Managed Care Coordination:
- Maintains current information on managed care insurance plans and serves as a liaison and information resources for physicians, nursing support staff, PAS specialists, referring physician offices, patients, Hospital Operations Support and others on authorization requirements; serves as a service area resource ICD9 coding requirements; obtains managed care authorizations for consultations, procedures, office visits, care arrangements, and contact other ancillary and clinical services as needed; problem solves and negotiates skills in resolving patient concerns and managed care related problems.
- Schedules multifaceted patient appointments on line, and manually if necessary in all modalities of Diagnostic Imaging Services. Maintains current information regarding schedules for resources and providers. Serves as liaison and information resource for physicians, nursing support staff, coworkers, IP Admitting Department, Surgery Office, and Periop Services.
- Collects from physician and clinics all information necessary order information to schedule a scan (including ICD9 codes, diagnosis, equipment needs, etc.). Facilitates care arrangements by scheduling IRU time, preops, PAT clinic, ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving provider and patient concerns and other imaging related problems.
Enrollment & Authorization:
- Gather and/or verify patient information including demographics, insurance coverage, and financial status. Confirm patient eligibility for health care coverage and clarify any managed care arrangements. Verify appropriate accounts are active and associated with services to be received.
- Confirm authorizations for imaging procedures. Enter all information accurately into OHSU databases or into the medical record when necessary. Follow up on pending authorizations until they are obtained.
- Provide high quality customer service to both external customers (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU health care providers, staff) that exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management, familiarity with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
TYPICAL DUTIES AND RESPONSIBILITIES:
1. Patient Care/Patient Safety Attendant (PSA): Per assignment of Registered Nurse, the employee provides care including but not limited to activities of daily living, diversional activities, collecting patient data, monitoring for symptoms of increased risk, assist with transportation, comfort measures, environmental safety, milieu observation, and assists with discharge of patient reinforcing assigned teaching.
2. Patient Video Monitoring: Demonstrates understanding and proficiency of the continuous video monitoring software. Maintains constant visual observation at all times. Verbally redirects patient over digital 2-way audio device located in a patient’s room. Notifies the nursing staff if the patient requires assistance, is exhibiting symptoms RN requests report of, or is at imminent risk of injury or distress. Documents interactions within the electronic health record.
3. Communication: Communicates directly with Registered Nurses related to patient trends, advances, and deviations from the plan of care. Discusses patient care trajectory (improvement and/or decline) with the interdisciplinary team. Transfers knowledge in the Electronic Health Record (EHR) per policy.
4. Miscellaneous: Collects and tracks daily data/metrics, understands and adheres to Daily Management Systems, and provides break coverage to in-house PSAs. Understands their role and complies with OHSU policies pertinent to this role:
a. Clinical Violence Alerts and Clinical Violence Risk Assessment
b. Code Green
c. Continuous Video Monitoring for Patient Safety
d. Hospital Holds for Treatment of Mental Illness
e. Medical Hold for Non-Mental Health Patients
f. Patient Personal Property
g. Patient Safety Attendant, Policy and Procedure for Use of
h. Pediatric Behavioral Health Safety Protocol
i. Restraint and Seclusion, Use of
j. Safety Searches
k. Suicide risk screen and safety interventions in Non-Psychiatric Clinical
- SAFETY & PATIENT EXPERIENCE - Act to promote a safe environment and Patient Centered Care across the continuum to ensure service excellence to foster exceptional experiences for our patients/employees
- Greet and screen patients.
- Confirm patient information.
- Print test labels, check labs, enter lab results and communicate test results as necessary.
- Accurate and timely charting of all patient vaccination and testing history into EMR system
- Make post-discharge follow-up appointments (as requested)
- Daily maintenance of patient waiting room and front desk environments
- COMMUNICATIONS & ADMINISTRATIVE OPERATIONS - Support operations necessary to meet the needs of the unit.
- Facilitates department communications
- Addresses phone calls, pages, voicemail and email inquiries/requests
- Scan, file, and properly dispose of (PHI bin) all patient record(s) to ensure high standard patient information (HIPAA) handling
- Supports meeting scheduling, agenda, and notetaking
- Reports and tracks equipment requiring maintenance
- PURCHASING - Department purchasing, receiving and reconciliation of all P-Card and Purchase Order requisitions or requests
- Order and take inventory of department supplies, equipment and instrument requests.
