could be deployed to work at that clinic depending on business needs.   This position requires the employee to be Bilingual to provide language interpretation to patients.
FTE
1.00
Position Type
Regular Full-Time
Department
School of Dentistry, Patient Support Services
Position Category
Administrative/Office Support
HR Mission
Academics
Requisition ID
2024-29237
Job Locations US-OR-Portland
Posted Date 3 weeks ago(3/26/2024 4:41 PM)
Checking patients in/out: Checks patients in by: - Greeting patient and family/visitors - Verifying demographic information - Verifying insurance and guarantor information  - Verifying that EPIC and EPIC patient information match - Verifies and assists with forms that need to be completed; financial and medical Screening patients (bed bugs, etc.) - Checking-in using EPIC - Notifies/Asks if patient can be seen if they are late for their appointment - Asking for and collecting money (co-payments, pre-payments, patient payments on account) Balances money. - Handing out forms that need to be completed (health history form, release of information, etc) - Keeps patients informed on delays (reactive and proactive) Checks patients out by: - Greeting patients - Checking out using EPIC - Prints after visit summary (if not already done by care team) Schedules return appointments  - Accurately schedule appointments in EPIC for established and new patients. - Appointment types include: follow-up, complete physical exams, well child checks, procedures, prenatal, new patients, etc.  - Accurately notes why the patient is coming in for a visit. - Schedules interpreters when needed - Gives appointment card reminder Thank patient for using Richmond and ask them to complete any surveys they receive. Reschedules appointments when the provider will not be in clinic (same day or in advance) Cleaning/safety: - Maintain a clean and orderly work space  - Clean the lobby and restrooms as needed when housekeeping is not in Notify the lead/manager when equipment is not functioning properly (take out of service) - Notify lead/manager of safety concerns or biohazard issues
FTE
1.00
Position Type
Regular Full-Time
Department
Family Medicine at Richmond
Position Category
Hospital/Clinic Support
HR Mission
Healthcare
Requisition ID
2024-29029
Job Locations US-OR-Portland
Posted Date 3 weeks ago(3/26/2024 2:39 PM)
Outpatient Clinic: - Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit. This position will also check in / out established patients, make return appointments, answer incoming calls, provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry. Obtain prior medical records and studies when appropriate. Enter all information accurately into OHSU databases or into the medical record when necessary. Answer all basic appointment questions. Determine and collect co- payments/cash handling. Applies problem solving and negotiating skills in resolving patient concerns. Provides high level of support to providers and patients. Telecommunication: - Answer incoming phone calls, verify account information including, but not limited to, demographics, insurance, and Primary Care Provider. Will schedule appointments including but not limited to new patient, ancillaries, procedure services, and follow-up appointments. Maintains current information on all managed care insurance plans and is up-to date with all insurance plan changes, utilizing information to efficiently and effectively obtain authorizations as appropriate. Solid understanding of ICD10/CPT coding requirements and issues. - Responsible for keeping the schedule flowing smoothly and on time. Applies problem solving and negotiating skills in resolving patient concerns. Creates telephone and routes telephone encounters with accurate information for medical staff from patients or patient’s representative. Manages providders schedule and completes administrative work for team providers. Enrollment & Eligibility: - Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies.
FTE
1.00
Position Type
Regular Full-Time
Department
Family Medicine at South Waterfront
Position Category
Hospital/Clinic Support
HR Mission
Healthcare
Requisition ID
2024-29086
Job Locations US-OR-Portland
Posted Date 4 weeks ago(3/20/2024 7:03 PM)
- Provide high quality customer service to both external customers (patient, referring providers and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, primarily as a phone operator and scheduler, facilitate with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Gather and/or verify patient information including demographics, insurance coverage and financial status. Enter all information accurately into OHSU databases and scheduling system. Scheduling of Departmental and ancillary appointments per guidelines and protocol. - Triage and document accurately telephone calls from patient including requests for medication refills, complaints, general information inquiries and urgent health care concerns. Facilitate retrieval of required information and delivers such information or requests promptly per Departmental protocol. - Successfully completes the required PAS initial training and core competency assessment before or during the trial service period. Completes all required update modules. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment.
