Key Responsibilities & Performance Standards - Customer Service. Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process...

Key Responsibilities & Performance Standards   OR surgery scheduling/care coordination for SOR, CHH, DCH - Receive surgery requests (Consult to OR) via Epic work queues - Schedule pre-op/post-op, Pre-Medicine Clinic and pre-surgery COVID test appointments - Communicate surgery logistics to patients via...

Key Responsibilities & Performance Standards Checks patients in by: - Greeting patient and family/visitors. - Verifying demographic information. - Verifying insurance and guarantor information. - Verifying that EPIC and EPIC patient information match. -

The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students,faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, balancing cash drawer, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff.   The...

Key Responsibilities & Performance Standards - Customer Service. Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills -

Customer Service: - Provides high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds OHSU’s performance expectations. This duty includes prompt and professional communication efforts, face-to-face customer service skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills....

- Customer Service: Provides high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds OHSU’s performance expectations. This duty includes prompt and professional communication efforts, face-to-face customer service skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. - Telecommunications: Answers...

Key Responsibilities & Performance Standards - Outpatient Clinic: Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit.  This position will also check in / out established patients, make return appointments, answer incoming calls, provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry. Obtain prior medical records and studies when appropriate. Enter all information accurately...

Customer Service: - Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standardcomplaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and...

The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students,faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, balancing cash drawer, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff.   The...

Key Responsibilities & Performance StandardsCustomer Service. - Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of...

The Patient Access Service Specialist is the first point of contact for new patients on the phone and in the office at the front desk. This position involves serving two days each week at the front desk: one day to be primary receptionist, and the other day to serve as back-up to relieve the primary receptionist. The other days of the week are spent scheduling and associated duties. This person gathers and records required information about patients; provides specific customer service which includes confirming health insurance coverage, registration into EpicCare, scheduling appointments, and assisting patients in an office or clinic setting.This position requires out of the box...

Customer Service: Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.   Enrollment & Authorization: Gathers and/or verifies patient information including...

Customer Service: - Provides high quality customer service to both external and internal that meets or exceeds the service standards of the health care industry. - Promptly greet all patients, visitors, and others in a warm, courteous and professional manner, face to face or over the phone. - Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment. - Provides flexible coverage to assist with internal service needs and the continuous...

Provides a Safe Therapeutic Environment - Ensures the safety and welfare of patients/clients, family/caregivers and fellow employees. - Utilizes proper posture and sound body mechanics and principles for safe patient handling. - Maintains general good physical and mental health and self care in order not to jeopardize the health and safety of self and others in the workplace. - Maintains a...