- Order and stock office supplies on a regular cadence
- RESOURCE - Serve as a resource to the unit to expedite the efficient functioning of the unit.
- Request and track ITG/Facilities work orders
Other administrative and clinic duties as trained and assigned
1.SAFETY & PATIENT EXPERIENCE - Act to promote a safe environment and Patient and Family Centered Care across the continuum to promote service excellence to foster exceptional experiences for our patients
Greet and screen visitors
Update whiteboards and call boards
Maintain census in Epic
Conduct safety/environment of care surveillance
Label medication bins
Post Fall Risk and Isolation signs
Print wrist bands
Manage telemetry boxes
Facilitate patient and family experiences
2.COMMUNICATIONS & OPERATIONS - Support operations necessary to meet the needs of the unit.
Communicate in a respectful, caring and non-judgmental manner.
Facilitate unit communications
Assist with paging
Make nurse-call assignments
Manage Vocera wireless communication devices
Schedule VIP (hospital transport) requests
Report and track equipment requiring maintenance
Order and stock office supplies
Send/receive materials in P-tube
Place Equipment Pool orders
Reconcile Epic downtime entries (census)
Fax written orders (as requested)
3. RESOURCE - Serve as a resource to the unit to expedite the efficient functioning of the unit.
Request and track ITG/Facilities work orders
Make staffing calls at direction of Charge Nurse or Manager.
1 Conducts psychosocial evaluations of patients/families and significant others including, but not limited to the following: adjustment to medical or health condition; care coordination; mental health status; adjustment/compliance to treatment process; substance usage; child and elder abuse/neglect assessments; domestic violence issues; cognitive status (including potential guardian issues); and patient/family resources.
2 Provides crisis intervention and supportive short term counseling to patients/families and significant others as necessary to meet immediate psycho-social needs including, but not limited to: Trauma/Emergency Department/ On Call/ Family Notification, CODE Response (family intervention); unanticipated change in health conditions/suicidal ideation; teenage pregnancy; single parent pregnancy/parenthood, domestic violence, child and elder abuse/neglect.
3 Provides grief/loss counseling and education regarding: fetal demise; actual/pending death of patient//family member; complicated pregnancies; postpartum depression; chronic/acute stress associated with life circumstances; divorce/separation; loss of independence associated with illness or disability.
4 Provides brief psychotherapy including: individual short term psychotherapy; group work including information/support groups, family support, patient therapy); regarding but not limited to issues of adoption, abortion , domestic violence, family of origin, sexual/gender, substance abuse, parenting, relationship adjustment to disabilities and chronic or acute illness.
5 Provides patient advocacy and associated services to patient/family and other involved agencies/parties regarding decision-making; advance directives; ethics consultations; court holds; guardianship/conservatorship; citizenship cases; and social cultural factors.
6 Assess patient/family support needs regarding: transportation, housing, clothing and educational/patient vocational rehabilitation and training materials and refer to appropriate resources.
7 Maintains accurate and timely documentation of patient care activities an efficent manner per departmental policies. Participates in Department of Care Management and assigned service meetings, in services and conferences, as indicated including Complex Patient Interdisciplinary Rounds. Provides support to patient care staff following traumatic events through individual or group consultation. Reviews literature on pertinent patient care/Social Work service issues and conducts in services regarding psycho social patient care issues and Social Work services.
8 Meets in regularly scheduled supervisory sessions. Participates in patient rounds as appropriate. Complete all OHSU/JCAHO mandatory education requirements and activities within established time lines.
Yearly competencies as identified by department
CEDAR is recruiting 1-2 Scientists (Staff Scientists) with wet lab and/or computational expertise in antibody engineering for high-throughput technologies in fundamental and applied proteomic research. The many and complex roles of proteins in the development and progression of cancer is a growing area of interest in CEDAR.