FTE
0.00
Position Type
Relief/Flex/Resource
Department
Dermatology
Position Category
Hospital/Clinic Support
HR Mission
School of Medicine
Requisition ID
2024-28972
Job Locations US-OR-Portland
Posted Date 4 weeks ago(3/20/2024 6:44 PM)
- Provide high quality customer service to both external customers (patient, referring providers and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, primarily as a phone operator and scheduler, facilitate with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Gather and/or verify patient information including demographics, insurance coverage and financial status. Enter all information accurately into OHSU databases and scheduling system. Scheduling of Departmental and ancillary appointments per guidelines and protocol. - Triage and document accurately telephone calls from patient including requests for medication refills, complaints, general information inquiries and urgent health care concerns. Facilitate retrieval of required information and delivers such information or requests promptly per Departmental protocol. - Successfully completes the required PAS initial training and core competency assessment before or during the trial service period. Completes all required update modules. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment.
FTE
0.00
Position Type
Relief/Flex/Resource
Department
Dermatology
Position Category
Hospital/Clinic Support
HR Mission
School of Medicine
Requisition ID
2024-28973
Job Locations US-OR-Portland
Posted Date 3 months ago(1/19/2024 7:20 PM)
This is an In-person Position NOT available for remote work.   Customer Care: - Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. - Demonstrates knowledge of all department, locations, units, and buildings on OHSU campus. - Promptly greet all patient and visitors in a warm professional manner whether face to face or over the phone. This includes providing directions and screening all patients and visitors. - Determine customer needs proactively and direct inquires to appropriate resources. - Provide crisis management and conflict resolution as issues arise whether internal or external. Arrange Care: - Functions as a liaison for families during complicated cases by working with the clinical team, social worker, and case managers. - Arranges any and all accommodations needed to provide the best experience to all our customers. This includes mobility equipment (wheelchairs, stretchers, Etc.), interpreter services, and identifies support services for individuals with disabilities, when necessary, in compliance with State regulations. - Mails information packets. Enrollment & Financial Services: - Maintains current information on managed care insurance plans and serves as a liaison and information resource for patients, referring physician offices, and other OHSU staff. This includes but not limited to: Providing patient education regarding OHSU financial assistance, insurance coordination of benefits, and other facility or regulatory documents. - Maintain knowledge pertaining to insurance issues which include but are not limited to motor vehicle, Worker’s Compensation, personal injuries, Medicare, OHP/Washington Welfare/Medicaid, and exposures. - Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided. - Obtains benefit information including deductible or co-pays, co-insurance, stop loss or out of pocket status, and correct billing address. Collects cost-shares at time of service. - Complete insurance verification on each patient’s insurance 100% of the time. - Gathers, adds, updates, and/or verifies detailed demographic information and completed/signed forms required for services. These functions are performed at stationary computer terminalor or at patient’s bedside using a mobile computer terminal, occasionally over the phone. - Completes Race, Ethnicity, Language, and Disability (REALD) questionnaire with patient face to face or over the phone and updates REALD Smart Form as required by law. - Follows Oregon Administrative Rules (OAR’s) regarding workers’ compensation in operation of OHSU and industry workman’s compensation procedures. Also initiates and completes claims for worker’s compensation injuries, personal injury, motor vehicle accidents, and crime victim accounts by collecting detailed information of trauma admissions (motor vehicle accident, personal injury, and/or worker’s compensation) to determine accident-related liability. Authorization & Registration Services: - Validates appropriate admitting locations by procedure and admitting provider to ensure appropriate patient placement. - Accurately complete Inter-Hospital Transfers and same-day admissions and obtain prior medical records as needed. - Activates direct admissions based on notification from unit at time of patient’s arrival. - Ensures all required forms are completed for services and confirmation of payment sources. Training: - Successfully complete the required PAS Specialist and PAS Revenue Cycle Specialist initial training and core competency assessment during the initial probationary period. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment. - Gives instruction to other PAS Revenue Cycle Specialist personnel pertaining to PAS Revenue Cycle Specialist processes and procedures as well as performance. Provides on the job training, orientation, guidance and coaching for new PAS Revenue Cycle Specialist personnel in the service area as assigned. May be required to provide informational assessment of other PAS Revenue Cycle Specialist workers’ performance to the PAS Coordinator/Supervisor and/or the employment supervisor - Required to maintain Patient Access Services Individual Performance Standards. Daily Office Tasks: - Troubleshoots equipment problems and initiates repairs requests once reviewed with leadership. - Ensures Patient Access Services Department Coordinator is aware of low forms/supply levels. - Provide coverage in other admitting areas and the Emergency Department when needed. - Follow and complete daily task list as assigned by management.
FTE
0.75
Position Type
Regular Full-Time
Department
Patient Access Services - ED Registration
Position Category
Hospital/Clinic Support
Requisition ID
2024-27943
Job Locations US-OR-Portland
Posted Date 3 months ago(1/19/2024 7:16 PM)
This is an In-person Position NOT available for remote work.   Customer Care: - Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. - Demonstrates knowledge of all department, locations, units, and buildings on OHSU campus. - Promptly greet all patient and visitors in a warm professional manner whether face to face or over the phone. This includes providing directions and screening all patients and visitors. - Determine customer needs proactively and direct inquires to appropriate resources. - Provide crisis management and conflict resolution as issues arise whether internal or external. Arrange Care: - Functions as a liaison for families during complicated cases by working with the clinical team, social worker, and case managers. - Arranges any and all accommodations needed to provide the best experience to all our customers. This includes mobility equipment (wheelchairs, stretchers, Etc.), interpreter services, and identifies support services for individuals with disabilities, when necessary, in compliance with State regulations. - Mails information packets. Enrollment & Financial Services: - Maintains current information on managed care insurance plans and serves as a liaison and information resource for patients, referring physician offices, and other OHSU staff. This includes but not limited to: Providing patient education regarding OHSU financial assistance, insurance coordination of benefits, and other facility or regulatory documents. - Maintain knowledge pertaining to insurance issues which include but are not limited to motor vehicle, Worker’s Compensation, personal injuries, Medicare, OHP/Washington Welfare/Medicaid, and exposures. - Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided. - Obtains benefit information including deductible or co-pays, co-insurance, stop loss or out of pocket status, and correct billing address. Collects cost-shares at time of service. - Complete insurance verification on each patient’s insurance 100% of the time. - Gathers, adds, updates, and/or verifies detailed demographic information and completed/signed forms required for services. These functions are performed at stationary computer terminalor or at patient’s bedside using a mobile computer terminal, occasionally over the phone. - Completes Race, Ethnicity, Language, and Disability (REALD) questionnaire with patient face to face or over the phone and updates REALD Smart Form as required by law. - Follows Oregon Administrative Rules (OAR’s) regarding workers’ compensation in operation of OHSU and industry workman’s compensation procedures. Also initiates and completes claims for worker’s compensation injuries, personal injury, motor vehicle accidents, and crime victim accounts by collecting detailed information of trauma admissions (motor vehicle accident, personal injury, and/or worker’s compensation) to determine accident-related liability. Authorization & Registration Services: - Validates appropriate admitting locations by procedure and admitting provider to ensure appropriate patient placement. - Accurately complete Inter-Hospital Transfers and same-day admissions and obtain prior medical records as needed. - Activates direct admissions based on notification from unit at time of patient’s arrival. - Ensures all required forms are completed for services and confirmation of payment sources. Training: - Successfully complete the required PAS Specialist and PAS Revenue Cycle Specialist initial training and core competency assessment during the initial probationary period. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment. - Gives instruction to other PAS Revenue Cycle Specialist personnel pertaining to PAS Revenue Cycle Specialist processes and procedures as well as performance. Provides on the job training, orientation, guidance and coaching for new PAS Revenue Cycle Specialist personnel in the service area as assigned. May be required to provide informational assessment of other PAS Revenue Cycle Specialist workers’ performance to the PAS Coordinator/Supervisor and/or the employment supervisor - Required to maintain Patient Access Services Individual Performance Standards. Daily Office Tasks: - Troubleshoots equipment problems and initiates repairs requests once reviewed with leadership. - Ensures Patient Access Services Department Coordinator is aware of low forms/supply levels. - Provide coverage in other admitting areas and the Emergency Department when needed. - Follow and complete daily task list as assigned by management.