As a Scientist you will have deep scientific expertise and expertise in the practice of team science. With guidance from CEDAR Leadership and the CEDAR Review Committee, you will develop, work on, and oversee CEDAR-funded cancer early detection research projects. This includes independently and collaboratively developing research proposals and managing and contributing to research project teams, determining the most suitable methods to be used, interpreting and performing complex data analysis on experimental results, and drawing conclusions. As a Scientist, you will maintain a high level of professional expertise and, as is needed, develop innovative techniques and experimental systems to meet research program goals. In addition, you will independently and collaboratively prepare research findings for presentation at scientific meetings and conferences and manuscripts for publication, prepare research project proposals for review and progress reports on funded projects, and develop and implement procedures and systems to maximize the organization and efficiency of projects. As a Scientist, you will mentor and train staff, trainees, and team members, and develop and foster relationships with partners in academia and in the pharmaceutical/biotechnology industries.
Scheduling for new patients, established patients & procedures
- Receive incoming phone calls via the Automated Call Distributor (ACD).
- Process all Managed Care referral work queues for the scheduling of consultations, procedures, diagnostic testing, outgoing referrals while assessing the patient’s needs based on diagnosis, insurance coverage and medical records.
- Based on financial status of patient and if they are insured, determine if they are eligible to have an appointment scheduled or if they first need to go through financial screening.
- Accurately verify patient information including demographic & insurance coverage. Make updates via Epic when necessary.
- Accurately create new medical records for a new OHSU patient if they are not currently in Epic. Create an Epic referral for processing as well as to document insurance information per standard work expectations. Document any subsequent interactions with insurance company or others involved in the process of processing new patient referral.
- Communicate with other departments and referring provider practices to achieve optimal care coordination for medical or financially fragile patients.
- Clearly and thoroughly document any and all actions taken on a referral based situation following all OHSU Ambulatory standard work protocols.
- Communicate with PAS Supervisor if the established expectations cannot be met in the timeframes given.
- Creates and sends new patient packets for scheduled appointments.
- Escalate all concerns or complaints to manager or supervisor, utilizing established chain of command.
- Demonstrate courteous and professional behavior when dealing with patients/staff at all times.
- Manages a positive patient expeience at all times.
- Triage information to the appropriate clinical parties via Epic Inbasket.
- Triage faxes to appropriate care teams within the Comprehensive Pain Center.
- Monitor daily outlook pool inbox’s if you’re assigned as a daily task.
- Monitor personal Epic Inbasket daily.
- Consistently answer telephones in a timely manner and within defined standards.
- Triage phone calls and transfer to appropriate practice using the defined standards.
- Proactively perform outbound call work: This includes but not limited to calling patients to inform them a referral has been received in our system, process & schedule using departmental resources & tools while following standard work. Calling patients to explain insurance authorization complications for scheduled appointments.
- Uses the wait list to ensure provider appointment slots are full daily.
- Maintains current information regarding surgery schedules for service site providers. Serves as liaison and information resource for physicians, nursing support staff, coworkers, IP Admitting Department, Surgery Office, and Periop Services.
- Collects from physician all information necessary to schedule a surgery (including ICD9 codes, equipment needs, etc.). Maintains surgery information to OR as soon as received. Starts insurance process and obtains authorizations.
- Facilitates care arrangements by scheduling preops, PAT clinic, ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving provider and patient concerns and other surgery related problems.
- Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns.
- Delivers such information or requests promptly to the appropriate providers or their designees.
- Schedules new patient appointments on line, and manually if necessary. Obtains prior medical records and studies if appropriate. Creates a medical records if needed.
- Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets.
- Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments.
Complies with internal and external requirements related to verifying the status of all practitioner expirables (e.g., licenses, certifications) by querying approved sources and recommending action(s) to ensure compliance.
Assist in gathering Focused Professional Practice Evaluations (FPPE) and Ongoing Professional Practice Evaluations (OPPE).
Ensure that all initial applications, reapplications, additional privileges, FPPE and OPPE are processed in accordance with state and federal credentialing regulations including ACHC and CMH Bylaws and are prepared for service line chair and committee review.
Maintain confidential computerized information on a daily basis for all CMH databases for all applications for appointments and reappointments, as well as any other processing such as additional privileges, temporary privileges, status changes and more. Provides accurate and timely data entry, establishes alerts for reappointments and maintains compliance with established appointment and reappointment schedules.
Maintains current knowledge of governmental and regulatory guidelines, and adheres to established credentialing policies and procedures.
This position will be assigned to the Anatomic Pathology Division, with principal responsibilities in Cytopathology, with additional responsibilities in Surgical Pathology, which operates under a subspecialty sign out model.
- The responsibilities include the clinical service and teaching functions of the sections, as well as sharing evening and weekend calls on an equal basis.
- Your service and other assignments will be reviewed and modified by the department Chair, as needed.
- Your educational responsibilities include participation in the instructional program for medical and graduate students, residents and fellows of the Department as assigned by the Chair.
- Your service responsibilities include participation in committees and councils of OHSU; outreach and public service programs and professional societies with the knowledge and consent of the Chair.
- Your research responsibilities are to participate in clinical and basic research programs at OHSU as opportunities provide, and to work toward funding these studies through grants and contracts.
- The effort for this position at present is divided: 10% teaching; 80% clinical service; 10% research.
The inpatient APP is responsible for daily rounds in conjunction with the faculty physician, writing of daily notes and orders, coordinating care with the multidisciplinary team, coordinating the inpatient workflow of admissions and discharges, performing appropriate procedures (ie., bone marrow biopsies, lumbar punctures, Ommaya taps, and administration of chemotherapy), and additional duties as assigned.
The inpatient APP team works collaboratively in a clinical and teaching capacity with opportunities to attend and participate in relevant educational conferences and Division-specific research protocols.
Scope and range within unit population: Adolescent through geriatric. Cellular therapy and bone marrow transplant patients, as well as patients undergoing treatment of hematologic and oncologic malignancies.
- Patient Management - Uses EPIC for report writing to reach out to patients by making cold calls, My Chart messages, and/or sending letters to schedule appointments or coordinate helath services. Scrubs (reviews and manages) patient charts daily to evaluate which health services are needed by each scheduled patient within the clinic. Supports the team by entering referrals, orders and interacting with the care team to ensure health maintenance and preventive care is provided. Proactively schedules appointments.
- Care Coordination - Supports entire care team by helping patients and families with questions regarding referrals, labs, imaging, and specialty testing and collecting all results and reports for the team to review. Responsible for pre-visit planning including obtaining medical records, proactively obtaining medical records, proactively scheduling apponitments. Assists with securing and coordinating community resources, e.g. DME, home health, prescriptions including authorizations, etc.
- Communication - Provides information and education to patients and gathers information for specific visits. Prioritizes and responds timely to patient questions via MyChart, phone, email and fax in regards to scheduling and care issues within scope. Escalates all issues outside scope as appropriate. Routinely participates, both inside and outside the clinic, in meetings related to: quality improvement, care management, and multi-disciplinary patient conferences. Prepare materials (questions, issues) to be discussed for daily providers rounding.
- Documentation & Data Management - Documents legibly, concisely, and completely to ensure that others can accurately assess the status of patients' progress by reviewing that documentation. Uses approved clinical resources and follows procedures appropriately. Participates as assigned with database input. Issues patient safety alerts to providers and helps manage the patients affected. Monitors department tracking tools and provides providers with real-time updates as appropriate. Initiates and implements processes to facilitate continual improvements related to data collection.
- Other Duties - Participates in ongoing professional development and competency assessment. Attends education classes appropriate to job development, communicates additional training needs to direct supervisor/manager, attends staff meetings and orients new staff, cross-trains for position in assigned other areas. Assists with other duties as assigned.
Patient Care: Provides direct care to the patient as required for meal service including: providing the menu, taking the patient’s meal order using a portable electronic device, confirms the items ordered are consistent with the prescribed diet, and checks the medical record for CBG orders or medications that need to be timed with food intake. Assists with assembling meals in the kitchen (at CHH2), delivers the meal, and ensures patients are ready for meal with over-bed table cleared. Checks for tray accuracy when delivering trays and is alert for items left on trays (glasses, dentures, paperwork). Removes soiled meal tray from the room and documents intake in the medical record. Orders product and maintains nourishment room inventory using FIFO, demonstrates competency in specific skills and follows established protocols including: uses two patient identifiers; uses hand sanitizer between patient contacts; recognizes and responds to emergent situations; documents according to established policies and procedures including: patient intakes and calorie count data in Epic on the computer, converts weights and measures for food items for calorie count data, coordinates care and/or services with other team members including: alerts dietitians and dietetic technicians to patients’ needs and arranges for snacks as appropriate, notifies nursing and other professional staff of patient needs when out of the Meal Service Associate scope of practice, communicates in a respectful, caring and non-judgmental manner, reinforces nutritional teaching and counseling which is supportive and/or restorative of health, assumes responsibility for professional/job related development, knowledge of advances in technology, use of new equipment and appropriate application of hospital systems, incorporates quality improvement practices into performance, incorporates the principles of OHSU’s Mission Statement into performance, supports patient and family centered care across the continuum through service coordination, adheres to HIPPA and confidentiality guidelines, and adheres to the OHSU Code of Conduct. Performs requirements for Staff Members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics:
- Carries out job responsibilities in an ethical, effective and professional manner.