FTE
0.88
Position Type
Regular Full-Time
Department
Patient Access Services - ED Registration
Position Category
Hospital/Clinic Support
Requisition ID
2024-27942
Job Locations US-OR-Portland
Posted Date 3 months ago(1/19/2024 6:58 PM)
This is an In-person Position NOT available for remote work.   Customer Care: - Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. - Demonstrates knowledge of all department, locations, units, and buildings on OHSU campus. - Promptly greet all patient and visitors in a warm professional manner whether face to face or over the phone. This includes providing directions and screening all patients and visitors. - Determine customer needs proactively and direct inquires to appropriate resources. - Provide crisis management and conflict resolution as issues arise whether internal or external. Arrange Care: - Functions as a liaison for families during complicated cases by working with the clinical team, social worker, and case managers. - Arranges any and all accommodations needed to provide the best experience to all our customers. This includes mobility equipment (wheelchairs, stretchers, Etc.), interpreter services, and identifies support services for individuals with disabilities, when necessary, in compliance with State regulations. - Mails information packets. Enrollment & Financial Services: - Maintains current information on managed care insurance plans and serves as a liaison and information resource for patients, referring physician offices, and other OHSU staff. This includes but not limited to: Providing patient education regarding OHSU financial assistance, insurance coordination of benefits, and other facility or regulatory documents. - Maintain knowledge pertaining to insurance issues which include but are not limited to motor vehicle, Worker’s Compensation, personal injuries, Medicare, OHP/Washington Welfare/Medicaid, and exposures. - Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided. - Obtains benefit information including deductible or co-pays, co-insurance, stop loss or out of pocket status, and correct billing address. Collects cost-shares at time of service. - Complete insurance verification on each patient’s insurance 100% of the time. - Gathers, adds, updates, and/or verifies detailed demographic information and completed/signed forms required for services. These functions are performed at stationary computer terminalor or at patient’s bedside using a mobile computer terminal, occasionally over the phone. - Completes Race, Ethnicity, Language, and Disability (REALD) questionnaire with patient face to face or over the phone and updates REALD Smart Form as required by law. - Follows Oregon Administrative Rules (OAR’s) regarding workers’ compensation in operation of OHSU and industry workman’s compensation procedures. Also initiates and completes claims for worker’s compensation injuries, personal injury, motor vehicle accidents, and crime victim accounts by collecting detailed information of trauma admissions (motor vehicle accident, personal injury, and/or worker’s compensation) to determine accident-related liability. Authorization & Registration Services: - Validates appropriate admitting locations by procedure and admitting provider to ensure appropriate patient placement. - Accurately complete Inter-Hospital Transfers and same-day admissions and obtain prior medical records as needed. - Activates direct admissions based on notification from unit at time of patient’s arrival. - Ensures all required forms are completed for services and confirmation of payment sources. Training: - Successfully complete the required PAS Specialist and PAS Revenue Cycle Specialist initial training and core competency assessment during the initial probationary period. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment. - Gives instruction to other PAS Revenue Cycle Specialist personnel pertaining to PAS Revenue Cycle Specialist processes and procedures as well as performance. Provides on the job training, orientation, guidance and coaching for new PAS Revenue Cycle Specialist personnel in the service area as assigned. May be required to provide informational assessment of other PAS Revenue Cycle Specialist workers’ performance to the PAS Coordinator/Supervisor and/or the employment supervisor - Required to maintain Patient Access Services Individual Performance Standards. Daily Office Tasks: - Troubleshoots equipment problems and initiates repairs requests once reviewed with leadership. - Ensures Patient Access Services Department Coordinator is aware of low forms/supply levels. - Provide coverage in other admitting areas and the Emergency Department when needed. - Follow and complete daily task list as assigned by management.
FTE
1.00
Position Type
Regular Full-Time
Department
Patient Access Services - ED Registration
Position Category
Hospital/Clinic Support
Requisition ID
2024-27941
Job Locations US-OR-Portland
Posted Date 3 months ago(1/19/2024 6:52 PM)
This is an In-person Position NOT available for remote work.   Customer Care: - Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry. - Demonstrates knowledge of all department, locations, units, and buildings on OHSU campus. - Promptly greet all patient and visitors in a warm professional manner whether face to face or over the phone. This includes providing directions and screening all patients and visitors. - Determine customer needs proactively and direct inquires to appropriate resources. - Provide crisis management and conflict resolution as issues arise whether internal or external. Arrange Care: - Functions as a liaison for families during complicated cases by working with the clinical team, social worker, and case managers. - Arranges any and all accommodations needed to provide the best experience to all our customers. This includes mobility equipment (wheelchairs, stretchers, Etc.), interpreter services, and identifies support services for individuals with disabilities, when necessary, in compliance with State regulations. - Mails information packets. Enrollment & Financial Services: - Maintains current information on managed care