- Reports potential compliance problems using the reporting processes as outlined in the Code of Conduct.
- Models ethical and appropriate behavior, professional standards, compliance, and personal integrity.
- Participates in training programs.
- Understands and complies with OHSU and departmental policies and procedures, applicable rules and regulations.
Hospitality: Fulfills responsibility to organization through performance that promotes the service excellence philosophy; provides outstanding care to patients including: immediate service recovery; listens and responds to patients’ needs including unspoken or subtle requests; completes patient surveys as needed.
Clerical: Keeps list of patients for assigned floor(s), checks diets on the food and nutrition list with the list on the care unit(s), keeps communication log(s) current, orders par stock, records food intakes, fluid intakes, and calorie count information in the EPIC system. Uses tray monitor on electronic mobile device to promote trays after meal is delivered to patient in a timely manner.
Food Preparation: Heats food for patients as needed and makes coffee for the unit.
Sanitation: Puts frozen and refrigerated stock away quickly, stocks non-perishables, picks up trays from meals and puts into soiled tray cart, cleans nourishment room and equipment, refrigerator, freezer and other storage areas. Practices FIFO when restocking nourishment room.
Sustainability: Supports sustainability efforts of Food & Nutrition Services by participating fully in the recycling programs.
Waste Prevention: Prevents waste by assisting patients to get what they want, using oldest first (FIFO), and preparing only what is needed. Demonstrates fiscal accountability and the effective use of resources.
- Tray Assembly: Sets up station with standard items. Places items on tray according to tray diagram. Works assembly position putting on entrees, starches, vegetables and gravy/sauce OR beverages and condiments OR menus, utensils, hot bases, and dry condiments. Monitors temperatures for entrées, cold items and soups. Uses proper portion control. Assures trays are complete. Runs for items as directed by checker or manager. Cleans work station.
- Dish room work: Runs dishes through dish machine, cleans dish machine, sorts trays, separates permanent service ware, trash, recycling, food and food soiled paper for compost, cleans scraping table and work area OR catches and sorts clean dishes from dish machine, cleans dish room, sweeps catching area of dish room.
- Delivery/Transport: Load trays into meal carts as needed; assures trays are complete before loading; obtains missing items; keeps carts lined up; adds par stock and nourishments to carts for delivery. Deliver meal carts, late trays or requested items (including nourishments) to nursing units in a timely and efficient manner; communicates with Room Service Associates and unit staff using the Vocera system to ensure timely delivery of trays. Picks up soiled carts and returns them to dish room.
- Pick-up: Brings back all dirty trays in carts for assigned floors; collects dirty trays from the floor kitchens as needed; picks up dirty trays and service ware when encountered
- Sanitation: Follows department policies and procedures for food safety and sanitation; uses proper utensils; uses gloves appropriately; uses chemicals appropriately and only after being trained; complies with infection control policies and hand washing procedures. Keeps work area clean and neat. Pays strict attention to refrigeration needs of food products. Sanitizes work surfaces and utensils before use.
- Sustainability: Supports sustainability efforts of the Food & Nutrition Department by participating fully in the recycling programs, and separating food and food-soiled paper waste for composting.
- Waste Prevention: Prevents waste using oldest first (FIFO), and preparing only what is needed and using proper portion control.
- Service Excellence: Fulfills responsibility to organization through performance that promotes the service excellence philosophy.
- Customer Service: Interacts with patients and guests in a positive service oriented manner.