insurance plans and serves as a liaison and information resource for patients, referring physician offices, and other OHSU staff. This includes but not limited to: Providing patient education regarding OHSU financial assistance, insurance coordination of benefits, and other facility or regulatory documents. - Maintain knowledge pertaining to insurance issues which include but are not limited to motor vehicle, Worker’s Compensation, personal injuries, Medicare, OHP/Washington Welfare/Medicaid, and exposures. - Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided. - Obtains benefit information including deductible or co-pays, co-insurance, stop loss or out of pocket status, and correct billing address. Collects cost-shares at time of service. - Complete insurance verification on each patient’s insurance 100% of the time. - Gathers, adds, updates, and/or verifies detailed demographic information and completed/signed forms required for services. These functions are performed at stationary computer terminalor or at patient’s bedside using a mobile computer terminal, occasionally over the phone. - Completes Race, Ethnicity, Language, and Disability (REALD) questionnaire with patient face to face or over the phone and updates REALD Smart Form as required by law. - Follows Oregon Administrative Rules (OAR’s) regarding workers’ compensation in operation of OHSU and industry workman’s compensation procedures. Also initiates and completes claims for worker’s compensation injuries, personal injury, motor vehicle accidents, and crime victim accounts by collecting detailed information of trauma admissions (motor vehicle accident, personal injury, and/or worker’s compensation) to determine accident-related liability. Authorization & Registration Services: - Validates appropriate admitting locations by procedure and admitting provider to ensure appropriate patient placement. - Accurately complete Inter-Hospital Transfers and same-day admissions and obtain prior medical records as needed. - Activates direct admissions based on notification from unit at time of patient’s arrival. - Ensures all required forms are completed for services and confirmation of payment sources. Training: - Successfully complete the required PAS Specialist and PAS Revenue Cycle Specialist initial training and core competency assessment during the initial probationary period. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment. - Gives instruction to other PAS Revenue Cycle Specialist personnel pertaining to PAS Revenue Cycle Specialist processes and procedures as well as performance. Provides on the job training, orientation, guidance and coaching for new PAS Revenue Cycle Specialist personnel in the service area as assigned. May be required to provide informational assessment of other PAS Revenue Cycle Specialist workers’ performance to the PAS Coordinator/Supervisor and/or the employment supervisor - Required to maintain Patient Access Services Individual Performance Standards. Daily Office Tasks: - Troubleshoots equipment problems and initiates repairs requests once reviewed with leadership. - Ensures Patient Access Services Department Coordinator is aware of low forms/supply levels. - Provide coverage in other admitting areas and the Emergency Department when needed. - Follow and complete daily task list as assigned by management.
FTE
0.00
Position Type
Relief/Flex/Resource
Department
Patient Access Services
Position Category
Hospital/Clinic Support
Requisition ID
2024-27940
Job Locations US-OR-Portland
Posted Date 8 months ago(8/8/2023 6:30 PM)
Customer Service:  - Provide high quality customer service to all internal and external customers. This includes communicating accurately, openly, supportively, in a timely manner, and extending special attention and sensitivity to all patients, visitors, and fellow employees. - Assist in maintaining an atmosphere of cooperation within the department, as well as with other departments and allied professionals. - Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts. Must demonstrate superior face to face customer contact skills, remain calm and resourceful during crisis management or other difficult situations, and manage standard complaint processing. - Required to learn and maintain skill with available information technology, and remain current with changes to departmental procedures and new information. Provide flexible coverage of internal service needs, including work location and reporting time. Registration Service: - Gather and/or verify patient information including demographics, guarantor, emergency contacts, insurance coverage, and financial status. Verify patient eligibility for health care coverage and enter appropriate insurance plan information and codes. Enter all information accurately into OHSU databases. - Provide financial screening for low income or non-sponsered patients and refer patients to apply for Oregon or Washington Medicaid or OHSU Financial Assistance when appropriate. Complete reverification, udpates, and/or new patient registration from patient work queues, email, or inbasket as assigned. Required to maintain Registration Department individual performance standards: Production Standard: Individual standard of 60 registrations per day Error Rate Standard: Maintain an accuracy rate of 97% Talk Time Standard: Average time to complete a registration is 4.5 minutes or less. Telecommunications: - Utilize an Automated Call distributor (ACD) to answering incoming registration calls.  Staff in and out of ACD and use not ready work as per department guidelines.  Remain available to accept incoming calls at all times. Adhere to department schedule for break and lunch periods. - Refer general information inquiries and urgent health concerns to the appropriate area. Answer and explain all registration questions asked by patients or other employees. Note that Registration Services participates in customer service evaluations via call monitoring and/or recording.
FTE
1.00
Position Type
Temporary Full-Time
Department
Ambulatory Float Pool
Position Category
Administrative/Office Support
Requisition ID
2023-25136