- Tech documents a comprehensive patient history including Neurological symptoms and medications. Measures and accurately applies electrodes in less than 30mins and with appropriate impedance of <5kohms. Tech is able to use multiple electrode application techniques; observes, records, and attempts to eliminate artifact and body movements that can affect recording of cerebral activity, and prepares a technical report. Learns and applies basic EEG waveform recognition, relevant medical terminology, anatomy, physiology, infection control, current HIPAA practices, and contraindications for activation procedures. This tech is occasionally paired with senior techs to learn and perform more complex recordings in the clinical setting.
- This tech performs routine and long-term EEG procedures under indirect supervision and in accordance with the standards and protocols of the department. Implements alternative methods or adjusts controls to obtain optimal recordings. Observes and records conditions and reactions of patients during exam; notes extraneous conditions which may affect recording; operates equipment; notes body movements for benefit of interpretation by neurologist.
- Maintains clean testing equipment, maintains proper sanitization of supplies and surrounding area, and reports equipment malfunctions in writing to our engineer.
- Performs tests for research purposes; prepares reports of recordings for interpretation by physician; edits, types, archives and stores files in accordance to lab policy. Informs lead tech when supplies and equipment need to be reordered. This technologist is able to communicate appropriately and effectively with the patient to convey the purpose of the EEG, and answer questions surrounding the test. Understands why and how to troubleshoot common EEG artifacts and protocols with a conscious effort to maintain safety standards.
- Follows OHSU’s customer service philosophy, and follows AIDET forms of communication. Works to understand and correct the most common customer service complaints. Follows customer service satisfaction scores and helps the department to achieve the highest level scores possible by working to become a leader in customer service.
Specimen receipt and processing
- Loads specimens onto automation line for processing.
- Centrifuges samples and transfers to appropriately labeled containers.
- Accurately measures specimens, records volumes, and determines if sample quality and quantity is sufficient for testing.
- Directs samples to technologists and testing areas either manually or using the automation lines, or stores samples for future testing.
- Makes slides for staining.
- Notifies technologists or appropriate lab when priority work is received.
- Determines acceptability of specimens received and calls ward or physician to clarify orders or advise of unacceptable samples.
Performs data entry for samples received for testing
- Checks accuracy of specimens, requisitions, labels.
- Performs computer entry in Epic HIS system.
- Handles and processes samples for many labs on and off campus.
- Accurately labels samples, requisitions, and appropriate specimen containers.
- Is responsible to see that all samples are logged in to the lab and triaged in a timely manner.
Coordinates and prepares samples to be shipped to outside labs for patient care and drug study testing
- Enters test requests into dedicated referral lab computer.
- Fills out paperwork carefully and thoroughly to ensure accurate testing.
- Packs infectious shipping samples per IATA standards.
- Utilizes electronic systems provided by referral labs to transmit orders.
Trains new employees
Performs client services duties
- Tracks missing specimens and resolves discrepancies quickly and professionally
- Answers multi-line telephone, and provides a pleasant and professional telephone manner as frontline representative of the laboratory
- Assists needs of callers in all aspects of laboratory operations
- Transfers or refers calls or confers with other areas of lab or hospital as needed
Performs whole blood sedimentation rates. Performs QC and instrument maintenance and documents results in Epic.
- Assists with miscellaneous tasks as requested, such as retrieving specimens,
making phone calls, issuing credits, filing requisitions, etc.
- Cleans laboratory equipment and workstations as needed.
- Reports potential compliance problems using the reporting processes as outlined in the Code of Conduct.
- Completes competency exercises, annual review of policy & procedure manuals and safety review.
- Attends and participates in training programs and staff meetings.
- Ability to work independently within established guidelines, to adjust to rapidly changing priorities, to communicate and work effectively within a group.
- Performs requirements for Staff Members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics and understands and complies with the Code of Conduct, OHSU and departmental policies and procedures, and other applicable procedures, rules and regulations.
- Communicates and works effectively as part of a team, and interacts with a variety of clients including doctors, nurses, laboratory staff and patients, maintaining a customer service focus at all times.
- Carries out job responsibilities ethically, professionally, and with personal integrity, and functions as part of the team exhibiting excellent communication, teamwork and customer service skills.
OHSU Health System Diagnostic Imaging (DI) Access, Support & Workflow Integration
Key Leader for integration efforts to improve synergy, workflow/access standardization, optimization, and consistency across all OHSU Health Diagnostic Imaging (DI). This key role focuses primarily on workflow/systems optimization and integration to maximize DI delivery of services throughout the health system.
- Develops planning that support all organizations and departmental operational goals.
- Assesses the impact of change, and leads efforts to gain adoption across various stakeholder groups
- Promotes and develops radiology informatics by interpreting its role for stakeholders including Radiant and PACS users across the health system
- Translates clinical methodologies into specifications, documentation, and project plans.
- Provides guidance, solutions and standards to leadership and staff of day-to-day operations.
- Develops plan that includes established customer service standards, recovery and targets.
- Communicates frequently with key stakeholders to understand business needs and status in meeting those needs.
- Research, identify and recommend technological solutions for improved synergy and workflow standardization.
- Develops, leads, and implements policies/procedures related to system level project and operational improvements.
- Is accountable to each health system partner in developing and implementing agreed upon strategies/tactics that create overall improvement and consistency for all Health System DI departmental operations.
- Research and evaluate current department technology and/or solutions in collaboration with the system leadership.
Key Leader for Epic Radiant and support service level project management to improve synergy, workflow/access standardization, optimization, and consistency across all OHSU Health Diagnostic Imaging (DI). Serve as primary DI system resource contact for ITG Epic Radiant workflow, process and integration.
- Assume Imaging department specific project management responsibilities and serves as support liaison for Epic Radiant across OHSU Health DI.
- Works collaboratively as key system leader with ITG Radiant Team to develop and maintain Radiant optimization plan.
- Radiant System Manager Technical support functions, change management and workflow optimization.
- Serve as primary Health System DI Department contact and manager for all Radiant related issues. Assists ITG as needed with special projects outside of Diagnostic Imaging.
- Participates in review and prioritization of requests for change or enhancements.
- Utilize departmental project management system tools to ensure timely and accurate communication to project team members and organizational management.
- Develop strong customer, internal ITG, and vendor relationships. Thoroughly understand and document customer needs and Epic capabilities.
- Work with customers and Epic to make design recommendations to meet requirements and schedule, and perform feasibility/cost-benefit analysis of proposed solutions.
- Develops and implements communication and training plans for all stakeholders.
- Analyze Epic functionality to simplify processes, improve flow of data, and make use of enhancements
- Lead/designs specific Epic Radiant optimization projects and initiatives
- Participate in build, evaluation, testing and validation of new functionality and Epic Upgrades.
- Health System DI departmental point person for all new Epic and Interface build requests and design changes.
- Serve as liaison for best practices Radiant workflows across health system.
- Utilization of OPEx structure, resources and tools to assist department in daily management system daily activities.
- Performance metrics reviewed in daily huddle
- Dashboard creation to monitor key section performance indicators
- Use of OPEx tools for problem identification and solving
- Perform needs assessment/gap analysis in key support areas to identify proper resource and improvements required to meet service, budget goals and performance.
- Works with senior leadership, Executive Committee and DI Health Systems Ops team in developing department and support services annual plan, specific goals/objectives, and project priority geared toward improved performance and customer satisfaction.
Key leader over DI Health System optimization of systems and process change management geared toward improved access and synergy, workflow standardization, and performance results.
- Leads development of DI Health System and departmental strategic plans.
- Builds key relationships within DI Health System Ops Team and provides exceptional customer service via refined interpersonal skills.
- Serve as project lead for key growth projects and initiatives. Develop project teams through collaboration of all sites.
- Develop long-term system level succession plans and staff development.
- Serves as mentor, resource, and collaborator for both colleagues and staff members throughout the health system.
- Develops and manages budget, resource allocation and coordination of the same to ensure service delivery and optimization of performance and targets.
- Participates in evaluation/selection of new health system operations and leadership team members, as appropriate.
- Prepares, performs and completes leadership and employee evaluations/GROW conversations. Provides feedback as appropriate across the health system for the same.
- Identify/develop training and educational needs of staff and determine appropriate resources to meet those needs.
- Develops/implements dashboard tool that highlights key department activity including operational KPI’s and improvement targets.
- Develops leads and/or participates in committees as needed as part of strategy to improve health system performance and employee engagement.
- Standardize operating procedures and collaborate on the development of new department specific policy and procedures.
- Is accountable to and provides regular communication/updates with the Executive Committee, Senior Management Team, and Health Systems DI Operations Committee related to key operations, support services functions and related projects.
- Ensures compliance with all regulatory requirements.
- Active participator in industry related or modality/department specific committee or group. Inclusive of leading, facilitating or presenting through National meetings. Communicates new trends and tracks status of industry changes.
- Clinical Activities
- Participation in the development and delivery of the group clinical practice at the Center for Women’s Health, and off-site OHSU Health Partners , including full spectrum obstetrics and gynecology
- Maintaining a fair-share of obstetrics and gynecology call, some of which will require on-site presence at OHSU and/or off-site OHSU Health Partners
- Participate in the surgical mentorship for 1 year to hone surgical skills and gain case volume
- Scholarly Activities
- Instructors are expected to have some scholarly activity; this may be limited to educating learners as outlined below, but may also include research, and other grant supported work or academic papers and presentations in disciplines related to their field of expertise.
Faculty members are expected to participate in clinical research as needed, often with the help of trained research support staff and senior faculty principal investigators.
- This position provides clinical education to fellows, residents, and medical students participating in Obstetrics and Gynecology rotations. The Instructor may also help with clinical teaching of nurse and APP trainees.
As part of the multidisciplinary team charged with educating learners in the outpatient clinic environment, this person would be expected to provide feedback and evaluation, both formally and informally, of learners working in obstetrics and gynecology.
- Administrative Activities
As an OHSU faculty member this position would be required to participate in faculty meetings at the division and department level, and serve on OHSU committees and in other activities as requested by the department chair or division head in furtherance of division, department, or OHSU goals and objectives.
- Work in partnership with faculty physicians and residents to provide excellent clinical care and customer service.
- Work to assure a smooth transition of patient care and education between inpatient and outpatient care.
- Assist staff, residents, faculty, in continuous quality improvement and decreasing length of stay. Includes, but not limited to participation in rounds with faculty and residents, formulating care plans, charting clinical orders and progress notes, supervising and implementing timely discharges.
- Will field telephone calls regarding all kidney and pancreas patient issues, as needed, address clinical problems, and fill prescriptions. Will follow-up on ordering and checking labs and imaging studies on our transplant recipients. Will promote and maintain the health of service for transplant outpatients through the use of educational materials and counseling of patients and their families.
- Completes timely and accurate documentation in Epic with an awareness of reimbursement issues.
- Communicate to all referring providers and primary care practitioners as needed.
- Participate in patient education in both the inpatient and outpatient setting
- Providing telephone advice and follow-up phone calls as needed regarding hospitalization and/or clinic visits.
Protocol Development and Revisions
- Will lead or assist in ongoing protocol development and implementation in conjunction with faculty physicians and other team members. This may include clinical plans of care and/or protocols for service patients with disease processes/ diagnoses/ procedures; participate with house staff and fellow hospital/unit/coordinator staff in evaluating results of protocols and continually working toward improving effectiveness of it.
Professional Development through attendance and/or participation at national/regional conferences.
Other projects as assigned by manager and department director.
As an Advanced Dental Assistant you will provide chair side assistance to dentists, dental or graduate students, interns and residents, dental hygienists, or dental technicians. You may also perform clinical support duties such as appointment scheduling, billing, and maintaining patient records.
Job duties will include a variety of functions including:
- Chair side dental support for dentists, dental students, or dental hygienists.
- Educational support for dental students in techniques of four handed dentistry and use of chair side dental assistant.
- Occasional assistance in post-operative care, such as remove post-extraction and surgical dressings and sutures, IV sedation set up, monitoring sedated patients.
- Advance Specialties may include assisting procedures that require the use of a dental microscope, assistance with fitting, fitting, bonding and removal of orthodontic bands, brackets, separators, or orthodontic wires.
- Pouring, trimming and scanning of models, soft denture reline, and fabrication of 6392A Page 2 of 2 Effective 4/2003 Updated 1/19/21 interim prosthesis or other oral appliance.
- EHR Documentation including medical health history information, examination findings or treatment procedures and other pertinent patient care information.
- May also need to rotate schedule coverage for clinics and ORs.